This Avis rental is within the Austin airport, only about 5 minutes walk from terminal exit to pick up area. The cars are located on the 3rd floor of the parking garage. The primary lobby office is on first floor, but there's a smaller one on Level 3 as well. The pick up and drop off area is very well lit. It's super clean and organized. The spot numbers are easily visible and there are signs showing alphabetical location of each row. As soon as I landed, I received the confirmation that my rental car was ready for pick up. Upon arriving at the pick up area, found the car in assigned spot. The car was properly cleaned and in good condition. I used the express pass to exit the garage within minutes. We drove the car around Austin for couple of days. It performed well without any issues. Bringing the car to drop off zone was super easy, following the directions. Upon arriving, an agent processed the return on the spot and I received the confirmation email right away. We still took about 10 minutes to take all our stuff of the car and head to the terminal. Overall it was another great rental experience from Avis. This was 12th time renting from them in last 3 years. read more

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Not only did they lose my reservation but the only vehicle that was available was 100% electronic. A Ford SUV Mustang. Horrible car. First time driving electric vehicle. Traveled with 2 seniors and an infant solo was already difficult. I tried trading my vehicle from Austin to Waco at 3 different Avis locations. Every location was out of cars. I called the Waco locations (2) every day of my trip. None available. Only certain stations you can charge the car. I called customer service & reroutes you to a "INTERNATIONAL AVIS" even though I called the Austin location one. They did discount my overall cost but I still paid way too much for the vehicle. They said "sorry for inconvenience" without any hint of sincerity in their voice. I asked to speak to a supervisor to which they said I'd have to on hold for a "very long time". I tried calling another separate time & even though it was a different person it was the same answers (like reading from a script). Won't ever do business again with them. read more

I just had the worst customer service experience I've ever had with Budget/Avis. I reserved a gas vehicle for 12:00 PM on August 6th. When I arrived at the Budget location, there was a sign directing all customers to Avis. I went over there only to find a line about 27 people deep and waited 40 minutes just to reach the counter. When it was finally my turn, the employee looked up my reservation and told me there were no gas vehicles available--only EVs. I explained that I was driving to a remote area where charging infrastructure isn't reliable, so an EV wasn't an option. He then told me I'd have to go on a 2-hour waitlist for a gas vehicle, and even then there was no guarantee I'd get one. I reminded him that I had a reservation for a gas car at noon. His response? "The reservation is for the time, not the car." That completely defeats the purpose of making a reservation. I explained that I had an event to get to and was understandably frustrated. A supervisor came over, and after I explained everything, his response was, "What do you want me to do about it, cry or be sad for you?" I've never been spoken to like that by someone in customer service. It was incredibly unprofessional and showed a complete lack of respect for customers. They offered no solution other than waiting two hours for a vehicle that wasn't even guaranteed to be available. I told them to cancel my reservation. The employee said he did, but I had a feeling he hadn't. I called Budget customer service afterward, and sure enough, the reservation was still active--they had to cancel it over the phone. Thankfully, I opened Turo, found a vehicle immediately, and was on the road within minutes. Reservations should mean something. Stop overbooking vehicles and start treating customers with respect. This experience was unacceptable. Turo for the win. read more

Boo! Not a great experience. I normally use National car rental but decided to change it up and after waiting almost 3 hours for my car at the airport, they gave me keys to the wrong car. The wait was definitely the issue and it would have been nice to at least have a good customer service experience but sadly that wasn't the case. read more

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I had a car last weekend and was given the rate. When I got home, an extra $130 was charged to my card. When I looked for a receipt in my email, they hadn't sent one. So I had to call to get them to send a receipt and there were $100 in miscellaneous fees. I'm not sure if this is what they do in Texas, but I don't like it, tell me the price so I can decide if I want it. I usually rent from Enterprise because the price they give you when you pick it up is the price you pay when you return it. Lesson learned, I will stick with Enterprise from now on. read more

