I won't ever rent a car with Hertz/Dollar again. Business is tough nowadays, and you think they would want business, but with the bad experience I had, and terrible customer service, and how it cost me an extra $200 or more, I'll take my business elsewhere. I had a reservation, but that didn't help. They wouldn't allow me to rent a car because of a drivers license issue, even though it was well within their policies which were right in front of me on paper, and I even offered to log into the government DMV website to verify my drivers license. But the manager/supervisor was inconvenienced that he was called to the front desk late at night, so he simply refused to follow policy. Had to get a hotel for the night and rent a car the following day through Turo. I tried reaching out to Hertz, regional manager and customer service, and sent an email two months ago with no response. read more

Down town Hertz rental car you Book and pay for a renter car and when you get Thor they don't have any car they have been doing this to people for years only down town Milwaukee read more

We rented a "standard pickup" which called out F150 "or similar." Anyone who know trucks knows that would also mean a GMC 1500, Ram 1500, Toyota Tundra, etc. We were given a Ram 2500 Super Duty. I told them that is not the same class as an F150 and is not "standard." We rented for a long road trip and would now get way less gallons per mile. They continued to use the "or similar" and when I asked the one person who looked like he knew trucks if can honestly say that a 2500 is similar to a 150, he did not (he shook his head and looked down). I was then told, "We don't have any trucks that size in our fleet," referring to a 150/1500. I told them if they don't have any trucks that size in their fleet then they shouldn't be advertising that they do. Again, crickets. I asked for a discount because we will be paying so much more for gas. Nope. I asked for a smaller vehicle. They "offered" to rent me a small SUV for $200 more, almost doubling the cost of the rental. I have since read other reviews online and see other instances of them baiting-and-switching. DO NOT RENT HERE. read more

Except a 30 minute wait, while other counters are empty. No reason they can't speed up this awful process.

Flight was delayed by 2 hours and by the time I arrived there weren't any vehicles in the zone that I reserved. The attendant informed us to go to the next one and to get any keys. Of course the next zone there weren't many vehicles either. We ended up with an SUV Chevy TRAX, which wasn't our top choice also with out of state plates so I'm always on higher alert of getting ticketed. As others have mentioned how is it that with reservations made in advance they do not have enough vehicles on premise for each of the zones?! At other rental locations/companies they walk through and inspect with you the current condition. I forgot to take photos 360 at the lot since we were already behind but I did take some at a parking lot unfortunately in direct sunlight. Thankfully the time we went it was not too hot since the AC DID NOT WORK. It just blew air and we opted to keep the windows down on local roads. What a bummer. It's not like we would have known this before driving off... I submitted the feedback to them in the survey afterwards but no response. Then the worst part was when we returned the vehicle there was an option to just drop off and go but I'm glad we waited for the employee to inspect so that we wouldn't get a mysterious charge. He seemed very alarmed and said, "M'am... what is THIS dent on the hood?!" I looked at it and didn't even see it had to strain my eyes but there was a slight dent which was definitely there but I had not taken a full frontal just the sides that I noticed scratches. There was also noticeable scratch next to one of the lights which we did capture and they relented that it was there beforehand. It does not appear they fully inspect and inventory their vehicles in the hopes of tacking on extra charges for their customers. Due to the suspicious behavior I waited for him to confirm that the invoice would be the same as what I was quoted before we continued to the airport. read more

See all

Mary is an ANGEL! Saved the day when Alamo refused to accept our temporary license. Mary was so sweet and helpful and was able to give us a good deal even though we did not have a reservation. Loved the flexibility! read more

Booked a car through Uber. Note: don't do that. Rep at the counter refused to look up the confirmation number, then claimed that they didn't accept reservations through Uber. She then tried to do it like a regular reservation, meaning requiring a return ticket (a STUPID policy). Avoid this Hertz. Don't know about non-airport because they're al closed on the weekends. read more

