Rented with Enterprise the other day and it was a decent experience. Booked via my 3rd party…read morecorporate travel agency and I had to stand in line in order to get a car. Apparently I haven't "rented with them" before, despite renting with their sister Alamo?!? and Enterprise many moons ago. The lady behind the counter was nice enough, typical MidWest hospitality although it was 21 questions ranging from address, car size, insurance, roadside assistance, Sirius XM and petrol refueling options.... Once at the lot, the talented Gen Z showed me my options. Booked a "Standard" and seems like I got myself a "Intermediate" Hyundai Elantra Limited. Vehicle had 3/4 tank of petrol at pick up. Informed the staff at checkout and the staff claimed to just bring it back empty. Interestingly enough, my contract stated that the car had 10.6 gallons of petrol at checkout, on a 12.6 gallon tank. In the spirit of minimizing any conflict, brought the car back full. The returns agent was helpful enough. Surprisingly the question asked was if I was happy with the service...

The staff at this enterprise location are great, very personable and accommodating. Appreciate that…read morethe fees for early pickup and late drop off were waived since both occurred within an hour of the reservation times. Car exterior was dirty but otherwise no issues!

the line was about 40 people deep so my husband checked in online and easily picked up the car. No…read moreissues. In and out. The issue for me was the car was not cleaned very well. We found the following items in the car: RNC pin [3rd row cup holder] rubber duckie in a plastic container (like from the $25 cents machines) [Under a seat] dental floss stick [Drivers side door] Drop off was super simple. Drive up. unload and be on your way. As much as we created a wild story about how the RNC got wild and our minivan was at the epicenter of it all... you should clean your vehicles better.

Unfortunately, our experience renting a car through Budget at the airport was very disappointing…read more We waited in line for over an hour just to pick up our rental vehicle because the location was understaffed and reportedly down two employees. To make matters more confusing, the Budget rental kiosk was closed and customers were redirected to the Avis counter, so this review is really based on our interaction with the Avis staff handling Budget rentals. While I understand that staffing shortages can create a stressful work environment, customer service should not suffer as a result. The supervisor came across as rude and visibly stressed, and another employee seemed to take personal offense whenever customers expressed frustration about the long wait or the lack of organization. Rather than showing empathy, the staff appeared defensive and dismissive. The entire process felt disorganized and unnecessarily frustrating. Based on this experience and the poor customer service we received, I would not choose to rent from this company again and would not recommend it to others.

This past weekend ( 5/1 - 5/4) I rented Budget for the third time. I will NEVER do it again…read more While the cars are nice and the employees good, the wait times to get to an agent have been at least 60 minutes to 75 minutes long. There are plenty of computers and NEVER enough staff. I see others have had the same issue. Why ask what time our flight gets in if you don't staff accordingly? I understand your rates are generally lower than many other companies, however that's your issue when you don't have enough support staff. I am 75 years old and cannot stand (in line) that long. Thank goodness my son has been with me and he stood in line until our turn in line came. Others will continue to rent from Budget, i will never do that again. Natalie Swanson

I would strongly caution anyone considering renting from Budget based on my experience…read more We rented a vehicle from Budget at Milwaukee Mitchell International Airport. At pickup, we were specifically told to inspect the vehicle and take photos of any existing damage. We did exactly that. As we were leaving the airport, we noticed damage to the windshield and immediately photographed it. We still have the original photo with its date/time information documenting that the damage was present at the very beginning of our rental. After returning the vehicle, Budget sent us a letter attempting to charge us $369 for that exact windshield damage. I disputed the charge and provided the photographic evidence showing the damage was pre-existing. Instead of actually addressing the evidence, Budget sent what appears to be a canned response about "roadside services," claiming we were responsible because we hadn't purchased Extended Roadside Assistance or Loss Damage Waiver. That completely misses the point. Insurance or a damage waiver has nothing to do with whether a renter should be charged for damage that was already on the vehicle when it was handed to them. Even more concerning, their original billing letter said the charge was $369. Their response to my dispute suddenly said the charge associated with the glass was $624. No explanation for the difference. So, to recap: Budget told us to photograph existing damage. We followed their instructions. We have a timestamped photo documenting the damage at the beginning of the rental. Budget then attempted to charge us for that damage anyway. When we disputed it with evidence, they didn't address the evidence and instead sent an irrelevant response referencing a completely different dollar amount. I have asked Budget to produce its pre-rental inspection records or other evidence showing that this windshield was undamaged when the vehicle was released to us. I have also asked them to review the timestamped photograph we provided rather than simply sending another form response. This has completely changed the way I view Budget. If customers can follow Budget's own instructions to document pre-existing damage and then still have to fight hundreds of dollars in charges for that same damage afterward, that's a serious problem. Thankfully, I took the photo. My advice to anyone renting here: photograph and video every inch of the vehicle before you leave the lot, keep the original files, and save every piece of documentation. Based on my experience, you may need it. I will update this review if Budget actually reviews the evidence and resolves the charge appropriately.

