Rented with Enterprise the other day and it was a decent experience. Booked via my 3rd party…read morecorporate travel agency and I had to stand in line in order to get a car. Apparently I haven't "rented with them" before, despite renting with their sister Alamo?!? and Enterprise many moons ago. The lady behind the counter was nice enough, typical MidWest hospitality although it was 21 questions ranging from address, car size, insurance, roadside assistance, Sirius XM and petrol refueling options.... Once at the lot, the talented Gen Z showed me my options. Booked a "Standard" and seems like I got myself a "Intermediate" Hyundai Elantra Limited. Vehicle had 3/4 tank of petrol at pick up. Informed the staff at checkout and the staff claimed to just bring it back empty. Interestingly enough, my contract stated that the car had 10.6 gallons of petrol at checkout, on a 12.6 gallon tank. In the spirit of minimizing any conflict, brought the car back full. The returns agent was helpful enough. Surprisingly the question asked was if I was happy with the service...

The staff at this enterprise location are great, very personable and accommodating. Appreciate that…read morethe fees for early pickup and late drop off were waived since both occurred within an hour of the reservation times. Car exterior was dirty but otherwise no issues!

They don't like it when you reserve through Hotwire, but their rates are higher when you rent from…read morethem. Part of the Enterprise conglomerate, the airport office is in terminal and open earlier and later than any area branch offices. The lone desk worker was great. My car had windows dirty on the inside, I would rather have the outside of the be dirty than the inside.

I would like to give this branch of Alamo a higher score, but I am basing this review on a recent…read moreexperience, which had a number of stressful parts to it. I think that airport business can be stressful in and of itself, but I also think that the staff at airport car rental counters should be trained to be aware of this, and to go out of their way to be patient and understanding when dealing with a rental customer. I also think that they should provide clear information about the car one is about to drive away in, and should print out the rental agreement in total before asking the customer to sign. Such was not the case for us, and we only got to see the hard copy of the rental agreement when we got home to our printer, which turned out to be very important, and which included our purchase of a loss/damage waiver. The car we received was not the one we signed up for, similar but not as easy to get in and out of as the one we expected. Additionally, it was parked in a dark, remote garage, making it difficult to inspect before driving off. Still, we walked around the car and did not spot anything major. The car drove okay, we experienced nothing unusual, filled it with fuel and returned it. The young man who received us pointed out a "dent" in the left rear quarter panel, but we knew had not happened while we had the car, as it had no scratches or paint transfer, and we pointed that out. We also told the young man that we had a loss/damage waiver and he changed his tune, called somebody and we overheard the respondent say "rear quarter panel was already reported ". Nonetheless, it was concerning, and later we received a letter about potential liability, despite the fact that when we finally printed out our rental agreement, it was noted that there was the prior dent damage on the car BEFORE we drove it. Calls to the folks who process damage claims informed us that the case had been closed. All of this was enough to have us thinking long and hard about future rentals. For sure, we will always purchase the loss/damage waiver.

the line was about 40 people deep so my husband checked in online and easily picked up the car. No…read moreissues. In and out. The issue for me was the car was not cleaned very well. We found the following items in the car: RNC pin [3rd row cup holder] rubber duckie in a plastic container (like from the $25 cents machines) [Under a seat] dental floss stick [Drivers side door] Drop off was super simple. Drive up. unload and be on your way. As much as we created a wild story about how the RNC got wild and our minivan was at the epicenter of it all... you should clean your vehicles better.

Unfortunately, our experience renting a car through Budget at the airport was very disappointing…read more We waited in line for over an hour just to pick up our rental vehicle because the location was understaffed and reportedly down two employees. To make matters more confusing, the Budget rental kiosk was closed and customers were redirected to the Avis counter, so this review is really based on our interaction with the Avis staff handling Budget rentals. While I understand that staffing shortages can create a stressful work environment, customer service should not suffer as a result. The supervisor came across as rude and visibly stressed, and another employee seemed to take personal offense whenever customers expressed frustration about the long wait or the lack of organization. Rather than showing empathy, the staff appeared defensive and dismissive. The entire process felt disorganized and unnecessarily frustrating. Based on this experience and the poor customer service we received, I would not choose to rent from this company again and would not recommend it to others.

We had an accident when a driver ran a stop sign and totaled our car. Enterprise, Justin and Collin…read morewere awesome from start to finish. We had a problem with the other insurance covering the rental and they were patient while we sorted it out. We couldn't be more happy! They met us at the collision shop and we were able to drive right away. It was super easy!

They charge my credit card after my insurance covered my rental they said I get it refunded never…read moredid be carful renting from enterprise you will get ripped off

The $15 a gallon penalty for failing to fill before returning is obnoxious…read more I like the car: Hyundai Santa Fe The employees are great. The self-checkout is annoying because there's pages and pages of upsells.

Outstanding! Used their app to book car, uploaded DL to make picking up the car seamless! I was…read moreasked if I wanted toll pass and I said I'm driving locally so they said I wouldn't need it. Honey and respectful. No pressure. Friendly counter took 2 minutes and walked to get key and car. Reasonable prices compared to other companies so I was extremely pleased. Recommend and will only use The Sixt

This place has the best deals near the airport…read more Better than Thrifty. Better than Hertz. Better than Budget. Better than Dollar. WAY better than Enterprise. Be mindful that it's not located at the airport, but it's close enough. Now, the actual location is...shall we say, "secretive". Not like Knights of the Templars secretive, but you're not gonna find it without some effort. Oh, and the woman with the Eastern European accent is super nice. At least that's her front. Hmmm.

