Rick is very responsive, cordial, reliable, and he completed the work on-schedule. However, AvidPro is much too expensive for the quality of their work. Rick informed me up-front that he would not be the cheapest option, but that I would be paying for top-notch work. For this reason, I went with AvidPro, despite their being the 2nd most expensive of four quotes.
The job was approximately 2000 sq ft, half refinish of existing, and the other half new installation and finishing. We were under a tight timeline to move in, and Rick's crew worked some weekends to hit our deadline. We really appreciated this, and the rush may have contributed to some of the issues. However, I raised many of them early on. Yes, I am a real stickler for details, but for the price, I found the following unacceptable:
* visible sanding swirl marks in numerous locations
* surface flatness issues
* dust in finish
* very visible transition of sealer & finish application in front of refrigerator (fridge slid out to finish underneath)
* failure to edge-sand around the kitchen island, on the incorrect assumption that there would be a shoe-molding
* drips on stairs
* significant gaps have opened up in new flooring in an area that receives direct sunlight
* deviations from agreed-upon approach to specific details (finish sheen, under-cutting of existing trim, stair nose, etc.)
When I raised these issues, Rick was very willing to discuss but was adamant that his work was industry-standard. However, I installed and finished flooring myself on three separate occasions in our last house, and none of these issues was present. I have also seen the results of numerous professional flooring projects in my parents' houses over the years, and almost all of them demonstrated better fit and finish than my experience with AvidPro.
Rick did offer to re-work some of the issues, but unfortunately a number of them could not be corrected in time for us to move in, so we opted to live with them. read more