Staff is super friendly and knowledgeable! They provide excellent customer service and truly care…read morefor every client. Expertise and acumen is second to none, best experience every time!

1. Understood my problem 2. Provided a workaround update for…read moremy old and slow MacBook Pro 3. Helpful and friendly (worked with owner, Jesse Nelson) 4. Quick resolution 5. Cut a deal on the update 6. Was direct with me, recommending a new laptop purchase (which I've done and expecting to pick it up on Saturday)

I stopped by here with my new laptop for what turned out to be a non issue. I won't go into the…read moreboring details but the tech did a great job of explaining to me that I didn't have an issue after all. I'll definitely be a customer should I need their services in the future.

They are knowledgable and reasonable. An overnight turn around was easily done. I know next to zero…read moreabout computers yet we communicated easily. They were recommended to me and I'll recommend them to others for sure!

Quick service, great communication and reasonable rates! They were able to sell us a USB to store…read morethe recovered data. Will definitely return- thanks!

Super nice, accommodating, knowledgeable. Pleasant space and easy parking. Honest and affordable.read more

Brought in my high end Lenovo because it was running hot and I could not pry it open. The fans had…read morenot been cleaned since I got it a few years ago. Alex cleaned out the fans and re applied the thermal paste and it looks completely brand new!

Today was my second time taking a laptop to Alex for repair. Once again he did an excellent job. He…read morealso answered several questions we had about the laptop. Alex is quick and charges a reasonable price. He responds quickly to texts. If you double-park in front of his building, he will come to your car to pick up and then later return your computer. I highly recommend Alex.

I am an associate broker of a real estate firm in East Bay…read more Recently, we opened our San Ramon office. Conrad's Computer Services provided us services of IT equipment (server, desktops, printers, network devices and software) procurement, installation and training. They have designed and implemented an excellent solution based on our small but high demanding business needs. Real estate business has high standards on confidentiality of client information and also has high standards for digital data storage and backups. They did a very good job. I highly recommend them to other small businesses like us.

Conrad is very good with explanations before doing any work so I could decide on what I wanted done…read moreand know the cost in advance. Plus he's nice and has been there 20 years. A good neighborhood resource.

I needed to have my Lenovo laptop touch screen replaced, and collected quotes from different repair…read moreservices. Ken's Tech Repair was the most affordable for me. I brought my laptop to him, and he immediately ordered the screen replacement, which arrived in a few days. Then he repaired it the same day it arrived, and we arranged for me to pick it up in the morning. I'm so glad he finished fixing my laptop in time before spring semester started, as I needed my laptop for class. I'll definitely go to him for any laptop repairs!

Ken did a great job. Better Microsoft version then the stock version the computer came with from…read morethe factory. Easier an simpler to use. Worth the price I paid to fix and upgrade.

I reached out to Barry as we needed our computers connected to our printer/scanner after our hard…read moredrive bit the dust! He had availability next day to come and provide service which was amazing that we didn't have to wait days/weeks for an opening. He discovered that we didn't need a new hard drive (@$700! From Best Buy) and could bypass this step so we can scan and send directly to our emails. There was a small internal hiccup that we had to get through, he was patient and understanding. He made himself available today (a Sunday) to finalize a last step (we did this via zoom) which was so helpful. We're able to continue on with our day to day operation. Highly recommend his services...he has a wealth of knowledge and made us feel comfortable as he kept us in the loop as he worked. The price was affordable and worth it! Will definitely reach out the next time we run into any network or computer issues. Thanks again!

From the owner: Over 25 years of IT experience, based in Oakland, California, providing IT solutions to the East…read moreBay, San Francisco, and beyond. We provide managed services and consulting for businesses, focusing on server, storage, and network administration. Running your own servers or looking to do so? Need assistance setting up a VPN? Looking to implement Infrastructure as Code? Infrastructure Nerds is here to help. Discounts available to non-profits.

One of my keys on my laptop keyboard came off and for the life of me, I could not figure out how to…read morefix it. I have been living with this problem for a few months now, but finally today I decided to get it fixed. I fired up my Yelp app and Sydewayz was the first to pop up with many positive reviews so I decided to give it a go. I called the store prior to my visit and asked if they could fix the key. The gentleman on the phone was very courteous and informative and he let me know that if he did have the key for my Samsung laptop, he would be able to repair it for about $15 and it would be done in 10 minutes. A few minutes later, I stopped in and Yak took a look at my keyboard. He told me apologetically that he did not have the key and asked if I wanted to use another key on my laptop (that gets less use) temporarily for the broken one (the one that does get used a lot). I declined this as I wanted to make sure all my keys on the keyboard would work. He fidgeted a bit more with this broken key and within second, he was able to fix the key! He then said, "well, I wish I had tried that first before giving you the information I did." We both laughed and then he told me, "not sure how long this will last (as the bracket under the key is still broken), but it will hold for now." He was also kind enough to refer me to another computer repair store and even wrote down the address for me. Yak was super nice, helpful and professional. I would highly recommend coming here to get your computer serviced as Yak will give you honest and courteous service. Thanks Yak for all your help and hope your business will continue to thrive for a long time! We need more people like you in this world!

I brought my HP tower in for an update and paid $90.00 for that. I brought my Macbook pro into the…read moreshop before Covid-19 hit. because it was not working. I recieved 1 text message from them and nothing more for 1 month straight . A woman answers the phone but no one ever returns your calls back at all. I've called them for 1 month straight. No one has time for games but, they were open 1 moment in the month of June to give away 200 laptops. KMEL gave this company all the glory that day. I still have never recieved a call back to pick up my HP tower or my Macbook pro. I would appreciate my items back and stop playing hide and seek. The courts system won't be closed forever and when they do open up if I dont have my property back I will take you to small claims court. I will never recommend your business to anyone ever. Karma comes for everyone.