I called to modify my reservation. Maybe it was to difficult for there customer service rep to do, so she just hung up the phone midway through the call. AMAZING. read more

Terrible service! Avis once had a motto, "We try harder". Now their motto seems to be "We hardly try". A little after midnight, my wife and I arrived at the Avis counter at George Bush Airport in Houston. I had reserved a small car, like a Toyota Corolla. There was a middle-aged man on duty at Avis. He said that he only could rent us an SUV. He said that on a one-way rental, Avis policy stated that it had to be an SUV. This was quite difficult for us. We both are over 80. I had never driven an SUV, the Houston highways were unfamiliar to me, and it was after midnight (because our flight had been delayed). I had requested no insurance. He asked me "Do you want full coverage or only coverage of the vehicle", as though those were the only options. I chose (and was charged for) the full tank gas option, but the tank in the car I rented was only 3/4 full. I wish I could give a score below 1. I will never rent a car from Avis again. read more

Do NOT rent from Avis. I returned a minivan with minimal dirt on the carpet from usual use, and they charged me a $125 cleaning fee. When I questioned it, they themselves described it as "light dirt," and the pictures they sent show some normal lint and two small leaves. We did not eat or drink in the car and used it fairly minimally. read more

We rented a van for one week. We returned the van completely full of fuel. We even stopped on the way to the airport to top it off and make sure it was full. Avis has sent thru an additional charge on my credit card for fuel. I called customer service to dispute this. I was told to send proof. I told the agent the pump did not generate a receipt but I could show the charge from my credit card statement. He said fine. Now they are saying it isn't sufficient proof. I'm so sick and tired of companies with incompetent workers. This is complete madness. I know for a fact the van was FULL. If I could rate less than one star I would. I'm still going to fight this. But one thing is for sure, we will never use Avis again. read more

Unfortunately, they didn't keep our car in stock, so they offered us an alternative car. The car was not clean and had an incredible stanch of Marijuana, which is certainly not good for a kid. We inform them of this and they gave us a little break. Unfortunately, when we took the car back to Avis they tried to overcharge us. When we tried to speak to the manager, Kyle Cooper, he ducked our calls. In fact, he never called us back or even emailed us, despite sending us a welcome email saying that he was here for us. The assistant manager, Andrew Egan was supposed to remove a bogus charge that Avis put on for no reason. He did not do so. So we had to get it removed elsewhere. All in all the service is really poor here, and we could not recommend it to anyone else in good conscience. read more

Avis Rent A Car - The Avis Budget check-in. It's a good distance from the airport. - Car Rental Near Me - Austin, Texas

Terrible slow and grossly undertrained/incompetent staffers on the day B4 Thanksgiving. Two young ladies behind the desk; one was a trainee. We got her of course. Long delays even with pre-checkin. All 4 of us (and I'm disabled, wasted an hour so (4 man hours lost), just to get the keys and finalize a pickup rental. Qhich should have taken 5 mins max. The staff were stressed, and their solution was to muddle thru and not communicate with customers and say what was going on, leaving us in the dark for 45 to 55 mins. EX: no.gas in the pickup, so they had to drive it offsite for gas, but never told us. EX 2: Truck had a damaged side panel with blatantly obvious ding, scrape and rust by gas full cap. I doubled back to office to report this discrepancy. Staffer blows me off, then gas lights me, telling me to take pics and report it to the person at the parking lot exit kiosk. Wrong. She says she cannot log any damage issues on any rental and I'm to hang onto the pics for checkin. This puts the burden of proving the damage on me, which is a misleading and disceptive trade practice. Some rental companies have been known to trick the renter, and try to charge them for damages not incurred. I tried heartily to show the damage side wall and rust, scrapes and missing auto FM antenna, to their exit gate staffer, but the gate person said it wasnt her job and therefore she couldnt help. Infuriating and this last part wasted another 10 minutes. Ppl at the checkin.counter couldnt figure oit how to wring up a 4 day rental pickup on an AMEX card (a first), or how to send a receipt to a customer email. The service was so poor, I feel the need to report the pre-rental exisiting damage to coorporate, so I dont get charged for it on the return, where aI will have to now PROVE with my pics that was already damaged before we picked it up. A shameful way to run a business. read more

