Rented a car from Avis last week from AUS and just received a bill for a $125 cleaning charge. We had been moving our daughter and it had rained one day so we tracked in sand from an unpaved driveway. The sand was not excessive, but it was noticeable and it was on floor mat of passenger side. Nothing else was dirty. I called and they said that the contract says we must return the car in the same state as the beginning of the rental. I cannot dispute this. I would like to take this opportunity to warn folks about the potential for this type of charge. I will be sure to bang out the floor mats prior to any rental return. What really annoys me is that I have had to tolerate many annoyances in previous rentals without any ability to 'charge them'. Three recent examples below. Given that they are not meeting expectations in their customer service, I would expect them to be more tolerant of a little sand that probably requires 10 min to vacuum up. 1. 2023 Houston rental: assigned car had an 'engine check' light on and we refused the car. Our alternative options were very large pickup trucks or an electric vehicle. We chose the electric vehicle. It was crazy difficult to find fast chargers in Houston. We spent a lot of time trying to get the car back to full charge prior to return. Upon return, they told us that we didn't have to do that for electric cars - hmmm, that would have been useful info at the time of rental 2. 2023 Austin rental: about 1 hr of driving rental car, the low tire pressure light goes on. We stop and add air. The light goes on again the next day (slow leak). We call customer service and our only option is to bring it back to the airport (no other locations can exchange the car). We wait over 2 hrs at airport to get a replacement car. 3. 2023 Ithaca rental: our rental car is displaying Italian, not English. We go through the car manual, but it is useless. We go online and still can't find a solution. We try calling customer service but they are not helpful and we don't have the time to exchange the car. read more

The salesman Ron was super helpful and friendly and he went above and beyond to make our experience great! I would highly recommend this location! read more

Where did one begin. Arriving in Denver at 11:30 p.m. as a "preferred" member. being the car class I reserved was a NIGHTMARE!!! What's worse is that it's very common!! I go through this every time I rent from AVIS! Fighting the crowd at the check-in counter (did I say I am a preferred member, no car available?) being forced into a car several classes below my reservation but charged for the higher class, the lower class an electric (that they can't otherwise rent), dealing with the most rude rental agents Avis can find to employ. A phone call to customer service only to deal with the same lack of care. WHY DO WE SUBJECT OURSELVES TO THIS??? And we pay for the prevelidge to be treated this way?! The CEO of the company doesn't care, the stock price isn't reflected in the service. Renter beware, every poor rating is accurate!!!! read more

This review is for a combined two experiences at this particular location. First experience (about a month ago): long line at the Avis Preferred and normal car rental windows, as others have mentioned in their reviews they are understaffed. I am Avis Preferred through my company, and the app said to proceed to the Avis Preferred lot to pick up a car, while the tote board said see the attendant. Obviously I took the guidance of the app instead of the board (to avoid the long line at 8pm after a flight). I took a SUV to the exit gate and the attendant there assigned it to me with my rental no problem (Avis Preferred). Fast forward to tonight -- I took a big truck to the gate attendant, and he said he couldnt assign it to me (even though the attendant from a month ago could...) and he said to go to the office with they key and they can assign it there. I went to the office and the manager there proceeded to go through a condescending riot act about how my membership doesnt allow this, and that all of my experiences doing this in the past (many years of doing this pick a car and go thing) were either a lie or no oonger valid, with an "Im the new sherriff in town" tone. She theb assigned me a car and off I went. I pulled out my phone halfway to the assigned car and, voila. Just like all the other times, it says you can change cars to whatever you want (Avis Preferred Plus). I did that and drove to the car, showing her the app lets me do this, and she just angrily shrugged. The review is more for the condescending manager on duty tonight than for the actual car itself, which is nice. I just wish they treated customers better here. Apparently others agree, after having read multiple bad reviews of this location. read more

I would give them 0 stars. I'm done with Avis The customer service here is non-existent. We rented a Camry. We get up to the lot and right away I can see the right back panel has been replaced. Them I see it has 43,000 miles. Nicely I requested one of the two other exact same Camry's. They refused and ended up giving me a Mazda 6. The car was newer but not the size that I rented and it was very uncomfortable. read more

