The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

This place needs to get up to date with the valid rules of the Ky DMV. You get an email now that…read moreyou have updated your new license. That's how it works, it says it on their website for the DMV. If you have a legit copy of your seal document from them with your photo they don't rent to you .. I even showed my ss number every thing known to man that I am who I am. Nope! I got better business elsewhere. Thank you for wasting my time off work, an Uber ride up there. And loss in money..

This office was not friendly or engaging. We rented a car online and thought it was on Burlington…read morePike. We were dropped off at this location. Collin discovered we were booked at another location 27 minutes away. We asked if there was a shuttle to take us to the other location. They did not have a driver today. We asked if the other location had a shuttle to pick us up. They said "We don't think they do." Another customer came in a Collin walked away to help them. They did not offer to call to check. They totally ignored us and did not even acknowledge us once we were of no use to them. Terrible customer service skills!

I've had my best car rental experience to date at this Budget car rental location. I know the…read morereviews are all over the place but I was given excellent customer service. You should probably know I was turning in a car and there were no problems with the rental and there was no line, so waiting was not a problem. The job market in this area is very good so there was a "new" person working there but the previous employee and the current one were excellent.

Budget Rental Car -- I chose Budget Rental Car because they had great pricing choices for my stay…read morein Albany, NY. The car I received, a new Dodge Charger, and it was in mint condition. My story really starts with how Budget handled me on an emergency trip back home, due to a friend's tragic and sudden death. Even though I was scheduled to return the car in Albany, I felt it was extrememly importmat to visit my friends' widow and children in Columbus, Ohio and then head home to Cincinnati. Upon returning the car to CVG, I was directed to speak to the front desk. I expected a very large charge for returning the car out of state. I explained my situation, and to my surprise, they offered me a tremendous discount in my time of need. *****I am a customer of Budget's for life! C. Lamb Cinti

Picking up my car was easy and quick. Returning it was the…read moresame thing very easy. I would recommend Enterprise .

The people at Enterprise Car Rental in Florence Ky. On Burlington Pike has got to be the rudest…read morepeople!! I have rented from them in March, and the end of May. I reserved a car for this weekend and now they want me to bring in proof of electric bill and a paycheck stub!! What?? I will cancel my reservation and go elsewhere of course and I will NEVER Recommend anyone! I would rather pay the extra money from Hertz, Budget or any other rental than to deal with these rude people again!! So, now there's a whole family of people who rent vehicles to go on vacation going to another company because of rudeness! NO SWEAT OFF MY BACK!! Onto a different rental place!! 0 STARS & I will tell people by mouth how awful this place is!! although it won't let me give a zero I guess a 1 star is just as bad!!

Don't rent a car in Avis , read other reviews in other posts…read more Fraud ( take 7 days to find out you return the car) but charge you 5 times more. Awful service and experience

We rented a car, made reservation about three months prior, they had the car in on time. Service…read morewas great, everyone was very helpful, knowledgeable and professional. We would rent from them again. I had seen the negative reviews and was hesitant, but I would rent from them anytime.

The team here was great with their customer service and support while I was traveling with my kids,…read moreon a long (14 hour) car road trip from Texas to Ohio. I had experienced car issues near this enterprise, and called my local Dallas branch to get some advise, as I didn't know what to do. The Dallas Branch was able to get in contact with this one and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Austin, was really helpful. Thank you everyone!

Terrible experience. The car battery was dead on both days, had to go through enterprise both days…read moreto get roadside assistance. The first day to get a jump, the second day to have it towed back to the airport. I could not get enterprise to help with a replacement, and, of course, it is impossible to get through to the office at CVG airport to talk to someone. Do not use CVG airport enterprise car rental -- it was awful, and the customer service was even worse.

The condition of the car was not up to par. The tires were bald. The check in and check out was…read moreeasy

They have to be the worst rental car place in the business. Twice I tried to rent a car thru the…read morelocation on Winston Ave, Latonia ky and twice they called me saying they have no cars to rent. They called me an hour before picking up the car I needed. Then they tried to charge me for the cancellation.

I've been renting from Hertz for years due to business travel. This offsite (from airport) location…read moreis much cheaper because of all the airport taxes. It's also run by a very efficient and hardworking GM (Olivia). Olivia is certainly the hardest, friendliest and most efficient Hertz employee that I've ever met throughout all of the Hertz locations I've rented.

They were so amazing!!!!! I went thru alot of hoops to get hooked up with a rental location…read more.. Hertz took care of my needs got me in a rental... Don't ever try and let your own car insurance company dictate who you rent from. Go to Hertz! They will take care of you!

I would rate a 0 if available. Not only was it incredibly expensive, I was charged without…read moreknowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty!

I rented a car from Thrifty and the vehicle was fine, people at the airport were ok, but their…read morecustomer service hotline is AWFUL. When I was planning on returning the vehicle early due to a change in travel plans, I called to ask about the fees for not refilling the tank (short trip only used 1/8 of a tank). The employee at the airport told me the price and I felt for the convenience of saving time the high dollar amount per gallon was reasonable...unfortunately upon reviewing the receipt I was charged more than expected. Having seen an exorbitantly high number for the quantity of gas used, I called the customer service number. The first lady I spoke with told me that I had returned the vehicle with an empty tank! I told her that is mathematically impossible or they have a damaged vehicle with a leak and I have GPS records of my trip, plus they could look at the odometer reading. There's no way I could have burned through a whole tank based on miles driven/ the car's fuel economy. 7/8 of the tank would have had to magically disappear. Eventually she tells me that the amount of gas used is closer to what my number was, but I was being charged for the gas I'd used during my rental PLUS the gas to refil. I explained that I understand business needs to make a profit, but this is highway robbery. No negotiations on it either. I asked if she had a supervisor and she said no, until I mentioned writing a 1 star review, magically she now had a supervisor to patch me through to. The supervisor basically said you're getting charged for the gas you used and the gas to refil at the exorbitant rate (Double whammy! I can understand getting charged once, but twice is insane). She then goes on to say she'll have her manager contact me- never happened, so here I am writing to warn you about the HORRIBLE customer service that Thrifty provides. Hopefully nothing goes wrong with your rental or you're ready for hidden charges that are non-negotiable. I'd recommend renting from any other company not associated with Thrifty. I'd have been satisfied if they told me I was only paying for the gas once at the inflated price. Unfortunately they don't care about repeat business or their online reputation. I'm also still angry that effectively the first tactic was to accuse me of lying rather than doing a reasonablity check (like how many miles I drove vs the car's rated fuel economy). Instead she had the audacity to just say it was empty! Also consider this hypothetical for a second, let's say that the tank was empty but I'd returned it with only 1/8 used, what happened to the other 7/8? Did someone syphon the tank or was there a car leaking gasoline? I'd think a rental car company would like to know that rather than potentially driving around a mechanically deficient vehicle!