Mack was very helpful and considerate. Got a dirty smelly Avis car from Denver Airport and he offered to clean it and now it smells great. (Note: overall, Boulder/Denver Colorado Avis reservations (online and 800 number) are NOT accurate (even though they say they are) about what cars the actual locations have. I reserved a certain car on the app, but it was not available at this location when I arrived. This also happened at Denver Airport location, so I believe this is a fault of the overall Avis system, not this specific location.) read more

Waited for 2 hours to pick up the car on a Thursday night. The manager was just kind of walking around chatting with people with no sense of concern with how upset people were. read more

Horrible experience. The car was handed over dirty and smelly, with low fuel, low fluid levels, and low tire pressure--clearly not inspected or prepared. Within 30 minutes of taking possession, I realized the issues and returned the vehicle, yet Avis refused to issue any refund. The lack of basic vehicle readiness and customer service was extremely disappointing. I would not recommend renting from Avis at this location--go to Hertz next door instead. My Hertz rental ended up costing one-quarter of the price for a significantly better experience. read more

Arrived at 11 pm and only 1 member working. The manager came out in a lilo and stitch costume and addressed 1 customer and proceeded to go in the back and ignore the long line of 10+people. Took over 45 min to get our rental car. Meanwhile other employees were in the back room and never assisted a single customer. read more

Only one bus, even on busy days. Expect to wait or pay for rideshare. Cars available are also less than great and not always inspected in turnover. read more

Awful I suggest you never use this Avis Franchise!! They ripped my father in law off 800.00 stating that Avis Auto insurance is mandatory.. which it's not if you have your own full coverage insurance!!! I was doing some packing, so I didn't go with to pick up the car. Avis headquarters is supposedly refunding US the money!! They wouldn't do a thing at the franchise!! Liar's read more

This location is the worst. The owner Asem Swaked is a crook with no morals or shame. He changed my rental agreement price without notifying me or obtaining my signature. After I sent the local news consumer watchdogs to speak with him he corrected the price. Three weeks later he had one of his employees Crystal call to tell me Uber was raising the price of the rental. When I disputed this and explained I understood the way a Uber rental worked and would be taking legal action, Crystal agreed that her employer instructed her to lie! She also explained she made minimum wage on a 1099 which is disgraceful on the employers part since she has health issues and was constantly overworked. Asem has a DJ business and music aspirations that he finds with the money he swindles his customers out of. What I said must have sunk in because the price was corrected again. After returning the car on time Friday I was automatically charged the weekly charge again on Saturday! There is legal options to be taken and if you have been ripped off by this Avis you should seek legal advice immediately. This sort of practice is predatory. Update 7/27/2023: a month after returning the car in better condition than when I first picked it up I was charged $3300 without notice or explanation. The legal wheels are now turning. read more

Avis Rent a Car - Car Rental Near Me - Boulder, Colorado

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ZERO STARS. DO NOT RENT HERE - RUN AWAY. The guy behind the counter, Steve, was incredibly rude, hostile, and kicked us out without giving me the car I PRE-paid for, just accused me of being rude when I asked what my other options besides the only two oversized cars he had. ONLY TWO. It's my birthday, but regardless, no one is allowed to talk to people that way, especially paying customers. We had a reservation at 2pm, but no one was even there... and when he returned he didn't even have a car for me, but we get yelled at????? I went to the Avis on 49th st. because I still needed the car I paid for... and they defended this guy, asked me "what had I done to Steve." Unbelievable. And then the girl behind the counter started talking shit about me right after I left. HORRIBLE EXPERIENCE. Never, ever renting from these upsetting people again. read more

Safety and dishonesty issues.Please read entirety of review. The store didn't honor original contract. Because of frequent winter weather in Boulder Colorado, I specifically ordered 4WD (RAV4 or similar). They gave me a different car that was front wheel drive with bald tires. Boulder had a storm and the car was unable to safely drive, make it up small hills (no 4WD or AWD), consistently skidded above and beyond normal skidding associated with driving on snow and ice due to bald tires (I am a seasoned winter driver). It also had a feature that locks the wheel, not allowing the driver to turn into the skid. The car was incredibly dangerous and the service rep admitted that he had given the wrong type of car. This is because they did NOT actually have the car when we came to pick it up, despite having a reservation. They stated that because it was Valentine's Day weekend, there were not enough cars. Instead of being kind, helpful, and attempting to problem solve, the service rep and owner of the franchise (who was on the phone), were incredibly rude and dismissive. Not only will I never rent from this franchise again, I will not rent from Budget/ Avis. My family has had great customer service at the Enterprise rental that is right down the street, and I would recommend paying a little more for basic safety and great customer service. read more

Do not rent from this establishment or Avis period. Unprofessional, rude and they give a damn about customer service. They call their billing dept collections to make you think you're in collections for a bill you just got in the mail for $28.00. I'm going to report them to my company and implore them to take Avis of the list for staff work travel. Just horrid. I only gave a star because you have to. read more