I returned the car with a full tank of gas. I filled up at the Texaco station about a half mile away, 7 minutes before returning the car. When my receipt showed up in my email, there was a $150 "Fuel Surcharge." Very scammy. I complained through customer support, and had to submit my fuel receipt three times before it was resolved. I finally got a refund, but they refused to give me even a few Avis points or a coupon for a discount in the future. I am never renting from them again. read more

As a former Avis employee, I'm deeply disappointed by the treatment we received at the Austin location on the night of May 23rd. We arrived around midnight with a confirmed reservation for a gas car. The line was long, but what made it worse were the two women working loud, disrespectful, and shockingly rude to almost everyone in line. They weren't just unhelpful they were straight-up mean. One customer ahead of us slammed a pen and paper on the counter out of frustration with how rude one of them was. It wasn't just us everyone around us was being treated poorly. When my husband asked to speak to a manager, they wrote down a number and told him to call. At around 12a.m., he called Jermaine, who answered and immediately dismissed everything he said. He didn't listen, offered no help, and then hung up the phone in my husband's face. Completely unprofessional. We were bounced around from downstairs to upstairs with no one taking responsibility. And when my husband calmly voiced his frustration, one of the women accused him of being aggressive and said she was calling security. It was ridiculous. We came back the next morning and were helped in five minutes by a different employee with zero issues. Clearly, the staff that night just didn't want to do their jobs. Avis, this was disgraceful. I know how customers should be treated because I used to work for this company. What happened on May 23rd was unacceptable. read more

Avis - Rude, Unprofessional, and Embarrassing employee - Car Rental Near Me - Austin, Texas

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Over an hour and a half to get a rental and get out of the garage. Almost no one working counters, and line to get out of the garage wrapped around. Anyone but Avis in Austin is a safe bet! read more

Avis did not have the car I reserved so had to drive 40 minutes to get to this location to rent. Very inconvenient, but at least I got the car I needed. Two months after returning the vehicle, I got an email claiming I damaged the car. Customer service could not tell me what I damaged until after my card was charged. Then they claimed that they had to reprogram the key - the same key I had used the previous week with no issues. They could not explain what was defective, or why it needed to be reprogrammed -- only that it was a valid claim and I was responsible. So after four wasted hours (extra driving time and talking to customer service) I paid extra to fix something not even Avis could explain. Pathetic. read more

Charges do add on not approved. Also email for damages to windshield when A. Should t have never been given a car with cracked windshield per the customer service rep and B. I had declared it with the attendant prior to me leaving the garage. Still had my pink slip that was filled out by attendant with her agent id number and I have pics. Read the reviews about Avis. All negative and they totally lived up to the sub par expectations. Horrible service. I have to ask how many times the windshield has been paid for by some poor soul who didn't notice or take time get it on record. The only reason I rented is National was sold out. Of course that is because they have excellent customer service. Never again with Avis. What a joke. read more

Avis rented me a car for pickup at 12:30 am. I am a preferred customer so I was expecting I would be able to pick up my car even if my flight was delayed. Sue enough it was delayed. I went to the preferred board and my na.e was listed along with many others. Everyone but me was able to go directly to their cars. My name said to go to the counter. The counter was closed! Phone support told me to come back tomorrow! I can't even get a refund because I've already prepaid. Never again!!! read more

I want to recognize Tom at the Austin Bergstrom Avis location for his outstanding service. Despite clear operational challenges and an incredibly busy night, Tom went above and beyond to help customers - who were not all kind or patient. Even while wearing a full leg brace, he moved throughout the rental lot, searching for solutions when management failed to respond, and coordinated with the teammates he could reach to get clients into any available vehicle as quickly as possible. He was calm, kind, and determined to do all he could to handle the difficult situation he faced. Thank you Tom for helping my boyfriend and I start our trip in the best way you could make possible, despite the circumstances and hand of cards you were dealt that night. read more