Can you give zero stars? Tried to pick up a rental from avis counter rented through expedia. They wouldn't let me pick it up as it was reserved by my wife so offered me to pay $510 instead of $210 to rent from them whilst even there avis online rate for same car same airport duration was 310. Failed to rent a car and after getting zero help from manager as well. Insanely poor service! read more

Getting off my flight into Austin we walked in the rental car area to the Avis line. Wrapped around to the outside Avis was the only company to have a line with only two people helping. I as well as anyone in this line will not use the Austin TX Airport Avis again! read more

Avis - Only line in whole place - Car Rental Near Me - Austin, Texas

Worst Avis rental car location. Preferred customers with reserved vehicle made to wait in line for over an 1hr. Only two counters available. Downstairs the counter is empty but they cannot help service a customer???!! Does not make sense. Waiting an hour to pickup your pre reserved, pre paid vehicle in this automated world. My bad, I should have read the yelp review! read more

2 hour wait for our rental. Our flight was an hour delayed and either they gave our rental away to another customer or they are really inept. No compensation for the extended waiting. read more

Bald tires with tread peeling off, no spare tire, couldn't get ahold of roadside assistance, horrible customer service, constantly had to put air in the tires, had to jump through hoops to get a refund. I had to cut my trip short because I got a flat the last day of my trip. They end up charging you way more than they advertise. read more

So we arrived to the airport to go to the hospital and was told we could not rent an suv with an atm debit even though I have done it several times ... the guy at the counter was SO RUDE our options were a smaller SUV or an electric car the smaller suv would be an hour wait ... we get to the top of the car rental and the electric cars do not have a charge of only 15 percent ... but we have to bring it back 70 charged .... Asked to speak to a manager and they said I had to go back down to the counter which I couldn't do ... anyhow horrible customer service do not rent from here read more

Was in Austin for a weekend with the family and rented a minivan. Unfortunately for us, it rained almost the whole time we were there. Even more unfortunate, the tires on the minivan were already below the wear bars and out of tread. How can a company like Avis let this get by their maintenance and inspection? We slipped and slide our way around and returned the van after our trip was over. Service during pickup and delivery were fine, but disappointed that they would rent our cars with almost bald tires. read more

Avis car rental at Orlando Airport was such a disaster . I pre-paid my entire rental and when my flight landed on 10/3/24 I had 2 grand children with me and it took me over 2 hours and walked away with no vehicle. The manager on duty that evening was very unprofessional and would not come assist inside the airport I had to walk to her . Thank goodness for Enterprise Rent they assisted and had me in a vehicle in less then 45 min . read more

First time using Avis at Austin-Bergstrom International Airport. I'm in the Avis Preferred Program - so I received an e-mail prior to my arrival notifying me of the space my car was parked in. Picked up the car, no problems, hit the exit where the Avis attendant verifies your identity and prints off your paperwork - and you are on your way. On the way back in - car drop off was also easy. Attendant was right there to process me and hand me a receipt (they also e-mail you a receipt - which I prefer). The one thing to note - is if you are in a hurry to make a flight - it's a bit of a long walk from the rental car facility into the terminal. #Avis read more

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They could not use a credit/debit card for a hold. They said the largest they could rent was a 5 passenger even with a reservation. They were extremely unhelpful. read more

Apparently Avis does Priceline and that, my friends, is fantastic news. Of course being in an airport, Avis is open 24/7, so nevermind your delayed flight that arrived in Austin at close to 1 am in the morning, you can still grab your reserved car for the low price of $20 something a day and you're off. I admit I'm a little put off by these new ways of getting your rental whereby you find your own rental, figure out what you need and then drive through a spikey gate with all the fears of a popped tire just in case you wanted to go back into the lot (but really why are they so scared when there's a door man there and if you really want to get away there are other ways...), and then someone stands at the door and checks you off. The process was quick, people were friendly, and did I mention Priceline? read more

Avis - Car Rental Near Me - Austin, Texas

I rented a car from Avis for my wife at Jackson Mississippi airport. When she arrived she was told we don't have any cars after we made reservations a week earlier. But we can check and see what we can find. After some bogus key strokes on her computer we found a car for you but for those four days it will an additional $200. After the rental fee of $400 that the reservations was for. I thought the old bait and switch was illegal in this country. read more

