The asian girl with the false eyelashes is not my cup of tea...so now I go to another lady in the shop and she is lovely ,friendly and does a great job....... read more

The staff was EXTREMELY RUDE. Came here with my sister hoping to get a walk in service. She told us there was no walk in service with no further explanation and dismissively waved her hand. The abrupt and unwelcoming delivery caught us by surprise. We definitely will not be visiting again. BAD VIBES here. read more

This is my first time visiting and I WILL NOT GO BACK. I was greeted nicely by the girl at the front, however, the table where I was sat had dirty towel with stains on them. I was helped by an Asian lady with long false lashes who was the rudest nail technician I've ever encountered in my life. Throughout the process, she had no smile on her face, did not bother talking to me or asking me how I'd like my nails done, rushing through everything with no patience. When I told her that one of my fingers that was previously done was lifted, she annoyedly said "oh that's on you and whoever did it previously!!". As if she was not willing to have it fixed. Every other nail technicians in the store was nice, kind, and caring where mine definitely treated me differently. Now I'm left with weirdly shaped nails and an awful experience. I will not go back, nor will I recommend this place to anyone else. read more

Got a full set of gel done last week and the polish is already lifting. The lady who did my nails was nice, but didn't listen to what I was saying. I wanted a french ombre with pink, gold, and white marble on the ring fingers. I tell her specifically to have white as the base for the marble, but she just makes them all french ombre instead before putting a lighter pink and gold on my ring finger nails (you can barely tell it marbled). Speaking of the ombre, it was executed poorly. Every nail is either streaky or not blended enough. The pink polish wasn't applied properly, so you can see the half moons on my nails. The nail shape looks alright from far away, but you can tell that they are lumpy and uneven as you get closer. Also my cuticles weren't prepped and my nails weren't cut. Paid $75. Might as well go somewhere that's actually worth it, like MBL Artistry lol. read more

This is the first salon I've ever went to so I wasn't sure what to expect. Some of the staff were super nice and they tried to make conversation with all their customers. I thought my nail technician in my opinion was a little rough with my nails, and she didn't really talk to me that much except to give me instructions (the atmosphere was kinda awkward for me). My nails turned out to be how I would like it to be and the entire set was $50 in total. I would go back for sure but preferably not have the same nail technician again (you can request your nail technician when you call). Overall this was a nice first experience and I will come back again if I need my nails to be done. read more

Perfectly Polished - Acrylic, almond-shaped nails, with marbling on the thumb (the rest of the designs were nail stickers that I had) - Hair Removal Near Me - Richmond, British Columbia

First time coming here and got a full set of gel nails with a gel polish on top. The total cost with tax was around $57. From the moment I walked in, to the moment I left, everyone who worked in the salon was extremely kind. When I asked about a colour option, they were very nice as to telling me what the colour was. Kitty did my nails and she did a fantastic job. I showed her a picture of the shape I wanted and she asked me if the length and everything was alright. Not to mention, they used a NEW file bit on the electric file, which I appreciate greatly because not many salons do that. My nails look exactly how I wanted them to look and I would definitely be coming back in the future. Highly highly recommend you to come to this salon if in Richmond. It's clean, easy to find, and everyone that works there is nice and easy to talk to. read more

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I had a full set of gel nails done and the service was friendly and quick! The place is very clean and sanitary which I really appreciate. The price is very affordable compared to other nail salons! The ladies are very nice and accommodating. Will definitely come back again next time! read more

my nails were so crooked and thick asf and they are just ugly in general. I don't not recommend going to this nail salon because they did it so messy and crooked. I asked for French tips and it wasn't clean at all. even my friend had some compliants about this too. theirs was crooked and uneven and they said that the person who was doing their nails kept on cutting their skin. I am very disappointed the results and will not be going to this salon ever again. read more

I'm a huge fan of Perfecty Polished. I have frequented many a nail salon in Richmond, but found they always came up short somewhere: cleanliness, service - there was always something that made me feel slightly icky about my experience. Hailey is fantastic. She always fits me in when I need an appointment, is flexible about changing my appointment when my crazy work schedule requires it, and has great about getting me in for emergency fixes ASAP. Last week I lost a nail and Hailey fit me on an hour's notice and didn't charge me for the repair. The technicians do vary in terms of their customer service. However, when I've made a comment about that to Hailey, she's always, always addressed it. One technician was consistently 30 minutes late for my Sunday morning appointments. Mentioned it to Hailey in passing? Never happened again. For me the key thing about a great business is that it fixes mistakes. No one is perfect. But being able to take feedback and ensure that things don't happen that way again, means a lot to me. To respond to some of the comments about not getting the "super sweet" treatment: I wouldn't say I'm the "target demographic" you mentioned either, but I find consistently visiting this business and being kind myself, has meant that I'm treated with kindness in return. read more

