tried to make contact several times while having a car and they took days to get back about stuff…read moreand also the protection plan is expensive as heck overall would recommend them at all

Above and beyond exceptional customer service!…read more I had to rent a car as part of an auto claim. The only car available on a Friday afternoon was a full size truck. My insurance would only cover a car. I called the insurance company and explained all they had available was a truck that would cost $30 more / day. Insurance said tough luck (and I understand that) and wanted me to call around to other rental shops to check availability at 5:00 on a Friday. I was exasperated after a long day of dealing with the aftermath of a car accident and coordinating repairs. Buddy at Enterprise told me to just take the truck and head home and that they would work something out on their end. I headed home. I called Miles the next day and he told me that Enterprise was covering the difference in cost between the insurance payment and the cost of the truck. I was floored. I would have never expected that! They were sacrificing profit in the name of customer service. They would have been totally in their right to collect the difference (from me if it came to that), but they went above and beyond to satisfy a customer who was in a tough spot. I'll rent from Enterprise forever and highly recommend this particular shop in West Chester!!

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like,…read moretest drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office...goes to voicemail whose inbox is full. Try emailing agents...ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration. In the meantime, until the sale was closed, I was getting charged $100 every day that the rental wasn't either returned or officially purchased. To the credit of the sales office, they did eventually respond and sent the paperwork. I am still bewildered at how I managed to fill out a purchase order and wire money, only to be sent the EXACT SAME purchase order electronically days later electronically. At this point I already wired the money and thought the contract was signed. Overall very pleased with my purchase, but not pleased at all with the sales office in Cincinnati. Future purchases from Hertz will avoid this office.

If I could give HERTZ a NEGATIVE 100 star rating , I would!…read more We made a reservation at HERTZ for Saturday, July 1 at 9 AM. We arrived at 9:15 AM only to find that the office was closed. Another couple in an old van also arrived at the same time we did stating that they had reservations to pick up on Saturday. Website hours stated that they were open on Saturday starting June 18. Sign on window stated they were open on Saturdays. Google stated that they were open on Saturday. But on a piece of paper taped up sign on the door said they were closed on Saturdays. I did the online check-in ahead of time, never received a call or any contact stating that they were closed and that we wouldn't be able to pick up our rental, and I continued to receive confirmation emails about our Saturday 9 AM pick up Rental. We were very fortunate to have a car that we could take on vacation, but the couple in the van next to us did not. I called customer service and spent every bit of 45 minutes online with them while they tried to find another car for us, to no avail. This was by far the worst experience I've ever had with renting a car. If I could give HERTZ a negative 100 star rating, I surely would. Nothing was offered aside from refunding our money. It was just like a shoulder shrug... Sorry we are closed guess you'll have to figure it out on your own. Just for curiosity's sake, I tried to make another reservation on a Saturday and had no issue doing so even though they are apparently closed on Saturdays. I wonder how many more people will be stranded when they can't pick up a rental car because the office is closed ?!? They need to fix the problem. I can't believe they are still open with the piss poor customer service they offer.

Impossible to reach by phone. Called the 844 number and no answer or way to leave a message. The…read morenumber for the local business is incorrect and doesn't work. The actual phone number does not work either....rings busy or no answer.

Highly recommended. They are good and reasonably priced. Unless it is an emergency they can take…read morecare of right away, reservations are 2 to 6 weeks out. Having used them several times, I'd rate them as a "10" if I could.

Great customer service and great prices. Car has had no issues so far since they worked on it…read more Thanks to Emily for the wonderful service on my Enclave.

Start to finish the experience was excellent. I had to make a few changes and the guys took…read moreeverything in stride and provided excellent service. I would definitely rent from this location again.

Helped me out in an emergency after other rental places cancelled reservations at the last minute…read more Friendly. Fast. And perfect.