I had a very disappointing experience with Rick's work. We've had ongoing issues, including roof leaks and dry rot that was left unaddressed. Communication was poor -- my calls weren't returned until I filed a complaint with the California State License Board. Interactions since then have felt combative and unprofessional, including being talked down to and yelled at while I was trying to calmly resolve the problems. I don't recommend his services and if you do, proceed with caution. read more

Honest and reasonable. So easy to work with. We were very happy with the work Rick and crew did on our large 3 story home.

Award roofing came to fix a roof leak and stated if it continues to leak after their fix, they would keep fixing at no additional cost or they would issue a refund. The leak continued and they noted a team would be out in the next 3 weeks. 4 weeks passed and no one had stopped by. I called and I received the general voicemail. It has been almost 3 years of constant calling and leaving voicemails, and I have still not received a response from them. I find this very unprofessional. read more

In 9/2019, at a going market rate, Rick Ward (Owner of Award Roofing) replaced the entire roof of our house in Glen Ellen. By 8/2024, we began noticing cracks in the ceiling of our family Sunroom, and apparent water damage in our Guest Bathroom. Ward's first remedial visit to the house was in 9/2024 to discuss both issues. He denied responsibility for the Sunroom damages, including approximately 126 protruding nails across the 500 sq. ft. white ceiling. However, he did agree to patch a small section of roof over the Guest Bathroom. On Ward's second visit (10/17/25), the Homeowners again complained about the Sunroom which by now had large ugly ceiling cracks (along the roof edge) and obvious water leakage into the room itself. (We also told Ward that we had recently met with six other reputable roofing contractors/estimators to "audit" Ward's work and estimate our damages to date.) We asked Ward to simply fix all the cracks and leaks, which were still "well-covered" by his Ten-Year Workmanship Guarantee. He verbally agreed he would replace all of the damaged ceiling boards and remove all of the surrounding rotten wood. The Homeowners viewed this as a sign of good faith and progress. Ward had earlier asserted (without any evidence) that the Sunroom damages/leakages were clearly the fault of the careless Homeowners who, he inferred, were not smart or disciplined enough to clean their own gutters! Not factual or very diplomatic. On his third remedial visit (11/5/25), Ward looked at the Guest Bathroom where the Homeowners directed him to cut out two pieces of wallboard from the ceiling and sidewall, respectively. No signs of water or any more black mold (good). Moving over to the Sunroom, Ward again focused on whether the ceiling holes and leaks were ACTUALLY his fault or not. Rather than just FIXING what he and the Homeowners verbally agreed on 10/17/25, he began to "more carefully" look at the gutters along the roof leakage area. He then asserted (without evidence) that there were two or three gutter screws that were "suspicious" and "needed to be caulked". Without producing any evidence or himself having professional gutter (versus roofing) qualifications, he proclaimed that: "the true source of the leaks is suspect". In fact, as the original Contract specifically stated: "Award Roofing expressly refrains from guaranteeing caulking of any kind and repairs to gutters." With language like that, the Homeowners certainly did not want Ward meddling with their gutters. And over the prior two years, he (and our independent roofing and gutter consultants) never once mentioned the gutters as the cause of our Sunroom cracks and leakages. When the Homeowners then said he seemed to be again trying to escape his Ten-Year Workmanship Guarantee responsibilities, Ward turned bright red and became scarily angry. Shouting "That's it, I won't put up with this!", he stomped off the roof, packed his things, got into his truck, and said he was now "finished with the project". He said he would do this "the hard way in court" and smugly added: "It will not be my first time". P.S. In a separate email of 11/25/25, Ward proceeded to blame the Homeowners for never having told him about the roughly 126 protruding (and now very rusty) nails across our white Sunroom ceiling ("I would have fixed it for you six years ago if you had made me aware of the issue.") This last statement was even more remarkable since the Homeowners had shown him the obvious damages during his first remedial visit in 9/2024. At that time, he first denied that his workers even did it, shrugged it off, and did not (then) offer to repair the damage. He later changed that position on 10/17/2025 after our outside "auditors" had all chuckled at the "rookie mistakes". Homeowners Advice: Buyer beware, Buyer prepare! read more

We just had a new roof installed by Award Roofing. They were courteous and quick, very neat and left the area clean. Very nice crew, easy to work with and our new roof looks great! We highly recommend Award Roofing! read more

Good comunication. Very clean work. Great pricing. I would highly recommend this roofing company.

