Cancel

    Open app

    Search

    Avis Rent A Car

    1.4 (52 reviews)

    Avis Rent A Car Photos

    You might also consider

    Recommended Reviews - Avis Rent A Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The Avis Budget check-in. It's a good distance from the airport.

    Unfortunately, they didn't keep our car in stock, so they offered us an alternative car. The car was not clean and had an incredible stanch of Marijuana, which is certainly not good for a kid. We inform them of this and they gave us a little break. Unfortunately, when we took the car back to Avis they tried to overcharge us. When we tried to speak to the manager, Kyle Cooper, he ducked our calls. In fact, he never called us back or even emailed us, despite sending us a welcome email saying that he was here for us. The assistant manager, Andrew Egan was supposed to remove a bogus charge that Avis put on for no reason. He did not do so. So we had to get it removed elsewhere. All in all the service is really poor here, and we could not recommend it to anyone else in good conscience.

    Damage I tried to report.

    Terrible slow and grossly undertrained/incompetent staffers on the day B4 Thanksgiving. Two young ladies behind the desk; one was a trainee. We got her of course. Long delays even with pre-checkin. All 4 of us (and I'm disabled, wasted an hour so (4 man hours lost), just to get the keys and finalize a pickup rental. Qhich should have taken 5 mins max. The staff were stressed, and their solution was to muddle thru and not communicate with customers and say what was going on, leaving us in the dark for 45 to 55 mins. EX: no.gas in the pickup, so they had to drive it offsite for gas, but never told us. EX 2: Truck had a damaged side panel with blatantly obvious ding, scrape and rust by gas full cap. I doubled back to office to report this discrepancy. Staffer blows me off, then gas lights me, telling me to take pics and report it to the person at the parking lot exit kiosk. Wrong. She says she cannot log any damage issues on any rental and I'm to hang onto the pics for checkin. This puts the burden of proving the damage on me, which is a misleading and disceptive trade practice. Some rental companies have been known to trick the renter, and try to charge them for damages not incurred. I tried heartily to show the damage side wall and rust, scrapes and missing auto FM antenna, to their exit gate staffer, but the gate person said it wasnt her job and therefore she couldnt help. Infuriating and this last part wasted another 10 minutes. Ppl at the checkin.counter couldnt figure oit how to wring up a 4 day rental pickup on an AMEX card (a first), or how to send a receipt to a customer email. The service was so poor, I feel the need to report the pre-rental exisiting damage to coorporate, so I dont get charged for it on the return, where aI will have to now PROVE with my pics that was already damaged before we picked it up. A shameful way to run a business.

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe P.
    0
    13
    19

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Katy L.
    19
    125
    22

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rob M.
    0
    36
    18

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of April M.
    62
    46
    50

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Andy Y.
    155
    518
    2540

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Jennifer.W the best hand down very ( professional) her services, her smile, her attitude, she make you feel like family

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Scott C.
    71
    343
    28

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Darrel F.
    35
    38
    11

    17 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jorge S.
    497
    21
    68

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Marie T.
    765
    2468
    1115

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    16 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Jessica F.
    282
    103
    12

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John K.
    236
    198
    301

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    Austin airport and a dedicated rental structure footsteps away from the terminal.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Fox Rent A Car - Austin mural

    Fox Rent A Car

    1.6(409 reviews)
    0.5 mi

    (6 out of 5 stars!)…read more This was my second time renting with Fox Rent A Car, and once again it was an excellent experience largely because of Zak. Zak was extremely helpful, professional, and communicated everything clearly from start to finish. The checkout process was quick and timely, and he went above and beyond to explain things I didn't fully understand without ever making me feel rushed. Because of Zak's outstanding customer service, I'm officially a customer for life. I'm a co-parent and travel to Austin every other month, and Fox will continue to be my go-to rental company because of experiences like this. Please keep Zak around give him a raise, recognition, whatever you need to do because he is awesome and will absolutely continue bringing in repeat business. Employees like him make all the difference. Goodbye Budget Rental and hello Fox!

    I wish i could give 0 stars but 1 is the only on Yelp. We booked a car through wisecars.com (car…read morebroker) and then they said we had to pick up the car from fox rent a car. It took us more than 30 minutes to get our car from the fox rent a car. First off, we reserved a Kia Sportage online and paid for it. However, when we got to the booth, the representative kept telling us we booked a Nissan Kick. And then, he said that car wasn't available either and that we can only rent us the Dodge charger which was a sedan. It newly saying is roomy and it would have plenty of space for our things. Which was bull! When we asked for a SUV, he said he had a grand Cherokee but it would cost us$20 more per day. It was so frustrating. He wasn't trying to work with us. I thought he was being rude and took advantage of us. We ended up taking the dodge because we didn't want to pay more. By the way, it wasn't roomy at all. It was cramped inside the car with the car seat, diaper bag, and me in the back with the baby. We were so mad. We complained to wisecars.com about our situation and they said they would email fox rent a car. They got back to us and said that fox rent a car actually upgraded us to that sedan. How was that an upgrade from an SUV? I wish I read the reviews for this rental car company before we went there. Don't rent from these guys. They don't care about you.

    Photos
    Fox Rent A Car - Error codes from our Fox rental car

    Error codes from our Fox rental car

    Fox Rent A Car - Rental car counters

    Rental car counters

    Fox Rent A Car - It's 1:59 pm, only one staff working and we have been standing for over an hour and half and have two customers in front of us.

    See all

    It's 1:59 pm, only one staff working and we have been standing for over an hour and half and have two customers in front of us.

    Dollar Car Rental

    Dollar Car Rental

    1.7(40 reviews)
    0.5 mi

    I was a bit taken aback to be asked to sign the contract when there was none to actually see, but…read morewas told, "Oh, we'll email it to you." Felt like signing a blank check, but I thought, "It'll be okay." However, it's been a complete fiasco to deal with them regarding being rear-ended, with the exception of their Roadside Assistance line; that guy was excellent. But apart from that, I've experienced a Hertz.com website that won't recognize the car contract or tags, the customer service line is "no longer in service", and the "contact us" form leads to a blank web page. Calling leads to a "call us again on a business day" message. I finally got a foreign call center who told me there was an accident report form in the glove box (nope!). I finally wrote up a statement and told the attendant when I turned in the car but got an "YOU HAVE DAMAGE! YOU MUST REPORT THIS!" email/text. Called the CS rep again and was told everything should be fine, since they have all the claim numbers, etc. But again today, I got the same email, demanding I account for the accident on your non-functional website. This is astonishingly bad customer service, which has taken hours of my time, day after day, and the fact that it's ongoing is even worse. It's clear that there are pervasive problems behind the scenes, particularly when they are things that should be easily addressed. :( Also, if you do book with them, look the car over and take photos--the seams were ripped in 3 places in the back seat. Lastly, be aware that if you use the toll roads, that will cost you big-time through Dollar, but you can set your GPS to "avoid toll roads" and it will prompt you to easily hop on and off the freeway at the appropriate times to avoid them entirely. :)

    Do not ever rent from this company which by the way is owned by Hertz. They have unbelievable…read moreamount of hidden charges and a confusing toll fee. Really really not upfront. DO NOT USE.

    Photos
    Dollar Car Rental - Yikes Dollar was more expensive than Avis or National by $50, asked them if they would match another reservation and thry said no. Boo!

    Yikes Dollar was more expensive than Avis or National by $50, asked them if they would match another reservation and thry said no. Boo!

    Dollar Car Rental - Original contract

    Original contract

    Dollar Car Rental

    See all

    Avis Rent A Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...