I have just encountered the worst customer service that I have ever experienced. I flew into Austin and rented a car from Avis. When I returned the car, I left the keys to my personal vehicle in the rental. When discovered what I had done, I got a later flight and went back to the rental office at the airport where I spoke with James and Jeremy. I explained my situation and I was informed the person that handles lost and found wouldn't be in until Monday. My keys are literally just a few yards from where this conversation was taking place and they would not go get them. I explained again that these are the keys to my personal vehicle and I will be stranded when I get back to where my truck is. They did not care. I realize customer service is a thing of the past, but this is just completely ridiculous. Please keep this in mind when considering future vehicle rentals. read more

This is the worst rental car experience of my life. Avis stole $2000 from me with fraudulent fees. The manager directly lied to me. read more

Terrible scam! They are trying to charge me a $450 cleaning fee for a car that was dirty when we picked it up. This place is a scam, and I will never be a customer to Avis ever again! And I would like to note that I am an Avis preferred member, and have been a customer my entire career, but the treatment that I received was terrible. First of all, I had terrible customer service when picking up the vehicle, I got terrible directions, and got lost, and no at the counter was helpful, and they gave me an attitude. Second, when I returned the vehicle they are sending me notices that they are going to chare my credit card $450 for a "bio hazard" charge when I returned the vehicle in the same condition, and didn't even eat in the car at all. Third, when I call the customer service number on the notice, she wouldn't even respond to me, and kept repeating a script that said we took pictures after you returned the vehicle so we're going to charge your card. AVIS, before this I was a loyal customer and always recommended to my co-workers, and family to use you. However, I will never be a customer of your company again. You are scammers, and I will not pay for a car that was already damaged when I picked it up! FOLKS, STAY AWAY FROM AVIS! read more

If I could give this place 0 stars I would. The guy was being so rude to me at the counter and talking to me like I was a stupid little kid. He didn't want to try to pay with my bank card but the online reservation accepted my card. read more

Customer Service was a zero. ADA services zero. Rented and paid $$$ for a mid-size car. Gave me a car with no right windshield wiper during a time when a severe storm was expected. Isn't that against the law? Seat cushions on driver/front driver were missing back area-could see foam. Car was filthy. Called to exchange the car and was told there were no cars and my only option was to go buy a windshield wiper and they'd reimburse me. I'm on vacation, spent 3-4 hours trying to fix their problem. Finally called Customer Service for Avis and finally excellent service from a woman, Maria. I would never, ever use Avis again nor recommend them. They were so unprofessional-by the way-they have 24-hour road service. Don't you think the right thing would have been to send them to me instead of telling me to go buy a windshield wiper? Avis! Who are you hiring? read more

Overall we didn't have any issues. I was not present for pickup, but my partner didn't have any complaints. Drop off was easy. The reason for the 3 stars: as we were filling up the gas tank to return the vehicle, I noticed that the front tires were bald. We did drive in some wet weather. I feel lucky that we didn't have an issue. The employee that took our info at drop off did seem concerned when I pointed the tires out to him. Hopefully this isn't the norm for Avis. read more

Avis - Bald front tires. - Car Rental Near Me - Austin, Texas

Spoke with manager Jacob today. He promised the Murano charge would be reversed. Just received two emails showing charges for both the Accord and Murano. This team is horrendous. DO BOT RENT FROM HERE. read more

Got a last min rental. car was clean and great profes customer service..highly recommend

Avis is the worst rental company I have ever had to deal with . 2+ hours waiting after 10pm for my prepaid rental in Austin, even with preferred status and prior registration. They obviously gave our rental away. Had a similar terrible experience in Las Vegas. They are an absolute joke of a business read more

Avoid at all costs. Over an hour wait time. Second time it has happened to us Not enough staff. No wait at all other car rental companies. Enterprise told me they have zero wait time right now. Won't use these guys again. read more