Avis Rent A Car - Damage I tried to report. - Car Rental Near Me - Austin, Texas

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This is unfortunately. consistently, the worst AVIS location I've ever been to across the United States. I've experienced all of the following at this location: - charged an extra day while being told that my 35-minute early pickup was okay. Turns out, I was 5 minutes over their 30-minute grace period, but the attendant didn't know, said it was okay, and checked the car out anyway, causing their system to automatically charge me. - had another attendant pretend that they actually knew it was going to charge me - "yeah, we said it was okay but it doesn't mean we aren't going to charge you" (for five minutes...? obviously, I'd have just waited five more minutes to pick it up) - received a car with sticky material all over the center console and in the glove box, and was told "really?" and eyes rolled at me when I refused to accept it - returned a car on time, but was charged as if I returned it 3 hours later, resulting in a toll charge and gas charge I had to dispute (by that time, someone else had checked it out and was actively using the gas) I've visited more than 10 AVIS locations and I've had more issues at this location than all the other locations combined. Genuinely, I have no idea how the regional manager is okay with the operations as it doesn't look like I am the only one having problems here. I would recommend using literally any other rental car company at AUS. read more

I rented a car from Avis, which I picked up via Budget at the Austin airport and returned to the Oakland airport. The car windshields were dirty inside and out, and there was pet slobber on the back windows. I was in a hurry, so I didn't complain. When I left my motel the next morning I noticed there was dog hair on the back seat, but I didn't care because I was picking up my son and his dog. I covered the back seat with a blanket for our Bordoodle and we started driving. Later, I received an email from Budget saying "Dear Avis Customer" you owe us and additional $250 for cleaning the car. I called them and they refused to delete the bill saying the car had dog hair in it. I only rented the car for 2 days and there was no other "damage" was claimed. Their website says pets are allowed, the car was already dirty, and how does it cost $250 to clean a car?!?! I will never use either Avis or Budget again. What a scam. read more

Terrible experience with them. I made a reservation for a Tesla and when I got there they gave me another vehicle that wasn't a Tesla. I tried to change to a gas vehicle and they gave me a vehicle that wasn't transferred to my name and when I got to the exit I couldn't get out. I went back to the office to see what happened and the Avis Priority attendant was very rude and treated me very badly. In the end they made me change vehicles again and gave me another low-quality vehicle. Now I'm paying Tesla prices for a low-quality vehicle. I hope people don't go through the same experience I had. read more

If you want a terrible experience go here. They would not honor my wife's rental rate and then offered a double rate instead as it reserved through expedia. Talked to the manager and they had no ability to help. They would not match the online rate either from avis that was in the middle eitherEnded up with no car and had to return to the hotel. Is there a zero star option? read more

If I could give this place a .2 out of 100. We get to our rental counter and check in for our car that was reserved and pre paid months before our pick up date. We reserved a full size sedan. When we approach the isle to select our car, we're told there are no vehicles and they offered us a car 3 classes lower than what we RESERVED. The agent who told us that was very rude - stated that we don't have cars, we're over sold. We then asked for his name so we can go back downstairs to the sales counter to try to rectify the issue, he said "my name isn't important, I've put in my 2 weeks notice anyway". After waiting for 40mins for a car to come back, and get cleaned so we can have it....we finally enter the car. It's filthy. So done... read more

AUS airport - The preferred board didn't come thru for me pre pandemic and now. And line is super long. The wait to the counter is ridonkulous. At this rate it's faster to Uber or ride share. Hertz line is short and their board for walk straight to car seems to be working. Recommend you to rent from there - that's what I'll be doing next time to avoid a 3rd fiasco of time suck. read more

