the line was about 40 people deep so my husband checked in online and easily picked up the car. No issues. In and out. The issue for me was the car was not cleaned very well. We found the following items in the car: RNC pin [3rd row cup holder] rubber duckie in a plastic container (like from the $25 cents machines) [Under a seat] dental floss stick [Drivers side door] Drop off was super simple. Drive up. unload and be on your way. As much as we created a wild story about how the RNC got wild and our minivan was at the epicenter of it all... you should clean your vehicles better. read more

Avis Rent A Car - Proof of a wild convention left in our rental - Car Rental Near Me - Milwaukee, Wisconsin

Unfortunately, our experience renting a car through Budget at the airport was very disappointing. We waited in line for over an hour just to pick up our rental vehicle because the location was understaffed and reportedly down two employees. To make matters more confusing, the Budget rental kiosk was closed and customers were redirected to the Avis counter, so this review is really based on our interaction with the Avis staff handling Budget rentals. While I understand that staffing shortages can create a stressful work environment, customer service should not suffer as a result. The supervisor came across as rude and visibly stressed, and another employee seemed to take personal offense whenever customers expressed frustration about the long wait or the lack of organization. Rather than showing empathy, the staff appeared defensive and dismissive. The entire process felt disorganized and unnecessarily frustrating. Based on this experience and the poor customer service we received, I would not choose to rent from this company again and would not recommend it to others. read more

Absolutely a hot mess. No cars available and long lines. Do not rent from Avis at this location, the other rental car counters were empty and this one had literally 50 people in a slow line. Avoid at all costs. read more

Avis at MSP rented us a car with 55k miles and tires that were falling apart. After getting stranded in rural Wisconsin because the tire disintegrated, the company has refused to reimburse us for the tire replacement and other expenses, despite teling us before we spent the money that they would. The manager at our drop off in MKE assured us everything would be taken care of, and that he would get back to us within 48 hours. He never did, and I believe he was lying through his teeth the whole time (never saw his eyes since he was wearing sunglasses (!)). Utterly garbge company - take your business elsewhere. read more

Avis Rent A Car - Worn tire Avis rented us. They told us they would reimburse us for a replacement, but so far they've refused to do so. - Car Rental Near Me - Milwaukee, Wisconsin

See all

First and very last time using this company. They charged me an additional $180 for an "additional day" when I dropped the vehicle off 8 minutes past closing time. Not one single person of the three customer service agents I spoke with told me there would be an additional fee for dropping the vehicle off after hours. Considering I was calling them to make sure there wouldn't be any issues with additional charges, you think that would be something they would mention. I had the vehicle in total for less than 6 hours all within the same day, but yeah, getting charged for an additional day makes complete sense. read more

This place has the worst customer service. Our retal wr had request for reservation wasn't available lol. The person at the front desk was rude. read more

Reserved a car over four months in advance and they didn't have it when we checked in so they gave us a car we did not want (honestly why make a reservation for a certain car if you can't get it). Car gas tank was NOT full and of course they will expect us to fill it upon return (this really pisses me off). Let's not forget the cracked dirty windshield. Won't be going back to this place for sure. read more

Cleaning charge??? Really? I rented the car for 3 weeks and was charged $125 for cleaning excessive dirt and trash? Really? The only dirt in the car was normal getting-in-and-out-of-the-car brought in on my shoes on the floor on the drivers and passenger's side for 3 weeks. (I also forgot about a plastic cup that rolled under the seat which constituted as "excessive trash".) I called them and they said that they would not reconsider the charge. If you rent from Avis, be sure to vacuum the car before you return it. Sad. read more

Car was as advertised and after hours return was easy. Staff was courteous. Only negative was the long line at the counter to get the car.

Happy to have Avis right outside the airport. No wait for a shuttle, and an uncomfortable trip to the location. I decided to switch to preferred due to my travel schedule. Happy I did. Walked up to the counter mentioned my name and showed ID, received the keys and on my way. Great experience! read more

Did not have the car I prepaid for. Did not have an equivalent. Did not reduce my cost because it was prepaid. never renting from Avis again. read more

Check in is always a little rough at night, but the night employee is very nice and just takes one's customer at a time with no complaining. Returning the car if you get to interact with Tiffany she will definitely put a smile on your face. She's so good at what she does. Always makes sure to ask if we have all chargers, glasses, etc. read more

