I have been a customer of Delta Airlines for many years. My experience has been better than most of the reviews posted here but that is because I go ahead and spend the extra bucks to fly First Class or Delta Comfort. It is not the luxury flying that it used to be in the past, but I have found the staff both airport based and on the flight to be pleasant and professional. When I have had to make changes to my itinerary, I have contacted the online help desk and was able to get a real person who was very helpful and worked with me to find the most accommodating itinerary. So yes, it is not the Delta it use to be, but it is still pretty good at getting me there and back. read more

4/27/26- Finally booked the mini vacation to Vancouver Canada! I don't think I'd make a good travel agent-.. it took me since last weekend to book accommodations- lol.. Familiar with flying (out of Sac.) on Delta last December.. wasn't a terrible experience.. Fingers crossed for this mini trip and safe and sound.. read more

Delta Airlines - Countdown begins.. - Airlines Near Me - Reno, Nevada

Another Delta flight, another issue. This time around, we all boarded on time and settled in, only to be told that Delta parked the wrong plane at our gate. Both the pilot and flight crew were embarrassed and openly recommended that we complain to the airline. Or to quote the pilot "This is not the Delta I know". So off the plane we went, ambling over to the next gate and waiting "awhile" for the next plane to park, so we could board. We barely made our connection in SLC, and we lucky that our next flight was at the adjacent gate. I did send in feedback via the Delta App and we each received 10,000 Delta points for our trouble. P.S. - We did do a Reno/MSP round trip in the summer without incident. That nonstop is no longer offered, which was an original booking for this trip. Between then and now was an endless series of Delta flight schedule changes, and multiple connection city changes that added hours to our flight times. read more

What can be improved is the desk at the top of the stairs at the Delta counter. We have been waiting 25 minutes in line to get our seat assignment cause I don't let you get a seat assignment unless you pay for it. New rules I guess on every airline. There has been nobody to help. Check us in to get our seat assignment a long line and 10 minutes before boarding somebody finally comes out to help people. That could be improved. The two ladies that were here prior to the one actually helping us walked away. And somebody else came out to help us Delta definitely have some improvement. I may not be flying too often. read more

Delta Airlines - Airlines Near Me - Reno, Nevada

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Delta has zero compassion. My wife and I had a trip to Canada planned the end of July into August this year. She suddenly passed away the end of June. I submitted a death certificate, a marriage certificate, and her passport. Delta denied any refund of her ticket. Instead, they charged a $570 penalty for cancelation. I will get $45 back. The travel service, Justfly feels it is ok in this situation to charge $125 fee just to cancel the flight. Real nice stinkholes. read more

I really enjoyed flying delta! I had to take a red eye with a connection and I slept on both planes. The seats have more room than others - And they give out 4 snacks with a drink- Everyone was really nice and I'll book with them in the future read more

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If I could give a zero I would!! Our carryons were taken at boarding because supposedly there was no room. Got on the plane and there were 4 empty bins. Our carryons did not make our destination. They were sent to Reno. Instead of waiting an extra day we took time to drive to Reno and get them. Called to verify that was okay before going. Arrived at Reno airport and can see my bags but no one will open the office!! I also found out the same company runs all the baggage offices BUT they still refused to assist!! read more

Delta Airlines - Office with bags people are standing here trying to retrieve - Airlines Near Me - Reno, Nevada

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There is never anyone in customer service, I spent many days looking for my luggage and no one could help me

I've currently been on hold for an hour and thirty minutes just trying to change my flight. I've messaged with the ai robot twice and it hasn't been helping me at all either. It says "there is a high number of callers". How many people could possibly be calling the Reno delta help desk within that time? I'm going insane. read more

Captain already advised us we are have mechanical issues with the planes computer. He said a maintenance technician was going to check it out and we may need to wait in the terminal while they fix it. Looks like we stayed aboard, they rebooted and almost ready to fly...1 hour late. read more

Delta Airlines - Got the seat just in front of the wing 7D window seat - Airlines Near Me - Reno, Nevada

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I received $600 for giving up my seat and waiting and additional 11 hours flying from SLC to Reno. The gift cards were impossibly hard to use. Today is June 13, 2023, the expiration is supposedly June 28, 2023, but all gift cards say that the balance is now zero. I didn't get one single penny from this con. What a ripoff! Delta is the WORST airline in existence. I will avoid flying with them at all possible cost! MY rating is -5 stars, not one. read more