You get what you pay for - usually use Hertz and even they are suspect these days. This place - HORRIBLE They all have disgusting cars these days and no service no matter the company but this location is the worst! Preferred member - car was not ready, when I got one it was dented - disgusting and the next day I saw an ANT infestation on the drivers panel! They were coming out while I was driving, told me to bring it back while I was working! No one answers the phone and they are all clueless - you get transferred to a far way land with non-English speaking people. Sure - will just "deal" with it and work in my dress clothes with ants - no excuses. Stay away! This whole location is gross! read more

Wow this was a really quick and painless experience. The service was fast and we were able to rent an awesome jeep Cherokee. Pickup was a breeze and drop off was even easier Highly recommended! Austin airport and a dedicated rental structure footsteps away from the terminal. It's pretty awesome read more

Terrible. Just terrible. We just got back from our flight at 12 at night and went to find our car which wasn't even there. We had to go all the way to the front desk which took forever to find. We eventually got a different car but then it turned out that the car was only at 18% battery. We went back to the front desk but then they told us just to go back and find a place to charge it. We eventually found a place to charge this all electrical car which was when we finally found out that someone had changed the controls so that the battery level could only 18%. When we called they said we'd just have to drive all the way back so they could examine it. It was now 1 in the morning. This was an utterly stupid experience. I'm never using Avis ever again. read more

Failed to give me a confirmation number, rental agreement number. Car smelled awful, was dirty, no windshield washer fluid. Went to get receipt, because they failed to give me the info above it was a major headache to get receipt. I'll stick to Enterprise never had this issue with them. read more

I'm a Presidents Club member and was assigned a car when I landed. No car, and the line was 20 deep with one person at the counter. Terrible. This never happened when our corporate account was with National. read more

I reserved a midsize car (gas car for a 12:30 noon). I got there and was told there were no cars and I would need to wait about two hours upstairs in the very hot garage. I was in town to see a very sick family member. I did not have two hours to wait. I was told if I wanted to "upgrade" and pay the fee of course I could rent a Chevy Bolt. I said "fine" since I needed to get to my family. I was told there were "chargers" everywhere and the electric car would be fine. It was not fine- I had to worry about how many miles I had to do this and that and charging took all day unless I was lucky enough to find a working supercharger - and yes all of those were only available in the city and not in the rural area where my family lives. This was a nightmare. Why have people book a rental car if you aren't going to have the cars available? It's false marketing and should be illegal. I have to go back to Austin next week- I won't be renting from Avis. Oh I also forgot to mention I was unable to charge the car at my family's house so I was forced to drive to the city to charge it while wasting precious time. Also I called to let them know I couldn't charge it at home and I really needed to trade the car in for a gas car and was transferred to "road side assistance". Just not helpful. read more

Absolutely the worst experience end-to-end. Would give 0 if that was an option. We have had great experiences with Sixth and Hertz and we recommend you try them. We picked up our rental car at the Austin airport. After an extremely long wait we got to the counter and realized that our booking was incorrect because we had originally requested to drop off in Dallas. At the counter they told us they couldn't do anything, that we would have to call customer service and that we would likely be charged an additional $250 - $350. When they gave us our car it was dirty. Seems like a bottle of pop exploded in the front seat and no one had cleaned it. When we went back to the counter at the garage, there was a person there that was a trainee and she didn't know how to switch cars. She had been left alone at the desk and "didn't know when her trainer would be back". When we called their customer service line they told us that because we had picked up the car they couldn't do anything and that we should have made the changes at the counter. (We tried) They told us that it would cost an additional $75 dollars to change the drop off location but with extra admin charges on top of that the actual total was an extra $218. When we spoke to the agent about our experience he said there was nothing anyone could do because the system did not allow them to make any changes other than adding additional services and charges to customers' accounts. He told us that not even the managers had any options to make changes and that we could try again at the counter in Dallas if we wanted to. To be clear this review is both for the policies and procedures at Avis as well as the staff. We did not encounter anyone who was trained to actually try to help customers. We have had great experiences with Sixth and Hertz. We recommend you try them. read more

