Horrible customer service experience. The two employees working at the front desks at gates C3 and…read moreC8 were extremely rude and unprofessional. Our flight had already been delayed for approximately two hours, and we were simply trying to find out which gate we were being moved to. When we asked the employee at C8 for information, his response was, "You can wait in line and find out," and he said it with a dismissive attitude. What made the situation even more frustrating is that we paid for First Class tickets. I understand that flight delays happen and may be outside the employees' control, but basic courtesy and professionalism are not. We weren't asking for special treatment--we were simply asking for information about our flight. For the amount passengers pay, especially for First Class, I expected a much higher level of customer service. The way we were spoken to at both C3 and C8 was completely unacceptable and made an already frustrating delay significantly worse.

I paid $4,000.00 dollars for 2 Direct first class tickets back in March 2026 the night before…read morethe flight July 2026 I know you do I get a notice that my flight was cancelled due to weather then I get email with new flight information we had to be at the airport earlier for a new flight with a layout . Forgot to mention that I have a handicapped husband who can't use his hands and has a prosthetic leg. When traveling with him I get first class so we can sit together and I'm able to feed him and help him be comfortable anyway our 4 hour flight turned into a 6 hour flight with me in a middle seat 2 aisles behind him and he was sitting in a middle seat two aisles in front of me so I couldn't help him couldn't feed him so for 4 1/2 hours he sat without moving with two large people on either side of him, and he was afraid that he would hurt somebody with his prosthetic leg. Forgot to mention that I explained the situation to at check in and was told they couldn't help me but I needed to explain at the check in counter they would help us WRONG they wouldn't help us at all. Told us it's a full flight and they couldn't get any one to move for us. Coming back I got another notification that we were flying economy home luckily it was at least a direct flight, but it took me four hours to get our reservations correct and put us back into the first class like we were supposed to be and get our food ordered. Well we got into first class, not in the seats that we had asked for but we did get first class, but for some reason we didn't get any food so now he's sitting on a plane for four hours with no food. His monitor is going off. They don't seem to care I will give you a snack again not happy filled out all the proper paperwork today. Get a notice from them saying they're going to give us each $150 voucher for us to use on a going forward on another trip with them. What the hell is $150 gonna do for somebody you can't even buy a ticket anywhere a one-way ticket beware when traveling with United because I've talked to people they don't want to even help me so I am putting a grievance in to United Airlines to get some of my money back because this is ridiculous had to put a one star just to be able to put this review into Yelp, which is absolutely ridiculous because believe me I don't wanna give them any kind of stars

Flight from Phoenix to Reno and back. Everything went great…read more Airport security was smooth as well.

Beware... TSA uses latex gloves. Glad I called that out while they were checking my son because his…read morewheelchair set off the alarm. He is very allergic to latex and it could have ended up with a trip to the hospital instead of our designation. Glad they're doing their part in keeping us safe. But be vigilant if you are a caregiver for someone with special needs.

I have been a customer of Delta Airlines for many years. My experience has been better than most of…read morethe reviews posted here but that is because I go ahead and spend the extra bucks to fly First Class or Delta Comfort. It is not the luxury flying that it used to be in the past, but I have found the staff both airport based and on the flight to be pleasant and professional. When I have had to make changes to my itinerary, I have contacted the online help desk and was able to get a real person who was very helpful and worked with me to find the most accommodating itinerary. So yes, it is not the Delta it use to be, but it is still pretty good at getting me there and back.

4/27/26- Finally…read morebooked the mini vacation to Vancouver Canada! I don't think I'd make a good travel agent-.. it took me since last weekend to book accommodations- lol.. Familiar with flying (out of Sac.) on Delta last December.. wasn't a terrible experience.. Fingers crossed for this mini trip and safe and sound..

We love Alaska Airlines. They're friendly, economical, and…read moreeasy. And they have assigned seating and just 2 seats to a row on each side of the aisle (so getting stuck in a middle seat is not an issue). If you have the Alaska Airline credit card, each person on the reservation can check 1 bag for free. And Alaska Air flies direct (from Reno) to many west coast cities (ensuring that you have a greater chance of making it to your destination). There are many more perks, but hopefully you get the picture. Alaska Airlines is always our first choice. We love them!

That was my worst flight experience so far with any airline. My recent Alaska Airlines flight to…read moreSeattle was unfortunately marked by multiple delays and a deeply uncomfortable situation onboard. I was seated next to a passenger who was visibly very ill, coughing violently, sneezing without covering their mouth or nose, and exhibiting signs of distress that included passing out multiple times. Their hygiene was poor, and the odor was overwhelming to the point that I wondered if there had been an accident. While I genuinely felt compassion for this individual, the conditions made it extremely difficult to remain in my seat. They were physically occupying about a third of my seat, which added to the discomfort. I discreetly and respectfully asked the flight attendant if I could move to one of the more than ten visibly open seats, even offering to pay for the change. I was told no, citing aircraft weight distribution as the reason. Other passengers also voiced concern about the situation, but the crew's only response was to offer masks at this point more than halfway through the trip. It was clear that this person should not have been allowed to board in such a condition for their own safety and the wellbeing of myself and others.

5/27/25- Last minute…read moredecision to book a flight- Downloaded the app at home and booked online- My first time flying solo-.. breaking out of my mold and being a risk taker like my oldest son- a world traveler..hehehe.. I think he pushes me and will get me to go to Japan now that I'm out of my comfort zone-.. App is interesting - not used to picking seats (only used to SW).. Per my son- check in a bag so I don't have to carry when connecting flights- done! Saved $5 online- $35 bag fee.. Arrived and staff was very helpful checking bag in and also answering my questions about FT. worth terminals and getting from A to D.. Will see how the flight goes..

