Done with this location…read more My company has Enterprise in their rental pool as the option, so I've rented from them when needing to travel out of state for work to avoid putting miles on my personal vehicle. This is the closest location to me, so I've rented from them numerous times. It's never a great experience, and often a downright terrible one. Plus, their vehicles are just tired overall. I'm done with Enterprise, and especially this location. My major issues I've had: Rented cars on two occasions that absolutely reeked of weed and cigarettes. They dump about 20 ounces of air freshener on the upholstery and expect it to cover up the smell. The first time this happened, it was the last car on the lot, so I had no options. The second time, I demanded a new vehicle. Read the room. I'm traveling for work. What makes you think I'm cool arriving at a meeting smelling like Snoop Dog circa 1998? I had a long-term rental with them once due to a car recall on my personal vehicle. They did a bait and switch and I ended up the most mid Chevy Impala ever, despite being told I'd be getting a comparable model to my personal vehicle. I called a month into this rental and they wouldn't swap out the vehicle. And finally, my wife just rented a vehicle from them to take to Minneapolis through her work. I told her "make sure you take pictures of any damage before you leave the lot." She did, but when she just returned it, they found a scratch on the UNDERCARRIAGE of the car under the passenger side door. My wife didn't have a photo of it, because she couldn't see the damage. They are charging my wife's company insurance for damage from a previous renter. Ridiculous. I'm done with this place. I'd recommend staying clear if you can avoid them as an option. Terrible.

Guys, why are rental companies so awful?…read more My insurer uses Enterprise unfortunately and so I got stuck with these folks again. They were supposed to drop off a car at the body shop and they did - late, of course. They guy dropping off was super nice but said "oh I forgot to check the gas - there's less than 1/4 tank. Do you want me to go get some?" LOL, what???? I didn't have all day so I said I'd take care of it. Only to realize (too late) that the interior reeks of cigarette & marijuana smoke that was unsuccessfully covered up with air freshener. Sigh. I called to have it swapped and of course, it's a giant hassle - they wanted me to drive it out to them. Nah bro, I'm not BUYING gas to drive 1/2 hour to return your stank ass car. No one here has any business driving a car, much less renting them to the public. Avoid.

Rude, unprofessional, Ghetto environment and they don't do what they say. They made me feel unsafe…read moreduring the entire encounter.

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