I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

I'm back: Geo + Kiya are everything. They make it effortless. I've already given this joint a…read more5-Start review in 2018 and the reason I keep coming back? They rule. Thank you all for bringing so much strength to my life when I'm vulnerable (without wheels). I'm truly happy to see you and grateful I can always count on Enterprise on Victory Blvd.

Only person with a brain at this store is the male manager…read more No one at this store listens to the customers. They either A. ignore what you say and proceed to try to sell you on a more expensive car anyway. Or B. Regurgitate information speaking a million miles an hour in an attempt to sound smart. Incredibly disorganized and chaotic, employees have no idea which cars are available or which ones have been cleaned. Be prepared to spend 30+ minutes waiting around without any updates.

Granted, I am in the middle of my rental period but I did not want to forget to review at least the…read morepick up part. I had a great pick up experience. A shout out to Christian who was a pleasure to work with. At this point, I would definitely rent from the location again.

The worst quality car rental experience. Was in a bind and had to choose this because its location…read moreand pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean!

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

I had the worst car rental experience of my life! I will NEVER use them again... I had rented a…read morecar and made arrangements to keep it longer and they erroneously charged me thousands of dollars and kept lying about it! I was Gold level status for over 20 years! Please use any other car rental NEVER Enterprise... now I have to go through changes to get my money back!

I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

I flew from Austin to Los Angeles to help my ailing 92-year-old mother who is nearly blind has…read moresevere arthritis and mobility issues. - At the airport, the Budget/Avis agent assured me that the Ford Mustang Mach-E I had confirmed was not available and it says "or similar" - He offered two smaller EVs, either a Kia or a Hyundai with no price adjustment. The listed rate of the Mach-E was $140. - In the lot, I notice near the smaller EVs that there were two Mach-Es - After a haggle the agent relented and allowed me to drive the Mach-E, I had confirmed and paid for ahead of time for 7 days. - Found out it was very difficult to charge an EV in the areas near my hotel or near where my mom lived. Spent hours searching online, finding broken chargers, very long waiting lines or private chargers. - Called Budget to switch to a gas vehicle and was told no problem and no extra charge, return the EV and pick up a similar ICE SUV. - When I returned the Mach-E, the agent, Evelyn decided to rent me a small SUV listed for $70 on their website at that time. - I asked for a similar car with a similar rate. Evelyn refused and became dismissive. She offered me a Mazda CX5, again listed on their website at $70 not the $140 rate of the one I returned. - With no choice or options, I drove the Mazda for the next 5 days. It did not have navigation and made my drives with my mom around LA a lot more difficult and time consuming. - Once back home, I called Budget so-called "customer service". I first talked to Andrea, she refused to allow me to speak to a supervisor. After asking several questions she put me on hold for over 12 mins. She came back and claimed that the rates change often. When I told her that I showed Evelyn the rates using my laptop, she promptly hang-up on me in mid-sentence. - I called back and got agent Valencia. She said she could see that my earlier call was disconnected. She wanted to hear all of it from the start. Again, as I was explaining the rate difference, she also hang-up on me in mid-sentence. I should add that I am an AARP member and used the AARP link to reserve on Budget's website. It also says that I am eligible for a free upgrade. What I got was a down-grade and no charge adjustment.   As many before me have recommended, do not rentle. from Budget/Avis since they are shameless dishonest scammers. NB. Offered "Fastbreak" to skip the lines at pickup. They asked for all my info including DL and Credit Card. As soon as I entered the info, they charged me for the week's rental without asking. Also, non-refundable.

Could not be more grateful for the professionalism, quick response and flexibility that Marcelo…read moregave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much!

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello…read morefor the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you!

Service: 3.7 out of 5 Location: 4.5 out of 5…read morePrice: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years

If I could rate it Zero, I would......cause we got absolutely No Service…read more. Arrive for a 9:00 pm pickup of a car, and they are closed, with a sign that says to come back the next day for service. I don't need the car tomorrow, I need it tonight, to drive home from a 13 hour travel day Another sign says go to third floor kiosk.........well there might be some hope......but no, they're gone as well. Locked up tighter than Fort Knox How do you book a car pick up at 9:00 pm and No One mentions from the rental firm that they close at 9:00. A Verbal or even a computer code line, that doesn't allow after hours rentals......is so simple to add. We finally Rented from Enterprise........cause they were there, as well as National, Avis, Budget, and a few more. Nice, efficient, and well, actually there! Thank you Enterprise! Do yourself a favor and don't subject yourself to this type of incompetence, all to save a few dollars.

I booked online with the Costco app for a convertible. Upon arrival, I walked right up to the woman…read moreat the desk. She was fast, efficient, and friendly. I was in and out of there in less than 10 minutes. They had my car pulled up to the front by the time I walked over to the pick up area. Other than a slight gap in the convertible window (to which they kindly comped me a bit for) it was a great car. Drop off was super seamless as well - thanks to Ruben!

I like Alamo here because it's low pressure and they get you in and out pretty quickly. If I have…read moreany tip, it's this: there's a sign near the line that will tell you that if you want to get through line faster, use the app. I did and probably three other customers who stood in line were processed out before I gave up and just went to the counter. Save yourself the trouble and if the line is short, don't bother with the app. Thinking about that app now was so frustrating that even though my interaction with the employees was quick and fine, I'm kinda mad I wasted time working on that app.

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

Update. They have black listed me . Their staff were high when they served me, he was also…read morescrolling on tinder swiping left and right when I asked him why he gave me the wrong sized minibus, he begged me not to tell his boss he was on his phone at work and then went on to explain that he gave my reserved minibus away by mistake , blamed me for not reserving it earlier (when in fact I reserved it 6 months previous), then when I went to complain at the front desk that I needed the minibus I ordered for the seat capacity the other staff member raised his voice at me and told me I was being ungrateful because they are giving me two vehicles instead of one.. ( how I'm suppose to drive two at once I don't understand) and after three months of trying to get someone on the phone to get someone to take my complaint seriously they black list me.