Unfortunately, I was in an accident in a loaner vehicle from the dealership and that is stressful in itself. From initial tow to final repair, everyone who touched my case was extremely professional, courteous and efficient. Because my case involved a loaner, it was a little special in handling with the insurance company; however, Tom (manager) made sure that everything was taken care of. Even when the insurance company (USAA) did not want to cover "new" parts for the repair (because it happened on the 1st day of the year (2026) and they said the car was not new) - the loaner had less than 700 miles and was a 2025. He called repeatedly to see if USAA would cover the cost and when they finally said "hard no". He gave me a discount on the difference in cost (what the insurance paid); as well as, wrote a detailed letter (with backup documentation), so I could send to USAA management to still try and get reimbursed. This is the type of repair service you want, especially when dealing with insurance companies. Someone who will fight for, repair the vehicle (right) and not overcharge you (even give a discount). Top company indeed!!! read more

I had an absolutely horrendous experience with AW Collision Center. I chose them initially because I thought they were a reliable shop, but it was a disaster from start to finish. While there was communication, it was completely unproductive. They fought back and forth with the insurance company, but they refused to resolve the problem. We paid our deductible, expecting them to finalize the claim, but instead, it dragged on for two months. When we finally got the car back, they were condescending and disrespectful. Not only did the process take far too long, but they also damaged the car further--fuses were blown, the interior lighting stopped working, and one of the tail-lights was ruined, costing us even more. They never took responsibility or offered to fix it. This was a disgraceful experience--I would never recommend AW Collision Center to anyone. Stay far away. read more

This was my second visit to AW Collision. Years ago they repaired my smashed Honda beautifully. Now, I have a new Honda. I backed out too close to a shopping cart and scratched the side of the car. It wasn't very deep, but it bothered me so I went here and Kyle was so sweet! He buffed it out, it's totally gone and he wouldn't charge me! Go here! read more

Bob was awesome! I thought I had a relatively major issue, but he fixed it right on the spot. Thank you so much for your quality and honest service. I appreciate you!! read more

Kelvin the production manager took my car in right away to work on my bumper and the wait time was very reasonable , when my car was done it looked great , the front desk Daidilen was so nice and answered all my questions , I really had a very enjoyable experience . A million thank you's to the whole team at AW Collision. read more

First and foremost, from the moment it started to the moment I got my truck back, Kyle was always on point! Always giving me updates and reminding me of what was needed or working with the adjuster to get everything resolved as quickly as possible. Shaun is the owner and is absolutely more than fair and works with people to ensure they're happy! I have nothing but good things to say about AW Collision!!! read more

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Staff were professional, estimator told me my options right up front, and they have earned themselves a new permanent client. I will pass the word. read more

I came here from a recommendation after my car had been hit while parked. This was truly amazing service. We were personally helped by Shawn, and he went above and beyond. He made the process very easy from helping us with the claim to actually fixing this car. It was very quick, easy, and stress-free. read more

I was referred to AW by the dealership. Easily made an appointment, took the car in with the claim details and Daniel took it from there. He worked with the adjuster during the process for additional repairs, but I didn't have to deal with a thing. The office kept me posted via texts throughout the process and the car was ready in two weeks. read more

From start to finish, everyone was so helpful. Brought my car here after someone rear ended me. Kevin at AW was awesome. Everything he told me was going to happen, happened. The car looks great. Thanks read more

I came for an estimate. They gave me a detailed explanation and all the steps to get my car fixed and deal with insurance!! Great value!!

I backed my 2020 Honda Civic Si into a light pole and AW Collision repaired it. The attention to detail, high standards of excellence and quick responses to my inquiries was outstanding. Highly recommended. *****THANK YOU THANK YOU and THANK YOU for a truly perfect repair. I love my car and I have high standards of perfection. AW Collision did an amazing job exceeding my expectations. If circumstances warrant another visit to a repair shop, I will most definitely return to AW Collision. read more

Someone hit my Escalade, and I chose AW Collision for the bodywork. My estimator, Kyle, was great--very professional and kept me informed every step of the way. The team did excellent work on the repairs, and I appreciated the regular updates and clear communication. Overall, a smooth experience and high-quality results. I definitely recommend them! read more

Excellent Fast Service. The repair was completed perfectly. Completion was before promised. I was amazed. They know their stuff. My Honda was perfect after the repair. These guys are top notch. The owner/operator is super nice. If you take your car elsewhere you'll regret it. Highly recommend!!! read more