Excellent customer service and amazing quality of work! Highly recommend Rick and Award Roofing

I had a small leak. Rick came over the next morning on time. He fixed my flange in a few minutes. I was quoted $2200 by another roofer to do the entire section. Rick only asked me to make a donation for $50 to St. Jude's. What a wonderful company to have here in town. Please choose them for your business. read more

My Wife and I are so happy and grateful to Rick and his installers for the quality of the job they did replacing our roof. Locating and repairing 4 or 5 sections with dry rot, one of which was on a shed that was not even part of the original proposal! They were fast, efficient, and thorough. I would give them 10 stars if I could. If you need a new roof or roof repair, I highly recommend Award Roofing. read more

Rick is rude, and he will burn you...he didn't tell me that he was going to sublet the gutter work out. The gutter folks put a gawdy looking piece of metal on the roof to act as a water diverter, instead of putting gutter on the corner of the house. When I told Rick that I wasn't happy with it because it looked awful, and that if I knew that he was going to sublet the gutter work out, and that my neighbor got the same gutter job, from the same company for $2,000 instead of $3,500 I wouldn't have agreed to it. Rick then transferred the subject saying, "Look at your front lawn, it looks like crap"! I told him that comment was uncalled for, and had nothing to do with his shoddy roof & gutter job. So basically he just put the additional $1,500 right in his pocket off the sublet gutter job. Also, I pointed out a crooked piece of metal flashing at the very focal point of the front of the house. And, I told him that I asked his roofer's to fix it, but they didn't. Rick blew me off on that concern as well, saying "you can just paint over that". He could have just took his ladder out and fixed it, instead he took his payment for the crappy job he did, and left in an angry huff. Very unprofessional, aggressive, & poor attitude. He acted like he wanted to fight. I would not recommend him to anybody. The guy is a rip off, and was very disrespectful. Karma will catch up with him. I signed contract with this clown on 12/12/23, he didn't start the job until 04/10/24. read more

Award Roofing - No gutter, just an ugly piece of metal on my roof. - Roofing Near Me - Sonoma, California

Zero complaints, competitive pricing, presumably good quality work. No frills, no bs, very straightforward process. Price of the estimate was the cost of the project, with no surprises. Rick has been doing this a long time and knows his work well. Happy to support a local company like this that has been around for a good while read more

Worth the wait. Put my roof on a few months back after waiting for a while and I'm thankful I did. Rick and his crew finished a 1200 Sq ft job in a day. High quality work competitive price good people read more

Rick was a great communicator and provided us with a prompt and reasonable bid for our roof repair. We wanted to go with his company, but the job was for my elderly mother's house and she wanted to go with a roofer contact she got through a friend. We will be keeping our contact info for Award for future jobs. read more

Asked Rick to give me an estimate for a new roof. He could have sold me a new roof, but told me I didn't need one. Instead, he fixed my cracked skylights and had it done right before a big storm hit. Even replaced a collar around one of my exhaust fans which was leaking.Estimate was right on target and well within my budget. He was referred to me by a contractor I trust. read more

They are fantastic!! Timely, professional, and extremely responsive. I cannot say enough about their excellent service!! Call them first!!

Award Roofing and Mr. Rick Ward have done fantastic work for me through the years at my home and rental properties. Last year when my roof suffered fire damage in the October Firestorm, Rick worked with me to get the job done as soon as possible, and I have let the insurance company know of his efforts, from a small patch that was leaking right after the fire, to a complete re-roof recently as his schedule permitted. Rick has worked with his foreman for many years, and both of them are consummate professionals who are a pleasure to work with . . not to mention their prices are very competitive. I recommend 100% John read more

Most responsive and reasonable roofing company in town. Rick is a great guy. Knowledgeable and honest. Would absolutely recommend 100%

Most honest roofer I've ever come across. He's busy but worth the wait. His quote was 20% less than others and he was honest and straightforward, really knew his stuff. A++ read more

Best work, best price always! I've had Rick roof many buildings, he is the best! Commercial or residential.