The car they wanted me to have was so dirty (fully stained seats. Super gross and a smell.) I asked for a different car. That second car was better but had a spilled milkshake or something on the console. So obviously not cleaned before I got it. I also suggest giving the staff scooters or roller skates. The lot is so big they spend so much time walking around. They could be more efficient. I don't know why I keep thinking Avis will get better. Always disappointed. read more

Avis - Dirty rental with half a tank of gas. - Car Rental Near Me - Austin, Texas

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Avis has rats! What a lousy experience. Two slugs working at the counter slow as molasses uphill sideways in a head on wind. "Your car will be ready in 15 minutes just have a sit over there".... Nope! 40 minutes later "Oh your car is ready ". No direction in the parking area. Awful read more

My flight into ATX was delayed and as the flight was delayed I called Avis to notify them. After a representative ensured me we'd still have a rental available upon landing Avis actually cancelled our reservation with no notification. We landed at 3am in atx with a 1-year old and no car (or baby seat ). I'd highly encourage renting from anyone else. read more

This was my second time renting an electric vehicle from Avis in Austin, and unfortunately, both experiences were terrible. This time I rented a Tesla that was completely beat up, and the AC had a horrible smell--unacceptable in the Texas heat in July. Because I was on a tight schedule, I didn't have time to return it, but I shouldn't have had to in the first place. Vehicles should be inspected and maintained daily or at least weekly, especially electric cars. In the middle of summer in Texas, a working, odor-free AC isn't optional--it's essential. Avis needs to improve their maintenance standards at this location. Customers deserve clean, functional cars--not repeated bad experiences. read more

If I could give 0 stars, I would!!! I rented a car for 3 days, but it was towed on the second day and no longer in my possession. I immediately contacted the company, provided the tow yard information, and was told a claim was made. I assumed it was resolved--until nearly $6,000 was taken from my account, leaving me with insufficient funds. The company claims I had the car for over two weeks, even though the tow yard confirmed it was returned to Avis on August 12. This is complete negligence on their part, and it has caused me serious financial issues. I will never rent from them again. read more

Bottom Line: Close to the terminal and friendly employees. Overall, I had a good experience at this Avis located at the Austin airport. I have to admit that the car I chose via the Avis app upon touchdown wasn't in the assigned spot when I arrived but the ladies in the office were friendly and were able to get me a comparable, upgraded car. Not only were the Avis employees friendly to me, they were friendly to other Avis employees coming and going. I feel like employees at rental car agencies are often totally disgruntled but here everyone was delightful. Unlike many larger airport, car rentals in Austin are right at the terminal. Once I got a new assigned car pick up was easy as was drop off. I also liked that I was able to fill the gas tank at the Texaco nearby in the cell phone parking lot. One small nit for this Avis is that the electronic preferred board was out of order. read more

*COVID Update* I was expecting the worst here. I read so many terrible reviews, but it was too late for me to cancel my booking. I pre-paid for a rental through Costco travel. The experience wasn't too bad. This is the location at AUS, the airport in Austin. The car rental companies are on the third level across from the arrivals. Avis had the longest line out of them all. If you're a preferred member, you get to go straight up the escalators to the preferred booth where there is no line. I spent an hour in line on a Saturday morning. At first the lady told me they didn't have my requested car, but then she made a call and she made it work. She was more friendly than I expected her to be, so I was very grateful for that. The car I got was ok. It did have minor scratches already, but the AC smelled like body odor. It was weird at first - I thought it was someone in the car. I soon discovered it was coming from the car. It made me feel like it wasn't sanitized or cleaned very well. The outside may have looked pristine, but the inside was kinda nasty. The gray-colored seats were browning. There were no issues with returning it. I didn't want to be late, but there was no one checking the return cars anyway. read more