Customers BEWARE. We had a 2023 Kia niro EV taken to this shop for a small rear end hit from behind (no internal damage) all cosmetic... our vehicle has sat in this shop for 2 MONTHS because they decided to fraudulently add parts and things the vehicle did not need which prompted our insurance USAA to open an investigation to this bodyshop of which they concluded that they were being grimy and they sent an adjuster physically to account for things. USAA has had similar issues with these thieves in the past. AW collision wanted to make false statements saying that I'd pay $3,000 out of my pocket for the supplements of which they have the audacity to say I accepted to. 8 WEEKS the vehicle has been sitting here. We are lawyering up Also how do they charge transportation fees when my vehicle while in the shop has gained over 200 miles on ODO. This is not yet over and we will get these rats for what they're doing. Stop stealing from your customers and stealing from these insurance companies fraudsters read more

AW Collision - 8 WEEKS to repair a bumper. over 2 months to get this repaired? $200/hr labor rate USAA opened investigation - Body Shops Near Me - Las Vegas, Nevada

Well, four years after my last review, my Cadillac XTS sustained damage to the front bumper again (this time on the passenger side) after I was unsuccessful in avoiding a small isolated traffic cone that suddenly appeared in view on the edge of a freeway center lane as I was driving at night at 65 m.p.h. in an area where no road repairs were announced or taking place. I heard some commotion under the car after the cone was struck, but didn't think much about it until I got home and inspected the front of the car. To my chagrin a yellow reflector had popped up, and a parking light had been dislodged and broken from its mount, even though the light still worked. The initial repair estimate was around $1,500, with the caveat that there could be some additional hidden damage not observable until the front bumper was removed. And, sure enough, after bringing in the car for repairs, a few days later I received the dreaded call that the loose reflector and front bumper also needed to be replaced and painted because one or more tabs that held the bumper in place had broken. So, the cost to complete repairs had gone up another $1,000. I of course authorized these additional repairs, because there really was no other option--only to get another call after completion of all work that a post-diagnostic test had revealed several codes that could only be reset by Cadillac. So, Diane drove me to AW Collision to pay for and pick up the car, and I drove the XTS a few miles and dropped it off at Cadillac of Las Vegas West by pre-arrangement. Fortunately for me, nothing further was found that needed attention except clearing codes that had appeared after sensors detected body parts being necessarily detached during the repair process. I got the car back the next day after paying the Cadillac dealership for only 1 hour of labor. When I received my ailing car back from AW Collision it looked brand new, having been taken apart and adroitly put back together, washed, waxed, and nicely detailed. And it is running perfectly with no problems. Although unexpected from a brief tangle between a tire and a small traffic cone, the extent and cost of necessary repairs are what they are. The work performed was skillfully done. My only gripe is that the inside of the trunk was a mess, with items such as cushions from the front and back seat having been haphazardly tossed in there, and other articles moved around from where they had been when I initially dropped off the vehicle for repairs. read more

Several weeks ago, while we were on vacation, our home was burglarized and our Jeep Rubicon was stolen. When the Jeep was recovered by LVMPD, it had sustained significant damage and was no longer drivable. Unsure of how to proceed, we reached out to the dealership where we had purchased the Jeep, and they highly recommended AW Collision. From the very first call, the owner, Ryan, put us at ease and arranged for the Jeep to be towed to their location right away. At AW Collision, we met Tom, their adjuster, who took the time to carefully assess the vehicle with us, ensuring we fully understood the extent of the damage. Tom was incredibly knowledgeable and patient. When our insurance company initially provided an incomplete and unrealistic estimate for repairs, Tom and the team at AW Collision stepped up to help. Tom assisted us in documenting the damage thoroughly, taking detailed photos, and advocating on our behalf to have the vehicle totaled. Thanks in large part to their expertise and persistence, the Jeep was declared a total loss, and we received a fair settlement from our insurance company. What could have been a prolonged and stressful ordeal was resolved quickly and professionally, thanks to the thoughtfulness, integrity, and responsiveness of Ryan and Tom. We cannot recommend AW Collision enough--they turned a difficult situation into a manageable and fair outcome. We are incredibly impressed and deeply grateful for their exceptional service and cannot recommend AW Collision any more highly. Greg and Amy D. read more

I came in to get an estimate, Tom one of the adjuster help me right away. He was very polite, friendly and very helpful. Tom look at the paint scratches on my vehicle. He said we'll clean it for you at no charge. He was very honest, he said it's not a deep scratch. After 15 minutes was immaculate, mo more scratch. And they did it for free. AW collision is the place go for and honest work. Salute to Tom, Outstanding Person. read more

Rick at A W Collision, was excellent to deal with. From the initial consultation through the coating process production and completion of my paint job. Was completed in a timely manner. Price has agreed I am 100% going to be a repeat customer. read more

