I booked a trip that originated at ORD with drop off at MKE. During my rental, I accidentally…read moredropped my wedding band into a crevice of the center console, landing somewhere underneath the cupholders/parking brake. Knowing that I was going to file a claim with my insurance company for the loss, I informed a manager at drop off what happened just in case my insurance company asked if I had informed them. This manager was so nice. He said I should enter a lost and found ticket with enterprise so that I could give my insurance company proof that I informed them. The branch also called me later saying that they were pulling out the center console and seats to see if they could find it for me! Unfortunately, the car design probably made the ring fall further down, but the effort of this team went above and beyond my expectations. I encourage you to support this business if you need a rental car at MKE airport.

DO NOT RENT A CAR HERE This was not only the worst car…read morerental experience I've ever had. It's the worst company I've ever dealt with! FYI, Enterprise and Alamo are the same company. This Milwaukee Airport location gave me a car that was 300+ miles overdue for service. There was a mechanical problem and the only solution was for me to call a tow truck and get an Uber to where I needed to go. To add insult to injury, after dealing with this, they wanted me to drive the car back to the airport to have the oil changed! The service rep then told me to compensate me, he would extend the Rental for 3 days, to make up for the 3 days I could not use it. What he did NOT DISCLOSE, was that there was an additional $225.00 charge! Since they had my credit card, they just added it to my bill, despite my disagreement! Stay away from this Alamo/Enterprise location!

Avis at MSP rented us a car with 55k miles and tires that were falling apart. After getting…read morestranded in rural Wisconsin because the tire disintegrated, the company has refused to reimburse us for the tire replacement and other expenses, despite teling us before we spent the money that they would. The manager at our drop off in MKE assured us everything would be taken care of, and that he would get back to us within 48 hours. He never did, and I believe he was lying through his teeth the whole time (never saw his eyes since he was wearing sunglasses (!)). Utterly garbge company - take your business elsewhere.

the line was about 40 people deep so my husband checked in online and easily picked up the car. No…read moreissues. In and out. The issue for me was the car was not cleaned very well. We found the following items in the car: RNC pin [3rd row cup holder] rubber duckie in a plastic container (like from the $25 cents machines) [Under a seat] dental floss stick [Drivers side door] Drop off was super simple. Drive up. unload and be on your way. As much as we created a wild story about how the RNC got wild and our minivan was at the epicenter of it all... you should clean your vehicles better.

This past weekend ( 5/1 - 5/4) I rented Budget for the third time. I will NEVER do it again…read more While the cars are nice and the employees good, the wait times to get to an agent have been at least 60 minutes to 75 minutes long. There are plenty of computers and NEVER enough staff. I see others have had the same issue. Why ask what time our flight gets in if you don't staff accordingly? I understand your rates are generally lower than many other companies, however that's your issue when you don't have enough support staff. I am 75 years old and cannot stand (in line) that long. Thank goodness my son has been with me and he stood in line until our turn in line came. Others will continue to rent from Budget, i will never do that again. Natalie Swanson

One would think picking up a car you have a reservation for would be the easiest part of your trip…read more I'm in Milwaukee and have been standing in line for 45 minutes and still have about 15 people ahead of me. I feel sorry for the lone Budget agent who is tasked with checking in this line of eager-to-get-out-of-the airport people. The average time to process the transaction is 6-9 minutes. Budget, you've got some work to do!

I won't ever rent a car with Hertz/Dollar again. Business is tough nowadays, and you think they…read morewould want business, but with the bad experience I had, and terrible customer service, and how it cost me an extra $200 or more, I'll take my business elsewhere. I had a reservation, but that didn't help. They wouldn't allow me to rent a car because of a drivers license issue, even though it was well within their policies which were right in front of me on paper, and I even offered to log into the government DMV website to verify my drivers license. But the manager/supervisor was inconvenienced that he was called to the front desk late at night, so he simply refused to follow policy. Had to get a hotel for the night and rent a car the following day through Turo. I tried reaching out to Hertz, regional manager and customer service, and sent an email two months ago with no response.

