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    Avis Rent A Car

    2.3 (14 reviews)

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    Ask the Community - Avis Rent A Car

    National Car Rental

    National Car Rental

    3.8(110 reviews)
    4.2 mi

    The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

    While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.0(2 reviews)
    2.1 mi

    ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

    ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car - carrental - Updated May 2026

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