04/29: $1K cosmetic claim became more than $6.5K after many supplementals were requested by Mr. Thomas. But as he said, "we even did some borderline work for a better result." What really bothered me is that my car was ready and the shop wouldn't even contact me to provide a status. I called several times until Mr. Thomas was available. After talking with my insurance and asking my representative to go talk with the shop and resolve anything they needed to resolve to give me my vehicle, Mr. Thomas refused to talk with her due to "having many hands on the file." That costed me more money in the long run ($603.53 in additional car rental past my 30 days in policy) and just to stop loosing money, I paid the "supplemental" refining and paint job ($665.56) plus my deductible of $500 (the only amount I should have paid). I gave a letter to the manager Mr. Shawn, hoping to look further into the issue. Mazda dealer will inspect work done in car, including paint matching job. Will update with results. 05/10 UPDATE: Updated review from 1 star to 3 stars since Mr. Shawn reached out to me. He was able to provide me a refund on the $500 deductible, bringing the total loss from $1,769.09 to $1,269.09 (out of pocket) I'm not very satisfied, but maybe there's limits to what can be done. See attachments for proof of my statement. read more

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This amazing group at AW collision. Shawn helped me out with my broken door lock so I no longer have to climb through the passenger side door. read more

I can't say enough about Shawn and his team at AW Collision. I dropped my car off first thing in the morning and they were able to get everything done on the car, including replacing the windows the trim, and also tinting the new windows all in one day! They did a fantastic job, and I would highly recommend them. Also, I want to say their entire staff was fabulous, and this included their receptionist, unfortunately I was not able to get her name! But the entire staff was so friendly and helpful! Definitely go and check them out if you have any issues or need repairs on your vehicle! Thank you again Shawn!! read more

AW Collision - Looks good as new! New window and trim, replaced! - Body Shops Near Me - Las Vegas, Nevada

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Everything was done timely and everything was perfect staff was phenomenal. Shawn and Kevin were fantastic. I would recommend this place highly to anyone who needs repair work done on their vehicle read more

My friend had a problem with her bumper and Che was able to help her with lots of kindness and with speedy service. Really appreciate it!

Great service, price, workmanship. I dropped my car off while I went on vacation. When I returned, there was a msg. on my phone that my car was ready. A quick ride from the airport & I was driving my newly repaired car home. Perfect. read more

I had an peice of trim done at the dealership. The paint was slightly off. I was told to bring it to aw collision. I talked to Shawn. I was very happy with the way the paint came out. I was upsold on unnecessary things. And i even had some touch ups done. Shawn is awesome and the paint came out exactly the same. Thank you read more

Che was great, he did an amazing job, was very quick, and had nice customer service !

I highly recommend this place! Super friendly, professional, fast and on top of that dog friendly! Had an issue with my cars under plate coming off, and they fixed it in less than 30min. Totally saved me time and hassle. Their whole team rocks! read more

AW Collision - Outside their office. - Body Shops Near Me - Las Vegas, Nevada

Just had my son's car repaired after getting backed up into on the side panel. Kyle and the guys at AW collision did a fantastic job It honestly looks better now then when we purchased the vehicle. His estimate was accurate within $20 range which was fantastic and the total cost of repair was better than three other shops that gave us estimates. And even though they were pretty busy it took less than 2 weeks to get the vehicle back. Nobody likes having to get their car repaired but AW collision definitely did not add to the headache, I highly recommend their services. read more

Contacted AW collision for estimate on adjusting my jeep door and installing the door steps as I was unable to complete this jobs safely. They immediately responded to either set up and appointment or come on by and if it was a fairly easy adjustment, they would help right then! Wow! Shawn and Chelsea were both fantastic. Miguel, fixed the adjustment issue caused by me in and did a great job! Couldn't have asked for a kinder, more thought for and through group of people to work with. My door open and closes properly! Great service. read more

AW Collision - Realigned door and installed step - Body Shops Near Me - Las Vegas, Nevada

Beyond thrilled with the work Kevin and AW Collision performed. Made the repairs process seemingly simple and I felt beyond comfortable bringing my car to them. Body and paint work that was done looks just as it did before. Can't explain how happy I am with the results! I would definitely recommend the use of their services for anyone in need of repairs! read more

Had a minor fight with a parking pole and the concrete won. I didn't have much knowledge of the collision work or what to do but my insurance sent me to AW collision. I met a fantastic estimator Che Rios. He was wonderful to work with. Instead of bombarding me with questions he asked me if I was okay from the accident.. of course I broke down crying but he was there to remind me that accidents happen. I've never felt so taken care off. I'll never forget the customer service Che provided to not only myself but to my 6 kids. Che was detailed, honest and kind. Very hard to find in this area. My car was only there for a week since the damage wasn't to extensive. Thank you Che, you're the best employee at AW collision. Go see Mr. Rios ASAP! read more