Down town Hertz rental car you Book and pay for a renter car and when you get Thor they don't have…read moreany car they have been doing this to people for years only down town Milwaukee

They don't like it when you reserve through Hotwire, but their rates are higher when you rent from…read morethem. Part of the Enterprise conglomerate, the airport office is in terminal and open earlier and later than any area branch offices. The lone desk worker was great. My car had windows dirty on the inside, I would rather have the outside of the be dirty than the inside.

Excellent service. Very helpful. Nice and pleasant. Will use again. Vehicle clean and sturdy…read more Thank you.

absolutely the worst. Atlanta was a 4 hour wait for cars…read more Milwaukee was an hour wait. i'm finished with Dollar. they are terrible

Cindy at General Mitchell was very helpful and quick with handling my car rental. Easiest car…read morerental experience I have ever had.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

HORRIBLE experience trying to contact customer service to make a simple change to my pick up time…read more I had a flight that was delayed by a full day. Tried to change the reservation online and kept getting an error message. I "contacted support" through some old-fashioned form that looked like it was from the 1980's on Bill Gate's first computer...no reply. I tried to call multiple times and couldn't speak to a person- the automated system just keeps listing a bunch of options and then gives you another recorded message in an endless loop of recordings. I'd hate to know what the (non)response would be if I had an emergency while renting with them. What I ended up doing was calling my credit card company and disputing the charge- which was EASY and now I love Chase bank for life. Cancelling this reservation and never again booking with Thrifty. (FYI- Dollar is also owned by Hertz so you might want to avoid Dollar, too.) Enterprise is worth the extra cash and I will never deviate from Enterprise again.

We rented a vehicle from this company. They are very friendly and helpful. Within less than 10…read moreminutes we're heading to chicago and got our vehicle with no haggle no hassle very smooth transaction. Antonia Yamat the branch manager exceeded our expectations as a customer. She is very pleasant, knowlegable, friendly & nice to. 5 Stars to you Antonia Yamat. Keep up the wonderful great job. Your company is so lucky to have as their Branch Manager. God Bless & Wish you all the best and success in your company.

I don't typically write bad reviews; if I have a problem, I try to solve it with the company…read more However, when we rent a van and apparently get a tiny chip on the windshield (we were not aware of when it happened), I will not sit quietly when we're told that it's going to cost US $700 to fix that! Seven hundred dollars is an absolutely absurd price, and there has to be a better way of dealing with that. Companies like Safelite exist for these exact moments--tiny chips can be fixed up and not be an issue any longer. There is not a NEED to go through the dealership and get an entire new, special windshield put in and charge a family $700. Especially for something that isn't caused by neglect or recklesness. There is no way to prevent an accident like a rock, and no need to charge SEVEN HUNDRED DOLLARS to fix that. Absurd.

Easy going! A great way to change time zones. We purchased…read moretickets online... and were happy to get a military discount! Arrive AT LEAST 45 minutes before departure. Once you arrive, you'll get instructions on boarding passes (they print), IDs are checked and a security check of your vehicle takes place. When it's time, you drive your vehicle onto the ferry and go upstairs to the cabin area. Once the ferry leaves, you'll be able to order food or (like I did) take a nap. Dress appropriately or at least bring a blanket. The ferry was clean and peaceful.

The ship is kept very clean and everyone working it is super nice. We took a car on board and…read morestayed one night in Muskegon. Our sail was very smooth but other months can get very rough which means they sometimes have to cancel because of the wind. Food prices aren't cheap. You're looking at 10 bucks for a sausage English muffin and they don't take cash. Overall the experience is pricey at 500 for two people plus a car. Otherwise five stars for everything else. Make sure to get there at least 45 minutes ahead of time if you have a car. They cram in the cars pretty tight and do a cursory bomb sweep but aren't checking if you brought some "gifts" from Michigan to share with others.