10/30/17 This review is for their cargo department from last year. We purchased two puppies that had to be shipped. I can't tell you how we worried about them handling the long trip. The first puppy who was a little older and we picked up in 09/17. We first called the airport and asked where you pick up cargo at Reno Tahoe International Airport we were informed that you go to the Delta office inside the Airport. We checked into the Delta office and found out our puppy had not arrived yet. There was some sort of kerfuffle and a several boxes and a kennel had gotten stuck inside the terminal at baggage claim. We were called over to the conveyor belt by a Delta employee and shown that our puppy was in the dog crate that was on the baggage claim conveyor belt. I was shocked that they had put a dog crate onto the baggage conveyor belt. The second time we got there we watched them wheel the dog crate into the office. I hope that they are a little more careful when they are dealing with any kind of animal life. read more

Delta is not an airline I typically use for travel unless I have to. This was the case for my last trip. I had to use Delta. It started at 4:30 am in the morning and the front counter person said there will be a minor delay because their is engine trouble, YIKES... After 2 hour delay the engine gets fixed. The delta employee gets on the microphone and says they now have to go do a test flight to make sure the engine they repaired won't break down in the air, even bigger YIKES! We get on the plane and this isn't Delta's problem except they allowed the individual to bring alcohol on the flight. He was annoying, got into a verbal argument with another passenger and I'm sitting right in the middle of it. read more

Our Christmas presents to each other were a cruise to the Panama Canal for 12 days over the holidays. To make a very long story short, the cruise went without us, and so far we are unable to get a satisfactory answer as to why Delta refused us boarding and our trip insurance won't cover our loss. It started at the Delta counter in the Reno airport , there we learned a Big lesson. Do Not buy your flights on Travelocity without reading all of the airline rules. Our tickets were good, but I could not board with my portable oxygen concentrator, that I might need if the airline lost pressure and I was sleeping. Mind you, and us, we only checked with the FAA, and I and my stand-by concentrator were good to go. It seems that Delta has some fine print that supercedes the FAA. We have to do the paperwork and have my concentrator approved 2 days prior to boarding. We learned that we could, and did get an emergency waiver and had my unit approved. Then when we went to board, (with boarding passes in hand) we were stopped at the gate and denied boarding. We were told that we needed to have 4 extra batteries with us. This was for the 1 hour flight to LAX. There we could have recharged the 6 hour battery in the 4 hour lay-over we had. We were told to find another airline to fly to LA. There weren't any other flights leaving that night. To top it off, we hadn't bought our flights through the cruise line so we couldn't catch the boat on it's first stop. read more

After many years and many thousands of miles both internationally and domestically my most recent experience with Delta leaves much to be desired. After flying from Beijing to San Francisco on Turkish air I opted to use good old faithful Delta for my next leg from San Francisco to Boise Idaho. I was traveling with my bicycle in its own suitcase. I was charged $70 from Beijing-Istanbul-San Francisco. When I arrived to SFO Delta charged me $250!!!! From San Francisco to Boise. Ridiculous especially because other airlines let you take sports equipment for free. I'm kind of stuck because I have a lot of miles with Delta but this gave me a bad taste in my mouth. read more

I thought Delta was a better airline. My mistake. First, we waited 2 hours to fly out of Reno to Salt Lake City due to a mechanic who we waited on. "He's on his way," they kept saying. Now, we are waiting 40 minutes or so for our bags, which haven't even been off loaded from the plane. What the?? Never again, Delta. This is the longest I have waited for my luggage. read more

Delta has had my bag for 7 days at LAX and is doing nothing to help me get it back to Reno.

Half the kiosks don't work. After standing in line for 10-15 minutes. I got to agent when supervisor walked up and said that the flight was cut off. I'm too late. It was 40 minutes before flight. Arriving after me was a family the were allowed to check in. The family was African American. The supervisor was also African American. I'm Caucasian. Racist ?perhaps. I ended up refunding my ticket and booked with another airline. It will be along time before I fly delta. read more

Diamond Level Million Miler. Flew 1st Class and flight attendant hung up my favorite Sport Coat. Never returned it. Remembered it on the way to next flight across Atlanta Airport. Tried to call from other plane, but no luck. Spent 2 hours on phone looking for it. Filed claim. Filed Customer Service Complaint too. NO CONTACT AT ALL FROM DELTA. LOUSY SERVICE. HAD COAT IN THEIR CLOSET. NO HAPPY!!!!! read more

