I began using Avis a few months ago and I am extremely happy. I'm sticking with them. Avis folks have gone out of their way to help me every time I've needed it. They're so willing to help, I'm thinking of asking to borrow a twenty every time I see one. haha Seriously, last night Lauren was absolutely wonderful with something at drop-off. I thank her. I'm new to Reno, so don't know if this is the right address of where I dropped it off, or even if this is spelling of her name. If not, hopefully there is someone at this location named Lauren who spells it this way. Whoa, I took a picture. There she is. read more

Avis Car Rental - Yes, two thumbs up. - Car Rental Near Me - Reno, Nevada

I consider myself a reasonable and patient person, renting a car at this Avis location or talking on the phone to anyone in their customer service with take you to new limits. The entire story is too long and complicated to put into a review, and there was so much shady, contradictory behavior that I wouldn't even know where to start. I was repeatedly told things by Avis employees, both in person and through customer service, only to have the story change later. And when I asked them to send me IN WRITING what they were telling me, suddenly they couldn't do that. They would say something like "We cannot email anything. Our email department handles all emails." Or if you ask for explanation in person they will tell you "Ma'am as I said, I cannot see the reservation in full. All I can do is complete it and it says you owe X amount of money." At one point, my rental car was essentially being held hostage at the airport while I stood there arguing over charges and things I had been told that simply were not true. Ultimately, I had to pay just to get my car and leave. And apparently that still wasn't enough. After I returned home, Avis charged me an ADDITIONAL $250 for a fee I did not authorize and do not believe I legitimately owed. The charge was buried behind obscure coding/abbreviations that gave me no reasonable way of even knowing what I was supposedly being charged for. I disputed the charge with my credit card company, and Avis fought the dispute -- so after this entire nightmare, I am now being held responsible for another $250. Their customer service throughout this ordeal -- both in person and online -- has been astonishingly rude, dismissive and unhelpful. Trying to get a straight answer is nearly impossible. Trying to get them to put what they are telling you in writing is even harder. The most disturbing part of this experience isn't even the money. It is the complete lack of transparency and the realization that I simply could not trust what I was being told. If you enjoy being given conflicting information, arguing over unexplained charges, being told things verbally that no one will put in writing, paying just to get your rental car released to you, and then discovering additional mysterious charges after you get home -- have fun. I will NEVER rent from Avis again. Photograph everything. Save everything. Record everything Screenshot everything. Get absolutely everything you possibly can in writing. Although most of what they tell you, they will refuse to put in writing. So record conversations. Or get ready to owe money. Buyer beware. read more

This was a good experience with a quick turnaround time. Easy access and no shuttle necessary. We arrived at the desk and had our car in less than 5 minutes! Excellent vehicles clean and big! Enough space for skies and 6 people! Quick return and pleasant staff! Highly recommend. read more

Avis Car Rental - Car Rental Near Me - Reno, Nevada

Fees and charges aside - this is by far the most inefficient business I've ever encountered. There is a constant huge line of customers ta d only 3 employees max. The process is extremely slow even if you fill out every possible form in advance. Plan on spending solid 40 minutes waiting any time of day if you are renting at this airport counter. PS. Once you get through the line and get checked in you are directed to another line outside. What a horrible process. read more

Spirit Airlines went bankrupt. I had a rental with Avis. I returned my car EARLY. Keyword here is early. This was because my airline went literally bankrupt. Avis CHARGED me over $300 because I returned my car early. They literally price gauged me during a public bankruptcy. What's amazing is Spirit actually refunded me for the flight that never happened. Hyatt refunded me. Southwest discounted me. But Avis up-charged me $300+ without my knowledge because I returned my car early. Be aware. Do not rent with this corrupt organization who commits illegal price gauging activities. read more

