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    American Airlines

    1.6 (62 reviews)
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    Reviews With Photos

    Linda H.

    I mainly fly with one of American Airlines competitors because of the competitor's ease of seating and "bags fly free". American Airlines happened to have had better choices for my work related trip to Boston. I strategically packed to avoid the $30.00 bag check fee. What I did like about American Airlines is the ability to pre-pick your seats. I was nervous about my boarding priority so I made sure to check in right within the second of that 24 hour time limit before that you are able to check in. I found that my company pays an extra fee for it's employees to get "Group 4" Priority seating which was a big plus to boarding and making sure your bags get carried on vs checked. If you are in one of the other Group numbers (there are 10), especially 8-10, you're basically screwed if the plane is full. Go ahead and surrender to checking your bag. I did not like the automated announcement for boarding. It was muffled and hard to hear the group number. The process was not very organized as far as a line. American does not seem to have the "personal touch" that i get with it's competitor. It feels a bit more formal and serious. The plane was clean and felt roomier. I think the baggage area on top my be lower, I didn't have trouble loading my bag. Nice first leg of the trip from Reno to Los Angeles. Smooth sailing!

    New seats!
    Jennifer B.

    So at first glance, while sitting at the gate and watching the staff and listening to the process try have for each flight, was a little irritating. There has got to be 10 Different "levels" of boarding. In the end, only 3 groups end up going. The entire staff from start to finish seem like they done love their jobs. The bland unimpressed attitudes and the level and grouping confusion they get docked a star. Now , let's get on to the good stuff the plane is off the Hook!! They have leather beautiful seats with plenty of room for your butt to fit. The seats look brand new and are super comfie :) . Oh, did I mention they have electrical plugs !! I know!! Shut the front door!! I have never seen this on a plane... AND!! there is room for you to put storage stuff in the head rest in front of you! Whaaaaaaaaaaaaaa! The plane is crazy clean and smells like "new plane" smell , ha ha. I love this and will remember all of these awesome feature when I have to fly for more than an hour!! American Air!! You wowed me!

    WAITING
    Kristina L.

    Waiting in my seat on this plane that hasn't left just for the pooper to be fixed... 5 hour flight just turned to 6 if not more. can't wait for the incoming screaming baby two feet from my seat. Also, no social distancing here, literally the fullest plane ever.. Happy graduation to me I guess. Might get covid and never get there; but hey, "American Airlines" , "great deal", "never make it to your connecting flight"

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    1 year ago

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    6 years ago

    Third time having a delay for mechanical issues with this company NEVER AGAIN will I fly with these turds!!!!!!!!!!!

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    9 years ago

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    7 years ago

    A horrible experience. Flight was to leave at 1:08. We are still in the airport and it is 5:27. Avoid this airline if you can.

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    Page 1 of 2

    Ask the Community - American Airlines

    Review Highlights - American Airlines

    I did not like the automated announcement for boarding.

    Mentioned in 3 reviews

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    JSX

    JSX

    4.3(17 reviews)
    0.6 mi

    Pros: Friendly staff both on ground and in air. Convenience of not actually going into the airport…read moreand checking in and going through security. This is what you're basically paying for. Cons: No snacks or drinks while you wait for your plane. Seating area is small and looks like an office but comfortable chairs. Plane itself is old and uncomfortable.

    Absolutely love flying JSX! No lines, no TSA and majority of their jets are equipped with StarLink…read moreultra fast WIFI! Pricing is similar to other carriers and I pray they will bring back the route to Las Vegas soon! Hope you're reading this corporate :) Currently I believe they only fly from Reno to Burbank or Orange County which is non-stop, but use to fly direct to Las Vegas a few times a day. Here are a couple of tips for you though! -You can't park your car in the JSX parking lot without having to do the valet which I believe is fairly costly so plan ahead and get a ride or do the math and get an Uber if it makes more sense. -Also be ready for a brief random bag check here and there. -Last but not least there is overhead compartments on their jets so even if you have a carry on you will need to hand it off to one their polite employees as it goes under the plane. You can carry on back packs, purses and stuff like that which would fit under the seat in front of you. Happy flying and I almost forgot to mention they have complimentary snacks & beverages just like the big boys but even better!!

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    JSX - Approaching the OC

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    Reno-Tahoe International Airport - 2025 Burning Man Sculpture

    Reno-Tahoe International Airport

    3.8(691 reviews)
    0.1 mi

    My only experience with the Reno-Tahoe International Airport was picking up a friend for an annual…read moreconvention being held at nearby Grand Sierra Resort aka GSR. I left GSR and merged onto the freeway, drove about a mile, then exited for the airport. It was that quick. I drove up towards the terminals and there was ample parking. Although it says to keep moving, there appeared to be no rush. People were parking in the structure to the west and coming out of the doors of baggage claim to the east to waiting cars or taxis. My friend called and we figured out where he was from me. It was easier for me to stay put and for him to come to me. He had several bags and an airport baggage roller. Once he reached the outside curb where I was parked it was super easy to open up the doors to our SUV and get his bags inside. Back on the freeway for about a mile and we were at the GSR. From my experience, the airport is easily accessible and it's no trouble at all to pick up a friend who has flown in.

    Everything is easy at this airport. If you need to park a vehicle, there are options for short term…read moreor long term. The entrance is easy to determine which one to select. Currently there is some construction going on outside, but getting to the parking garage and the terminal was easy. Drop off and pickup is simple as well. Drive in, drive out. The entrance to the security area is well marked and easy to find, it is in the center of the airport. The security lines are usually quite short, it's usually 15 minutes or less every time I have gone through. once I was through security I made my way to the Southwest gate. Everything went very smooth and it was stress-free.

