My check in went smoothly although the Gate agent kind of overloaded her announcements with too…read moremuch information that I know she's just doing her job and the online check-in simplified process, though I was surprised that I needed a letter from the company. I'm going to visit in Canada as a business traveler.

The good: Great customer service by staff, both on the ground and in the air! Special kudos to…read moreKimberly at United gate B12 in Salt Lake City on Sept 13 2024 at 6am for her understanding, patience, explanations, and all-around positive attitude. The not-so-good: We were delayed twice during our trip. First, a tire had to be changed, then per policy a second tire had to be changed. I'm glad they found the problem while the plane was still on the ground, but to my layman's mind it seems it could have been faster to change the tire after all the passengers deplaned. Perhaps they could get training from a Nascar pit crew? Just kidding - I'd rather be safe than take a chance and I'm glad they caught the problem and fixed it. The second delay was on our return trip when another maintenance issue was discovered. Again, I'm glad they caught it, but I wondered why they hadn't caught it sooner as this was the first flight of the day and the plane had been in a hangar all night - seems like it would have been inspected when it first went into the hangar.

My only experience with the Reno-Tahoe International Airport was picking up a friend for an annual…read moreconvention being held at nearby Grand Sierra Resort aka GSR. I left GSR and merged onto the freeway, drove about a mile, then exited for the airport. It was that quick. I drove up towards the terminals and there was ample parking. Although it says to keep moving, there appeared to be no rush. People were parking in the structure to the west and coming out of the doors of baggage claim to the east to waiting cars or taxis. My friend called and we figured out where he was from me. It was easier for me to stay put and for him to come to me. He had several bags and an airport baggage roller. Once he reached the outside curb where I was parked it was super easy to open up the doors to our SUV and get his bags inside. Back on the freeway for about a mile and we were at the GSR. From my experience, the airport is easily accessible and it's no trouble at all to pick up a friend who has flown in.

Everything is easy at this airport. If you need to park a vehicle, there are options for short term…read moreor long term. The entrance is easy to determine which one to select. Currently there is some construction going on outside, but getting to the parking garage and the terminal was easy. Drop off and pickup is simple as well. Drive in, drive out. The entrance to the security area is well marked and easy to find, it is in the center of the airport. The security lines are usually quite short, it's usually 15 minutes or less every time I have gone through. once I was through security I made my way to the Southwest gate. Everything went very smooth and it was stress-free.

4/27/26- Finally…read morebooked the mini vacation to Vancouver Canada! I don't think I'd make a good travel agent-.. it took me since last weekend to book accommodations- lol.. Familiar with flying (out of Sac.) on Delta last December.. wasn't a terrible experience.. Fingers crossed for this mini trip and safe and sound..

Another Delta flight, another issue. This time around, we all boarded on time and settled in, only…read moreto be told that Delta parked the wrong plane at our gate. Both the pilot and flight crew were embarrassed and openly recommended that we complain to the airline. Or to quote the pilot "This is not the Delta I know". So off the plane we went, ambling over to the next gate and waiting "awhile" for the next plane to park, so we could board. We barely made our connection in SLC, and we lucky that our next flight was at the adjacent gate. I did send in feedback via the Delta App and we each received 10,000 Delta points for our trouble. P.S. - We did do a Reno/MSP round trip in the summer without incident. That nonstop is no longer offered, which was an original booking for this trip. Between then and now was an endless series of Delta flight schedule changes, and multiple connection city changes that added hours to our flight times.

We love Alaska Airlines. They're friendly, economical, and…read moreeasy. And they have assigned seating and just 2 seats to a row on each side of the aisle (so getting stuck in a middle seat is not an issue). If you have the Alaska Airline credit card, each person on the reservation can check 1 bag for free. And Alaska Air flies direct (from Reno) to many west coast cities (ensuring that you have a greater chance of making it to your destination). There are many more perks, but hopefully you get the picture. Alaska Airlines is always our first choice. We love them!