Avis - Lone star view - Car Rental Near Me - Austin, Texas

Trouble filling gas- had one of those gas caps that is not a cap. The gas kept stopping to fill- I kept trying to force it. Gas was coming out and puddle around gas cap. I told the attendant that I returned the car to and showed him. He assured me I would not get charged - I was charged and abused is not refunding my overcharge. Get everything in writing but better yet- rent from someone else- I usually use enterprise but thought I would try Avis. read more

Vehicle not ready. Waited over 40 minutes. Vehicle damaged front end bashed in, but was assured that it "had been noted" already. Still praying we don't have an issue on this. Counter tech was not trained fully and failed to use the instruction binder but another clerk joined us eventually despite our clerk saying no thanks, and she got it done. Counter tech then informed us that getting into and around Austin had "many" toll roads. She did not inform me that there were two options- pay as you go or daily rate. I ended up with the daily rate. I then left the airport, stopped for lunch nearby and checked for the toll roads. There are only 4 and all are optional. I called Avis and requested a contract modification, even if I was stuck for the first day of coverage and was told I was out of luck and stuck with $119 cost unless I was willing to go back to the airport and go to the counter and ask for a revision. I will not be back to Avis. read more

Avis - What the car looked like when we picked it up. - Car Rental Near Me - Austin, Texas

This was the worst car rental experience! Avis has their customer service people trained to be scammers and prey on folks that are exhausted and need to arrive at their destination on time. They lie and then tell you that you signed a contract - so too bad. They do not even offer paperwork at the time of checking-in. I received an email after-the-fact. I rented a vehicle from Avis at Denver International Airport recently. First time in Colorado to plan my daughter's wedding, so I didn't know any better and believed it when the lady checking me in said I should purchase a toll pass. I usually do not purchase any extras, but she was convincing and sweet, so I agreed. She told me it was only $30 to add the package on - it came out be $60.35. According to Julio from customer service (useless and quick with his responses) this was non-refundable as "stated in the contract" that I never had a chance to read. I NEVER went through a toll the entire time I was there. A total scam. The worst part was they gave me a vehicle that had been in an accident. I took inventory of the vehicle and took photos of it before leaving the lot. I should have gone back to the customer service counter, but I was exhausted from my travels and it was a total mad house there. The car was dirty, I couldn't even see out the windshield when I pulled on to the highway. I drove to my destination in the valley and was scared to death. Upon stopping, this vehicle shuts down and restarts upon acceleration. Each time I accelerated; the car stuttered and shook which nearly caused me to crash since I couldn't get across the highway safely. Julio's quick answer to this was that I was supposed to call Avis's customer service during the time of the rental (again useless, it was my fault). Keep in mind this was all during my daughter's wedding. I could go on about what a horrible experience I had. Funny thing is, I was at a gas station and another Avis customer was stalled there - he said they would never rent from Avis again! I have not received an itemized billing although I returned the vehicle 1-day ago. I hope this review helps others to shop around and read reviews. I was too busy planning a wedding to worry about reviews - a mistake that will not happen again! Lastly, when I asked to speak to a manager (someone that wasn't so useless), Julio told me I could sit on hold for up to 5 hours. Nice customer service, right? read more

Avis - Car Rental Near Me - Austin, Texas

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Avis charged my credit card an extra $450 for a cleaning fee after renting a car. We were not told that we needed to clean the car, so we returned it as is. Their website and it says there could be a reasonable fee for cleaning the vehicle. We have several car washes where we live and they are between $10-$20. Never have I heard of a company that charges $450 for vacuuming a car. I can't believe Avis would treat customers in such a deceitful manner. After multiple emails, I have not received communication back from a human once. I will never use your company again. read more

Booked before arriving! Flight delayed so called and talked to them. Reassured me that truck would be available. Get there, they tell me I gotta wait another TWO hours and the couldn't guarantee it even then! WTF! YALL SUCK ! I LYFTED! What a horrible business plan! read more