I can't say my experience at this location has been consistent with the previous reviews and I have been renting from Avis for a long time now...in all locations throughout the US. This is by far the best one in terms of customer service and overall rental experience. I always make a reservation through their website and the price quoted has always been the final price on my receipt. if not I just show them the receipt and it is adjusted. price differs if I return the car at a time not originally requested through my reservation. I would say this though...seems that renting from the airport adds on LOTS of additional fees. The same reservation at an off-site is significantly less...but just not as convenient. Will be back! read more

Wow, this is by far the worst experience I have had being an Avis Preferred Plus patron. I am going on 30 minutes waiting to leave the rental car gate. I counted 22 cars at this time. I travel 60 working days a year plus personal vacations. Avis needs more personnel, lanes, and/or needs to negotiate with the Austin airport the leased space is not sufficing. LAX, O'Hare, NY, Newark all have better experiences than this. read more

Avis Rent A Car - Car Rental Near Me - Austin, Texas

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told oh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3 read more

THIS PLACE IS A SCAM !! STAY AWAY! If I could give this place zero stars I would. I recently rented a vehicle and as always before I return the car I fill up the tank and take a picture for proof. 3 weeks after my rental I was charged $86.11 for gas. I sent them a picture to dispute the charge With the caption from my iPhone showing place " Austin Bergstrom Airport" , the date, time I returned the car, miles, a full tank in THEIR garage and they have to nerve to tell me that that is not sufficient proof. But instead want a receipt of gas purchased like that is going to prove anything. DON'T GO HERE again this place is a SCAM. read more

Wow... a $132 reservation that got a whopping upcharge of $200 when returning the car... and the customer service agent can't explain why. Never again. And you can expect a BBB complaint to be filed, as well. read more

Do these guys work off commission? My family & I reserved a mid-size SUV online for the week @ a set price of $240.00. When we arrived to p/u the vehicle, I was charged $600.00 dollars for there "full coverage insurance," which I CLEARLY told them I did not want. The guy who I did not get his name seemed rather inconvenienced about having to re-do another contract, however, there was no shortage of scare tactics in the process of him re-doing the contract. Things like....you could possibly have to pay for the whole vehicle....sounded like a bad used car salesman! I get it....it's in the verbiage of the contract, but when I have to tell you NO multiple times after you tacked on an additional $400.00 without telling me, Yea we have issues! I failed to mention where they ATTEMPTED to charge me for an additional day. FYI- Most credit cards have CDW- Collision Damage Waiver, for rental vehicles....so don't buy into their B.S.! Keep up the great work avis...you guys are leading the pack in shitty customer service....CONGRATS! read more

Terribly slow! 2 people working with 15 customers in line. If I hadn't prepaid reservation I would have gone to another car rental company. read more

Jennifer.W the best hand down very ( professional) her services, her smile, her attitude, she make you feel like family

If you care about customer service, you shouldn't rent a car from here. When we arrived at the counter there was a long line. There was only one person working at the front desk and she was not doing anything to help move the line along. We waited for over an hour and a half. I had a reservation for mid size car. They were out of mid size but offered me an SUV. I didn't want an SUV as I hadn't drive in a while and I'm not that great at driving big cars. I tried to explain this to the women but she had no sympathy, she just indicated that was my problem. I asked if there were any smaller cars and my only option was a car that was "premium" and it cost a lot more, it wouldn't have been so bad if the women there wasn't so rude and unhelpful. I felt like I was in an episode of Seinfeld! Isn't the purpose of making a reservation so that they'll have the car you reserved? Just like on the show, this rental agency obviously doesn't understand the concept of a reservation. (: After our trip was over I received an email asking me to take a survey about my experience. I filled out the survey and a customer service supervisor emailed me to ask me why I gave the place poor reviews. I responded to her, asking several questions and she never emailed me back. I sent her a follow up email asking why she would request my feedback and then not respond when I took the time to give it to her? I never heard from her. This company has a lot to work on when it comes to customer service. They could have made it better when the customer service person emailed me but they failed again. I rent a lot of cars but usually from National, where I've never had a problem. Their prices seem just as good or better than Avis's. I will never rent from Avis again. read more

