Scott is extremely knowledgeable, resourceful and helpful. Lots of DIY videos to problem solve. He…read moresolved several dryer problems allowing us to avoid buying a new machine!

Had a review for Scott up about 2 years ago, but somehow it got deleted. I think he's very…read moredeserving of good reviews so I wanted to re-post it: Scott came by to fix our washing machine. The machine was filling with water and wouldn't drain--the drain pipe was clogged. I didn't formally meet Scott today, but my roommate did and she said Scott did a 10/10 job! The price was low, he came right on time, and he even gave us some future advice. Scott noticed that our washing machine door is a bit jammed. So he gave us a tip on how to successfully close the door every time. The door needs to be smacked really hard on the top of the door. He also warned us that we have a gas dryer, which emits carbon monoxide. So when we use our dryer, we must always ventilate the apartment. Rlly good to know!

The best appliance repair company - hands down!!! Technicians are polite , kind and extremely…read moreknowledgeable.

STAY AWAY...FAR AWAY. If I could give them a 0 I would. Firstly, the tech that came out and…read morediagnosed our microwave combo as a bad magnetron. However, he did so without doing anything but turning on the microwave (without anything in it which is a known no-no) for less than 10 sec. HE DID ABSOLUTELY NO DIAGNOSTICS. He then told me he could have the replacement magnetron in a couple of days (no problem he stated). After a week I called them and spoke with the manager (at least she said she was the manager). Upon telling her of the delay she apologized profusely. I stated not calling me to inform of the delay was unacceptable and YES SHE AGREED. Then they finally sent out a 2nd tech who was very thorough and diagnosed a faulty control panel. He also said a couple of days to get the control panel. Another week passed and I again called the 'manager' who again apologized. THIS AFTER I REMINDED HER THAT SHE APOLOGIZED LAST WEEK FOR THE EXACT SAME THING WHICH WAS NOT INFORMING ME OF THE DELAY. In summary: 1. The first tech was totally incompetent. 2, The manager does nothing but answer the phone and apologizes (she has lots of practice I'm sure). Her goal seemed to be to get you off the phone . 3. They are higher than other repair companies (the previous control panel replacement was $380 while this was $522. 4. They placed no effort into correcting their inadequacies. THIS IS NOT A COMPANY TO DO BUSINESS WITH.

Jose and Byrom came and installed the microwave and did an amazing job. They were friendly, they…read morewere courteous, & they were understanding. It didn't take them too long to install and it turned out great.

I used MasterPro to install an over the range microwave through Costco. I hope I don't get anyone…read morein trouble, but they provided free carpentry work by adjusting the vent. The original builder installed the vent wrong, and they fixed it. Not only did they replace my broken 20 year old microwave, they fixed an original builder vent alignment issue. They also educated me on how to clean the grease filters every now and then

Yan came out to diagnose my refrigerator via the home warranty company. He knew what he was doing…read moreand was incredibly honest and ethical. If I needed someone to diagnose and fix an appliance in the future, I would contact Nurr Appliance Repair and ask for Yan.

UPDATE 4/7/26 2:32pm: I received a phone call from Yon, the…read moreson, not sure if he is the business owner or just the son working for this company. They are MORE than capable to return phone calls, but appear to only call back after receiving a bad yelp review. My initial phone call at 2:04pm was to request a copy of the report sent to my home warranty today. Yon refused to send me a copy stating "I am not his customer" yet my home warranty assigned them to us. Yon tried to explain to me what "back ordered" meant as if I don't know what it means. I asked him how is it possible to have a part that's back ordered for 3 weeks+ yet my home warranty couldn't get a hold of you or anyone or get a report until today? I asked Yon if they received my full service request sent by my home warranty but refused to tell me what they received until I told him what I wrote. I told him I wanted to hear what he received first because I don't trust what was said. He pulled out the religious card stating "they are a Christian small business" with integrity. I responded, please confirm with me what was sent to you by my home warranty. He read off EVERYTHING I submitted. How is it possible that you received my full service request from my home warranty yet YOUR FATHER (Yon confirmed it was his father) disregarded everything else stated on the request. Yon stated that his father can't stay for a full load, but how can they know what to repair/replace if they can't fully diagnose the issue? After a 20 minute phone call with Yon, nothing was resolved and he stated I will be denied m/refused service and a report will be sent to my home warranty stating they will cancel all future services to my property. Thank you Yon for being one step ahead of me because I would not like you or Nurr to come back to my home again as your unprofessionalism and bad customer service speaks volumes. I stand with my review. Look somewhere else, do not call them. Wait, they don't even answer their calls. UPDATE 4/7/26 2:04pm: I received an email from this company after WEEKS of no communication after I posted my review. I will insert a screenshot. I guess to get a response from them, you have to post a review of your honest experience. Also, I tried calling after I received the email, straight to voicemail. 0/5 if I could, I would. I went through my home warranty to repair my washer that all of sudden stopped working. My washer also started popping up codes that I could not trouble shoot. My home warranty charged me $100 for them to assign someone to come take a look and fix the issues (PLURAL) I presented in my service request. I waited over 2 weeks for this company to reach out to schedule a consultation to see what exactly was wrong with my washer. MIND YOU I had called this company multiple times, left multiple voicemails, and no answer. After the 2 week, they sent me an email to "text" them my availability and to be broad and flexible. I texted and emailed, no answer. I had to reach out the my home warranty, to reach out to them, no answer again. I then received a random text message stating I was scheduled for a day and time. Once this service provider came to my home, he probably stayed no more than 5 minutes total. COMPLETELY disregarded the notes in my service request. Said it was only the touch screen that needed fixing. My husband told him that the washer doesn't complete a wash, it doesn't load water or drain it, and there's a high pitch squeaking that happens during the first rinse cycle even after the washer is empty. He ignored my husband and said it turns on so that he couldn't do anything else. In disbelief, we complained to our home warranty and said that they have to wait to receive their report of their findings. FAST TRACK 3 weeks!!! No answer from anyone. My husband and I call our warranty for updates as we haven't had a washer for over a month now, and my warranty stated that they haven't received the report yet. HOW IS IT POSSIBLE THAT THE WARRANTY HASNT RECEIVED A REPORT THAT WAS DONE 3 WEEKS AGO???? My warranty promised us that within 48 hours they will receive the report, that was on 3/30/26. Fast track 1 week 4/6/2026, still nothing!!! We asked for a supervisor and that is when things escalated and FINALLY received a report the following day. Now they are saying they have to order a part for the touch screen of the washer that can take weeks even months. But how is that they couldn't do that over 3 weeks ago??? I'm COMPLETELY dissatisfied with this company and I have yet to hear from them. Completely unacceptable and unprofessional service and behavior.