I'll admit I was a bit intimidated to come into this place after reading the reviews, but I'm glad it didn't stop me from trying them out. I just came back from getting a gel manicure from Amber, and it's probably the best manicure I've ever received. I came in on a Saturday around 2pm, and it was pretty busy. There were a few people waiting to be seen, but I only had to wait about 15 minutes without an appointment. They have plenty of seating at the front and have coffee and beverages for anyone waiting. They offer a good variety of gel polish brands and in more colors than most salons would offer. Amber was great. She listened to my needs, fixed the terrible mess from my prior manicure, and was really gentle. She engaged in conversation the whole time, always made sure I was comfortable, and kept me updated the entire way through. Overall, the manicure looks amazing. There is not one bubble, it is perfectly coated, shaped, and cleaned. I honestly can't remember the last time I ever received such a thorough manicure where they actually took the time to make it look exactly as you would expect. Really happy about my experience here and will definitely see Amber again for my next appointment. :) read more

decent job with acrylics, the reason for the one star is because of their horrible attitudes and lack of customer service. My daughter was treated with disrespect from the moment she went in. read more

Excellent Shellac Pedicure! I tried several times to get in for a Pedicure however, they are very busy. So, book ahead. It is worth the wait, they do a wonderful job. Very friendly and courteous. Thanks Ladies! read more

Well I got this place off of Yelp called the evening before was given an appointment at 9:00am and showed up 10 mins before the appointment and waited and waited a tech that was in the shop finally called the tech that made the appointment and she lied said the appointment was for 10 the tech that was there clearly heard her make an appointment for 9am Never going back clearly unprofessional staff that doesn't show up for work read more

Been looking for a nail salon place thats near home and knows their stuff. Hailey did such an awesome job with my nails! very detail oriented and clean work. She doesnt rush into it unlike other salons out there. She did a great work doing my coffin nails and she suggested a great shade of color for my nails. Friendly and sweet. The salon itself is very clean, professional and great location (Steveston area). I will DEFINITELY come back! I cant stop looking at my nails hahaha read more

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Considering how decent the reviews were online, I was very disappointed with their service. I was not greeted when I walked in and the look on this one lady's face was as if she wanted me to say hi to her. It did not get any better after that. The lady that helped me with my nails was also rude. She started filing my shellac away and it has been mistaken for gel before. I nicely told her that it's shellac and not gel and she told she knew in a snappy tone. After that while I was explaining to her what I want and she told me to let her do her job and said I should go watch tv instead. On top of that she rushed through everything and even cut my finger. Needless to say I will not be going back. read more

Love this place so much! Nice and clean! Great customer service , big selection for colors. Kitty is my favorite! Highly recommended!

Not great. Came here to do my nails for my wedding and I left with some scarring on my pinky finger (next to my ring finger) so it didn't look good in photos. The lady I had was nice but she wasn't confident with what she was doing. I wouldn't come here again. read more

Love the atmosphere in this place and the staff are so nice! I've been to almost every other nail salon in Richmond and this one is by far my fave. I love that it's by appointment and not hectic feeling like all the drop in salons out there. Can't wait for my appointment next week! read more

Love this nail salon. Staff are always helpful and willing to fit you in! they do an excellent job every time and will make colour recommendations for you if needed. The owner( or manager) that runs the store is wonderful - She is very friendly and always has a nice smile on her face :-) Would highly recommend! read more

I didn't even get the chance to make an appointment because the woman on the phone was so rude and didn't seem willing to try and accommodate for 2 people to get a pedicure when I was trying to schedule a week in advance. read more

Nails were done beautifully by a Caucasian girl but the atmosphere was horrible. I walked into my appointment and was not greeted by the people. The Asian lady with the long false eyelashes was very rude. When she was filing my nails she grabbed my hands very tightly and rushed through all the filings. When she was cutting my nails she shouted "how long?" While grabbing my hands and started to cut away. She never spoke a word or gave a smile. She constantly looked very mad and looked as if she was judging me. As the Caucasian girl did my nails she was very sweet and we had a very nice conversation. I looked over to the Asian lady's table and she was talking to her client and was constantly smiling and whispering. As I was about to pay, I had my credit card ready to go and she just grabbed my card and put it into the machine. She never said a single thank you nor did she even bother to give eye contact. So sad to see a beautiful nail salon with horrible customer service. Would not recommend going to the nail salon unless you would like constant gossiping, judging and overall rudeness. First time going and you will never see me back again. read more