Well where do I start. I arrived on my Bday to rent from Avis. They gave me a Toyota Camry with a driver side mirror damaged. Looked like someone took a key to it and scratched it. So I walk back down to the front desk to swap cars and they gave me some attitude as if I did it. Fast forward to me returning the car. I made sure I FILLED THE FUEL TANK. So when I go downstairs to check in the vehicle I noticed my total jumped up. Ask the gentleman at the front desk and he explained to me it was to cover for damage and will be refunded. Three weeks later I call because I have not been refunded the money. Finally talk to A representative after being on hold for 30 minutes. The representative explained to me that I was being charged a fuel cost of $123 dollars. I explained to representative that I filled the car up before we arrived at the airport I also explained to the representative that I have the fuel receipt to prove it. Next the representative gave me some bullshit answer. When the representative told me that Robert check my car and and said I was at half a tank. Next I proceeded to tell the representative that this is a scam and I'm gonna report this to Avis or even better the better Business bureau. So if you're going to rent from Avis at the Austin airport make sure you take a picture of your receipt and your fuel gauge when you return the vehicle because he scam artists are going to try to get you. I would give them a zero star rating. read more

Absolutely horrendous, rented a car a month in advance and then called the night before to confirm the car being there all for them to not have a single vehicle to accommodate 7 people when they confirmed there was the night before. Then had to deal with the most incompetent clueless people I've ever met. Wish I could give them less than one star highly reccomend taking your business ANYWHERE else. Also on christmas Eve while there were 3 other people behind with a vehicle confirmation and no vehicle to be found. If you find yourself in Austin Texas I highly reccomend fox rentals got us into a vehicle in 5 minutes, great customer service and very friendly. read more

if i can give no stars i would DO NOT EVER USE AVIS. We are elite doesn't matter been waiting a friggin hour. this is ridiculous in the effin texas humid shit weather worst ever read more

I never want to do business with Avis again. I thought my reservation was to pickup at Austin Airport, with a drop off at JFK. When I went to pick up the car, the person helping me told me the reservation was set for roundtrip, to which I told her that was a mistake and that it should be one-way to JFK. She said "okay" and then started typing -- I thought she was taking care of it. She asked me to put my card in the reader for the rental hold so I did, thinking she fixed my reservation. She did not, and I didn't realize until I was driving into New York to drop off -- to which I called Avis because I wasn't given any drop off instructions or confirmations -- and the customer service people were so unhelpful! One person told me it would cost $960 ADDITIONAL to drop off in Brooklyn, another agent told me it would cost $1500 ADDITIONAL to drop off at JFK! Everyone I spoke to basically told me their hands were tied, there was no supervisor on duty to help me and had an attitude of "oh well". Do you know what I did? I drove 27 hours to Austin in a day and a half to return this car back to Austin. This was such a terrible experience how does Avis customer people not have better communication or resources for assisting customers? Why did the agent at pickup not let me know she didn't adjust the reservation or give me the opportunity to create a new reservation?! Absolutely abysmal, I will never recommend Avis to anyone. read more

The worst car rental situation. You have to wait in 3 separate lines and nothing "express" about it. Arrived early morning and it's NOT a holiday. Do not rent a vehicle from Avis at Austin airport!!! Nothing "express" about it. Our flight was shorter time than it took just to leave with an already reserved vehicle! read more

Yes the Toyota Camry tires are horrible rear tires are shot. I have been trying the whole tie. To get car fixed all weekend. The car shakes so bad it vibrates the whole car and at 60 miles an hour you teeth with fall out. This is so sad 4 hours on the phone no help. Avis call me !!!!!!! read more

Unbelievably slow staff. This is the second and last time this happens to me at this airport There was 4 attendants Tat th the counter one of them was a manager and still it. Took 40 minutes for them to process me to get out. This was remarkably dreadful and the attendant was extremely unapologetic or or interested in being empathetic in anyway towards my concern with the extreme delays the fact that it was there was no regard for me or the other 15 people waiting in line behind me at 12 o'clock in the day when it's busy time showed very poor planning on the part of this manager and facility. I was attended nearly 25 minutes after getting in line and there were only 4 parties ahead of me when I got in line at 12p. Got to my car at 1240p And this definitely was the first time this is happened at the site. Further disappointing was that the Manager saw my frustration and heard me ask him once and kept walking when I askes the attendant at the counter why took so long he completely dismissed me without addressing my questions twice. This Avis will never see me again or have my service this is becoming a pattern at Avis is around the country as well. Only good thing about the savings was Pamela at the exit guard gate read more

Avis - 4 attendants and only helping 2 customer s - Car Rental Near Me - Austin, Texas