Reservations mean nothing here. I've had a reservation for days which was confirmed for 7am. I did not receive a car until 1030 because the reservation was confirmed by Avis without the car actually being available. The front desk lady was very helpful, but you cannot confirm cars you don't have. Apparently that's a flaw in the franchise and would not occur if it was a corporate location. Additionally the line was easily 35 people long with 2 employees checking in guests. Only rental car company on the row with that issue. Avoid this place. read more

This should have been no stars. I've been in line for an hour. There is only one person working. And now they are servicing members ahead of those that have been waiting in line. Talk about MISERABLE CUSTOMER SERVICE!!!! read more

I made a reservation online to rent a car for a day traveling from Milwaukee to Chicago. I was issued a temporary paper license in IL because I lost my license. Upon arrival I gave the gentleman helping me my license and he took it over to the manager Yvette and he asked her "Are you good with that." she looked at me and told me that she needed a physical one. When I explained that I lost it and was issued my temporart she said that she would need another photo ID. But I just updated my ID as well and it is currently also a temporary. She then said she'd need a passport or police report which I have neither with me. I asked why she couldn't accept my VALID license and she just kept saying she couldn't take a photo of it in the machine. She didn't even try. She snubbed me from the beginning and had very poor customer service. I even called the corporate number and they said it's no reason she shouldn't have accepted my temporary license. It's a holiday weekend (Memorial Day) and rental cars are scarce. I'm just trying to get home after driving around Wisconsin the last few days and Yvette has made it impossible. I wish there was more that could be done. I don't understand how I can fly with my temporary but not rent a car at this location. She even said she'd accept my flight info but I was never flying. I don't understand people who go above and beyond to ruin someone's day. What a shame. read more

Why would you only staff 2 people at the counter on a Saturday? WHY??? I picked up a rental car recently and was greeted by just such a staffing fiasco and a really long line. Super. The man working was extremely helpful to everyone and very friendly. But damn, Avis! Get your house in order. Once I got to the counter, everything was smooth sailing. Great car, great service, just a cluster at the counter. read more

This place was really bad. Went there on 9/19/2019. They were the only rental car booth that had a line. Not just a line, but a line that went across the entire floor space for all of the other booths. The line never got smaller, it only kept increasing. It took me 45 minute to see the rep at the counter. They are super inefficient and have a sorry attitude. Not at all like going to the Avis at OHare who is always busy, but they process people quickly. Once I got my paperwork, it was fast because there is no shuttle to take you to the car. Return was easy, like it should be with Avis. If you want a rental car at the Milwaukee airport, avoid Avis. read more

We Waited for over an hour for a vehicle while the staff continued to tell us it would be "5-10" minutes multiple times. Our car was not ready despite setting things up ahead of time, well in advance. This was a horrible way to start the trip and we will not be using this service again. read more

Avis has the worst customer service in the planet. The agents give you answers that are untrue, and refer you to the 800 # for assistance. The 800 number claims you were given incorrect information and then refuses to provide assistance. read more

The lines are long (15-20 deep) and only 1 and occasionally 2 associates at the counter. Have been here 40 min and still waiting!

This location could pass as a purgatory training ground in the winter time. The avis preferred booth is out in the garage and there is limited heat with a long line. Typically I would just use the app to get to my car, where the keys are already inside waiting for me (and immediately crank up the heat) but they don't just leave the keys in the car here. I had to wait in a long line and pick my keys up at the front. I tried their car swap option and was declined a swap. When I asked about it they told me they had no other available models to make a swap and I was stuck with what I had. Interestingly enough I got to this location around 6 and their lot was completely full of cars, I returned my car the next day and the lot still had plenty of cars... Poor service and poor operations is why I have rated this place 1 star and is likely why I will be choosing a different rental company next time. BTW Avis owns Budget, Payless and Zipcar so choose National, Enterprise, or Hertz if you want to try your luck with a different car company. read more