I have had 3 pedicures by Jen and she did a good job each time. The salon is very clean, comfortable, bright and reasonably priced. I had hoped to make Perfectly Polished my long-term pedicure haven. However, I will not be returning. During my 3 visits, not once did I feel welcomed by the owner. I do not expect a hug, a compliment, nor a trophy just for showing up - but a smile and a hello would go a long way. Perhaps if I was one of her personal clients I would have received the basic courtesies. I love to support local business, I have respect for anyone who works hard to make it on their own - it is not easy nor is it for everyone. But, making all of your customers feel like they matter to you .......that is what counts. I know that my every 3 to 4 week pedicure $pend will not be missed by the owner, but as a paying customer, I choose to spend my discretionary income where I feel appreciated and not simply as a person with a wallet. read more

I have been going to Perfectly Polished for about 5 months and was very happy with my manicures. Just to make it clear that isn't the reason I will never go back there. Recently my daughter was getting her nails done there and was told by her nail technician that the salon owner would be doing my nails instead of my regular technician. That my technician didn't want to do my nails anymore. My daughter was appalled to hear this. My daughter phoned me as soon as she left the salon and was very upset. I asked my daughter to text her technician so she could let the salon owner know that I was upset and wanted an explanation. I heard nothing. It was a holiday the following day so I thought well maybe the owner would call me before opening on the next business day. I didn't hear from her. So I made my way down to the salon. I spoke to the owner and asked her "what happened"? The owner told me that my nail technician felt uncomfortable doing my nails. I said "why?" The owner just shrugged her shoulders and said "I don't know". I said that I deserve an explanation. I got no response from the owner. I was in disbelief! I really wanted to know what happened. Did she think that this wouldn't bother me? That I would just get my nails done by the owner and leave it at that? I felt awful about something I didn't understand. If I had upset my technician in any way I would want to fix it. I also said to the owner that she should have contacted me with this information and not my daughter. I told her how unprofessional it was of her. She didn't handle this situation very well at all. Perfectly Polished lost 3 loyal customers all in one day. (Myself and my two daughters) To be honest I always felt uncomfortable going in there. The atmosphere was really terrible, but I thought since my daughters go there I would turn a blind eye. I am so flabbergasted as to what happened but more importantly how the situation was handled. I hope that by writing this review, the women running this business will brush up on their people skills and learn some professionalism. Would I recommend this place? Absolutely not! read more

I booked an appointment to get my nails done 3 weeks prior and told the receptionist that I wanted ombre nails since my wedding is coming up. She told me that it would take about 2 hours and I said that was fine. Today I went for my appointment and they told me they couldn't do the ombre nails because it would take at least 2 hours. I told them that when I booked, i specifically said I wanted ombre nails. The lady kept saying she couldn't do it. I was pretty upset because my wedding in 2 days and I can't book a last minute appointment anywhere else. So she said she can make a french mani but she would have to skip the massaging part for my pedi. In the end, my nails look fine but it's not at all what I envisioned for my big day. The customer service was poor and I had to pay for something I didn't even want. Not coming back here ever. read more

Recently renovated. Very bright and clean. Good competitive prices. Appointment only.

Recently got my nails done here for the holidays and They did an amazing job. Very professional and the salon itself is really clean. The girls are all really nice and know what they're doing. I will definitely be back when I need to get my nails done for my upcoming engagement pictures and wedding. read more

Been coming here for pedicure for a few years now and just want to share that this place is clean and the girls do a good job every single time. Friendly staff and clean/modern. Kitty is the girl who helps me every time and not once has she disappoint. read more

Don't let this gem slip by you in Steveston! Check out their price list and all they offer and do yourself a favour...book an appointment! Customer service is their specialty...you will be treated like a regular by your second appointment, and the cleanliness of the salon, combined with the professionalism of the staff, and the relaxing, but always fun-filled atmosphere will keep you coming back for life! Thanks for always lifting my spirits while keeping me feeling 'perfectly polished'! H and K, you're the best in the biz!! read more