I had no issues with my rental. I had the express checkout so I did not have to wait in line or directly deal with any employees other than the lady that scanned my code at the exit gate. Upon return, it was super early (0400hrs) so I did not encounter any employees then either. I simply left the keys in the vehicle. The rental car lot is definitely a hike from the terminal so it wasn't that amazing of a walk the other morning in the cold! read more

Got charged $125 cleaning fee for "Excessive Interior Dirt - Sand" which is an obvious lie. Customer support sent me the blurry photo (below) as a proof, I am not even sure this is the car I was driving or not. I wish I have seen the other reviews before booking. Just stay away. read more

Avis - THIS is "Excessive Dirt and Sand" per AVIS - Car Rental Near Me - Austin, Texas

I've always rented my cars from here and it was always cheaper than the other car rental. I hate that they aren't as cheap as they use to be

Reservation System down so all of us renters need to go upstairs to the Preferred Desk where 2 employees and 2 computer stations are available to service a whole bunch of us. I left and took Uber to my hotel with the hope their system will be up and running the next morning.... No such luck. Now, there are no vehicles. The real question is where is the management when all of this is going down? read more

First problem - they didn't have the type of vehicle I reserved. I was told instead of waiting for over an hour to get the small SUV I wanted, I could take a car, a truck or a minivan. None of these is what I wanted, but I didn't want to wait an hour for the car I reserved to be ready, so we take the car. Second problem - the car is dented and dinged up all over the side, marked with little white Xs and the passenger side window button is broken. I could roll the window down, but not back up. Didn't realize this until day two of trip. Third problem - after I returned the car, and the woman checking us in said everything was fine and we were all set, I get a notice that they're going to charge me an additional $125 for 'smoking' and excessive dirt. WE DON'T SMOKE! This is completely bogus! We also didn't leave excessive dirt - unless you mean normal amounts from being out in the rainy weather. It rained - we used the car in the rainy weather - and guess what - the floor mats got a little muddy. Isn't that what they're there for?? In all my years of renting cars, I have NEVER had this normal situation be called excessive. I've also never had them LIE about us smoking! Again - WE DON'T SMOKE! Fourth problem - when we called to speak to someone about this bogus charge, we had the worst customer service ever! We spoke to two different people, neither were helpful and they were both rude. I will never again rent from this company, and I'll tell everyone about my horrible experience with this company that LIES to over charge a customer. read more

This Avis does not make it easy in its preferred customers. Sadly. When I arrived, and I saw the reviews were so poor, I was surprised. But then, as I got to the rental car agency... I had to jump through so many hoops to get my car. Instead of it being on the preferred board to go get it... I had to stand in line for a really long time, and then they said it was their fault it wasn't up on the board. No apology... It came out to $389 for a four day rental... When it started at $39 a day. Not really sure how it got up that much but it was ridiculous. In addition, we paid for a full tank of gas... And when we returned at 3/4 full, they would not give a credit. When I went to Hertz last time, they easily gave me a credit and were so nice about it. This place, they made us wait in line for long time and still did not give us a credit. Renting a car here was not my favorite. Uber next time may be a better idea. read more

long long lines to get car at Austin airport. They closed Budget and all the people had to go in the line to Avis. Also only 2 Avis Reps at counter with over 40 people in line. terrible service. read more

I arrived in Austin, and calculated how much I was going to spend on Lyft over the next three day weekend. Avis was cheaper. I made my reservation on the app while still on the plane. Walked right up to Avis Preferred desk where a nice lady got me immediately into a car. No fuss. Effortless. I'll have to go back and read sooner of the other reviews to see why they score so low, but I'm absolutely happy with my experience. read more