Rick and his guys were great. Price was competitive, they showed up when he said they would and they did nice clean work. When it comes to roofers, that's hard to come by. Definitely recommend!! read more

Award Roofing has worked on a leaky roof in the past and recently gave an estimate for replacing my tile roof with a a composite type roof. The crew arrived on time as promised in three days his crew completed the job, cleaned up each day and left the property neat and clean. The foreman was on the job each day and both answered my questions and gave me accurate information about the process. The estimate was detailed and the job followed the estimate. I recommend Award Roofing for any roofing job you may have. Judy B read more

Rick Ward, Award Roofing, did a great re-roofing job from the initial inspection, bid and the final clean up. The job was completed in a timely and professional manner. I was most impressed with the detail work. My roof had an unattractive glitch as a result of an old addition. Rick and his team created an artful and attractive solution. They also removed an unsightly patio cover. The roof looks great! read more

Award Roofing is the place to call if you need a roof. Rick is honest, straightforward, he and his crew were always on time, and Rick delivered what he said he would. I love my new roof, and heartily recommend Award Roofing. read more

Prompt service to repair a roofing and gutter problem after a big rainstorm. If fact, he made the repair while it was still raining, all at a very fair and reasonable price. Thanks, and good work. Gary D. read more

Rick Ward is reliable, professional,and fair... and delivers what he promises. Always our only choice to repair or replace our roof; both our primary residence and rental houses. read more

Super nice and flexible guy!! We had a home (lost it in the October fires) that had solar panels and water heating equipment on it. Rick worked with the solar guy to coordinate the removal of the solar equipment and then the replacement of those panels. He was absolutely great and really made that situation less stressful. Rick also coordinated with the insurance company too! Roof looked great and we will be using his services again in August 2019 for new house that we just purchased which is in desperate need of a new roof. read more

Four words. Lazy and doesn't care ! Rick Ward from Award Roofing turned up late after being recommended to me by our neighbor. Our house has a roof size possibly twice the size of our neighbor. From the moment he turned up he was very negative, roof too big, roof too high, continued to try to see every downside of the job without even stepping one foot on a ladder to have a look...I was dumb founded by his terrible attitude...I even said to him : " hey :) ? Are you trying to talk yourself out of the job, you have not even had a look ? He said "well its just alot of work" ??!! Really ! I replied : Well you are not doing it for free so..... He went on to just shrug and said "you know we already have a lot of work" - meaning I do not need this. Wow ! and sadly this is what we have to deal with today. Lazy contractors like Rick who only pick the easy jobs . I am actually grateful I told him not to waste my time any further and walked away. Can you imagine what this guy would be like if heaven forbid your roof job becomes difficult and needs additional work that he didn't plan on. He might bail half way through ! His last statement to me of " I've been in the business 20 years blah blah blah "... well something is not right as today You do not care to provide customer service , or help people if the job looks too hard for you or maybe there is something else to it ? Maybe he doesn't have the right insurance to protect his workers when going on an extra high roof ? Who knows, it was very strange...consumers be aware about this one, do your homework. Nothing worse than a person with a lazy work ethic and stinking attitude. If I could give zero stars or a negative rating I would. Extremely disappointing experience. read more

i had a two year roofjob done by award roofer. it was such a lousy job. this roof leaked in three places and rick refuse to fix it. stay clear of award roofing. read more

Rick was great! His guys were efficient and cleaned up every day. Very quality work!!!

Rick Ward of Award Roofing was referred by a local contractor and 2 neighbors. His bid was competitive and he communicated with me as to the time frame of availability as well as the status of my preparation of 2 lightwells for skylights. The crew showed up ready to work, they were efficient and left the job site completed and clean. I recommend Award roofing. read more

Rick Ward has been working with us since we lived in our home in Glen Ellen. He has repaired our Creekside roof and many others in the area. He works with Mike Hill, Heritage Construction, on wood rot that plagues many of our homes. Fast, reliable and a relief to have a roofer so dependable. :) read more

Everyone we came into contact with were very nice and professional. They worked hard all day and left the property clean. Rick was very attentive and great to work with. I would highly recommend Award roofing. read more

Rick and his crew are pro. I was a roofer at one time. They are fast, clean and quality is top of the line. I recommend Award roofing, they will do all my roofs from now on. Thank you again Rick and crew. read more

Rick Ward, was a good man to deal with, very professional, his staff was very good,worked hard on the roof,looks great would recommend this Company to anyone. read more

Rick and crew did a great job, left everything perfectly clean, and finished the job quickly and efficiently. You can't ask more of a roofer! read more

Excellent job, on schedule. Cleanup so good you wouldn't even know the guys did a complete tear down and re roof. Love my new roof. Definitely recommend. Rick returns calls promptly too! read more