AVOID THIS PLACE LIKE THE PLAGUE... Damaged vehicle.muddy.dirty car.Milwaukee.11/21/2019 Bad experience with rental car, Avis, absolutely horrible. Received a filthy dirty, damaged vehicle. Body damage to the SUV. Long scratch on the side. Dent, body intrusion. Luckily, I picked it up before I took it off the lot. Smelled like marijuana in the car. I started sneezing. Waited over an hour to try to get the rental situation straightened out. They would not give me another equivalent car on the lot (Because the car is not checked in yet. It will take more over a hour to get to that car.) Absolutely no customer service concept. The gal throwing keys around. My option was to drive a different SUV that has 40,000 miles on it. No thank you...not in this Wisconsin cold. I don't want to risk getting stranded. I told the checkout person about the car smell like marijuana and how filthy it is. His only reply, 'it doesn't surprise me.' Really? I had to stop to buy car cleaning wipes to wipe down the sticky steering wheel, nasty/sticky start ignition button, center console, etc (2 miles from the airport). Then, while I was documenting the car body damage in daylight (as it was pitch black when I picked up the car), I found a nail in one of the tires... I also found that there is no ice scraper in the SUV. It got down to 25 degrees. Windchill in the teens...multiple days. The terrible experience continued when I returned the vehicle. Avis charged me extra for gas (EVEN THOUGH I FILLED UP GAS...BROUGHT BACK WITH FULL TANK). I have pictures to document receipt and Gad tank gauge. They made me make an extra stop just to get the gas refunded (not my fault) while I dragged 2 heavy suitcases there... This is UNBELIEVABLE... read more

See all

Why an hour long line? Before you say Avis Wizard, my company does not participate. This is rude to its customers. And (Let's call her Fred) got snippy when I got to the front of the line and asked why an hour is acceptable to Avis. Fred is correct that she had nothing to do with the line. She said she was the only agent scheduled and that the other lady working the counter was admin. I am noticing a pattern with Avis: LAX, Tampa, Orlando, now Milwaukee. Short staffed and long lines. I expected to get a beater car with something wrong with it. But no. It was a full size like the company ordered and it wasn't a POS. Avis owes its employees and customers a better experience. read more

Avis Rent A Car - HOUR Long line to get a reserved car. - Car Rental Near Me - Milwaukee, Wisconsin

This place is a joke. The worst avis experience yet, and I travel 30 times per year. Had to wait in two lines, not avis preferred line either, made us use 1 line read more

Avis Rent A Car - Welcome to AVIS preferred lol - Car Rental Near Me - Milwaukee, Wisconsin

Real mixed bag with this location of Avis/Budget. Counter people are very friendly and customer service oriented. Avis Preferred is Avis Unpreferred and Budget Fastbreak is Budget No breaks. I have dealt with same person at the kiosk in garage three times and each time she finds some reason to invalidate my reservation and send me back to the front counter. The counter people are wonderful. No wonder there is a line of ten people at her kiosk. She also seems to be a snake by badmouthing her coworkers as incompetent, when she has no customer service skills. read more

Avis Rent-A-Car was super nice and was a very time time and I really enjoyed it the car I rented was brand new with only just over 5,000 miles on it and it handed very good. Thank you again AVIS for all the help and being there when I needed a car the most y'all are awesome and when I come back out in September I will be renting with y'all again!!! If I could give 10 15 20 or even 100 stars I would. Again thank you for everything!!!! read more

Typical "bait & switch" tactics being used here! Booked online for a full size car at a low price...upon arrival "we don't have any full size cars available...we can upgrade you to a luxury vehicle for a good rate". After I declined she put me in a go-cart---Hyundai Elantra. Ultimately, I was able to get a Chevy Tahoe after working with a nice lady named Veronica outside. However, I will never go back and would NOT recommend using this company to ANYONE. read more

Left my wallet in the center console of the car. Submitted the lost item report. Have tried calling for 3 straight days and I get no response. But I get emails stating they haven't found my item - when I no for a fact it's in the car. Phone rings for 30+ minutes before just hanging up, nothing but voicemail options. Will not return to this company. read more

Avis Milwaukee Airport very ill prepared for large group of customers. Flew in from DC via Southwest Airlines, arrived at about 2:00 pm, grabbed my bag from baggage claim and made why way over the AVIS counter. 20 + people waiting in line for an AVIS rental and they only had ONE employee processing customers...unbelievable...ONE employee. No wonder the AVIS at this airport on has a 1 1/2 star rating. read more

Unbelievable. Truly makes me want to change rental agencys! Avis, why have us put in reservations if you are not going to have the car's ready? Avis Preferred in MKE is a joke! 7 members waiting for cars... of which were all reservations.... nothing! Clean up your act Milwaukee... otherwise I am changing companys. Not first time. read more

No stars! $1000 on a day rental?? They wanted to physically fight me I thought Was low class they all are. Complaint until general Manager loses his job read more