Avis - Avis Preferred...this way - Car Rental Near Me - Austin, Texas

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Stay far away from this particular AVIS location. We rented a car for 4 days. I could tell the car had not been cleaned, the windows were all dirty and so was the exterior. The interior was free of trash but I could also tell it had not been cleaned. I figured- this was a cheap rental and they were busy. We don't rent cars often so I assumed they weren't detailed in between customers. Plus it was hot as heck and we just wanted to get on the road. Fast forward to now, 2 weeks later. I get a letter stating that we are being charged $125 for excessive dirt/sand. The letter also says "when our vehicles are returned with excessive soilage, we must assess customers for the cleaning service required to return the vehicle to a tidy and sanitary condition". I call, ask for proof and I'm sent these super blurry and very zoomed in photos- they look almost EXACTLY like another persons photos from the same time. Like I cannot even tell if it was from our rental car. It's a complete scam. I just got off the phone with someone named Shane. Explained to him that the car was not clean when we got. He asked me if I had any proof. Nowhere on my rental agreement was I made aware of this fee. The fee has not been charged yet to my Costco credit card so I basically reported it lost/stolen and I hope it doesn't go through. If so I'm definitely disputing it. I was also told they vacuum the car anyways upon return, but somehow a normal vacuum wouldn't handle this? It's a scam. There is no way this is "excessive dirt/sand". I cannot even tell if this was from our rental car. read more

Avis - Car Rental Near Me - Austin, Texas

Landed at the airport right around midnight. I had booked a reservation about 1 month prior. Specially asked for a gas car. We arrive there and there is a long line of about 20-30 people and just the two working there. After waiting in line for about 30 minutes one of the two girls yells "we don't have anymore gas cars. Your only choice is electric cars". Just like that. No apologies, no empathy, just a very aggressive statement almost said in a take it leave it type of way. This is the first bad sign. If people reserve a car, shouldn't that car be put to the side until they come pick it up? Seems like to me Avis/budget overbooked to make more money and didn't care about your reservation. They went with first come first serve which is ridiculous. Then after about 10 more minutes of waiting they make another announcement " if you are an avis preferred member you don't need to wait in this line, you can go upstairs and skip the wait". So after 40 minutes total of waiting, and no signs specifying that info, they make that announcement. Then this poor mom of two, who was by herself and had a bunch of luggage, who had been waiting in line longer then us, just realized that she wasted at least an hour of her time and could have gone upstairs and saved herself time after flying around all day with two children on her own. Then we finally get up to the counter. No acknowledgment , no smile, no nothing. Just give me your ID. Whatever, maybe because there's just two of them they are frustrated. I don't know. After like 10 minutes the lady says, "I can't get your rate on your vehicle down here and I don't have the authority to the system called wizard that can do it. You need to go upstairs to the preferred line and he can help you up there ". So now I have to also go back in line and go upstairs. So I get up there and the guy that is supposed to help me tells me the same thing. He says I don't have that authority and blah blah blah. So he sends me back down to the same girl. He walks with us. Takes us to the front counter while there is still a long line. Goes behind the counter and says something to the women about not being able to help and just leaves. Shrugs his shoulders and goes back up stairs. So now I'm just waiting there and the women aren't even acknowledging me like I'm invincible and finally I ask one of the women what i am supposed to do? And they just say well we can't help you because no one here has the authority to take care of you. I said well can I speak to a manager or something? And they say they have no managers on duty. Finally one of them calls a manager and explains the situation, seems to get frustrated with this manager and hangs up on them. She hands me a paper with his number on it and tells me to call the manager. So I call this "manager" who's named Jermaine. I proceed to tell him the issue, and he just tells me that they cannot help and that I am out of luck. I explain to him that I have the confirmation and he says well you can book another reservation and the old one you can try and get a refund for. So I said, you're saying I may not get a refund? and he said that's possible, yes. And I told him that this is completely unfair, it's not my fault their systems have authority levels, it's not my fault there is no supervisor on duty, and i already paid for everything. He then just hung up on me. I then go back to the counter, because I'm desperate for a car at this point, and try to book another reservation. At this point I'm very angry and frustrated. One of the ladies said something and I responded and she accused me of being angry and violent and then proceeded to say she refuses to help me going forward and that she was calling security on me. So I just left and had to get an Uber and then had to take another Uber back to the airport in the morning just to get the car. I get there and the person helping had zero issues getting me my car with my old reservation. No authority needed or anything. Absolutely ridiculous. I spent a total of 3 hours of my vacation at this horrible nightmare of a rental car place. Do not go here. Trust me. This is a horribly ran car rental. The people working there specifically the night I landed were so mean, lacked any empathy, and had idgaf an attitude with everyone as if it is our fault. Avis and budget you guys are garbage and hope you find these employees and their managers and holding them accountable. This was on may 23rd at midnight. I'm sure you can find who was working and here are there pictures too. I made sure to take it and show everyone else to be careful! read more

