I've had my best car rental experience to date at this Budget car rental location. I know the…read morereviews are all over the place but I was given excellent customer service. You should probably know I was turning in a car and there were no problems with the rental and there was no line, so waiting was not a problem. The job market in this area is very good so there was a "new" person working there but the previous employee and the current one were excellent.

Budget Rental Car -- I chose Budget Rental Car because they had great pricing choices for my stay…read morein Albany, NY. The car I received, a new Dodge Charger, and it was in mint condition. My story really starts with how Budget handled me on an emergency trip back home, due to a friend's tragic and sudden death. Even though I was scheduled to return the car in Albany, I felt it was extrememly importmat to visit my friends' widow and children in Columbus, Ohio and then head home to Cincinnati. Upon returning the car to CVG, I was directed to speak to the front desk. I expected a very large charge for returning the car out of state. I explained my situation, and to my surprise, they offered me a tremendous discount in my time of need. *****I am a customer of Budget's for life! C. Lamb Cinti

Car rental center at CVG is located on site so that's a plus (no shuttles to go to an outside lot)…read more We're Executive members and were greeted promptly. Always trying a different rental that we've never had before, we also pick the lowest mileage vehicle, if possible. Employee was very friendly.

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

We reserved online with no issues. Arrived at the main desk in the airport by a helpful agent who…read morechecked us in. It was before 9 am and there was no line. Agent directed us up to the parking level to pick up our vehicle. A super helpful agent met us upstairs and directed us to our specific vehicle, discussed the pros and cons of alternative vehicles, and showed us the features of our originally reserved option. He even assisted in lowering the back seats. We signed out and left with no issues. The vehicle, a mini van, was new, clean, and worked great and was the perfect size and layout for our purposes.

Extremely disappointing experience with Enterprise at the Cincinnati airport this morning. The…read moreagent at the counter was rude and dismissive to my elderly parents, who were simply trying to pick up a vehicle. What made the situation even worse was that the agent insisted there were no cars available, which turned out to be untrue. Being treated poorly is bad enough. Being treated poorly while being given misleading information is completely unacceptable. Customer service should be built on professionalism, honesty, and respect, especially when dealing with elderly customers. Unfortunately, this location failed on all three. Based on this experience, I would not recommend Enterprise and will think twice before using them again.

I would rate a 0 if available. Not only was it incredibly expensive, I was charged without…read moreknowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty!

I rented a car from Thrifty and the vehicle was fine, people at the airport were ok, but their…read morecustomer service hotline is AWFUL. When I was planning on returning the vehicle early due to a change in travel plans, I called to ask about the fees for not refilling the tank (short trip only used 1/8 of a tank). The employee at the airport told me the price and I felt for the convenience of saving time the high dollar amount per gallon was reasonable...unfortunately upon reviewing the receipt I was charged more than expected. Having seen an exorbitantly high number for the quantity of gas used, I called the customer service number. The first lady I spoke with told me that I had returned the vehicle with an empty tank! I told her that is mathematically impossible or they have a damaged vehicle with a leak and I have GPS records of my trip, plus they could look at the odometer reading. There's no way I could have burned through a whole tank based on miles driven/ the car's fuel economy. 7/8 of the tank would have had to magically disappear. Eventually she tells me that the amount of gas used is closer to what my number was, but I was being charged for the gas I'd used during my rental PLUS the gas to refil. I explained that I understand business needs to make a profit, but this is highway robbery. No negotiations on it either. I asked if she had a supervisor and she said no, until I mentioned writing a 1 star review, magically she now had a supervisor to patch me through to. The supervisor basically said you're getting charged for the gas you used and the gas to refil at the exorbitant rate (Double whammy! I can understand getting charged once, but twice is insane). She then goes on to say she'll have her manager contact me- never happened, so here I am writing to warn you about the HORRIBLE customer service that Thrifty provides. Hopefully nothing goes wrong with your rental or you're ready for hidden charges that are non-negotiable. I'd recommend renting from any other company not associated with Thrifty. I'd have been satisfied if they told me I was only paying for the gas once at the inflated price. Unfortunately they don't care about repeat business or their online reputation. I'm also still angry that effectively the first tactic was to accuse me of lying rather than doing a reasonablity check (like how many miles I drove vs the car's rated fuel economy). Instead she had the audacity to just say it was empty! Also consider this hypothetical for a second, let's say that the tank was empty but I'd returned it with only 1/8 used, what happened to the other 7/8? Did someone syphon the tank or was there a car leaking gasoline? I'd think a rental car company would like to know that rather than potentially driving around a mechanically deficient vehicle!