Rented a truck through a govt. site with Hertz. Great with checking out the vehicle and getting all…read morethe paperwork. They had to upgrade my choice also due to they rented all the trucks I picked were rented out. So, my issue is returning the vehicle! They did not tell me that I CAN NOT RETURN THIS VEHICLE in the normal spot(because it is very big and tall). I had to drive around to try to find someone that actually knew what they were doing to help me( no luck). So I decided to park it where I got it from. When I did this an employee popped out of another car to help me?? I then took the key to the front desk and returned the vehicle. Now the person helping me at the desk was in a rush because she was going home and let me know about a half of dozen times. But, completed my return so I thought!? Now, 5days later receiving emails that the vehicle needs to be returned? HUH! Calling there number, yeah no one picks up. Emailing the person who emailed me, yeah right no response! So, called the customer help line! Now I have to send pictures of the receipt. Give them all the details of the return and so on. After this she states, They will email you the close out ticket? Wait the same ones who will not pick up the phone(but on the phone the whole time when you are checking out a car?) or email me(Haha the same ones who can be on personal phones when checking out cars or not emailing people back when need be?) Never rented from this company before(even through the Gov X. Site). I'm a pretty easy going guy. But, this really blows my mind!! Especially when you can't call the desk or even get help when returning the vehicle? And all you have is a corp line to call! gave 2 starts should be 1.5 can't knock the truck! And still waiting for them to close out my ticket so it can be released from my card!!!! After 5 days. Advice use another rental company. They been around for a while but need to work on the site customer service and counter appearance and etiquette. After reading some other post renting from this location a guess I just joined the S*%t show with you!!!

I won't ever rent a car with Hertz/Dollar again. Business is tough nowadays, and you think they…read morewould want business, but with the bad experience I had, and terrible customer service, and how it cost me an extra $200 or more, I'll take my business elsewhere. I had a reservation, but that didn't help. They wouldn't allow me to rent a car because of a drivers license issue, even though it was well within their policies which were right in front of me on paper, and I even offered to log into the government DMV website to verify my drivers license. But the manager/supervisor was inconvenienced that he was called to the front desk late at night, so he simply refused to follow policy. Had to get a hotel for the night and rent a car the following day through Turo. I tried reaching out to Hertz, regional manager and customer service, and sent an email two months ago with no response.

They don't like it when you reserve through Hotwire, but their rates are higher when you rent from…read morethem. Part of the Enterprise conglomerate, the airport office is in terminal and open earlier and later than any area branch offices. The lone desk worker was great. My car had windows dirty on the inside, I would rather have the outside of the be dirty than the inside.

I would like to give this branch of Alamo a higher score, but I am basing this review on a recent…read moreexperience, which had a number of stressful parts to it. I think that airport business can be stressful in and of itself, but I also think that the staff at airport car rental counters should be trained to be aware of this, and to go out of their way to be patient and understanding when dealing with a rental customer. I also think that they should provide clear information about the car one is about to drive away in, and should print out the rental agreement in total before asking the customer to sign. Such was not the case for us, and we only got to see the hard copy of the rental agreement when we got home to our printer, which turned out to be very important, and which included our purchase of a loss/damage waiver. The car we received was not the one we signed up for, similar but not as easy to get in and out of as the one we expected. Additionally, it was parked in a dark, remote garage, making it difficult to inspect before driving off. Still, we walked around the car and did not spot anything major. The car drove okay, we experienced nothing unusual, filled it with fuel and returned it. The young man who received us pointed out a "dent" in the left rear quarter panel, but we knew had not happened while we had the car, as it had no scratches or paint transfer, and we pointed that out. We also told the young man that we had a loss/damage waiver and he changed his tune, called somebody and we overheard the respondent say "rear quarter panel was already reported ". Nonetheless, it was concerning, and later we received a letter about potential liability, despite the fact that when we finally printed out our rental agreement, it was noted that there was the prior dent damage on the car BEFORE we drove it. Calls to the folks who process damage claims informed us that the case had been closed. All of this was enough to have us thinking long and hard about future rentals. For sure, we will always purchase the loss/damage waiver.