Earlier that same morning, we booked a "mystery/surprise car" reservation and were told a vehicle was available. When we arrived at the counter, Cindy N. initially provided us with keys to a minivan and appeared to complete the transaction. Moments later, she took the keys back and informed us that they could no longer accommodate the reservation after all. There was no meaningful explanation, no apology and no effort to help us find an alternative solution. Instead, she immediately called the next customers forward and left us standing there wondering what happened to our reservation. Cindy N. provided the worst customer service I have ever received. read more

One of the worst Customerservice experiences ever. Waited 90 minutes to approach the counter. Listened to the agents have casual chitchat with each and every guest rather than completing the transaction and moving to the next person. There's is a time and a place for chitchat. This was not it. 100 of us waiting in this enormous queue. When our agent, Cindy "Team Lead" started into chitchat, we expressed that it really wasn't appropriate with the long line and she proceeded to argue with us that that was their job and a necessary step. Then when she tried to sneak upgraded insurance past us, the customer next to us pointed it out, and she proceeded to argue with him about what credit cards do and don't cover. They have seven different computer terminals for checking people in and only three agents working the counter. Even after checking in, they told us to have a seat that it would be at least 10 minutes before they have a car washed and ready for us. After waiting, when you enter the parking garage, you get in another queue. It's absolutely insane. Never, under any circumstance, would I use Avis in Reno again. read more

Car was filthy & obviously not cleaned before I picked up. Gum wrappers in the center console, carper dirty and inside not dusted in many moons. To top it off, the fees and extra charges are completely ridiculous. Total failure all the way around. read more

4/2024 - Avis @ Reno/Tahoe airport continues to be dreadful. Continued issues including long waits, indoor staff consist of (2) employees stating they have zero cars even though they've been reserved online. Even more annoying in my opinion, walking up to the "preferred member" line which is full of "non-preferred" people who are just simply tired of waiting in line. Avis employees don't want a scene so they just allow it. I'm Curious, what's the point of being a preferred member ? After your long stressful wait inside, you'll be directed outside where you'll stand inside the parking garage waiting for your car to be pulled around with no time frame given (Zero employee's outside to help). This wait can take 10min- 1 hour which I've personally experienced. I've spoken to many people while waiting over the last several years only to find this is very stressful to most. People have schedules, so waiting 45 minutes for your rental car to show - ridiculous! Recover Avis- the sooner the better! read more

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Had a reservation. No cars! So, compound that with surly service? Wasted a lot of my time here. At least be nice when you're delaying me Worst part: I could rebook on the website right now for less money EVEN THOUGH THEY HAVE NO CARS read more

By far the most unorganized and chaotic rental experience I've ever had. They have a sign up on the counter saying cars are still available, yet people with reservations are waiting with a huge line forming because the cars are backed up for who knows what reason. Customers were also waiting at the pickup area in the garage for cars to become available after already checking in at the counter!! You wait, make it past the line, then wait some more. They give minimal communication or direction as to what is happening or why and when asked staff act bothered (minus Emily, she was cool and a few older gentleman retrieving cars). I went to hand my paper to the garage booth attendant and I was met with a "yes.....?" "You need to wait for your car" with no sign of my car that had already been booked and confirmed prior. Get your business in order, it's 2026, there is no excuse for lack of communication and technological gaps. read more

Huge mistake. This is horrible. Avoid all cost. Extremely long lines. Extremely rude workers. No information and you're made to just wait. This process has already been an hour and a half and we don't have any information. We're just standing in the parking garage. Avoid at all cost read more

I would give zero stars if possible. This place is an epic waste of time and their employees are rude, have zero training, and one even straight out lied to me repeatedly. In researching how to rent a car with winter tires, I found the AVIS website that had winter tires as an option at some locations and by special request. I called the branch to find out if winter tires were an option. The employee I spoke with said I could reserve a car with winter tires. Throughout the entire reservation process I REPEATEDLY asked him if the car he was booking for me had winter tires ( I was skeptical) and REPEATEDLY he said yes. He lied over and over again. When I arrived at 7:30 am to pick up the car, the car did not have winter tires. The two women at the front desk were rude and told me there were no cars in their fleet that had winter tires. Lastly, when I was reserving the car over the phone, the employee charged $1500 to my credit card without my consent even though I asked repeatedly to pay on return. Thankfully, my credit card company declined the charge. read more

