We dined at the West Loop location of Avec and unfortunately experienced some of the worst service I have ever encountered.
This restaurant was recommended to us by the hostess at Ever, a Michelin starred restaurant, so we did not hesitate to choose it for lunch. We were aware it was communal seating, but we were not prepared for how uncomfortable the environment would be. The first third of the restaurant was extremely cold due to constant wind coming in from the front door. We were seated at the last two bar seats closest to the door, and it was cold enough that I had to keep my wool coat and scarf on throughout the meal. My fingernails were blue from the cold the entire time. The metal bar seating only amplified this issue and felt like a poorly considered design choice given Chicago winters.
The restaurant was loud, which is expected in a busy space, but the behavior of the staff made the experience far worse. There is no separate host stand; instead, the host works directly off the same bar where guests are seated. The host, an early-40s man with a mustache, was positioned immediately next to us on the same metal bar. Throughout our meal, he repeatedly clicked a pen, shook it in his hand, and tapped it loudly on the bar. When he was not doing that, he was aggressively shuffling and slamming menus onto the bar directly in front of us, inches from our food. Staff repeatedly leaned their hands on the bar directly in our dining space, using the area immediately surrounding our plates for side tasks. It felt intrusive, claustrophobic, and unsanitary. We had virtually no personal space, even around our own plates.
Communication from the waitstaff was also lacking. We ordered four small plates to share between the two of us. The hummus was tasty but came with only a single pita despite a very large portion of hummus. We ran out of bread halfway through and were left eating the remaining hummus with our spoons. Our next dish was the sweet potato dish, which was set down and the server immediately walked away without comment or warning. It was served on a thin metal plate with handles, with no indication that the dish itself had been heated. There was no warning that the plate was hot and no protective cloth provided. While I was serving the dish, the plate shifted and spun on the metal bar with each scoop, and my partner instinctively grabbed the handle to steady it, burning his hand badly enough to leave a visible pink mark.
At this point, the environment had become overwhelming. I was freezing, my partner had been burned, people were coughing around us, the host continued making noise beside us, and staff continued reaching into our dining space. Given everything happening at once, we felt it was probably best to cancel the remaining two dishes and leave.
My partner and I politely asked our waitress, a late-50s woman with tattoos and dark brown curly hair, if it might be possible to cancel the rest of our dishes. Rather than asking why, she immediately became defensive and said they were already in the kitchen. My partner offered to still pay for the dishes and suggested they be given to another guest if possible. She did not respond to that suggestion and walked away without acknowledging him, which felt like an odd reaction given that we had simply asked a question.
When she returned, she brought the check and said the remaining dishes had been removed. Without asking, she immediately reached over and grabbed my partner's half-full plate to clear it while he was still actively eating. Shocked, I said that he was still eating and that she should have asked first. Instead of apologizing or stepping away, she became argumentative and began speaking at us in an increasingly aggressive manner. She continued talking at us for approximately two to three minutes without pause while I was visibly distressed, rocking back and forth in my chair, turning my body away from her, and looking to my partner with fear and concern on my face. Despite these clear signals, she did not disengage. Her refusal to stop or step away triggered a fight-or-flight response in me, and I was on the verge of a panic attack. She continued speaking at us without our consent, escalating the situation unnecessarily. The interaction felt hostile, overwhelming, and entirely unservice-oriented.
When she finally walked away, we paid and exited as quickly as possible. Even after everything, we tipped 20 percent because we believe it is unethical not to tip.
We left shaken and upset. This review is not about the food itself, but about the extremely inconsiderate, intrusive, and unprofessional service we experienced. I would caution others, especially those sensitive to overstimulation, personal space, or aggressive interpersonal interactions, to be aware of how uncomfortable and hostile the service can feel here, even without any complaint being made. read more