Avec is a french word meaning "with". I've always been familiar with the word as my mom spoke rather fluent french and creole. As I'm considering how to review my third time at this restaurant in the West Loop, it seems I got a lot of "with" in my lousy (and most likely final) experience here.
I should have known my experience this evening was going to be inauspicious as my weeks-old reservation (for one - I typically dine alone) resulted in a seat at the bar. Most restaurants downtown Chicago will give you the option of waiting (if need be) for a table, or offer an immediate seat at the cramped uncomfortable bar. All my prior solo visits resulted in a table in the much more comfortable upstairs dining area. No choices this evening, I was hustled right to a seat at the downstairs bar, no questions asked. The downstairs was "with" a lot of noise this evening, which made it hard to converse with the staff. It was also "with" heat, as in their A/C appeared to not be on, or not be working. Admittedly it was the hottest day/evening of the year for Chicago, around 90 degrees at sunset. However making your patrons sweat it out is probably not good for repeat business.
First order of business was to order a bottle of mineral water instead of the regular container "tap" variety, and i was never asked if I wanted "with" or without bubbles - in other words sparking water. This one is probably on me as I wasn't clear in what I wanted, but I've never NOT been asked by staff when ordering mineral water if I want "with" bubbles, "with" gas, "with" sparkles, you get the idea. I order mineral water all the time and never been brought flat water, ever. I've either been asked, or been brought sparking water (as the obvious difference to the flat tap style), because if I wanted flat water I could have had regular water. Again this is probably on me.
I then ordered the hummus with smoked salmon and it was brought to the table "with" oily grease. A lot of it. More-so than usual. Also the hearth pita was undercooked and cold in parts of the bread and cooked perfectly/hot in others. So a bit unusual as this is a plate I always get to start. Not the end of the world.
My next order of business was to order cod brandade - a cod and potato mashup with garlic crostini (bread). My dish was not the consistency of potatoes as it should be but was more the consistency of hummus - rather watery and not like usual. But that's not the big problem. It was brought to the table "with" three charcoal briquets. Oh wait, that's not charcoal - it's 3 pieces of burned bread. Bread so blackened and overcooked you'd think it had been in a minstrel show. Bread so burned you wouldn't feed it to your worst enemy. But THAT'S not even the worst part. As is the custom at these "themed" Mediterranean or other exotic ethnic-style restaurants, when they bring the dish to you they explain what it is and sometimes how to eat it to best enjoy the dish. A wait staff person actually brought me the dish with these three charcoal briquets, looked me in my face, presented and explained what it was, and pretended it was okay to eat without a second glance! I'm certain my face was questioning enough for them to understand that something was not right, but it didn't affect them. They dropped the dish off and skedaddled away as if nothing was amiss. Take a look at the attached photo and let me know if I'm out of line. I ended up eating the two "not as burned" pieces of bread and I'm still wiping grease and charred bread crumbs off my phone, off my shirt, off my arms - just a most underwhelming experience. When another wait staff innocently asked me if I was "with" any concerns, I just pointed to the bread and said " I can't eat this". Who would knowingly serve someone something like this? Her answer - I'll replace the one piece of shockingly burned bread. Fifteen minutes later I had a normal looking piece of crostini. By this time I'd lost my appetite, and just wanted to leave.
I think my biggest takeaway from this final experience at Avec, is that I feel I was treated "with" disrespect. There was an obvious issue with my meal, no one said "sorry" and no one really seemed to care. The food with the burned bread should never have been brought to the table. Any wait staff behind the bar could have just looked at the briquet, seen something was wrong and been my hero or heroine. That's just unacceptable. In any event, I'm "with" a lot of regret at choosing Avec for my solo treat this month, and now I have to wait until next month to visit a restaurant like Jaleo or Nobu or Cabra which always seem to get it right and are infinitely more professional if something isn't. Ça fait du bien de te connaître, Avec. read more