I called the office and asked "do you have cars with snow tires?" And the man on the line said "yes, we do". I asked to reserve one, and explained I wanted an SUV with snow tires and 4WD because I was driving to the mountains and there was snow coming. He agreed to reserve one for me. The car did NOT have snow tires. I ended up stranded on Vail Pass in the middle lane of the highway, unable to make it up to Eisenhower tunnel. Trucks and cars with snow tires passing me on my left and right at 60mph, and I was at a complete stop in the middle lane because the car did not have enough traction to make it uphill. I had no control of the steering wheel and could not even pull over for safety. Several times I almost uncontrollably veered into the left lane where I would have been struck by oncoming traffic. This lasted about 15 minutes until a tow truck pulled up beside me and offered to tow me to the top of the hill for $300. I had no choice but to accept in the conditions. The tow driver called the tires "absolute horseshit" and explained that had I not been towed (and not been hit by a passing vehicle), I would have eventually been pulled over for violating code 15 vehicle traction laws. This would have been a $600 fine and also the cost of towing the vehicle. After all of this, Avis charged me for a late car return (about $200), would not pay for the tow fee, and refused to accept any wrongdoing in LYING to me about snow tires. I just was repeatedly told to "call customer service". This was an incredibly dangerous situation and no one should rent a car from this company with any expectation of being able to safely drive in winter conditions. I'm an experienced driver in CO and in snow, and I NEVER would have rented a car without snow tires. Oh also yes per all the other reviews - guy did not give me an honest quote over the phone, kept neglecting to mention various fees and cost increases when I went to pick up the car, and upon return charged my card without even mentioning he was adding a $200 late fee. I was absolutely livid when he handed me the receipt. These guys suck. I could have died. And they scammed me. read more

Do not book with Avis/Budget rental. With the pandemic our cruise/vacation has been cancelled. In and attempt to get a refund for our rental car, they are charging customers a $50 fee (more than half the rental cost). Once I requested to speak to a manager they then offered a $50 voucher that must be used with in a year. If we are unable to use it before then, we are out the money. Also, since I am not a preferred customer, they would not even send me and email to confirm this voucher. Terrible customer service and they clearly are only worried about taking advantage of people during this hard time. read more

Avis Rent a Car - Car Rental Near Me - Boulder, Colorado

I will never rent from Avis ever again. Returned rental SUV (I live in Colorado and it has snowed/melted) and was charged a $250 cleaning fee because there was mud on the driver's floor mat. There was not much mud at all, I asked the rental guy if I could just clean it myself, and was told No, I had already turned the car and the rental agreement was over! That he doesn't have cleaning supplies there so the car would have to go to Denver Airport to be detailed! These guys are thieves! Never rent from them! read more

I am going to be honest, my personal experience with them was brilliant. I got an upgrade in car, both times I walked in the individual working was cleaning and disinfecting with mop buckets, so it wasn't just for show. I will however point out, that the white people who shared the space with me, were not the kindest to the staff. There were little comments, there was a tad bit of #Karen/Entitlement going on and several things that were spoken about the loudest were "user error" and not once did they lose their cool or not properly social distance. It was a well trained and much more disciplined staff, then I would have been with some of the terms used. I am older, so it did not dawn on me to film anything to the staff had already de-escalated situations, but a lot of people made a lot of mistakes and those people put all the blame on the staff, I commended them on their actions and was met with the very sad "During these times it happens a lot, people are scared and they want to lash out at something tangible, do you already have a reservation with us and if so, in what method was it procured". I am unsure of everyone else's interaction on any other given day, but if anyone was there on that Saturday and left a comment or review, it may be best looked at with a grain of salt. I wish that I had gotten names, but I was driving driving to Wyoming in a wonderfully clean vehicle were the price I paid was less then what was quoted and my return drop-0ff time took less then 4 minutes and I was shocked and tired from the drive and how convenient it was. read more

I reserved a car online, and when I got to this Avis location, the man told me he hadn't checked the reservations. The only car that met my needs was absolutely dirty, both inside and out. Obviously no attempt had been made to clean the car after the last customers had apparently been driving through the desert on dirt roads. I was astonished. When I asked for a reduced rate because of the car being so dirty, the fellow behind the desk (the only employee who seemed to be there) responded that he didn't have the authority to grant me a discount. Because I had guests arriving at the airport only a few hours later, I took the car, full price, dirt and all. I have never had a car rental experience like this before. Beware of this Avis rental location. Oh, and for the fellow behind the counter: Please do work on your positive customer service! Greg H. read more

I had a really good experience renting a car from this Avis location. My family was planning a road trip to Utah and their online reservation system was really convenient and easy to use. The fee was actually cheaper than some of the other companies I looked into. What I liked about this location were the convenient pickup hours and how fast it was to get the car. This Avis location allows you to pick up on Sundays whereas some of the other places in Boulder are closed. It also didn't take forever to fill out paperwork. The man behind the desk found our reservation, filled out the necessary paperwork and showed us to our car. It probably took all of 15 minutes. The car itself was new, clean, and spacious. Quick and convenient I would rent a car from here again! read more