Super slow, understaffed, long lines. Car was given with an almost empty tank and charged me for refuel service of a full tank. Customer service was no help. Pay the premium for another car rental service so you don't have to deal with the headache. read more

Total scam! 11.11% Concession Fee Recoup, Veh License Recoup daily fee, Extension FeeTax at $12, Tax at 10.265%, Customer Facility Charge at $11.00 per day, State Surcharge at $10 per day!! Expect to pay 40/50% above your quoted price at this racket. Reno and the state should be ashamed. read more

If I could give them zero stars I would. We had a reservation for a car at 5:30pm. The line was completely full and weaving around the baggage area. Turns out someone had tried to steal a car so all the rental car places were closed. When they started back up, literally all the other rental places cleared their lines except Avis/Budget. The main problem came when we had literally been standing there for TWO HOURS, when one staff member cut our line up and allowed the fast track and preferred members to get in front of us. Now, I understand that normally they have this perk. However this was not a normal time and again, we had been standing there for so long. They needed to clear us in order and reduce the line. We had been nice up until that point and then the Avis and Budget staff had attitude with us, like "talk to my manager!" We said great bring them out. Did they? No. It took over 2 hours and then the preferred kept getting in front of us. After we finally got to the front they did not print our receipt for us because of "printer issues" but we saw them print out multiple pages..... you then have to walk yourself to the where the cars are. Luckily our car was there but people who had been in front of us had been waiting out there still for the car they were promised. All the rental agencies are terrible but avis and budget are the worst. read more

Wow. Where to start? Super long line, huge pressure to buy insurance, was finally checked in and told to go to the garage where my car will be "pulled up" for me. Get there, wait 15 minutes, ask the woman in the booth if she knows when that will happen. She basically throws keys at me and that's it - no walkthrough, review of gas, etc. Which was not great the next day when we realized the car only had half a tank. Will not rent here again. read more

I was unable to use the app to pickup my vehicle, resulting in waiting in long lines with grumpy staff. The first week my vehicle was dirty inside and out. A receipt was not available upon return and it took more than 48 hours to get receipt delaying my expense submission. Next week, new rental and this vehicle had 2 spots on front tire that were worn down to the cord and the other front tire was bald. Shameful. Avis- you need to do better. read more

Avis Car Rental - Bald tire - Car Rental Near Me - Reno, Nevada

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Worst Avis ever. Why be Preferred if you have to wait in line? We are 13 in line to get our keys. As John McClane would say "Come to Preferred and skip the line inside that is short and have a long line outside. Pre-pay, it'll be faster." Well after 30 minutes of waiting we finally got seen to say oh we will bring your vehicle around. Umm you literally have parking spots labeled Avis Preferred. You have a reservation, you know when we are coming, no surprises from us. Your staff was friendly but way understaffed. Give them help and resources. Get your act together. This is not fitting with your company's brand!! read more

Avis Car Rental - Car Rental Near Me - Reno, Nevada

The over all experience with this site as well as Avis was terrible. The hours of operation are very limited, there is no drop box, and the customer service number ( Called 4 times) was of no help. The representatives at the location and on phone were rude and had no interest in resolving the issue. We will never use and/or recommend AVIS/BUDGET for our future vehicle rentals. We will use your competitor, Enterprise. read more

Horrible they had no cars with the returns area beyond full, inside and the preferred counter were slow plus the car was super dirty.

two hours and still waiting for my vehicle. this is absolutely ridiculous and defies all logic. words cannot describe the sheer incompetence and insanity. it seems they don't even have cars. I will NEVER give my business to Budget Avis group and I will be sure to let everyone know of my experiends so they don't suffer the same fate as myself and every other unfortunate soul currently on the bench with me waiting. management should be DISGUSTED. manager should be FIRED. read more