Avis - Horrible attitude - Car Rental Near Me - Austin, Texas

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**Take a photo of your gas gauge before returning your car. ** We filled up our tank and returned the car ten minutes later. After we got home, we noticed that we had been charged $23 for fuel service. Fortunately for us, we have copies of our gas receipts as well as a photo of the fuel gauge and odometer at the time of return. I am curious how often this location makes this mistake. I will add that it took about 1.5 hours for us to pick up the car that we reserved in advance. This was even after using the "fast" service where you enter your drivers license information ahead of time. read more

Avis at the Austin Airport provided a good experience. Drop off of our rental vehicle went smoothly and quickly. Believe it or not that has not always been the case with dropping off vehicles in my experience. Appreciated that we had no issues. Would use Avis at the Austin airport again if needed, but only for dropping off. There were a bunch of people waiting in line for vehicles, and only 3 people were on duty. Those folks were probably waiting a long time. read more

The rental car area is somewhat of a pain to get to from the terminal at this airport, plan on using escalators and elevators to get there! But once there, the ladies working the Avis Preferred counter were very friendly and helpful and gave me options of several cars to choose from. The car we got, a hybrid Honda was really nice, comfy and easy to drive. Overall, this was an excellent rental experience, I could see using this Avis again! read more

Loved, loved loved the SAT (TX) Location & staff. HOWEVER it was a one-way rental, returning in New Braumfel and AVIS provided an address for return location that was WRONG! Outdated by 4 months and staff at the CURRENT location said they've made management aware of the issue MULTIPLE times. Very poor customer service to send customers unfamiliar with the area (or indeed the state!) on a wild goose chase wasting our time. read more

I rented a car from Avis, which I picked up via Budget at the Austin TX airport. The car windshields were dirty inside and out, and there was pet slobber on the back windows. I was in a hurry, so I didn't complain. When I left my motel the next morning I noticed there was dog hair on the back seat, but I didn't care because I was picking up my son and his dog. I covered the back seat with a blanket for our non-shedding Bordoodle and we started driving. I returned the car at the Oakland CA airport. Today, I received an email from Budget saying "Dear Avis Customer" you owe us $250 for cleaning the car. I called them and they refused to delete the bill saying the car had dog hair in it. Their website says pets are allowed, the car was already dirty, and even if it the dog hairs WERE my fault how does it cost $250 to clean a car?!?! I will never use either of these companies again. What a scam. read more

When you're renting a vehicle, you're focused on enjoying your travels, which means convenience; Electric isn't the way you want to go for that. This was my second experience renting an electric vehicle. However this vehicle, had a tire repair kit and no alternate, 120VAC connector/adapter for charging. This didn't sit well with me. I wanted to charge over night, at the residence I was staying. Wasn't an option. Had to locate a charger station. BIG inconvenience when you are looking to meet up with others. Sit and wait! While at the rental counter , I asked a few questions about the charging cables . the Rep stated she did not know and provided a card with a QR code; which was for locations of charging stations. when I got to the vehicle , I spoke with the attendant. He wasn't familiar with the vehicle. It appears product training is a must. As I suggested in my feedback to Avis. a quick reference sheet with a list of items (spare tire, tire repair kit, charging cables , etc) on board would be a great help. read more