Flew from New York to Reno on Christmas Day. Deltas flight crews and cabin crews are fantastic. Unfortunately that excellence ended in Reno. The luggage was late and when it started coming in 1 hour after the flight landed it was a mixture of three different flights. My bag was missing. I spoke with the baggage claim woman who treated me like it was my fault my bag was lost and she demanded Ingo re-check to carousels. I pointed out they were all empty and she stormed off to check for herself. Even though I had told her repeatedly it was a large black bag she demanded to know if the red one was mine...uh no. She assured me my bag would be delivered when found. I did receive 1 call telling me that my bag was found and that I had to pick it up. I reminded her that I live over 2 hours away and she had insisted it would be delivered. When I called customer service the next day they informed me this woman hadn't filed the paperwork, but that she would call that evening. No surprise no call. Spent 2 hours waiting on hold with cust service who finally assured me my bag would be delivered that evening or the next day. No surprise again. No call no delivery. I spent hours texting with Deltas customer service. No surprise,no call, no bag, no responses, 60 minute wait times. read more

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Okay so DL First Class on this short RNO-SLC does have a large and comfortable seat, not much legroom in row 1 to stretch out. Cabin crew very pleasant and attentive. Snacks, leave a lot to be desired (even though this is a 55min flight). Vino is very good, and in my humble opinion well worth the nominal upgrade fee for this flight and my flight to Portland, OR next. Not just for the free booze mind you, but just for the added room and comfort! I've gotta say I am a bit snobbish to want to ride on planes up front all the time now! As they say, once you go first you never go back, and oh how true that really is! I was quite surprised at Delta's nominal upgrade fee as compared to that of United's... Humm... just debating whether it may be worth it to consider switching my loyalty? read more

Delta Airlines - Complementary Red Wine on my flight from RNO-SLC. - Airlines Near Me - Reno, Nevada

Not a fan of my latest experience with the Delta crew in Reno - esp with the check in process and being told "oh you didn't tell us you had bags" "oh you marked special bags" - sure, throw blame on the customer, that makes sense -- the staff at this airport needs a customer service class or five. When I checked in online the day before, it asked how many bags I had, so I put 2. When I arrived to check them in that AM it said on the comp "2 bags pending approval" so I completed the check-in and attendants just kept passing my stand until I said something. She said "nothing printed out, oh you didn't tell us you had bags" - not the right answer. Told her the bags were "pending" so she said "oh you marked special bags" - no ma'am I did not. I simply said while checking in on the app yesterday I had two bags. She continued to check my bags in and didn't even check my ID. Wow. Pro. PS. it was $30 each checked bag. Next time i am dragging all my bags to the terminal and letting them force me to check them in FOR FREE at the gate. What else made me real angry? Their boarding process : 1. Premium 2. Diamond 3. Special assistance 4. Sky Zone 5. Zone 1 6. General boarding: Zone 2 WHAT? Lawd. And then they begged 25 people to check in their bags since it was a full flight. They announced it at least 7 times while we were waiting. Yawn. Way to make your passengers feel like a nuisance all around. What a process and not a fun one from arriving to boarding. Was it horrendous, no. Was it painful and frustrating, yes. I missed Southwest like WHOA on this trip. read more

I'm a huge fan of Southwest. But Southwest doesn't fly into Colorado Springs... So here I am flying Delta. They where friendly and fast. They have short layovers and you gotta move to get to your next gates, but still so worth it on my flight. read more

Delta Airlines was my go to airline for the first few years in Reno. Why? I had status due to an almost monthly trip from LGA to MDW (that flight is no longer). Plus JFK had numerous DL flights for me to select. And it's is a transfer in SLC to get me back to RNO. Bonus I've got family in Salt Lake so if my flight is delayed I can go have lunch. Life being what is I used my mileage for a recent trip to SLC. It was also the first time in ages I checked in on my phone and walked directly to the gate. NO CHECKED BAGGAGE! The highs and the lows: To SLC I was never informed that it was a puddle jumper so ALL bags need to be valeted. Yes, I had to hold up the line to get my computer out of my bag on the jet way. Sorry but they never told me. To RNO I thought I learned my lesson so I approached the counter and requested a valet tag. "You don't need those," was the very rude reply I got. The service on the plane was find. I quick drink and a snack. Yes, a snack -- Pretzels. I really miss the biscoff cookies. I'm not sure I've lost my status but the boarding process was a bit like a cattle call but there is no airline that make that process enjoyable regardless of the status. All-in-all it got me to/from my destination without incident. read more

