I came across Reno Tahoe Rental Car through a Google search and took the opportunity to view the…read morecars they have available with daily rates before even booking a rental. My boyfriend and I booked this for a weekend trip and had never been to the Reno/Tahoe area before. It was super convenient being right across the street from the airport. The communication from the team was great and they made sure to email and text us with any updates. Our flights were delayed to and from Reno and they were able to accommodate with pick up and drop off times. We really appreciated the great service and time from Corbin and his team. Corbin picked us up and dropped us off at the airport with ease and was even kind enough to share some local recommendations. We selected the jeep and although it didn't snow during our stay, we felt safer and happy that it drove incredibly smooth and was easy for my boyfriend to drive given that neither of us have jeeps. We hope to come back in the summer and will definitely be booking here again! This was the best and easiest car rental experience we've had. Thank you to the Reno Tahoe Rental team.

this was my first time renting from them and I have to say I would do it again in a heartbeat. they…read morespecialize in people going to the ski areas so their vehicles are all 4WD with appropriate snow tires. mine was a spotless 2024 Jeep Compass. anyone, like me, who drives down to Mammoth on all-weather radials will tell you what a miserable experience that can be. these guys were courteous, timely, and on the ball. if you're headed to Tahoe or Mammoth and want to make sure you get check these guys out definitely!

I originally began this article with WHAT DID YOU GUYS DO?…read more This car rental group at the Reno-Tahoe Airport has been pretty solid in the past. We've always been satisfied with their efforts. On today's visit we were exposed to a whole new system that has a lot of people angry. Time was you'd reserve your vehicle, stop at the counter in the airport and they hand you keys. Away you go. There was even a period where the keys were already in the vehicle and they'd give you a parking space number.... off you go! Today we left the counter empty handed and were instructed to go sit in the parking garage. There's a new area with benches for you to relax while a porter delivers your rental to you. While everyone was belly-aching about this new system, I noticed it only took about 15 minutes and Lewis took the time to explain some nuances with my rental vehicle. They do have a serious problem with someone at the desk (possibly Sheila?). Talking so fast she can't be understood with a very condescending attitude. 05/25

This review is for the disrespect of the people on the inside. I am a fast break member and the…read morebooth outside was closed. Yet the man inside was so rude didnt even ask if they had any fastbreak members so that we can grab our keys. Our car was already booked and paid for. Yet he has us waiting in the whole line when our car has been ready for an hour and a half. Sad part is hertz right next to it was asking if anyone in line was oart of the gold tier or something and gave them their key right away how are you doing? I'm a fast break member. My car is supposed to be ready by seven.

Rented a car for a week from Hertz. The fee was accurate. Our flight to Reno arrived at 11 PM and I…read morefound that lady at the check-in counter was busy reading her phone while I stood in line. I walked to the counter and reminded her of my status just to get her going. She asked my ID tell me and told me where to find my car. The vehicle was clean and worked well for our travel to Lake Tahoe. Customer service was excellent when we returned our car.

The first time I contacted them about my rental the man I spoke to was pretty rude and honestly…read moredidn't seem like he wanted to help at all. The second time I tried to contact them I called them 15 times over the course of 3 days and no answer. After reading previous reviews from others I just cancelled my reservation and went with enterprise instead.

I had a GREAT experience dealing with the staff at this Enterprise rental car location in Reno…read moreInternational Airport. MASON was one of the staff that showed exceptional customer service and helped me figure out the best way to keep my rental car when I was not able to catch my flight back home and had to stay in Reno for another night. I will definitely recommend this location to my family and friends whenever they visit Reno. Thank you all!

Rented a Nissan Sentra that was clean and in good working order. The desk staff were…read moreextraordinarily friendly, and it was an easy stroll outside across the street to pick up my vehicle. I was literally on my way and on the freeway in under 10 minutes. Would not hesitate to rent again.

This was a good experience with a quick turnaround time. Easy access and no shuttle necessary. We…read morearrived at the desk and had our car in less than 5 minutes! Excellent vehicles clean and big! Enough space for skies and 6 people! Quick return and pleasant staff! Highly recommend.