I had my nails done here 3 days ago and I absoutly love them. The lady who did my nails was so nice. This place offers lots of colours to choose from, making it hard to make a decision lol. Will go back. read more

If I could give no stars, I would -- WORST EXPERIENCE EVER! I suspect that the owner hires amateur students, but I do not know this for a fact. What I can say is that its way over priced for the experience I had. What a total nightmare. My fingers are still throbbing and bleeding. The nail tech rushed through everything, filed the edges, got my skin not the acrylic. Never coming back and I hope no one has to get tortured on their pampering day. This is the first and LAST time I am ever going back to this pathetic business. read more

Dissapointed. I came in to get my acrylics taken off and the lady did not properly file off the excess glue after taking off the fake nail. I was forced to go home and file off the rest of the glue myself. It's not like the salon was even busy. There were only 2 other customers in there but she just didn't take her time and left me with my nails looking dreadful. read more

Reasonable prices and good service. Probably one of the best nail salons n Richmond. Kim does a pretty awesome job, but she's always booked so best to book ahead with her read more

Awesome pedicures! However, I would NOT recommend getting a new set of gel nails here if you're starting from your natural nail. It's clearly a "time is money" attitude, or as my friend calls it ... "McNails". My "nail tech" did not even bother to do a rudimentary manicure and ended up applying the gel overtop my cuticles, which resulted in almost all of the gel lifting at the cuticle within a couple of days. She also chose to use cheap plastic tips instead of properly "building" the nail with the gel, she told me it was to save time. As a result I have incredibly ugly concave nails that are twice as thick at the tip than they should be. I also have ragged ridges on the underside of the nail, because she hacked my natural nail off, then glued the tips on without even filing the natural nail smooth. I hope they spent my "donation" to their business well, as it will be the last they get from me. read more

My friends and I came here to get pedicures and had a wonderful experience! The staff accommodated a group of us so that we could enjoy the experience together. There is coffee/tea/purified water and we were even treated to Krispy Kreme donuts! Such a special treat. The massage chairs are very comfortable and the staff took their time taking care of us and gave us a lovely treatment. All of us were very pleased with our pedicures. read more

I got a set of gel nails. It seemed as though the girl who did my nails did NOT understand me at all. I asked her on 4-5 different occasions to shorten them and she kept saying "Don't worry, I'll do that later" .. that never happened. She kept them long and NOT what I wanted one bit even though I kept repeating and CONVENIENTLY put on the final gel before making them the length I liked. The price she quoted was less than they ended up charging me and I walked out of that place, out 70$ with nails I did not like. I will never go back to that place. The girl ruined it for me completely. So upset with the terrible, overpriced service read more

I sadly felt the same way as the the other reviewer who felt they were treated like they were a burden to the owner. I definitely also did not get the warm super sweet treatment I saw her give to the blonde 40+ year old clients she was trying to butter up with compliments. In fact, she actually looked me up and down and looked unimpressed, and I felt so judged (sure, maybe I was dressed very casually, and was sporting a diaper bag instead of a purse, but I am a new mom and I'm not about to dress up to go for a pedi!). The pedicure definitely felt rushed and there was no conversation and no warmth/smiles. I felt so deflated, especially since having a baby I look forward to my precious pedicure time more than ever. Will never ever go back or recommend this place to anyone, and I'm sure the owner is just fine with that since she clearly has a target demographic she feels worthy of putting effort into. read more

I made a Yelp account just so I could review this place and share my experience. First off, I read other reviews and was really looking forward to my visit here, what an absolute disappointment. The lady who did my pedicure could not seem less interested if she tried moreover, she did an utterly repulsive job. Also, she rushed the job and for the most part, made me feel uncomfortable, as if I was burdening her somehow. I am a full time grad school student, work full time, and volunteer-so treating myself is a BIG deal. Thank you to the worker and owner of this establishment who shamefully ate my money, thus making my once a month indulgence seem like an utter waste. The owner was said to have been warm and friendly however, I was not on the receiving end of this genuine kindness. The interest only seemed to lie in catering to the regular "blonde haired, blue-eyed soccer mom" types. I tried out another nail spot in Richmond and received much better service, will never return to such a noninclusive environment again. read more

this is by far the best nail salon in richmond! the atmosphere is clean and professional and the ladies that work here are very friendly and polite. i go to kim, she does an amazing job and always tries to accommodate my busy schedule even when i call in last minute. she also double checks with me after each step and makes sure im satisfied before moving on. this is the only place ill go to get my nails done now read more