Zero stars. I have been charged $218 for something that was 100 percent Boulder Avis' fault. I rented a full size sedan in May 2022. I drove the car for a few days with no issues, but then one morning the car didn't start. I had to call roadside assistance and someone arrived about two hours later. I was about 10 minutes away from one of the largest airports in the US. The roadside assistance car came for jump start, but the car didn't require jump start because a screw that connects a cable to the battery was missing. He reconnected the cable and then I was able to start the car. The roadside assistance person couldn't believe how they missed that issue. This problem was 100 percent Boulder Avis' mistake, and I have been charged $218 for something I had zero responsibility. I went to this Avis branch to dispute this charge and they repeatedly told me to contact the corporate office. Check your rental car twice before you pick up your rental from this place. It's worth spending a little bit more and renting from a more reliable rental company. read more

Rented a car for my trip to NV and when I told the owner the mileage I was planning to drive, he gave me one class upgrade to get a little better comfort and fuel savings. I put nearly 2400 on a suv and never got a bit of hassle. The new owner is friendly and helpful and didn't even make me put on a face diaper. The car was awesome and comfortable and worked great for our trip. It helped to have just a little extra for such a long trip and he helped make our vacation just a little better. read more

Customer care says they have card but these people are saying no Cars. Seriously after paying the amount they say NO CARS. Are they doing some other business or dont want to work when the weather is good. read more

Great service from Michael. I picked the car up from the airport in Denver and returned it on a one way to Boulder. When I got the car, it had 7/8ths of a tank and when I returned it, I returned it full. Michael was kind enough to comp me for some of the gas. What's even more important is both Michael and his co worker greeted me with a smile when we walked in. read more

Avis Rent a Car - Car Rental Near Me - Boulder, Colorado

We had two vans reserved for a Saturday field trip, when we arrived to pick them up, no vans, no apologies, just bad customer service.

They quoted me $120 per day for a van and then upped the price to $380 when I showed up (30 minutes before I needed to grab my passengers). Worst car rental experience possible. read more

Horrible!!! I rented here because it was convenient. But it took me 20 minutes to get the guy to give me an honest quote (he kept trying to charge me twice as much and then, after 20 minutes, says "Oh, I was going to charge you for two days instead of one!" Printed out the bill and then still charged my credit card $15 extra for no reason!!! The car was clean but not maintenance (the screen kept popping up with a "oil change needed" warning every few minutes. Horrible customer service and dishonest business practice practices. Would give it a 0 rating if it was an option. read more

My boyfriend and I had a wonderful experience here. Anthony helped us and treated us like royalty from the moment we walked in. Our original car was't available so he upgraded us for free. We had the car for a month and got a great deal, with no extra or hidden charges. Thanks for a 5-star experience. read more

Unethical, did not tell us of all charges before charging our card. Customer service number refused to help us or fix the situation. I was also hung up on repeatedly by customer service. I will NEVER rent from here again. read more

Literally the worst customer service I have ever encountered. I reserved a car three weeks in advance for 9am on Saturday morning, but when I arrived they said they couldn't promise me a car until the agency closed at 1pm that afternoon. Worse, the agent did not even acknowledge my presence (I was one of two customers there) for over a half hour, and when he finally did he hardly even apologized for the inconvenience. When he finally got me a car an hour later, he made it seem like he had done me a huge favor, even though it was pure luck that another car had just been returned. Oh, and he tried to charge me an extra $60 for them to fill up the gas tank for me, a service for which I did not ask (he said I chose that option when I reserved the car online, but that was not even an option on the website). Next time I'll walk the extra mile down the street and go somewhere else. read more

So the employees here are great. No complaints about the guys at this location. They even helped us avoid hidden costs. HOWEVER, we will not be renting from Avis (the entire company) ever again, due to their idiotic policy about adding a second driver. We rented a car for the week and needed a second driver for just one of the days (primary driver was sick) but they wanted to charge us for the whole week! Enterprise would never dream of doing something like that. Also, their corporate customer service reps on the phone just mindlessly read policies over and over again off a script and don't listen to any of your actual needs. Goodbye Avis. read more

Lots of family in town using all our car space, and I needed a car for a family emergency. I remembered that I had a coupon for a free rental as a result of a class action lawsuit against this company. After renting with them now I see why someone was upset enough to sue. There were only two of us trying to rent here, and it took 30 minutes to get a car. The antiquated computer system seemed confusing to the staff, who kept having to call supervisors and the national number to get it figured out. Even though I and the other gentleman had already booked online, we were both given much higher rates. It seemed vet complicated to have to get this worked out, and I ended up having to talk to customer service myself. I won't be using this company again, back to my usual Enterprise who always has their act together. read more

People. Save yourselves. Drive to the Denver airport. Super slow. People weren't cool. All bad.

I prepaid online for a reservation and when I arrived they had exactly zero cars available.