Terrible experience. We rented a minivan and upon arrival they attempted to charge 3 times the original rate quoted. We got that corrected, but their cars are dirty. The car we were issued we discovered the second day that there was a car seat left inside and crumbs, a used mask, and an empty Coke bottle, which tells us they do not thoroughly clean the interiors of their cars. EWWWWW! Never will use them again. Also even for married couples they charge for the second driver. read more

I picked up my car rental at San Antonio but dropped it off here in Austin. Finding the Avis area in the parking structure was easy (around the top floors), and we were able to drop off the car pretty quickly. The attendant simply checked a few things and he gave us a receipt. We were free to go to check in our flight. HOWEVER, once I looked at the receipt, I saw that I was overcharged. I went to the Avis clerk and verified the charges with her. She did confirm that I was overcharged and she made sure to remove the extra charge. I was so happy that I checked the receipt AND that I also had ample time to verify the extra charge with her. If I was short on time to make my flight, I would have not been able to do that. Overall, it was an okay experience; I was happy that checking out was quick and easy and handling the overcharge was easy as well. However, I would highly advise to double check your receipt and always arrive to airport early (as always) to handle any unexpected issues like this. read more

Rented a SUV from AVIS a few weeks ago and it was a horrible experience. They did a "bait and switch" on my during an upgrade. Told me it would be $65 dollars per day for the upgrade, but ended up adding $65 dollars to the already daily fee of $53.00 dollars. I will not use AVIS again, even if they are the cheapest price! I will pay more to work with an organization that is honest. Lost business for ever Avis!! Thank you, Tim read more

Extremely ridiculous. They only have one person working on a busy Saturday morning... I've been here for over an half hour behind 10+ other people and it takes him over 15 mins to help one person... waste of time! Go to hertz or enterprise. read more

One and a half star rating, why am I not surprised. I pulled in to return my rental car at the same time quite a few others pulled in too. There was only one lady checking people in. She seemed stressed and I'm sure she was. People have to catch flights, she needs help. What she did do that bothered me though was go down one row and start at the back of the second. Now you've upset the 7 people that pulled in first who have already been waiting. Shame on you Avis. read more

Rented a minivan from the airport Avis via Priceline. The counter agent was pretty mellow and didn't try to upsell me on the useless insurance (see my review of Okla. City airport Avis). When I got to the "Fuel plan OK/Cancel" option, I hesitated, and he said just click OK. I said I always fill the tank myself so I don't need the fuel plan. He said "That's fine, you won't be charged." I said "so what do I click here?" He said "Just click OK to continue." He said "fuel tank is full, just bring it back full, have a nice stay!" A nice, friendly guy. So when I received the vehicle (no great catch -- a Sienna with high mileage, a few rattles, and non-functioning electric doors) it had a 7/8 full tank. I pointed this out to the guy at the exit gate, and he jotted down "3/4 full" and his initials on my rental agreement. I have no idea if anyone in the world would ever see his note other than himself or me but evidently he had no way of entering the information into the computer system. I topped off the tank at drop-off time, just to prevent them slamming me with a fuel charge, and the guy checking the car showed me a $45.98 charge on my receipt. "That's the fuel plan" he said. I said "I didn't ask for that, and I filled the tank." He said "Yeah sorry about that but you have to go down to the counter and have them take that off. I can't do it here." So with 70 minutes before my flight, I had to go wait in line for 20 minutes to get this spurious charge taken off. The agent (not the same one) seemed awfully calm and unsurprised. I said "Why is this charge there? I was told I wouldn't be charged for fuel. I returned it even fuller than you gave it to me! Why did he tell me to accept the fuel plan?" He said "Sorry, I'll talk to him about that, have a nice flight." These people are con artists and will slam you with extra charges such as fuel if they can get away with it. They probably figure, if one in ten doesn't notice the extra charge, they've made a nice profit. Avis is sleazy and I will never rent from them again. These other one-star reviews are pretty accurate and I would avoid them. In fact, I'll have to stop using Priceline now, because you never know who wins the bid. Buyer beware. read more