Yes, I am a fan of this Avis location. The cars are on-site, so you don't have to waste time getting on a shuttle or anything. And if you're preferred, just walk right outside to the small Preferred booth. The ladies there will help you. (My company also does a web-bill, so it kicks out my Avis wizard #. But the ladies always hook me up with a nice car.) And as far as returning, again - - super easy. Just drop your car... and then walk immediately to the terminal. read more

Avis ripped me off! My flight through Dallas was delayed, so I called Avis at the Milwaukee airport to let them know I would be significantly late. The counter agent assured me they would remain open until I arrived. My 89 year-old mother and I found an unmanned counter when we arrived, and had to Uber to our destination. When I went to pick up my car the next day I asked for a refund or a day's extension on my rental. They declined, saying it's up to Priceline to refund me. Of course, my complaint to Priceline was fruitless too, but that's a tale for another Yelp review. Until I receive satisfaction, I will continue to post negative reviews wherever I can to discourage people from using Avis Rent A Car. read more

WATCH OUT for bait switch tactics and slipping you an upgrade because once you drive off, you have a "legally binding contract" My colleague and I were in town for work, we had a corporate rental for an intermediate size car. Intermediate to us meant Toyota Corolla, Dodge Dart or Ford Focus. Upon arrival we were informed they were out of the car class and we said, we would be okay with whatever they could give us as long as we retained our reservation rate. we were offered a Buick Lesabre with no mention of rate change. We were charged an additional $9 a day upon return and told we signed for it and nothing more will be done. I complained to corporate as well and their response was "no refund or adjustments are due at this time." I also mentioned the dishonest rude nature of the transaction, we were assured by customer service, "We'll take care of it. Trust us." My colleagues and I travel for work regularly and we've had this same bait and switch tactics with Avis at St Louis Airport, Denver as well as Columbus. Rent from Enterprise. Their corporate structures encourages integrity and happy customers because their branches are graded on a third party satisfaction survey. You're less likely to be treated like crap. read more

This place is absolutely terrible. They closed early and stranded my family and kids at midnight at the airport. People from the other 2 flights that came in with mine said the same. My flight was not delayed and I was there before my reservation time. This happened on St Patties day a few weeks back. I hope Karma makes up for this... Never again will I rent from such a garbage company. read more

The lady at the counter failed to refund me after telling me she did. Had to call Avis after the amount posted to my account. Went back and the other lady and her started going off on me how I'm in the wrong. No worries though, I'm getting my money back. Don't give me a raggedy car and throw an attitude with me and try to downgrade me for a smaller vehicle for the same price. read more

This Avis is an embarrassment to the brand.We rejected first car, which was covered in mud and smelled of smoke. Next car endangered our lives by dropping an axle 4 miles out. When my husband returned the 3rd car, we queued up for an hour for a receipt. No, there was no credit on our account for the incredible inconvenience and fright. Awful, just awful!! read more

I paid for an upgrade to an "Elite SUV", which was shown as none other than a Ford Explorer with AWD. What did I receive? A FWD Ford Flex that left me stranded during moderate snow in WI. After politely contacting Avis about the issue, they brushed me off (several times) dismissing my concern altogether. So if you enjoy deceit, and paying for upgrades that do not supply the advertised value, by all means, go with Avis. Otherwise, there are companies with far greater value and support. Agreement #U685230836 read more

First, Avis needs to be clear that Avis Preferred customers can skip the check-in lane and go straight to the garage booth. I've waited over an hour to get the car while there were 2 staff working (2 went to the back room and never came out), only to be told that we go to the Preferred booth. A lot of us found this out after waiting over an hour. Nowhere in my pre-booked reservation says I go straight to the Preferred booth. Once arrived at the Preferred booth, there is another line you'd have to wait. While typing this review, I am still waiting in line - been waiting for an additional 20 minutes with 7 additional customers behind me. Hearing all sorts of complaints. Not sure if it's this particular location at MKE, but Avis needs to do a much better job with handling customer rental logistics in order to be able to compete with Hertz and Enterprise. read more

My company rented me a Ford F-150 over the phone. When I got to counter 15 minutes later to pick up the vehicle it was no longer available. Instead I was told I would have to take a Nissan Frontier. Per the guy behind the counter, it's in the same class as the F150. On what planet? I complained and told him that there is no comparison. The frontier is a mid size truck and f150 is a full size truck. After complaining a second time, the guy tells me to hold on a second. He went into the back office, through the reflection in the glass I could see him talking with his boss. After a 20 second chat, the F150 had magically become available again! What a scam! This business is not trust worthy! It's quite evident that they were lying. DONT RENT HERE! read more