Spirit Airlines went bankrupt. I had a rental with Avis. I returned my car EARLY. Keyword here is…read moreearly. This was because my airline went literally bankrupt. Avis CHARGED me over $300 because I returned my car early. They literally price gauged me during a public bankruptcy. What's amazing is Spirit actually refunded me for the flight that never happened. Hyatt refunded me. Southwest discounted me. But Avis up-charged me $300+ without my knowledge because I returned my car early. Be aware. Do not rent with this corrupt organization who commits illegal price gauging activities.

I absolutely love this national location! Ethan is extremely friendly and helpful and Bekah is…read morealso awesome. I had a great experience and look forward to traveling here.

National is now my new go to rental car company. Kudos to…read moreMason at the Reno Airport location. Mason was very polite, professional, and enthusiastically friendly. Everyone at National is always very professional and welcoming. Very impressed with the training and customer experience.

Booked via Orbitz.com pay later. No wait at the counter. Not pressured to buy add ons. Vehicle…read moreeasily accessible via short walk outside the airport terminal. Brand new Kia K4 only 1k miles on it. Drove well.

Bait and switch. Don't rent from Dollar or Hertz!…read more First of all, I've stopped renting from Hertz bc it is the worst rental company of all of them and should have gone out of business a couple years ago. What I didn't know until it was too late was Hertz had bought Dollar; so it sucks even worse than Hertz. We were going to Lake Tahoe for a ski trip and snow was forecasted during the time we planned to be there. So I searched for an AWD rental. Dollar had an enticing price if I prepaid for the rental. So I did. Unlike most rentals at other airports, there is no direct pickup of the car in the garage even though I had checked in online prior to arrival as the text msgs from Dollar kept asking me to. I still had go to the counter to check in. There were 3 agents at the counter with 3 other customers in line in front of me. It took 45 mins before I was able to reach the counter. The agents operated as if they couldn't care less about the long line of waiting customers. When I finally got to the counter, I was told apathetically by the old man that like he had told 2 other customers in front of me that they didn't have any AWD or SUV like what I had paid for. The only thing available was a lower class and much cheaper Chevy Malibu. When I expressed my disbelief and frustration he simply leaned back and crossed his arms and asked: "so do you want the car or not?" Of course I had no choice but to take it. I made inquiry to Dollar customer service after my trip as to when I'd get my refund. They responded by acknowledging that I got a lower grade rental and offered me a $50 Dollar gift certificate good for 6 months. They coyly avoided saying they wouldn't issue a refund when I repeatedly ask whether I will get one. All they would say was they have mailed me a gift certificate. They have the worst service attitude I've ever encountered and this is clearly an intentional bait-and-switch practice by Dollar. Don't be the next victim of their fraudulent practices.

If you love waiting in an insanely long line (over an hour) with only one person working behind the…read morecounter after your long flight, this is the place for you. All others should look elsewhere.

One person at counter. Took longer to get car waiting in line than it did to fly from long beach !!…read moreThey need an express line!

Needed a temporary vehicle while ours was being serviced. Booked Hertz through Expedia, found a…read moregreat deal and convenient, non-airport location. Though there were people ahead of us, we were acknowledged immediately and taken care of in a prompt, friendly and professional manner. Great overall experience!

Have had a great experience here twice. Luckily I'm able to book in advance, and my reservation…read morehas been honored even though others with last minute bookings are waiting. The cars are always clean and nice. The staff is always nice and no pressure, and always thank me for booking with them!

Worst experience ever stood in line for 1 hour looked like 3 of their 4 employees were on break…read more and didn't care about the 10 people waiting in line once we got the car we had to bring it back because it had a strong smell of cigarettes

Didn't have the car we reserved. The car they gave us was front wheel drive. They told us it was…read moreall wheel drive suv. We thought we were getting a 4 wheel drive that is what we reserved. Got stuck for three days in a driveway in Truckee ca, Lost three days of skiing because of it. It is impossible to contact Budget direct to find out if they had a SUV 4 wheel or all wheel drive we can exchange. They were also very rude to us when we picked up the car and didn't seem to care that they did not have the RAV4 we reserved.