Rented a truck through a govt. site with Hertz. Great with checking out the vehicle and getting all the paperwork. They had to upgrade my choice also due to they rented all the trucks I picked were rented out. So, my issue is returning the vehicle! They did not tell me that I CAN NOT RETURN THIS VEHICLE in the normal spot(because it is very big and tall). I had to drive around to try to find someone that actually knew what they were doing to help me( no luck). So I decided to park it where I got it from. When I did this an employee popped out of another car to help me?? I then took the key to the front desk and returned the vehicle. Now the person helping me at the desk was in a rush because she was going home and let me know about a half of dozen times. But, completed my return so I thought!? Now, 5days later receiving emails that the vehicle needs to be returned? HUH! Calling there number, yeah no one picks up. Emailing the person who emailed me, yeah right no response! So, called the customer help line! Now I have to send pictures of the receipt. Give them all the details of the return and so on. After this she states, They will email you the close out ticket? Wait the same ones who will not pick up the phone(but on the phone the whole time when you are checking out a car?) or email me(Haha the same ones who can be on personal phones when checking out cars or not emailing people back when need be?) Never rented from this company before(even through the Gov X. Site). I'm a pretty easy going guy. But, this really blows my mind!! Especially when you can't call the desk or even get help when returning the vehicle? And all you have is a corp line to call! gave 2 starts should be 1.5 can't knock the truck! And still waiting for them to close out my ticket so it can be released from my card!!!! After 5 days. Advice use another rental company. They been around for a while but need to work on the site customer service and counter appearance and etiquette. After reading some other post renting from this location a guess I just joined the S*%t show with you!!! read more

My husband left his phone in the rental console, He filled an online lost and found and sent an email to customer service. No one responds, no one answers the phone at any number. We will never rent from Hertz ever. read more

I made reservations and prepaid through AAA, which I ALWAYS do to save a few bucks and have NEVER run into problems picking up my rental car (outside of a couple of lengthy wait times at my local Hertz). This was our first time in Wisconsin and the woman at the counter sped us right through. I declined their insurance coverage (saving more $$), as my personal insurance covers the rental even for pleasure (not sure many people know theirs may too). I added my adult son as a driver (which is FREE through AAA) without any issues, saving more $$. I also pre-purchased my gasoline, a full tank, on site with yet another AAA discount. I delivered it back with the reading stating 12 miles to go before empty :-) Before I drive off a car rental lot I always take all around photos of the exterior and interior in case they want to play games afterwards, albeit I have never had an issue with the exception once in Hawaii (which they relented on quickly when informed I had time stamped photos from within their own parking lot). I highly recommend you do this. When the young man who was doing the final check off after pick up came around I informed him of visible scratches noted on the passenger rear door and quarter panel, as if someone scraped along bushes. He just noted it on the pre-damage form without even looking at it himself. WTF? Upon returning the vehicle the guy there just took our keys and walked off, without inspecting the vehicle. WTF? Anyhow, I always retained the photos I take for at least a month before deleting them, just in case... So, in a nut shell, my overall experience with this Hertz was GOOD. read more

Your best choice at MKE, but the bar is Late in the Limbo game Low. Short staffed across the three mega car rental companies, at least at Hertz I don't get the hard sell for the insurance I don't need. I got some hard to follow directions and ended up wandering near and far in the cold garage looking for a compact that didn't exist. The part I was sent to was actually filled with returns waiting washing. I couldn't tell because all the cars needed a wash. There weren't many and it wasn't just me. Shortly I was joined by half a dozen lost travelers looking for their rental cars. I found the solution by hopping in one of the cars with keys in it and being told by the guard at the exit booth that the car I chose hadn't been washed. I asked where I was supposed to get my car and he pointed off in a direction away from where I was sent so half an hour after being sent from the counter I was in my dirty car and driving out of the garage. I guess half an hour isn't bad but it was very cold. Return was a piece of cake. read more

Hertz Rent A Car - This is where they sent me to find my car. It's cold. - Car Rental Near Me - Milwaukee, Wisconsin

The worst. Consistently! I though Calgary non-corporate was bad. No no no.... they told me they have a policy that if your card is declined, they can't use it for 24 hours. What kind of dumb thing to do for travelers in 2023? Anyways, make me sad I have presidents circle and points to burn 2 weeks of rentals. Before I move to Enterprises for good. read more