The crew for the flight stayed in Carson city and didn't get up and out in time.....so we will be…read moreat least an hour or more delayed because they are still attempting to find an uber from CC to Reno . Flight was supposed to leave at 6am. Boarding at 520am. Then they have to get thru TSA. Not sure why they didn't stay across the street /. Or why the crew think it is ok to strand 200 people from their flight and connecting flights because of their Poor planning. You would think this would cause for grounding them and getting another crew.... Or a write up or something for their poor decision making.... Affecting all of us.

5/27/25- Last minute…read moredecision to book a flight- Downloaded the app at home and booked online- My first time flying solo-.. breaking out of my mold and being a risk taker like my oldest son- a world traveler..hehehe.. I think he pushes me and will get me to go to Japan now that I'm out of my comfort zone-.. App is interesting - not used to picking seats (only used to SW).. Per my son- check in a bag so I don't have to carry when connecting flights- done! Saved $5 online- $35 bag fee.. Arrived and staff was very helpful checking bag in and also answering my questions about FT. worth terminals and getting from A to D.. Will see how the flight goes..

If I could give them a less than zero rating it would be far more accurate…read more On October 7, 2024 I flew from RNO to DFW for a shooting event. As always, I checked my hard sided Pelican gun case secured with 2 large padlocks When i arrived in Dallas my gun case was the first piece of baggage off the carousel. This was odd as guns are typically hand carried to the office. The first thing I notice is there's a padlock missing and the double hasps lined with steel are completely ripped open. I made a beeline to the baggage office The first thing the attendant asks is "Are there guns in there" "There were. Im hoping they still are" He tells me to scan a code and file a claim saying "Guns are supposed to be hand carried here not put on the conveyor " He was right because anyone could have stolen them I start the claim process then walk outside to verify the guns, silencer and everything else is there. They were but now I have no way to transport them home because the case has been compromised AA tells me to either buy another gun case and locks or ship the guns homeand send the receipt for reimbursement. I send pictures, receipts, details, etc. i ask for $400 to pay for the case, shipping, etc AA denies the claim as cosmetic damage even though they admitted i couldn't fly with gunns in this case because it couldn't be locked If you get a live person they lie to you and pass the buck. This ordeal has been going on for 6 weeks. Id rather fly spirit or frontier than these grifters

The new assigned seating is in effect. Some have said it is worse than before, but having an…read moreassigned seat is far easier than wandering the aisle hoping for an aisle or window seat. It also seems to have sped up loading times. The queue prosses is about the same as before. Instead of lining up next to posts with number on them, there are boarding groups 1-6 that will be called out. The main adavantage I can see with having an earlier boarding is making sure you can get a spot for your carry-on. I have been in boarding groups 3-6 on various flights and I always found an overhead spot. There have been a couple flights I was on that were not full, but some rows were empty while middle seats were filled. The flight attendants were strict about staying in your assigned seat even if there were empty rows. On another flight two weeks later there was an empty row in the back, and the flight attendant shuffled a few people around to free up some middle seats. Maybe they are relaxing a little bit about assigned seating if there are empty ones. Loading went about as smooth as it did before the assigned seating went into effect. Service is still great and friendly, flights left and arrive on time, and I will continue to fly with Southwest.

Business trip to Reno for the week and headed back home to Vegas. No complaints, Southwest Airlines…read moregets the job done.

Not even worth a star worst airline ever they are cheap but they charge you for everything not…read morecompletely drinks on top of very hard seat Stay away for this airline its worth paying the extra 100 bucks to fly with a better airline. We will never fly with allegiant they are garbage and not worth your time Warning don't fly with this airline you will be passed off

Once again, post pandemic travel is frustrating and irritating. Airline changed flight times twice,…read morefrom afternoon to late afternoon and now to mid evening. Wasting a whole day, that we could've enjoyed at our destination. This junk-discount airline is just that, you get what you pay for. Cheap seats, flight times changing without notification, and even last second cancelations. And, after baggage and seats and everything else (you're intentionally separated from your party, so you have to pay extra to sit together) it cost just as much to fly with a brand airline, with less hassles. Last time ever with this crap outfit, would cancel, but the cancelation fees are worth more than the tickets. Hope this junk-jet company flounders too.

Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

I usually like flying Spirit. But today I ran into some new employees that mistreated my wife and…read moreI. They were Araceli, Renesha and Stephanie. These lovely pieces of work gave us such a hard time over our carry-ons. I swear they seemed to enjoy trying to get us to pay for extra luggage. I've never seen anything quite like it. They were rude, disrespectful and completely unprofessional. I believe Spirit Airline would be better off, without these ladies in their employ. Renesha asked my if my last name was "Mexican" and I replied "I'm third generation American and I served honorably in the military, and to my best I do believe the roots of my surname can be traced back to Mexico and then further to Spain" She sneered derisively and announced to all around that we would have to pay $99 for our carry-on. Stephanie smile, so big, as to imply the charge was making her day! I asked Stephanie "why does charging people extra money make you so happy?" She chortled and said back "I don't know, it's just funny" Funny? Charging people $99 was funny to Stephanie, and at this point as if to help Stephanie make her point. Araceli, also began to laugh. Apparently I was not in on the joke. Also my bags were not full. And FAA approved carryons so I consolidated and this just made these girls livid. They insisted we had to pay that our bags were too big. Araceli asked me to put my bag in the carryon bin. It fit, she gasped, and then my wife was told to put her purse in the same carryon measuring bin. She did and her purse also fit. Araceli asked me to put my bag in again, but I just started to board and Ranesha begrudgingly scanned my boarding passes. Defeated. But I'm not done, I'm going to complain to Spirit Customer Service and the FAA about these children. We flew on Spirit flight 1635 out of gate C11 in the Reno airport at 10:40 am. These woman should not be employees at a federal airport, they have the wrong temperament.

Do not ever EVER book a trip with Spirit Airlines!!!! Turns out, my kids could have told me (must…read morebe well known in social media crowds). I'm a gen-X sucka! Cheap flight to Las Vegas (from Reno). Ok I'll pay $100 for a bag. That cheap. $280 for 2 people round trip! Ok, no assigned seat or internet. It's a 1 hour flight. God forbid you decide to change your trip to see Def Leppard! ($144 change fee). Ok, we're up to $424 for 2 people. (Should have booked with Alaska Airlines). Need to change return flight now. I thought we'd take an evening flight home to enjoy the day, but kid values school attendance and first day of lacrosse practice). I try to change return flight (if you just book it, it's $76 each = $152) but online it says $280.00. After trying all their online chat bots & such, I try to call to understand the fare difference. Forced to download WhatsApp in order to call. Did it. Signed up. Called. Waited 50 minutes. Dude could not help. I asked for supervisor. She kept giving me different info every time I asked. Basically, I'm screwed. No supervisor above her. She offered to charge me $27 per passenger for talking to an agent!!!!!! Apparently I was charged change fee $86 for the first change. $98 for this one, if I choose. What if I was slightly less techy than I am now? This company is predatory and a rip off. $704 for a round trip for 2, if I paid their fluctuating fees....plus another $50 to ask a human why!!!!???? Anyone know if I can join a class action? Or start one? Advice! I will not fly on this airline. I will drive to Las Vegas instead. Do not book a ticket with Spirit Airlines! No consistency or accountability. I assumed they were a 'normal' airline that just charged you full price to change your flight. Small claims court? I'd better read the shifting sand disclaimer I probably signed.

The best way to get from Reno to NYC- overnight…read more Around 4 years ago Jet Blue started serving Reno. A red eye flight to NYC and a mid morning flight to Long Beach. The service isn't every day, but the value has worked for my schedule. Recently leaving Reno at 11:00 pm and arriving at JFK around 8:30am. The return trip leaves JFK at 7 pm and comes home at 10. These flights give two days to enjoy the city, where other airlines you loose a day or so coming and going. A fabulous deal at $200. Complementary snack choices are great. No peanuts and pretzels here. And you can have more than one. :). There are snack boxes available for $8-9. The usual wine and spirits are also available for purchase. Free wi fi. Screens at each seat. And leg room isn't too tight. Yes ! Can't wait to fly again with them to NYC.

The one star is Only for the fact they have a direct flight to jfk…read more They are out of control and don't have anything together. I understand whether I understand delays but I don't grasped is the constant changing of flight times with almost 24 hours and no contact back-and-forth back-and-forth money lost..Terrible airline.