Horrible customer service... I'm really disappointed. The lady who helped us was really rude, got loud with us, and gave us attitude when we told her we had reservations for a car. She told us that she was all sold out of cars and was just so rude. Maybe she had a bad day, I don't know. But the way we were treated was unacceptable. read more

Classic bait and switch...Don't rent her or any other Avis. I booked a minivan, was offered a mid-size!!! The kids and their car seats will have to wait at home. Avis sucks, how are they still in business? read more

Really terrible experience. Rented a car that was rear-ended 2 days into the rental period. Nationwide was insurance agent of the driver who hit me. Driver took 100% of the blame. Nationwide paid Avis 100% of the claim. Now I'm charged $495 dollars by Avis for "fees" which they said were "in the fine print" of the agreement I signed! Do not understand how the renter who did not have ANY fault for the accident, is responsible for Avis administrative fees. Didn't I already pay with jacked up rental costs? read more

Please do not rent from Avis at any location. I was quoted an estimate of $277 and charged $947. This is not an exaggeration or a joke and I have wasted not only $600 + but countless hours on the phone being pushed around from one agent to another. When the Billing line is busy, they do not even let you sit on hold, they simply transfer you to reservations where they tell you you'll have to call Billing - so the cycle continues. I will never rent from Avis again and I would advise you not to either. read more

Rented cars from them more than once using priceline name your price option. Bad customer service. Charged me with insurance when I declined (twice). Double charged me on the same rental and gave me round around to get money back. Never answer phone. Just bad read more

STAY AWAY! TERRIBLE SERVICE! WILL WASTE DAYS OF YOUR TIME TRYING TO GET THEM TO DO WHAT YOU RESERVED AND PAID FOR IN ADVANCE!! I reserved and paid 2 months in advance for a full size car at the Austin Bergstrom Airport. When I arrived there they only car that had available for me was a full size 12 passenger van, or as they characterized it "a church van"... This being a difficult vehicle to maneuver in Austin traffic, I asked for a refund so that I might try another rental car agency , which they refused, so I was stuck driving this monstrosity. They said that I could check back the next day to see if the vehicle I reserved was available,( this would have involved a two hour drive back from my final destination to the airport. When I called the corporate office to voice my compliant the next morning. Their representative told me that I could call their various offices and see if these offices had a vehicle available. When I asked if they could search that for me instead of having to do this myself, the representative informed me that since they were located in California they were unable to do this. I finally got someone on the phone (after an hour of waiting) that actually agreed to try to correct my situation and found a closer Avis office that they said had a vehicle like the one I had reserved. I then had to again drive that 12 passenger van to that location. When I got to that office, they in fact did not have the vehicle. They gave me another vehicle that was not similar to the one I had reserved. No apologies, no refund, partial or otherwise. This resulted in a full day delay, disrupting my trip, as well as the inconvenience of driving vehicle completely unsuited to driving in busy Austin traffic. Later, after my trip, I registered my complaint with their corporate office. I got a boilerplate apology letter and a $30.00 discount coupon. I sent it back and told them that I would see that Avis was excluded as a business partner in all of my future corporate travel. They did not care. They are terrible at customer service. read more