Do you even have a phone in your location? Rented a car, needed to ask a cpl questions as I was driving and on a schedule to make it back on time. BEFORE making the reservation I was able to speak to someone. Called about 10 times after picking up the car and never got a single answer.what a joke. read more

Two days into my 7 day rental I received an email with a receipt and a notice that I had returned my rental to the incorrect location. Someone at Hertz at Mitchell Field incorrectly typed in my contract number when checking in a car. I was still in possession of my rental 1400 miles away. Due to the carelessness of Hertz employee I was incorrectly charged $450 for someone else's rental, in addition to the $400 I was charged for my actual rental. It's now 2 weeks later and after 6 attempts to reach out to Hertz I have yet to get the incorrect charge reversed. I'm currently waiting for a supervisor to call me back (wait time for that is 24 hours). I do not generally write reviews but the customer service I've experienced has been so poor I need to warn others. Save yourself time, money and frustration and do not rent from Hertz.do read more

I have rented from this location many times over the past 5 years and always get good service. This time I had a no-cost upgrade which is always a plus. read more

I rented an intermediate car, group 2, for pickup on Friday at 10am. It was a four day rental for return Tuesday at 4am. I was at the counter at 10am and the rental paperwork said 1006am. There were 4 other people waiting for a group 2 car. There were no group 2 cars available. Had to wait until 1115am to get a car. Dropped off at 230am Tuesday in after hours drop off as directed.   I was ensured car would be checked in shortly after 700am. I flew out of MKE Tuesday at 0545am. Rental return opens at 700am. Car was parked in front line check in line next to two other cars. The car would have to be moved to process other cars in. They did not process my car in until 1130am on Tuesday morning. Charged me another $96 for an extra day. What a ripoff.  Called Hertz at MKE and did nothing. read more

Do not rent from this location or this company. I prepaid for my car and my flight came in after the counter was closed. The customer care hotline assured me that since I prepaid, I could come in the morning and pick up the truck. Next morning, the manager refused to let me pick up because the general manager was not honoring prepaid rentals - against policy. - even though the truck I prepaid for was still there. I have no options to get to my next destination. Horrible experience. Don't trust Hertz. read more

Service is extremely slow and they definitely take their time they are nice however they don't really seem to know what they are doing

They still do things the old way, which was kind of refreshing minus the long WAIT. They still have a person to check you out before u exit the lot. And the sign says you need your paper and license to show again to exit. I guess it's ok, because the guy at checkout is GREAT! read more

Smooth and easy process to get the car and leave. Only issue is with customer service. On call rep didn't give me any options just said can't be done. Try the agent at the airport. I did and really expected the same answer sorry we can't add your upgrade because it hadn't come through the system yet. But person was very indifferent as if I'm bothering her work time of just sitting. read more

BbS policies. Understaffed location. Charged $100 cancelation fee 2 weeks out! Save yourself a headache and book somewhere else! read more

This past weekend was the best rental car experience thanks to Hertz. I know Mitchell's rental car system well, and took the elevator up to the third floor for my "Gold Service." In the past, I hunted around for the car assigned to me, and sometimes it is damn cold. Hertz has a new "Gold Service" where you can choose the car you want from several sections. It is very confusing and time consuming. It's like BaskinRobins; too many flavors and choices. However, this time a bright young woman met me and asked if she could help. "Why, yes you can!" She assisted me in picking out the very best car for my needs and escorted me to the "proper" designated area for my needs. It was tremendously helpful and comforting. What a great introduction to Milwaukee! Thank you Hertz. I drove out with a Ford Focus Hybrid which not only saved me money on gas, but was actually fun to drive. Who knew? read more

