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    Awana Computer

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    7 years ago

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    Asus Service Centre

    Asus Service Centre

    (2 reviews)

    Milliken

    I bought a new Asus desktop as I needed to upgrade my processor for my business and figured I might…read moreas well upgrade everything my current desktop is pretty old. I found one on sale at Bestbuy. That was soon returned due to over heating issues with the tempered glass side panel. I got a bigger tower (no glass) thinking it would be better for air flow and I could add an extra fan if needed. The issues with Asus desktops is the software they put on it. Armory Crate and Asus software comes pre-installed, and takes up a ton of memory and is conflicting with windows 11 and the graphics card. The memory use is well over 65% with nothing running, just turning it on. And yes I'm tech savvy and have no background programs running that are not necessary for the computer to run. I have sent it back to Asus (under warranty) to take off their software and make the computer usable. To run any program like Photoshop or any games it just crashes, even surfing the net it crashes, there is not enough memory space to run anything. They ran a data scan and told me there is nothing wrong and shipped it back. Of course I sent it back saying the same thing as it's not an operational computer. Well that was 4 months ago. Now there is a clip broken where it holds the ram stick from Fedex throwing it around and they want me to pay $400 to fix it. Get F***ed! First that is not the issue, second there are 4 clips not being used that I will switch out myself if I ever get this unit back. After countless emails and phone calls to immigrants you can't understand, I still don't have a computer for my business and I'm out $1300. My 10yr old desktop out performs both Asus desktops I had by a milestone. The customer service is terrible, they say they will forward my complaints to the repair team and also said someone would call me with resolution. Asking for a manager leads to lies as apparently they are all managers or supervisors! That phone call or email has never happened. At this point I think I might need a lawyer. Lost revenue, lost money, lost time, and a ton of stress on top of it all. What a joke!

    I had an issue with my ASUS Laptop which turned out to be a hardware problem that ASUS confirmed…read moreand replaced the network adapter. My experience with the service people was excellent. I explained my problem, they understood. They helped with expediting the service and got my laptop back before I was leaving the country. Narek and his associate were very professional and helpful. I will not hesitate going back to them if ever I need service.

    Awana Computer - itservices - Updated May 2026

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