My formal complaint: Hello Delta Rep, I want to express my frustration with Delta and their Skymiles credit card and lack of customer service flexibility. Here is my experience on 9/10. I took a day business trip up to Boise. I flew in in the morning and had a scheduled flight back out on DL 3924 at around 6pm. I ended up getting back to the airport early. I overheard on the intercom that an earlier flight back to SLC was in final stages of boarding. I thought that if there was an open seat (not first class or anything), that they could just put me on this flight back to SLC instead. I didn't have any checked bags. I get to the counter and say hi. I ask if they have any extra seats on the flight and explain I have a later flight the same day and was simply hoping to get back to SLC 3 hours earlier, if possible. I explained to them I only had my backpack and could simply walk onto the flight. The attendant said, "yeah, I think we have a few seats. Should be good." Then she looked up my scheduled ticket and said, "Sorry, based on the type of ticket you purchased I can't put you on this flight." I want Delta to know that I find this completely ridiculous. I could have simply walked on the flight. I pay $200 a year for your Delta Skymiles credit card and that wasn't even a consideration for my ask. Another thing, since Delta went away from fixed pricing for their miles and effectively devalued them, it is clear to me that your credit card is inferior to simple cash back credit cards and I will therefor be canceling your card the instant I have used my companion ticket. I am disappointed in Delta. I have traveled with you a lot, but this simply shows that your company only genuinely cares about the bottom line. It's pretty sad. Good thing you have competition. read more

Pros 1) Short lay overs, REALLY short layovers. sometimes as close as 15 minuets to make it to your next gate. Great because it cuts down on travel time but don't schedule this if you have a meeting the same day. 2) Larger seats than United and better customer service which says something about United when you read below. Cons 1) You will probably miss at least one connecting flight because the layovers are so short. 2)The staff is very rude and unhelpful in accommodating you on other flights when you miss a connection. They just assign you whatever with no regard for personal preference. Staff will also act annoyed when you ask them for help because you interrupted them during their personal conversation with their coworkers and will lie and make something up because they do not want to look it up for you. I called the hotline even though I was in the airport and they helped me. Not a fan of their staff. 3) Unlike Southwest, they charge you an arm and a leg to check bags in and to change your flight. Both are free with Southwest. read more

I took a trip to CHarleston SC. The way there was Delta and they were awesome! The first leg was running late so they provided free pizza, soda and snack for the customers. All three planes had individual viewing screens with free movies and fast wifi... great customer service!! ALan read more

Trash pure trash. Lauren the laziest and most unhelpful human being on the planet resided to make any accommodations after I was informed that they would not be able to check bags because the cutoff for bass had been missed and it was still more then an hour before my flight. 35 people had to be rescheduled for the flight because she refused to help anyone and told us all to call the 1-800 number or call our travel agents. Don't waste time with this garbage airline or their so called customer service agents. Southwest Airlines is the way to go. Delta is trash read more

I've had a window seat booked for weeks. As we're boarding, they announced there were seat changes and now I have a middle seat and no time to change. read more

This airline is bushit...I got push all the way to the back. All seats got mess up...My two kids are sitting up front...They are accommodate the couple that took my seat...worse experience ever...will not recommended to this airline to anyone... read more

I really enjoy flying Delta and have had pretty good service. Their flights seem to quite often take off a little late, not enough to make you miss your connections though. They just don't have that many flight choices and different times for the various destinations that I fly to in order for them to earn a fourth star. read more

Booked a flight for November, paid for it via Expedia in February. Two adults traveling with a 5 year old, from Reno to Orlando. On both legs of this flight delta air lines has us split up in three different rows! Called customer service and was told that because we booked economy and because we booked thru Expedia we were not "entitled" to sit together. Asked for a supervisor and got the same run around. Until I brought up pending litigation against American airlines. Amazing she found three seats together. read more