I am very upset with this particular Hertz location. I have been a Gold member for over ten years and used Hertz all over the country. So, when my wife decided to go to Milwaukee for a weekend trip to meet friends,she reserved a car through Hertz. It was a Gold reservation for a mid-size car declining the insurance coverage. Total cost was supposed to be $106.68. My wife arrived in Milwaukee, went to the counter, and was told to select any car she wanted from the Gold area. She selected a Toyota Camry and was on her way. Later on, she got an email detailing her charges. The total was now $265! She immediately called me in a panic. My wife called Hertz and got the "run around." The employee told her to bring the car back to the airport and they'd try to work it out. But, by that point, my wife was an hour away. The employee did not correct the charges and just said that a manager would call. No one ever did. Today, I called the same Hertz location. An employee spoke with me and told me that the extra charges were due to my wife opting for insurance coverage and an upgrade. Seriously? You actually think someone would suddenly pay $150 more for the "pleasure" of a Toyota Camry (she was supposed to have a Nissan Altima, I think) and insurance when they specifically reserved a mid-size car with no coverage! Clearly, this was a bait and switch. My wife's Hertz Gold profile and reservation BOTH show coverage declined. Also, who would pay extra for a car that isn't much different! Hertz really screwed us here in Milwaukee. No one has called us back to help and they haven't reversed the charges. Avoid this location. UPDATE (10/10/17): Hertz Corporate helped me with the overcharges. So, I think that you can trust the Hertz name to stand by their promises. However, it is a shame that this particular location turned out to be so problematic. read more

Horrible experience!!! I'd not recommend. Rented a car in another state and drove to Wisconsin for a funeral. The check engine light came on in the initial car rented and was told to exchange it out at MKE Hertz. I was told to ask for manager Sedina, who was not empathetic and kept telling me that they were sold out and was unsure when I'll get a vehicle. Finally, an hour later she brought up a dirty, smoked out vehicle and said there was nothing else they can do for me. I brought the initial vehicle back at 7/8 fuel and was charged $95 for gas when I tried dropping the vehicle off. Luckily, I was able to get the gas waived but will not be dealing with Thrifty/Hertz again. read more

Terrible customer service from a woman named Sedina and Hertz in the Milwaukee Mitchell Airport. We went through a horrible experience with delayed flights, lost luggage and then got denied our rental car because of a last name not matching up. Sedina was incredibly rude through the entire process. We had to wait over 45 mins in line for the car after finding additional paperwork to prove our identification and Sedinas attitude just made the entire experience worse. If she hasn't been so dismissive and rude it would've made a big difference to our experience. read more

My vehicle had oil issues and I had to rent a car to get to my son's hockey game and it was late at night. It was almost midnight when I walked into their rental kiosk. Mike was extremely helpful and smart and easy to talk and providing me with rates adjusted for a corporate discount. Cindy walked us to the elevator and offered to carry our bags (even my son's big butt speaker that he so had to bring with him for the locker room pregame!!) to make sure that I got to the vehicle safely and quickly and efficiently. Mike and Cindy were very helpful in providing me with Quick, reliable transportation to get me to my destination. Thank you. read more

Never use Hertz again!!! I was a gold member in good standing until this terrible experience occurred. I returned my car to the Milwaukee Airport to have received my bill emailed with a charge added for fuel of $41.75 when I returned the car with a full tank. I called several locations to get no where until told I need to call corporate which I did and got a women that didn't seem to know what she was doing. She told me the charge was not coming off the bill no matter what. I told her I was going to write bad reviews and she said go right ahead it is still not coming off. i have now written many reviews in the last several hours to already get hundreds of people writing me back with similar instances. This obliviously is something that they are doing to make additional revenue but will eventually come back to hurt them in the long run. Extremely bad business on their part as the $41.75 they stole from me they are now losing tenfold as my reviews are getting picked up by major bloggers and others are sharing it as well. read more

Maria at General Mitchell Airport in Milwaukee, WI is outstanding! She is very knowledgeable and offers deals or upgrades at minimal charge. She explains in depth the final cost. I have been to her counter different times of the day and she is pleasant, makes you smile, and the overall experience enjoyable. She is on the reasons we continue to rent from Hertz! read more