If I could give them a less than zero rating it would be far more accurate…read more On October 7, 2024 I flew from RNO to DFW for a shooting event. As always, I checked my hard sided Pelican gun case secured with 2 large padlocks When i arrived in Dallas my gun case was the first piece of baggage off the carousel. This was odd as guns are typically hand carried to the office. The first thing I notice is there's a padlock missing and the double hasps lined with steel are completely ripped open. I made a beeline to the baggage office The first thing the attendant asks is "Are there guns in there" "There were. Im hoping they still are" He tells me to scan a code and file a claim saying "Guns are supposed to be hand carried here not put on the conveyor " He was right because anyone could have stolen them I start the claim process then walk outside to verify the guns, silencer and everything else is there. They were but now I have no way to transport them home because the case has been compromised AA tells me to either buy another gun case and locks or ship the guns homeand send the receipt for reimbursement. I send pictures, receipts, details, etc. i ask for $400 to pay for the case, shipping, etc AA denies the claim as cosmetic damage even though they admitted i couldn't fly with gunns in this case because it couldn't be locked If you get a live person they lie to you and pass the buck. This ordeal has been going on for 6 weeks. Id rather fly spirit or frontier than these grifters

Still very easy to fly with this airlines. Took of their 2 carry on policy and avoided baggage…read morefees. Great prices from Reno to LAX. Slight delays but very pleasant trip!

Crew is great, brand new airplanes were very comfy and clean. Plenty of drinks offered and fast,…read moreeasy boarding and deplaning. Complaint: every time I book my flight is altered. I booked Savannah to Las Vegas to Reno, 7 hours with short layover. I got Savannah to Midway to San Diego to Reno, 11+ hours. That's tough on anyone but especially a senior. I know I could change but nothing fit my schedule so I as usual just dealt with it. Don't like the consistent flight changes with Southwest and that is why they are among my last choice.

Not even worth a star worst airline ever they are cheap but they charge you for everything not…read morecompletely drinks on top of very hard seat Stay away for this airline its worth paying the extra 100 bucks to fly with a better airline. We will never fly with allegiant they are garbage and not worth your time Warning don't fly with this airline you will be passed off

Once again, post pandemic travel is frustrating and irritating. Airline changed flight times twice,…read morefrom afternoon to late afternoon and now to mid evening. Wasting a whole day, that we could've enjoyed at our destination. This junk-discount airline is just that, you get what you pay for. Cheap seats, flight times changing without notification, and even last second cancelations. And, after baggage and seats and everything else (you're intentionally separated from your party, so you have to pay extra to sit together) it cost just as much to fly with a brand airline, with less hassles. Last time ever with this crap outfit, would cancel, but the cancelation fees are worth more than the tickets. Hope this junk-jet company flounders too.

I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

I love spirit airline. The seats are leather. The plane was nice and new. Our flight was delayed 3…read morehours but considering I really didn't want to fly out at 6:30am I was super happy about that. they let us know ahead of time. Gave us 12$ for food and a 30$ flight credit. I appreciate spirit becuase it gives people and families much more affordable option to fly.

I usually like flying Spirit. But today I ran into some new employees that mistreated my wife and…read moreI. They were Araceli, Renesha and Stephanie. These lovely pieces of work gave us such a hard time over our carry-ons. I swear they seemed to enjoy trying to get us to pay for extra luggage. I've never seen anything quite like it. They were rude, disrespectful and completely unprofessional. I believe Spirit Airline would be better off, without these ladies in their employ. Renesha asked my if my last name was "Mexican" and I replied "I'm third generation American and I served honorably in the military, and to my best I do believe the roots of my surname can be traced back to Mexico and then further to Spain" She sneered derisively and announced to all around that we would have to pay $99 for our carry-on. Stephanie smile, so big, as to imply the charge was making her day! I asked Stephanie "why does charging people extra money make you so happy?" She chortled and said back "I don't know, it's just funny" Funny? Charging people $99 was funny to Stephanie, and at this point as if to help Stephanie make her point. Araceli, also began to laugh. Apparently I was not in on the joke. Also my bags were not full. And FAA approved carryons so I consolidated and this just made these girls livid. They insisted we had to pay that our bags were too big. Araceli asked me to put my bag in the carryon bin. It fit, she gasped, and then my wife was told to put her purse in the same carryon measuring bin. She did and her purse also fit. Araceli asked me to put my bag in again, but I just started to board and Ranesha begrudgingly scanned my boarding passes. Defeated. But I'm not done, I'm going to complain to Spirit Customer Service and the FAA about these children. We flew on Spirit flight 1635 out of gate C11 in the Reno airport at 10:40 am. These woman should not be employees at a federal airport, they have the wrong temperament.

The best way to get from Reno to NYC- overnight…read more Around 4 years ago Jet Blue started serving Reno. A red eye flight to NYC and a mid morning flight to Long Beach. The service isn't every day, but the value has worked for my schedule. Recently leaving Reno at 11:00 pm and arriving at JFK around 8:30am. The return trip leaves JFK at 7 pm and comes home at 10. These flights give two days to enjoy the city, where other airlines you loose a day or so coming and going. A fabulous deal at $200. Complementary snack choices are great. No peanuts and pretzels here. And you can have more than one. :). There are snack boxes available for $8-9. The usual wine and spirits are also available for purchase. Free wi fi. Screens at each seat. And leg room isn't too tight. Yes ! Can't wait to fly again with them to NYC.

The one star is Only for the fact they have a direct flight to jfk…read more They are out of control and don't have anything together. I understand whether I understand delays but I don't grasped is the constant changing of flight times with almost 24 hours and no contact back-and-forth back-and-forth money lost..Terrible airline.