Worst customer service ever!!!! These employees have zero clue what's going on. Avis as a whole has no clue. You wait on hold to speak to a local representative and it seems you to a broken link. You can't speak to anyone in America, nonetheless in the state you are renting a car. We were rented a broken car and then rolled to drive out 3 hours to Reno to exchange it. When we arrived they stated they had no cars. But then after complaining, they mysteriously found one. We were told to go out to them booth but there was no one there. Had to aimlessly walk the parking garage to find an employee who was just as considered l confused why they were sending people to an unmanned booth. Finally when we found a competent employee, she was able to find our car, which was being washed. But apparently everyone else waiting for a car was told they were waiting for their rental car to be washed. We were rushed with such confusion trying to make this car exchange that I forgot my handicap placard in the first car. Immediately we came back to airport and the car was gone and they couldn't locate it. I've been on hold for hours trying to find my belongings. Currently waiting in the longest and slowest line back at the airport. What a flipping joke!!!! read more

Avis Car Rental - Car Rental Near Me - Reno, Nevada

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DO NOT RENT A CAR FROM THESE SCAMMING UNPROFESSIONALS!!!!! I rented a car for one day. I had a reservation to pick it up at 12:00 PM. I stood in line for over a hour to get to the counter. Once I got to the counter, I got my paperwork and went to get the rental car. I was told the car wasn't ready, so I set for a little while, and got up to ask where is my car, and was told it still wasn't ready. I had a family emergency and that's why I was in Reno in the first place. So I got up again to ask where the car was. They gave me keys, and pointed at the car and sent me on my way. By this time it was almost 2:00 PM. Nobody came and showed me anything about the car. Nobody came out to inspect the car. In the past, when I'd rent from other agencies, somebody always did a walk-around the car. Due to my family emergency, and having already waited so long, I took off without checking the back of the car. It was when I picked my son up and he started packing the truck of the car that I realized the car was dirty. Now mind you, I rented the car for one day, so after all that waiting to get the car, and after getting to my son's location and realizing the problem, I tried calling Avis back to let them know how nasty the car was, but they were closed. I had to drive the car in the condition it was in to move my son back to California overnight. Also, half way back to California, the engine light came on!!!! I had to drive the rest of the way concerned that the car might break down!!!! When I turned the car in at the drop off location in California, I called Customer Service to tell them about the car's condition and they refunded me $32.46 for the inconvenience they said; and then Avis turned around and charged my credit card $450.00 for cleaning fees, even after multiple attempts of me telling them this is how they gave the car to me!!!! I will NEVER rent a car from them again!!!! If I could give them a ZERO rating, I would!!!! Don't rent from AVIS RENT A CAR IN RENO NEVADA AT THE AIRPORT!!!! read more

The worst car rental service. It took them 1 hour to get my car even though I am perferred plus. Drop off was a nightmare too. It was a little past 5 AM and no one was there! I had to wait 30 min and almost missed my flight to return this car and for someone to get there. I don't recommend this place. read more

Car wasn't ready and they decided to give me a "higher" class vehicle. The car was filthy and it was all they had. read more

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As always, huge line at the window and completely missed uninterested staff (1-2). Welcoming someone to the party (starting their shift) is less useful than finishing the customer in front of you. Asking when someone is leaving and who's closing is less useful than finishing the customer in front of you. If you're scheduled until 6, stay until 6. Leaving 10 minutes early because you can't possibly help a person in just 10 minutes is stupid. It really seems like they're just trying to waste as much time per person because there isn't a reason not to. It's very hard to understand why National and Hertz never have these issues while Avis seems content to have one and done customers instead of repeat business. Having 2 people staring blankly at 1 computer is not the same as having 2 people working. The last review that wasn't 1 or 2 stars happened more than 5 years ago. So much wrong here. read more