Never again will I support herzt car company. After reserving a car on hotwire for May 7-9. Once I got to the airport I was advise that I was at the wrong location. I heard everyone at the airport state they were out of rental cars but since I had reservations I didn't think it would affect me. Once I got to this location after calling to ask how the return will work since they are close on Sunday. As soon as I walked in, I was advise that they were out of cars. After me 5 others came in and we were all livid. Even with reservations there were no cars. I called hotwire but was reminded that I book a no changes reservations. WTF. HOW DO U OVERBOOK. The representative was so nonchalant to people who just flew here and been dropped off only to find out ur stranded. After having a whole breakdown in the rain, I called the 800 number to beg for a refund. Then the manager Alexander said there another location I can transport u too and they have cars. 5 hours after landed in Milwaukee I now hVe a car to drive to Fond du lac for my graduation. Unbelievable about this customer service. Now I have to call because I was over charge.... read more

Prepaid using a third party (ticketsatwork), and unfortunately there was a screw up with a replacement credit card I had planned to use for the security hold and was forced to use my debit card instead. Dollar was pushing all rentals over the their Hertz counter (same parent company) the day we arrived in MKE. I needed the rental car to get us to Green Bay to see my brother and attend the Packers game, which was the reason my husband and I were taking this trip in the first place. The representative who first attempted to help me was an older women, who asked for a third form of ID after presenting my DL and debit card. Since I am far from home, I didn't take my entire wallet, but a small card holder/money clip easy to carry on my person. She asked if I had a credit card or other ID on me, I said that I had my boarding pass, and my return flight info, but nothing else. She stated I could show a Costco or Sam's membership card or an insurance card, to which I replied I don't have the physical cards, but I have a of those items digitally on my phone, or I have the credit card on my phone for Samsung pay if they accept that for incidentals. The women behind the counter refused to rent to me, to which I requested the manager. The manager, Kurt, went through the same routine his agent had done, I explained the situation again. He then mentioned a utility bill would work. I again told him I can pull up the PDF on my phone. He stated it needed to be a physical copy. I offered to email it to them, and said surely they could print it. Kurt told me they had no way of printing things. I knew he was lying because a) they have to print the rental agreements, and b) I could literally see their office printer on the WiFi settings in my phone, it was just password protected so I couldn't connect and DIY the print job myself. Kurt goes on to refuse to rent to me again. I asked for the management personnel above him, Kurt stated his GM was not on-premises at the time. I asked for him to phone her or have her call me, he told me this was not possible. I then called Dollar customer service, got an agent on the phone, and even the agent on the phone tried to speak to Kurt and let him know all of the items I had offered should allow him to rent to me, but Kurt refused to speak with the customer service agent. After my insistence and refusal to leave the counter as both my husband and I would have basically been stranded at the airport, all of a sudden Kurt's GM appears and asks me what the problem seems to be. Finally Jackie (the GM) has me email her my utility bill and I get to leave after this ordeal taking nearly two hours. Overall, the experience was horrible and I plan to never rent from Dollar,Hertz, or any of their subsidiaries or affiliated companies ever again. read more

Presidential Circle member but the board said to see desk - which was closed. After a wait - Staff did come. Was told our Jeep Cherokee was not available but they would upgrade us to a Kia. A Kia is not a Jeep Cherokee and is not a upgrade!!! We understand it was a Jeep or like ....but We had reserved a Jeep Cherokee but with Presidential Circle we should have received a automatic upgrade. What we got was a wait - a discussion on why a Kia was a upgrade and finally a medium level pathfinder ( which is like a Jeep and met our needs - but did not receive a upgrade) So far our experience with Presidential Circle is that it's just another gimmick to keep us going to hertz Our main goal with Gold and now PC is NO WAITING. But we always have to wait. read more

Ok, well I rented a car from here thinking I would save some money but they charge an outrageous amount for everything and I mean everything from the security deposit to the gas if you forget. The car wasn't cleaned, there were footprints on the back of the seats, the carpets were dirty and there was 2 previous renters paperwork under the seats. They didn't have anyone to help so we practically had to do the check out all by ourselves. Just terrible, rent from somewhere else. read more

