I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Top Tier was recommended by CBD the vendor I purchased a new washer and dryer from on 3/6/26. They…read moreinstalled the dryer where the washer connection was located and the washer where the dryer vent was so both appliances were 8" off the wall because of 6' long dryer vent hose. They started the dryer and it sounded like a cement mixer. They tried to fix it and could not and asked me if we had a toilet plunger!! Which apparently they were going to suction to the back of the drum to put in back in place. They could not fix the dryer and blamed it on Electrolux. Electrolux rep was called and said it was obviously damaged when they unloaded it from their truck so there was no warranty. When the Electrolux rep showed up he opened our laundry room door and it had a very strong smell of natural gas, it was discovered that in addition to damaging the dryer, installing them in the wrong pace they also put me and my family at risk. There is more, when they wheeled the washer on a dolly through our back door they broke a $615 Phantom Screen Door. Also, I had to pay a reputable appliance installer $400 to come and install the appliances correctly. I reached out to the owner of Top Tier and to go easy on him I asked that the $350 fee they that he billed to my Visa be refunded and if he would pay for the screen door, we would call it good. I absorbed the inconvenience for weeks and the $400 fee to do the install the appliance correctly. The Top Tier owner seems like a very nice guy on the phone and accepted my suggested settlement offer. For the last 5 weeks each time i call him he promises "my wife will drop it off next Tuesday", "I will drop it off personally Friday afternoon", "I will have my secretary send the check out tomorrow". CBD the appliance dealer will never recommend him again, I have disputed my Visa charge, I was going to report him the State Contractors License Board but as it turns out, he has no license. Monday I am filing a Small Claims suit against him for ALL of the charges. I am 80 years old and this guy took advantage of me and my wife and could have cost us our lives with the faulty gas connection. He is deceptive, a liar and flat out dangerous.

Definitely recommend FixEm - they've helped us with issues with our old 1980's dryer twice now…read more(separate issues, a few years apart). Both times we were able to get an appointment fairly quickly, the technician was very friendly and knowledgeable, and was able to get the repair done right away. The price was very reasonable too. I would absolutely call them again for any appliance repairs!

Excellent Service, Bryce was fantastic, diagnosed and fixed the problem almost immediately. He was…read morevery thoughtful in his approach, understanding what I had experienced with the oven and what I attempted in order to fix the problem. I will definitely use them if I have any issues in the future with my appliances!

Chris was an excellent serviceman. Arrived on time and prepared with the oven part I was most…read morelikely to need replaced. Verified electrically that my oven igniter had indeed failed. Replaced the ignitor with a high quality part, demonstrated it's functionality twice, and put the oven back together. All done, neatly and cleanly, in about 45 minutes. Chris repairs other large appliances also- refrigerators, washers, and dryers. I will certainly call on him again in the future. He is friendly and informative and he knows his ""stuff". Thank you, Chris.

They were great! I will sure use them again. He knew exactly what was wrong, when I described it…read moreto him.

My neighbors refrigerator died on Tuesday, and they called Fast & Easy Appliance Repair in a panic…read more They were incredible! * Speed: 5-Stars * Service: 5-Stars * Value: 5-Stars If you need fast, honest, and reliable repair, call them. Five stars!

(Thought) I needed to have a new seal around refrigerator. Azzi did quick tests and determined that…read morethis wasn't necessary and explained what may have happened. Did some other checks, and asked him to do a quick clean around compressor since he was already there. She was honest, kind, quick.. Did not try and upsell to di unnecessary repairs. Returned a quote on follow-up work the next day, and re-iterated that the repair, while quick, would not be necessary. Seemed reasonable in price

Tom is so helpful!! We had two broken appliances and he diagnosed the problems within 30 minutes,…read morehe ordered the parts and fixed them within 3 days. I would definitely recommend him. Thank you TJ Appliance Repair!

Really nice guy. Great communication through Yelp and text. Easy to schedule through an app…read more He called and said he could come early and did! Our refrigrator wasn't cooling. He said its overstuffed and preventing cold air flow. He could have easily said some part needed replacement and charged us $ more. Competent, nice and honest. What more could you ask for? TJ's our go-to applicance repair from now on.

Had a great experience having my dryer repaired by Mark. At no point did I feel pressured into…read moremaking the repair. He just gave me the facts and let me decide for myself. It was a no-pressure, informative approach that I appreciate when you're dealing with something you don't know anything about. Mark was calm, friendly, approachable and professional. He clearly explained and showed me what the issue was, how it happens, and how to properly maintain the dryer going forward. He cleaned up after himself (which I appreciate) and I was left with an almost new dryer! Hoping I won't need to but will definitely be reaching out again when the next appliance goes out!

Zuta was the second company I contacted after the first one proved unhelpful. I was in need of two…read morerepairs: A clothes dryer and a dishwasher. Bo responded quickly. He showed up when he said he would and communicated with me throughout. I am currently renting out my house and not residing there, so good communication was particularly important. He quickly diagnosed and repaired the dryer. The dishwasher was more complex. Again, he communicated with me on a regular basis. When it looked like the repairs would be expensive, he walked through the options with me and showed that a replacement would likely be the better choice, even though he would have made money off the repair. In the end, I did choose to replace it and Bo didn't charge me for the time he spent working on the dishwasher. I would definitely use Zuta again. Some of the qualities I liked about the experience was Bo's competence, honesty, reliability, good communication, and the quality of his work.

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

I am the P.M. for a non profit in Oakland, the outstanding service and prices that we received from…read moreBay Area Appliance Repair was greatly appreciated. Michael really knows the trade, his honesty and support goes a long way compared to the other repair shops I have dealt with.

Joselito is very responsive, knowledgeable and honest about repairs. Several of our appliances…read moreneeded some tuning up (dishwasher, fridge, washer) and he was able to help us get them in working condition again. He gave us some insightful tips about when it would be worth it to just replace instead of fixing. Appliance repair is not fun, but grateful to know we know who we can call. Thank you!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

Denis and his and one of his team members came to my home and they did an excellent job. He…read morecommunicated very clearly about the time window and the scope of the job. They were mindful about not creating a mess and cleaning up afterwards. I would consider them for any of my clients' jobs in the future due to their confidence and well run business. I've already recommended them to my friends that homes in the Bay Area and rental properties. Amazing work Denis and team! I will be back and talk soon!

Fantastic. Quick, courteous, knowledgable, responsive…read more They came to repair our fridge that was making noise and turned out to have a broken fan. They're exactly what you would want from any service. I couldn't recommend them more!

Sam is fantastic - skilled, knowledgeable, honest, responsive, and very friendly. I would…read moreabsolutely recommend anyone for their appliance fixing needs. We've used Sam twice. First time was after noticing our refrigerator was not working and the food had been defrosting for hours. He came in less than an hour, quickly identified the issue, repaired the faulty part, and gave us great upkeep advice. Refrigerator is still as good as new a few months later. Second time was when our washing machine was not draining properly. I texted Sam on Black Friday and he promptly responded, and confirmed he can come by monday. After he inspected our machine, he was very upfront and said it wasnt worth the money to replace. He recommended to us a used appliance store (since we had specific size restrictions) where we ended up purchasing a used unit. You're the best Sam!! THANK YOU!!

I called Sam to find out if he could fix my dryer. He came over and said he fixed it. It was not…read morefixed. And then he came again, and accidentally broke the glass on the LG dryer (the glass is still broken!). He said he ordered a new glass cover, which was 4 weeks ago. He no longer answers my calls. The dryer still doesn't work. I am very upset with his ghosting me.