Do not rent from this company! Their customer service is so terrible!! I was overcharged ....I could not get anyone on the phone! Then when I finally did, they were very rude! read more

What a disaster of a rental agency. Rental processing at the Reno airport took an hour and 20 minutes. Then you're sent to the garage where you wait for someone to bring out the cars. That was another 45 minutes. All other car rental agencies were processing customers with no issues. They should really just close up shop. Clearly they don't have the operational know how read more

I will never rent from AVIS again!! Even though I did the fast track check-in online we waited 1 hour in line at Reno-Tahoe airport. Under staffed and SLOW!! When we finally got to the garage to get our vehicle no Avis employee told us what to do, how to get our car, etc. My partner finally asked after an additional 20 minute wait - our car was sitting there waiting for us but no one told us or gave us the keys!!! The only experience worse was returning the car to the same location - a logistical nightmare. I was asked to move the car 3 times before some one offered to accept the return!! Save yourself a frustrating, maddening experience and rent from someone else!!! I hear Enterprise and National are much better (it wouldn't take much to top AVIS - you suck!!!!!) Sincerely, Gregg Charmley read more

First off, I wouldn't even give them a star. I'd give them 5 thumbs down. We waited 2 hours for a yucky, ugly car and received horrible service from Meagan. Not only do you wait in a long slow line across baggage claim, you have to wait in ANOTHER line outside to get the keys. The agent at the first counter had called me over to assist. When I walked over, she asked if I could be patient while she left to use the restroom. There were only two of them, and later three, with 30 people in line- I said, of course. They're working hard. My sister and I get to the 2nd line outside for the keys and was told the car was getting cleaned and someone would pull up with the car, calling out the make and model. Hour later, nothing. My sister noticed her car with matching plates, to info provided, parked across the way and asked for the key. Lo and behold, the lady that told us wait, had her keys. She hands it to my sister and she leaves. Waiting another 40 minutes, I still dont have a car. Nearly 2 hours, I'm pretty pissed. I'm letting the agent know, Ive been waiting nearly 2 hours and there are customers walking up and receiving their car keys, why don't we have a car? These customers show up nearly 2 hours after us and get their keys right away. Meagan gets on the phone and asks whoever on the other end, what's going on with the car because "she's getting crazy", I said, "Excuse me? I heard what you said. If you were waiting nearly 2 hours for your car and others are walking up getting there's, you'd get crazy too". I have my husband address this agent because nothing rational will come from me at this point. Meagan voiced to my husband, something to the effect of how she WAS gonna give us a discount but since we were so rude, she not gonna give it to us. She also questioned if we even went up to the counter.., I hadn't known all this until AFTER we left. We asked for the update twice, they said it was getting cleaned and someone would bring it down. The worst customer service ever... I couldn't believe there are people this unhappy in their life and at their jobs. read more

Do not rent from this company or location! This was by far the worst rental experience ever in my life. If I could give -1000 stars, I would....We waited in line for 2 hours! We had a reservation, but for some reason they had no cars. The AVIS agents were not communicating to the rest of us waiting in line, so we got out of line to ask them after 45 mins. All 4 agents had bad attitudes! Three female agents were laughing and speaking Tagalog amongst themselves while the 1 male agent looked flustered and confused. This happened on June 4th 2024. They claimed it was staffing, but why do you not have the cars ready when you have reservations? We tried to ask Enterprise or Hertz, but they only had cars for their reservations (unlike AVIS). This was a work trip, so my colleague and I missed an important meeting with a client as a result of AVIS' poor customer service! Lesson learned. Never renting from AVIS again. read more

Avis Car Rental - Car Rental Near Me - Reno, Nevada

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Waited over 2 hours to receive a car. This location really needs more staff. Plus side, staff was friendly. read more