I purchased round trip air fare to France for my wife on Delta airlines with a discover card. When she arrived in France her bags were delayed almost five days. Because we purchased the flight tickets with a credit card, I filed a dispute with discover card because the bags were late. Delta cancelled my wife's return flight and left her stranded in France. Rather than go through the dispute process with discover card they just cancelled her return flight. We had to purchase a very expensive one way return flight and are now in the process of suing Delta. read more

The worst experience of my life. Worst customer service by and individual named BJ T. I arrive to the airport 11:38 my flight my flight leaves at 12:26. The associate who claimed to be a supervisor, BJ T refused to let me check in because I did not meet a 45 minute cut off. Which I did. The kiosk was not taking my passport so I had to wait till BJ T assisted me. By the time he made time to talk to me... it was 11:48. He then said now you really didn't make the cut off. So I requested that my bag get on the next flight while my husband and I got on our scheduled flight. He argued back and forth with me about the extra fees for my luggage getting on the next flight. Then he turned his computer off and said" sorry now you have missed the cut off to Check in to your flight". In no way shape of form should an airline associate have the authority to allow Customer to intentionally miss their flight. This BJ T individual played with my fate. And I will make sure their corporate office hears of my horrible experience. BJ T represent Delta at Reno international airport. Don't fly delta- they hire poor experienced individuals with no customer service and no communication skills. read more

This airline was a joke before it's system "crashed". They're usually over priced with terrible and hideous customer service, I've been flying consistently for over ten years now , and would gladly pay hundreds more to avoid this pathetic excuse of a business, I sincerely hope this company withers away into nothing. They truly deserve it. read more

Although I have had many horrible experiences with businesses, I have never written a negative review in the past; having said that, my experience was so unbelievably horrible that I felt I needed to warn everyone else about this ridiculously pathetic experience I had with Delta Airlines. a simple 7 hour flight with one connection turned into a surreal 48 hour ordeal that I will never care to repeat. We planned a trip to Cancun to have my wife undergo some medical treatment in Mexico, and also get some reprieve from our daily lives. We were supposed to fly out of Reno at 6:25 a.m. so we checked in at 5:15, an hour and 15 minutes ahead of the departure time. We grabbed some breakfast, and by the time we arrived at the gate, they had closed the doors. Even though the airplane was still at the gate, they told us that we missed the gate by one minute. They knew we had checked in, and I never heard anyone calling for us on the speakers even though they insisted they did. It also became evident that there was no other flights until the next day at the same time. Although this had never happened to me, and the plane took off AHEAD of schedule in front of our eyes, we took personal responsibility and let it go. The next morning we showed up and went straight to the gates. I exchanged pleasantries with the same attendant, and were loaded on the plane. The Captain then announced that there was an issue with his monitor, and it would be a quick fix which would take an hour. They took us off the plane, and we were told to call Delta while awaiting the reloading on the plane. They rerouted us through Atlanta with an arrival time of 9 p.m. However, we waited 3 hours, were reloaded on the plane, and waited another hour. The Stewardess told me that the issue would have been a quick fix which would have taken 10 minutes; However, the PAPERWORK is what they had been waiting. We finally departed 4 hours later, with the Captain stating he was aware everyone was missing their connection, and apologized profusely for the "INEFFICIENT" way in which Delta handled the repairs. I can go on and on, but to keep it short of a novel, we finally arrived at Los Angeles after missing 2 other connections, waited until 11:45pm to board a flight to Cancun ( it takes 10 hours to drive to L.A.). Prior to boarding, I requested a supervisor, and wanted to make sure our baggage was waiting for us in Cancun as promised; She assured me that they were there. Upon arrival in Cancun at 7am( 24 hours later), we were informed that our Luggage was never sent. It took until 3 pm to get our luggage, and start our "vacation". Meanwhile, we were charged for the nights we missed at the hotel, and lost 3 days of our trip. Over the many decades of flying, I have never ever had such PATHETIC experience. It is clear from other reviews on the internet that this is not an exception but the way Delta conducts it's operations. Walking through their area at the airport(s), I have never seen so many "kiosks" to address passenger complaints with so many of them given overnight stays due to flight delays. Needless to say, I will NEVER EVER fly with Delta, unless they are the only flights at out of Illepo, and even then, I will think twice. read more

Delta airline SUCKS booked our trip way in advance got to airport flight was delayed and now we're stuck in salt lake for four hours. We have hotel and rental car waiting and we can't even start our vacation. We asked for another flight or some kind of compensation and they would not help us at all. If I can help it I will never use Delta again. read more