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Confirmation# 15595954US3 We booked a mid-sized SUV to roam around Austin for 4 days on memorial day long weekend. Our SUV - Nissan Pathfinder was not cleaned well from earlier travel. Additionally, it was full of smoke smell. We realized the smoke after driving few miles out of airport, and decided to change it at other city location next day. When we called customer care, they asked us to drop it off at any Avis location in city. However, when we contacted couple offices, they flat out refused to do so. Avis charges $250 cleaning fee if a driver smokes in the car; but forgets to clean the car with the fine. I will never rent a car with them again. read more

I rented a car from Avis at the airport in Austin Texas and I have been having the worst experience ever with a car rental. If you are reading this review listen to it and the others. This place is horrible they have charged my credit card with fees that I am having to dispute and it's hell trying to get some help. On top of this I went to south padre Island during my rental and I got charged a toll fee while the car was in the parking garage and I was in the pool. I have videos of me on the balcony of my hotel during this charge. The person I talk to said that these things don't happen and it's likely that I'm mistaken and took a toll. Lol please listen and do not rent from them. I'm still in the process of try to prove that I didn't take a toll when they have GPS on their vehicles. Why do I have to fight so hard to fix this. All I can say is that you need to take heed to what I'm saying as well as others. I wish I would have read the reviews before I rented. DO NOT RENT FROM THIS PLACE!!!!!!!!! Also one more thing the car was filthy and I returned the car cleaned. I had it washed and detailed when I returned it. No appreciation!!! read more

Avis - They said I was on a toll at 2:27 on 10/14/2023. Looks like I'm on the balcony of my hotel at 2:25. - Car Rental Near Me - Austin, Texas

We had the worst car rental experience at the Avis Austin airport. My husband was the primary driver but we inquired about additional drivers including myself and his sister since we would be driving a lot. The counter person seemed annoyed with any questions we asked and said there would be no fees to add us as additional drivers, however, when I got the bill upon return, we were charged an additional $83 for fees with no explanation of what it was for. I had to call to find out the fees were for my sister in law as an additional driver. They said since I made the reservation, they could not waive the charge even though the counter person told us there was no charge and we were provided no paperwork for this at the counter. In addition, the vehicle we received was not clean. It smelled heavily of smoke and had a bunch of trash in it. We handed the trash which included two door handles to the Avis worker who brought us the car in the garage and he just took it without saying a word or apology that the car was not clean. Not only was the service horrible but the vehicle was filthy and they charged me an additional $83 when they said there would be no additional fees. My husband actually ended up driving the whole time and if I knew they were going to charge for the additional driver, I would not have added her for 'just in case' we wanted to relieve a driver. I am a preferred member and also had corporate benefits but will not use Avis again if other options are available. The service at counter, car pick up, and customer service was not helpful nor caring. I contacted customer service twice and they said there was nothing they could do about it except put in a request to have a counter manager call me back within 24 hours, however, I have not received a call back. How can you misinform and treat your customers badly without remorse? Hopefully, this review along with many other customer's complaints on BBB and Google will help customers make informed decisions in the future. read more

terrible experience reserved a suburban for 7 people and luggage and when we got there we were offered a nissan pathfinder. We could not fit in all the attendant could say was to come back tomorrow morning at 7 to see if one was available. Ended up with a 15 passenger van not our choice at all. Just terrible experience after waiting an hour and we are a "preferred " customer. if I have any advise it is to use any one but AVIS read more

I didn't have to wait long at the Fayetteville airport for my rental. That office ran very smooth. In October when I picked up a car in Austin I waited over an hour in the preferred line due to computer problems and no manager present to correct the problem. However on my return from Fayetteville when the email receipt was sent to me I noticed that I was charged 22 1/2% tax and I've been trying to get through for two days now and can never reach anyone in customer service to explain the ultra high charge. I was on hold on the phone two times. When I finally selected the option for a return call I never got one. read more

I am typically slow to anger but at this point Avis has surpassed that threshold. This company has a systemic problem of attempting to charge customers with fraudulent charges to which I have been on the receiving end of on two of the last three times I have rented from them. I was fortunate to get the charges reversed but as customers that responsibility should not be on us. In my opinion this company has shown its self to be dishonest and I encourage anyone considering renting from them to beware. I rent vehicles almost every week and Avis/Budget is always a last resort and after this most recent encounter I don't expect to be coming back read more