I rent mostly from Hertz because I am a AAA member and get free Gold status. Rented a car for 5 days out of MKE last week, everything went pretty well. With the Gold status you get an e-mail before your flight lands telling you which car you ended up with, stall #, etc. The paperwork gets printed out at the exit, so no waiting, just breezed right through. It is comforting to see your name up on the board as you walk into the parking lot confirming where your car is. The car was reasonably clean, my major complaint was a loose gasket on the trunk, and a not-full tank on receipt. The Nissan Sentra we received was pretty gutless on the way to/from Door County, but got good gas mileage. I was a little peeved that I returned the car with at least a gallon more gas in it than I received it with, but I didn't want to get slammed with a spendy gas fill charge. I also don't like that they hit my credit card with a $400 charge before I even received the car, and now I'll have to check that they reversed the charge when they settle the bill. read more

Booked a rental with Hertz 3 weeks in advance for the 4th of July weekend. When we arrived at Hertz on Vel R Philips to pick up vehicle he jokingly tells me they have no vehicles including the one I reserved. He continues to tell me they overbooked 16 reservations with a smile on his face. Not once did he apologize. This is the worst business practice I've ever seen! This place has Horrible Customer Service! When I called corporate he put me on hold then disconnected call. I tried calling back several times and they wouldn't answer. I suggest if you're in need of a rental DO NOT book it with Hertz! If you do you're going to be very disappointed!! read more

Absolutely the worst service. I ties to rent a car here. First was told a credit check would happen that would affect my credit score if I used a debit card. Then I use my credit card, but it didn't go through cause I am out of state. After I call the bank to unlock it, the Hertz counter refused to take any credit card that was declined. As I waited I saw 2 other people have the same problem at the counter. You think the representative at the counter would warn people before there card gets declined and have to go to another rental agency. read more

I called customer service to question a 23.73 fuel charge when I filled upon drop off and left the reciept in the car, just to be treated horrible and now hung up on when asked to speak to the manager. Never have experienced such crappy service in my life. What an incredibly disrespectful company. I now question my loyalty with them. Nothing in particular to Milwaukee justs Hertz in general. Get Outlook for Android read more

They do not pick up the phone at any of their locations. I wanted to add a driver and the national number would not do it.

Very Quick and friendly at the counter, however, I was given an "upgraded" vehicle without being told that it was an upgrade from my current rate (i.e "we've got a Passat available". I assumed this was at my normal rate but after receiving my receipt, it showed there was a 20$ upgrade charge without the associate mentioning it). Additionally, I drove for only 45 miles and filled up 1.5 miles from the airport. I noticed that the gas gauge didn't show 100% full, but could not add additional gas. Upon return I was charged 20$ additional for gas refill! Could not argue as I needed to catch my flight. Will never use Hertz Again for my business travels. This underhanded management has left a sour taste with me. read more

This Hertz care rental location 804 North Vel R. Phillips Ave. Milwaukee, Wisconsin 53203 IS the absolute worst place to ever rent a car from. DO NOT RENT A CAR FROM THIS LOCATION. zero stars. I rented and prepaid for a car from their own website. When I arrived, there were 5 other customers that had just been told there were not cars available, and no car for me. I asked if they could bring some from the airport to cover their prepaid customers. They said no and would have to go online to cancel the reservation and rebook from another location. I called my cc company to cancel the charges and they told me I needed it in writing to be able to take the charges off. Get this - hertz customer service told me that if I wanted to TALK to someone in person, they charge 5% of the total charge just to talk to a human! (A charge that they took but now had NO CAR for me). This place is crazy bad, and you should avoid at all costs. read more

Had a reservation with Hertz to pick up at 76th st location. Received confirmation email 3 days ahead. Went there today and it was shut down. No alert sent. Had to drive 20 minutes to Brookfield location where the worker was just showing up to work and a lady was inside having already waited 15 minutes. No apology offered. No upgrade or future discount offered. Car wasn't clean and had fingerprints all over drivers side window. I usually rent from Enterprise and this experience will reinforce that in the future. Never again from Hertz read more