Booking on Expedia, excellent. Paid ahead. Roll up to the counter and greeted with salty energy…read more Our flight plans changed (our doing) by a few hours. No big deal. Details say they hold the reservation up to eight hours. Get to Milwaukee from PHX no issue. Lady at the counter straight grump. "Was your flight late or something." No mam. We had different plans. She acts like we made her wait for Christmas dinner. And is snarky as you can be about EVERYTHING. Why? First time in WI. First customer service experience in WI. And they had plenty of inventory and no line. Not a good experience upon arrival. I doubt this will matter to Dollar but future customers, we have choices! Kindness isn't hard. Believe me, I held back and smiled. No thanks, MC-the wife BTW whom you treated like a bother.

absolutely the worst. Atlanta was a 4 hour wait for cars…read more Milwaukee was an hour wait. i'm finished with Dollar. they are terrible

Do not use Thrifty. 1. They will overcharge you somehow,…read moresomeway. When the counter attendant saw how much luggage we had she happily told us that she would get a bigger car for us - oh how nice, right? WRONG. We were charged $35/day UPGRADE fee and the agent was so talkative and acting like our new best friend that I did not catch this fee on the form. SUCKER - they just got a whole lot more money from us. LOOK OVER EVERYTHING before you leave the counter. Even if you are tired and frustrated otherwise you WILL be charged for something. 2. Good luck getting to a person. You will NEVER get anyone on the phone. I waited on three separate occasions well over 40 minutes to speak to someone, nada. I finally called HERTZ customer service because they are the same company - surprise! - and was told that because I signed at the counter I am out of luck. Never again Thrifty.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

We rented a vehicle from this company. They are very friendly and helpful. Within less than 10…read moreminutes we're heading to chicago and got our vehicle with no haggle no hassle very smooth transaction. Antonia Yamat the branch manager exceeded our expectations as a customer. She is very pleasant, knowlegable, friendly & nice to. 5 Stars to you Antonia Yamat. Keep up the wonderful great job. Your company is so lucky to have as their Branch Manager. God Bless & Wish you all the best and success in your company.

Don't rent from this place! They are a complete rip off! I rented a brand new truck from them one…read morenight and returned the vehicle 5 days later on a day they were closed. The vehicle was dropped off at night and keys placed in mail slot since they were closed. No damage was done to the truck. I called the next day to confirm they received the car and processed the paperwork. The clerk stated there's dents on the top of truck. The truck is a Suburban and I could not see the top of the truck. I trusted the clerk who jumped up to see if there was damage. He said none! If you are considering renting from this place, please read the consumeraffairs.com online reviews. I wish I had adhered to their advice!

Easy going! A great way to change time zones. We purchased…read moretickets online... and were happy to get a military discount! Arrive AT LEAST 45 minutes before departure. Once you arrive, you'll get instructions on boarding passes (they print), IDs are checked and a security check of your vehicle takes place. When it's time, you drive your vehicle onto the ferry and go upstairs to the cabin area. Once the ferry leaves, you'll be able to order food or (like I did) take a nap. Dress appropriately or at least bring a blanket. The ferry was clean and peaceful.

The ship is kept very clean and everyone working it is super nice. We took a car on board and…read morestayed one night in Muskegon. Our sail was very smooth but other months can get very rough which means they sometimes have to cancel because of the wind. Food prices aren't cheap. You're looking at 10 bucks for a sausage English muffin and they don't take cash. Overall the experience is pricey at 500 for two people plus a car. Otherwise five stars for everything else. Make sure to get there at least 45 minutes ahead of time if you have a car. They cram in the cars pretty tight and do a cursory bomb sweep but aren't checking if you brought some "gifts" from Michigan to share with others.