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    Reno-Tahoe International Airport - Renown 6/24/22

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    Southwest Airlines - Looking  forward to a few days of warmer weather..

    Southwest Airlines

    2.6(131 reviews)
    0.0 mi

    The new assigned seating is in effect. Some have said it is worse than before, but having an…read moreassigned seat is far easier than wandering the aisle hoping for an aisle or window seat. It also seems to have sped up loading times. The queue prosses is about the same as before. Instead of lining up next to posts with number on them, there are boarding groups 1-6 that will be called out. The main adavantage I can see with having an earlier boarding is making sure you can get a spot for your carry-on. I have been in boarding groups 3-6 on various flights and I always found an overhead spot. There have been a couple flights I was on that were not full, but some rows were empty while middle seats were filled. The flight attendants were strict about staying in your assigned seat even if there were empty rows. On another flight two weeks later there was an empty row in the back, and the flight attendant shuffled a few people around to free up some middle seats. Maybe they are relaxing a little bit about assigned seating if there are empty ones. Loading went about as smooth as it did before the assigned seating went into effect. Service is still great and friendly, flights left and arrive on time, and I will continue to fly with Southwest.

    Business trip to Reno for the week and headed back home to Vegas. No complaints, Southwest Airlines…read moregets the job done.

    Photos
    Southwest Airlines - Upgraded $59 extra fee for this "more legroom" seat.

    Upgraded $59 extra fee for this "more legroom" seat.

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    California Zephyr - Amtrak - I hope you can enlarge this picture. This is in observation car as well. I did the 'ol finger sweep. Disgusting!

    California Zephyr - Amtrak

    3.0(65 reviews)
    2.5 miDowntown

    Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

    I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

    Photos
    California Zephyr - Amtrak - Engaging conductor!!

    Engaging conductor!!

    California Zephyr - Amtrak - Dining car

    Dining car

    California Zephyr - Amtrak - Brewery across the street from Grand Junction Station!

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    Brewery across the street from Grand Junction Station!

    Spirit Airlines

    Spirit Airlines

    1.3(27 reviews)
    0.6 mi

    I usually like flying Spirit. But today I ran into some new employees that mistreated my wife and…read moreI. They were Araceli, Renesha and Stephanie. These lovely pieces of work gave us such a hard time over our carry-ons. I swear they seemed to enjoy trying to get us to pay for extra luggage. I've never seen anything quite like it. They were rude, disrespectful and completely unprofessional. I believe Spirit Airline would be better off, without these ladies in their employ. Renesha asked my if my last name was "Mexican" and I replied "I'm third generation American and I served honorably in the military, and to my best I do believe the roots of my surname can be traced back to Mexico and then further to Spain" She sneered derisively and announced to all around that we would have to pay $99 for our carry-on. Stephanie smile, so big, as to imply the charge was making her day! I asked Stephanie "why does charging people extra money make you so happy?" She chortled and said back "I don't know, it's just funny" Funny? Charging people $99 was funny to Stephanie, and at this point as if to help Stephanie make her point. Araceli, also began to laugh. Apparently I was not in on the joke. Also my bags were not full. And FAA approved carryons so I consolidated and this just made these girls livid. They insisted we had to pay that our bags were too big. Araceli asked me to put my bag in the carryon bin. It fit, she gasped, and then my wife was told to put her purse in the same carryon measuring bin. She did and her purse also fit. Araceli asked me to put my bag in again, but I just started to board and Ranesha begrudgingly scanned my boarding passes. Defeated. But I'm not done, I'm going to complain to Spirit Customer Service and the FAA about these children. We flew on Spirit flight 1635 out of gate C11 in the Reno airport at 10:40 am. These woman should not be employees at a federal airport, they have the wrong temperament.

    Do not ever EVER book a trip with Spirit Airlines!!!! Turns out, my kids could have told me (must…read morebe well known in social media crowds). I'm a gen-X sucka! Cheap flight to Las Vegas (from Reno). Ok I'll pay $100 for a bag. That cheap. $280 for 2 people round trip! Ok, no assigned seat or internet. It's a 1 hour flight. God forbid you decide to change your trip to see Def Leppard! ($144 change fee). Ok, we're up to $424 for 2 people. (Should have booked with Alaska Airlines). Need to change return flight now. I thought we'd take an evening flight home to enjoy the day, but kid values school attendance and first day of lacrosse practice). I try to change return flight (if you just book it, it's $76 each = $152) but online it says $280.00. After trying all their online chat bots & such, I try to call to understand the fare difference. Forced to download WhatsApp in order to call. Did it. Signed up. Called. Waited 50 minutes. Dude could not help. I asked for supervisor. She kept giving me different info every time I asked. Basically, I'm screwed. No supervisor above her. She offered to charge me $27 per passenger for talking to an agent!!!!!! Apparently I was charged change fee $86 for the first change. $98 for this one, if I choose. What if I was slightly less techy than I am now? This company is predatory and a rip off. $704 for a round trip for 2, if I paid their fluctuating fees....plus another $50 to ask a human why!!!!???? Anyone know if I can join a class action? Or start one? Advice! I will not fly on this airline. I will drive to Las Vegas instead. Do not book a ticket with Spirit Airlines! No consistency or accountability. I assumed they were a 'normal' airline that just charged you full price to change your flight. Small claims court? I'd better read the shifting sand disclaimer I probably signed.

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    Spirit Airlines - Spirit Airlines

    Spirit Airlines

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    American Airlines - airlines - Updated May 2026

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