For some reason, Advantage can often be the cheapest car rental in town, and the cars are fine,…read morecomparable to the bigger name companies that sometimes have double the rates. But the customer service is weak, and they have some odd restrictive policies. This is the only place that charges extra for a spouse to drive (enough to raise the rate above Enterprise, usually the next lowest), and when you rent they are merciless in trying to bully you into the extra insurance coverage you most certainly don't need if you use a major credit card (which they require) and already have your own car insurance. Because of their low prices, I've rented a few times, the counter help has never been very friendly, and they can only really handle one customer at a time.

I got lucky at National Car Rental... Not 80's Rom-Com Lucky, but lucky enough to score a nice…read moreVolvo sedan in the Emerald Aisle for my short trip south to Mt. Pleasant. The car drove nicely and had a full-tank range of 480 miles. On the return, the staff was so amazing and asked questions about the car and were talkative and friendly. I wasn't in a hurry and was glad people are talking to people again. Ari checked me in and verified my fuel tank and sent me on my way to the terminal. Thanks for the warm welcome back to the airport!

Renting from National Car is so much fun, because if you're Emerald Club - you get to choose the…read morecar that you want to drive. Sometimes, I even enjoy that feeling of pulling into the Aisle, and running to the coolest car you can pick, with the conquered feeling of joy that you beat a fellow traveler who was eyeing that exact car. However, this place yield far from any emotion other than sadness. This place does have an Emerald Aisle, however, is about a boring a selection of cars as you can get. The only selection you have to choose from is a color assortment of Impalas, Malibus, and Cruze's; all of which do not have heated seats, sun roofs, and some cars don't even have a back up camera. If you want an all wheel drive, you have to pay extra, if you want even a Hyundai, you pay extra. I'd totally enjoy this place more if they allow more diverse rental cars for Emerald Club members, similar to the selection you can get if you rent from Ohare.

Booking on Expedia, excellent. Paid ahead. Roll up to the counter and greeted with salty energy…read more Our flight plans changed (our doing) by a few hours. No big deal. Details say they hold the reservation up to eight hours. Get to Milwaukee from PHX no issue. Lady at the counter straight grump. "Was your flight late or something." No mam. We had different plans. She acts like we made her wait for Christmas dinner. And is snarky as you can be about EVERYTHING. Why? First time in WI. First customer service experience in WI. And they had plenty of inventory and no line. Not a good experience upon arrival. I doubt this will matter to Dollar but future customers, we have choices! Kindness isn't hard. Believe me, I held back and smiled. No thanks, MC-the wife BTW whom you treated like a bother.

absolutely the worst. Atlanta was a 4 hour wait for cars…read more Milwaukee was an hour wait. i'm finished with Dollar. they are terrible

This past weekend ( 5/1 - 5/4) I rented Budget for the third time. I will NEVER do it again…read more While the cars are nice and the employees good, the wait times to get to an agent have been at least 60 minutes to 75 minutes long. There are plenty of computers and NEVER enough staff. I see others have had the same issue. Why ask what time our flight gets in if you don't staff accordingly? I understand your rates are generally lower than many other companies, however that's your issue when you don't have enough support staff. I am 75 years old and cannot stand (in line) that long. Thank goodness my son has been with me and he stood in line until our turn in line came. Others will continue to rent from Budget, i will never do that again. Natalie Swanson

I would strongly caution anyone considering renting from Budget based on my experience…read more We rented a vehicle from Budget at Milwaukee Mitchell International Airport. At pickup, we were specifically told to inspect the vehicle and take photos of any existing damage. We did exactly that. As we were leaving the airport, we noticed damage to the windshield and immediately photographed it. We still have the original photo with its date/time information documenting that the damage was present at the very beginning of our rental. After returning the vehicle, Budget sent us a letter attempting to charge us $369 for that exact windshield damage. I disputed the charge and provided the photographic evidence showing the damage was pre-existing. Instead of actually addressing the evidence, Budget sent what appears to be a canned response about "roadside services," claiming we were responsible because we hadn't purchased Extended Roadside Assistance or Loss Damage Waiver. That completely misses the point. Insurance or a damage waiver has nothing to do with whether a renter should be charged for damage that was already on the vehicle when it was handed to them. Even more concerning, their original billing letter said the charge was $369. Their response to my dispute suddenly said the charge associated with the glass was $624. No explanation for the difference. So, to recap: Budget told us to photograph existing damage. We followed their instructions. We have a timestamped photo documenting the damage at the beginning of the rental. Budget then attempted to charge us for that damage anyway. When we disputed it with evidence, they didn't address the evidence and instead sent an irrelevant response referencing a completely different dollar amount. I have asked Budget to produce its pre-rental inspection records or other evidence showing that this windshield was undamaged when the vehicle was released to us. I have also asked them to review the timestamped photograph we provided rather than simply sending another form response. This has completely changed the way I view Budget. If customers can follow Budget's own instructions to document pre-existing damage and then still have to fight hundreds of dollars in charges for that same damage afterward, that's a serious problem. Thankfully, I took the photo. My advice to anyone renting here: photograph and video every inch of the vehicle before you leave the lot, keep the original files, and save every piece of documentation. Based on my experience, you may need it. I will update this review if Budget actually reviews the evidence and resolves the charge appropriately.