I never write bad reviews, but this experience was truly awful. I have a home warranty and AP…read moreAppliance was assigned. It took four months to determine they couldn't fix my dishwasher and failed to submit their report causing further delay. There is no accountability and just excuses.

It started May 30, 2024 when I called True Appliance & AC Repair (510-490-1703) to fix the blinking…read morelight in our refrigerator. Mario Avanto (510-490-1703) came and tied to fix the problem. It took several visits and multiple parts and the problem would go away for a few days and then come back. Finally on the morning of November 6, 2024 Mario asked for, and got, another $240 for parts. Later that day I asked him to forget about it, tear up the check. We decided to buy a new refrigerator. I've been trying to get my $240 back ever since with no success. I do not have exact records of the many times I called Mario asking for my $240 refund. For the last few months, they have gone to voicemail because he no longer takes my calls. I do know when I texted him: December 30, January 1 and 28, February 4, 12, 14, 18, 19 and 28, March 4, 5, 7, 8, 11, 13, 14, 15, 18, 19, 20, 21, 26, 28, 29 and 30. On March 20, I phoned and texted Mario that I wanted my refund by the end of the month. There was no response to most of the texts but here are the times that Mario did respond and what he said. * November 10, 2024 - The parts were ordered and paid for, and would be delivered this week; I'd have to wait until they arrived and could be returned for a refund before I could my $240 back. (The check cleared my bank on November 12.) * January 1, 2025 - I am out of town and I'll be back January 15. * February 4, 2025 - I was in LA, let me check tomorrow. * February 28, 2025 - I'll need to arrive first to send your check. * March 5, 2025 - I am driving from LA to East Bay. * March 8, 2025 -- I'll send check this Monday. * March 21, 2025 - I will be back tomorrow. On March 7, 2025, I texted Mario about a scam I saw on TV which was being run by Box Appliance in San Mateo County. They were taking money for repairs that never happened. The next day Mario got upset, thought I was trying to intimidate him, and promised to send the check on Monday. Obviously, Mario did not send me a $240 check as he claimed on March 8. As of April 1, 2025, I have not gotten my $240 back. nor heard from Mario.

We had an emergency situation where our refrigerator was making a god-awful noise and we were…read morescared. It was going to stop. When we called our landlord, she was able to get alex to come out within a couple of hours. He spent a long time diagnosing the problem which turned out to be a faulty, freezer part, and got our fridge working so we could at least use it until the part came in. I can't speak to price obviously since we don't pay for it, but Alex was helpful, friendly, arranged time out of his busy day to come and help us, and whisper professional throughout. He also wore a mask as do we whenever anyone enters our home. We're very happy to work with him and are so glad it's worked out so far!

Alex came by within an hour of when I called him for a broken dryer. He quickly diagnosed the…read moreproblem, got it repaired and explained how to keep it from happening again. All for a fair price and with friendly service. Now our dishwasher is on the Fritz's day I'm going to call him again!

They responded very quickly, came up to check my issue fast and professional. And was able to fix…read moremy refrigerator on the same day. Happy about the results. Good value.

I've used this company several times now, and every experience has been excellent. They're…read moreconsistently reliable, professional, and easy to work with. Chris, in particular, always shows up on time, communicates clearly, and gets the job done right the first time. It's rare to find a company that delivers this level of consistency and care. Highly recommended if you're looking for dependable service and peace of mind!

Chris was an excellent serviceman. Arrived on time and prepared with the oven part I was most…read morelikely to need replaced. Verified electrically that my oven igniter had indeed failed. Replaced the ignitor with a high quality part, demonstrated it's functionality twice, and put the oven back together. All done, neatly and cleanly, in about 45 minutes. Chris repairs other large appliances also- refrigerators, washers, and dryers. I will certainly call on him again in the future. He is friendly and informative and he knows his ""stuff". Thank you, Chris.

I have used the Repairskis a few times. Steve is the person who has always serviced my house. The…read morefirst time he came, he was pretty close to being on time and kept his word as far as when he was going to show up. The last couple of times I have dealt with him, he has put me off and put me off and put me off and keeps giving me dates that he will come and times that he will come and the last time when he fixed my washer, it took him literally about a week from the time he originally said he was going to show up. I contacted him about servicing my stove a couple of days ago and he said he would come after four and then it was after five and then oh I've got to go do something else and every time that he supposed to come here something seems to come up- and he doesn't even have the decency to text or call me to tell me he's going to be late. I'm sitting here waiting for him and he's supposed to be here two hours ago and no communication whatsoever which tells me that maybe because I'm a disabled senior without a lot of money that I'm very low priority. It's very disrespectful , and I won't do business with them anymore On the other hand, he has done good work, but he charges an arm and a leg for it. He even told me that he and his brother came out here to California because they were told they could make a lot of money out here because we all make more money. So there you have it .