AW Collision had my V for 30 days and when I got it back there was more damage to car then when I took it to them, the right rear quarter panel had a dent from a fender bender and back wheel had some scratches reason I needed a body shop. Cadillac of las vegas referred me to AW Collision, I got car back 30 days later the wheel that had scratches now is a completely different color then the other 3 glossy black wheels the one they "fixed" is charcoal gray my blind grandma could see the difference there are 3 big paint chips on driver side of car that definitely wasn't there when I dropped it off the trunk has a bunch of dull spots on it that wasn't there over spray paint all over and dust from them sanding i guess all over my sears, the paint on my 2018 V was in pristine condition how could these guys return my car back to me like this so unacceptable!. Talked to Sean whoever he is he says bring it back in so we can look at it and fix it. I'm like no thank you, your company had my car for 30 days and returned it to me looking like shit with new damages!.. fuck this aw collision I would not go there! Just a heads up!!. read more

Excellent place to take your car for repair. Tom did an amazing job of helping me get the insurance company to cover all repairs and they did a really great job on my vehicle. I would definitely use this company again. read more

Recently had my car worked on there, mostly just replacing a few plastic parts underneath. They did a good job with that, but had to remove the rear bumper cover, received it back with many scuffs and a several scratches on it. Did not notice them until I washed it months later. read more

So I got into my first accident... My insurance and car dealership had recommended AW Collision for all of my needs during this scary and frustrating process and I am glad that they did! AW does work with most insurance, I believe, so this was mostly a sit and look pretty type of experience. Their facility is pretty large but their entrance is a little hidden and can be missed if not paying attention. Luckily they caught my attention as I was admittedly pretty lost and confused. Michael, behind the counter, was my main point of contact and had helped tremendously in making me feel comfortable throughout this journey. Michael and team had kept me in the loop whenever I had any annoying questions and was something I greatly appreciated. They even provided the service of calling a rental car place to pick me up. The whole ordeal did take longer than I was hoping but it is the fault of the overall car part shortage at this time and I do not blame them at all for this inconvenience. This was something that i wanted to add for future customers to be aware of. Unfortunately my car was totaled. I was able to come back in and pick up my items that were left inside. I was even asked if I wanted some time to morn which I did. I had many good years with that car and was the first one I paid off as well. Every accident is unique in how the procedure takes place. My experience was pretty exceptional and I'm pretty confident that yours will be too! Thanks again for everything AW! read more

Great staff and great service! Sean and the rest of the crew are top notch! I've dealt with other body shops in the past and these guys go above and beyond for their customers! If you're looking for body work small or large give them a call and you will not be disappointed! Appreciate you guys!! read more

Had some warranty work done through my dealership and used AW Collision for the repair and body work. Was greatly impressed with how prompt and courteous the entire staff was. The work was completed on time and with no hassle. The rental vehicle was no worries. Even the owner came out and made time to talk to me about the repairs. If I have any collision repair or body work need I will for sure be calling them! read more

Solid customer service, always answered the phone or got back to me in a timely manner and very friendly. Got sent here after the stealership messed up my hood decal with oily finger prints. These guys took care of it. read more

Recently I bought a used Jeep. Didnt know that there was a corrosion issue with the steel hinges and the aluminum doors. It causes some bubbling and paint lifting due to the elements and reaction between the metals. Jeep has a 5 year warranty for the body and once approved the local Jeep only shop took care of me and they have a relationship with AW Collsion. I was happy to have this addressed. When I got the jeep back the color of the hinges and doors were slightly off. My vin paint code was not correct to my actual paint on the jeep. It's grey. So we all know there are 50 different shades of grey. I was put in touch with Shawn the owner of AW Collision. He called me back and wanted to see the jeep and learn all about my issue. He was very accommodating and picked up the jeep from the dealership and called me back that he would repaint the doors and make everything right. He was able to see the slight shade difference, which could have been also from paint fade over time too. The jeep is 4 years old. Either way he got right on it and wanted a customer to be happy with the workmanship and he stood behind the work. He even was willing to do a few areas of touch up that I requested since the jeep was going to be there a few more days. Long story short. The shop did excellent and quality work. They had amazing customer service. They went out of their way to communicate and resolve any issues that I may have had. Sometimes things happen and the results are not always right the first time due to one reason or the other. Shawn. Made sure that by the end of the day or experience he was going to make sure that I was going to be happy with the results. This quality is rare and I wanted to do this review for this reason. Going beyond the call of duty. I'm sure they are successful because of the attention to detail. And following up with folks. I'm very impressed by the work and experience. Highest marks. Thanks read more