Warning: My Disastrous Experience with Hertz at Cincinnati/NKY Airport!…read more I felt compelled to share our recent experience with Hertz, which left us feeling frustrated and cheated. After renting a car, I discovered a piece of plastic missing from the back hatch. Surprisingly, Hertz didn't mention this at the time of pickup! Their own terms state: "You and we will check the condition of the vehicle at the start of the rental..." but there was no walk-through, no check-up - just instructions on where to find the car. We were exhausted after a long flight and simply wanted to get on the road. After spotting the defect, it was too late - we were already responsible in their eyes. We never caused any damage; the car was parked safely at my brother's house during most of our stay for a memorial service. In our attempts to resolve this with Hertz, we even offered to cover half the repair costs. Yet, we were met with dissatisfaction at their refusal and a hefty bill for something that wasn't our fault. I can't help but feel that if we had opted for their added cost of insurance, they might have provided us with a different vehicle altogether. It feels like they knowingly handed us a damaged car and left us to foot the bill. My advice? Think twice before renting from Hertz. They're not the trustworthy company they used to be. #Hertz #CustomerService #RentalCar #CautionaryTale

I wish I could give a negative star. cincinnati northern kentucky international, Hertz car rental…read moreagent, was rude, negative and said, "I have other customers", but I was the only person in his line! I wanted to use my AAA discount and he wouldn't even discuss it. He rolled his eyes and kept saying "I have other customers". Again, I was the only person in line. I left his station, and went to National Car Rental, who was wonderful and helped me with a rental from Alamo, that saved me money. Don't deal with Hertz, at cincinnati northern kentucky international, the elderly employee from Hertz wouldn't help me. The only factors I could deduce was that I was a person of color or female. Maybe it's because I am from CA.

The prices are the best. The car selection is good. I rented a van through orbitz. Showed up to…read morepick it up and they had none. They were short staffed. I felt so bad for the lady working the desk. She was trying to help everyone but some people where totally inappropriate with her. Anyway, she called hertz and got me a van from them. Now.....the van....2017 Toyota Sienna.....we were traveling cross country. I told them this. The van was dinged up. Dirty on the inside stained, stuff in the cup holders, and it had an odor. Bad enough that I bought febreeze air vent fresheners. We actually cleaned the handprints off the windows, gave it a good wiping down (I'm a crazy person so I draped the seats with sheets since we are pretty much camping out in this thing for a few days with a cooler, food, clothes in the back) Now. The first 36 hours things were wonderful. Then, while in the back roads and back country of Colorado, the engine light comes on. Now.....here where I am.......we have zero cell service for 12 driving hours. My thoughts were "hang in there little buddy!" We checked the oil, checked the owners manual and just decided that we had to keep driving it across the I have to return it today so I will update on what happens!

Got an EV as part of the mystery car rental deal but they way overcharged me using their $1.31 per…read morekWh rate. The lady at the rental counter clearly said that penalty would be based on energy needed to bring the car up to 70% but the invoice said the car when picked up was at 99% charge when I have photographic evidence that wasn't the case. Also got double charged service fees and taxes. Cmon guys you think I wouldn't notice? My credit card company always favors me in disputes so that money is coming back to me and you lost all my future business too.

So, I got in a car accident (was hit head on) and I have three kids in car seats. My daily rental…read morefee was not enough for a car to accommodate us but they didnt have cars available either so I was upgraded....to a mini van like the one I lost in the accident. I know they did this for me because of my situation, I mean the upgrade had to happen but they made it happen times 100 by getting me a van. I had to drive to Ohio but who cares! Love this place and the customer service I received.

This is the second time I've been let down by the company. This time we called and scheduled a…read morepick up for the next day. We were told to show up and everything would be ready. That morning I called to let them know I would be there shortly only to be told the car I had reserved was not available. I asked if there were any other rentals available and the answer was, no. The manager suggested I try the Batesville or Western Hills branch, which was not possible being as my car was in the shop. This place is sloppy at best and it's been this way for years. I would suggest finding another rental company before trying your luck with this one.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

I rented from here and absolutely love this rental car company. Customer service was great to work…read morewith and the cars are always clean and drive smoothly. I highly recommend being an emerald club member. The idea of being able to choose any of the cars in the lane is awesome! I would definitely rent from them again!