Genuinely the worst car rental experience I've personally had a part of; overworked folks at the desk double-teaming on servicing both Budget and Avis customers, 30 minutes wait to get to the front of the queue to get to watch them hurriedly ring around hoping to track down any car that's remotely to the spec that you booked. Follow up that with an hour-long wait standing in a grubby unstaffed parking garage watching beleaguered Avis drivers deliver cars to the lot completely out of the order they were booked in. First time using Avis after being a National customer for years, and absolutely the last. read more

I was "assisted" by a very rude Avis /Budget agent named Sheila or Shella. A small Filipina lady with a fiery attitude who was extremely demanding, very inconsiderate, very mean and basically just wanted to rush us along. She seemed mad that we had set the reservation through Priceline. Technically we had a reservation with Budget, but it seems Budget and Avis are both the same company. This lady was extremely rude and shouldn't even have a customer service job if she's going to treat people that way. This happened at the Reno-Tahoe airport location. read more

We also had a bad experience 5/25/24 in Reno. We are preferred members, so we assumed we'd be fast-tracked to pick up our vehicle. Nope. Someone called out sick (or so we were told), so there were only 2 people doing both Avis and Budget reservations. It took us **40** minutes to get to the front of the preferred line, and there were probably 4-5 customers ahead of us. Why? Besides the missing Avis employee, the Budget agent was taking the Fast Track customers first, whereas the Avis representative was taking one preferred then one non-preferred customer. Once we got to the counter the Avis rep was very kind, and we asked for and received an upgrade (and that's the only reason we are giving this experience 2 stars and not 1). Because we had pre-paid our rental, our time at the counter was quick. Now comes part 2. We got out to the vehicle pick-up point, and we had to wait another 15 minutes for the car (oh, and the pick-up both was empty, so we could not get any information about our vehicle; the both was also filthy). We saw one guest get her car pretty quickly, but the rest of us waited and waited, then 4 vehicles showed up boom, boom, boom. My husband asked why, and the guy who drove our car said "dunno." It was very unprofessional. There is no security when you exit the car rental area ( think this is true for all rental companies). We are used to having to show our rental agreement to someone who checks the agreement, looks around the vehicle to see if there are any dings or scratches, documents them, then raises the gate arm to let us exit. This does not happen in Reno, so the car rental area is not very secure. I get that it's a holiday weekend, but it's all about setting expectations. If an Avis representative had come out and explained the reason(s) for the delays, then we might not have liked it, but we would have been informed. We looked over at the other rental car companies, and they were able to get their customers through the lines quickly, so we might look elsewhere the next time we come to Reno. read more

Worst customer service ever. I was told three different things from three different customer service people and believed I had jumped through all of the hoops to extend my rental. But no, I started getting phone calls about how the car was going to be repossessed and reported as stolen! Meanwhile the car was safely in my garage and one of the customer service people said we know it wasn't really stolen, but this is our policy, blah, blah. Took zero accountability that I had been told I had done everything right and that it was an error on Avis' end, so ultimately, I still had to drive 1.5 hours to and 1.5 hours from my nearest Avis office to fix Avis' error. Absolutely infuriating... read more

Avoid this place. Rental booked wasn't what was given. Car had maintenance lights on. Tires were bald. No one in parking lot to help. read more

Avis Car Rental - Visit dealer - Car Rental Near Me - Reno, Nevada

I was charged $130 due to "wear damage on the tires" of my rental car 3 months after I rented with Avis. There was absolutely no damage done to the car while I was driving it and it even passed inspection upon returning the vehicle. They charge you for damages that are either not there, or done after you've returned the car. Done rent with Avis, they're a fraud company. read more

Long waits, snotty desk ladies, non helpful attitudes. I had a reservation!!!! Remember the Seinfeld episode? The person behind me in line got the same class vehicle and walked out 15 minutes before me, while snotty counter lady "waited for someone to call with a number" for me. Got to parking lot and the whole line was waiting there in the cold for cars. This wasn't a "deal" reservation, either. Avis, maybe consider paying people enough to want to work for you, or sell to someone who cares about customers. I'm going to ask USAA to rethink their new partnership with you. It's clearly not working. read more