I was in the process of moving to NC and needed help remodeling the primary bathroom. While in town…read morefor a brief trip I walked into The Tile Collection and met Caleb. He was incredibly helpful and within a week, he helped me select everything I needed--from tile and cabinetry to the finishing touches. Caleb's knowledge and professionalism gave me complete confidence, so much so that I trusted him with the key to my home and had the entire remodel completed while I was still living out of state. Throughout the project, Caleb kept me updated every step of the way, including when an unexpected issue from a previous owner's work was discovered. He handled it quickly and professionally, keeping the project on track and ensuring everything was completed to my satisfaction. When I finally arrived in North Carolina, I was welcomed by the most beautiful bathroom I could have imagined. I couldn't be happier with the results. I already plan to use The Tile Collection for my kitchen remodel, and I wouldn't consider going anywhere else!

I found tile collection through an acquaintance, and I am thrilled I did! Caleb greeted me upon…read moreentering the store and helped me find the perfect tile after looking at many, many samples. His patience and knowledge of the store's products was amazing! Months later, I came back to order the tile when my remodel was finally ready. He remembered our consultation and arranged everything! Even with glitches in delivery from the supplier they used in Spain, he kept me updated constantly and listened carefully to anddress all my concerns. The installation was seamless and I absolutely love the tile backsplash in my kitchen. My bathroom refresh continued a few months later, and Caleb again met the challenge. He reordered more tile to complete the backsplash. It was only 9 finish pieces I needed, but he took the same care to make sure I got the supplies needed to complete the job. If you are in need of tile or other products, Caleb is your go to for finding the perfect materials for any remodeling needs!

We went to MSI to look for quartz for our kitchen. The experience was fantastic! They were so…read morehelpful and went over and above on everything. The showroom is beautiful! Without a doubt, the best experience we have ever had.

Very disappointing experience, especially because the showroom and slab warehouse itself are…read moreactually quite nice. Check-in was quick, but they heavily pushed us toward the showroom when we specifically wanted to see the slab warehouse. We finally made it back there and found a decent selection, good lighting, and a clean, well-organized space. The problem was that there was essentially no one available to help us, answer questions, or provide any guidance. We spent well over an hour looking through slabs and were seriously trying to make a countertop decision that weekend. When we were leaving, I told the staff at check-in that I wanted samples of several slabs we had selected, but they were overwhelmed checking in more walk-ins and clearly did not have the bandwidth to help the customers already inside. I had places to be, so I left and emailed asking if I could come back for the samples. I didn't receive a response until days later, by which point we had moved on and taken our business elsewhere. It's honestly a shame because they have nice material and a good facility, but what is the point of checking in this many customers if there is no staff available to assist them once they spend an hour in your warehouse? Ultimately, they lost our business simply because nobody could help us. Very disappointing.

100 % my go to for extra special tile. The showroom is laud out well and all of the staff know…read moretheir business.

Poor customer service. Walked in looked around and not one person said hello , how can we help you…read moreor anything. They just sat behind the desk like two FOOLs and ignored my presence. I will not return and don't suggest that anyone do business with these jerks.

I am a Design professional in the Charlotte area. I visited Floor&Decor in Pineville this week…read morelooking for bath floor and wall tiles for a current project. This project required creative inexpensive options for an out-of-state installation. I asked an employee by the name of Selena for assistance on materials, pricing, and availability in other Floor&Decor locations. She was joined by Anfernee and they "tag-teamed" in assisting me with amazing customer service and a perfect outcome. It is refreshing to receive genuine service from young, friendly, willing employees....thank you! Floor&Decor will always be my first go-to!

My people went in, places and paid for an order. Told them I would be there within the hour. Having…read morearrived, I was told nobody even started the order and to wait 20 minutes. An hour later they still haven't started the order, yet customers coming and going who clearly paid for orders after me were pulled and filled. This isn't the 1st time. I would avoid this place at all cost. Management sucks and there's absolutely no accountability

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

Very professional. Showed up on time and completed job within budget…read more Don't allow the lack of reviews to be an issue. Frank and his crew does great work.

Communicating in good response time. Recommend for good…read moreservices. Willing to work with you on meeting for consultation.

John did a phenomenal job converting my tub to a rain shower. He did everything from demolition,…read moreplumbing, drywall, install rain shower, fix exhauster and install shower door. He did all the work in just about a week and he was very helpful with ideas to save money. I would highly recommend him!

From the owner: Transform Your Bathroom with an Expert’s Touch!…read more Thinking about a bathroom remodel or new tiling? Trust I Faropoulos CS with 25 years of experience and a passion for quality craftsmanship. Serving Charlotte, NC, we bring your vision to life—on time and on budget. From elegant tile work to complete bathroom renovations, your satisfaction is our top priority. Get a free estimate today!

We had such a great experience with The Tile Shop. Susanna was our design expert, she was amazing!…read moreWe had an appointment and she asked me for inspiration pictures a few weeks before our appointment. When we walked in, she was prepared and was able to show us exactly what we were looking for. We did an entire house renovation, so it was a pretty big project. All the tile selections look fantastic. Susanna went above and beyond for us; even after we bought our tile. If we had questions, or needed more material, she was always available to help us. She communicated well with us and our contractor. Truly a great experience!

"Working with Daniela (Dani) Ponce at The Tile Shop on Nations Ford Rd in Charlotte was an absolute…read morelifesaver. We were dealing with a nightmare situation from a previously improperly installed shower, and Dani stepped in to save the project. She has an incredible eye for design and helped us find the perfect porcelain tile to seamlessly match our existing marble. To top it off, she connected us with a reputable contractor who did a phenomenal job rebuilding it. The final result turned out beautiful! If you need a knowledgeable, helpful, and connected design professional, go see Dani."

It was the 2nd week in October when I first walked in to Dolce Casa. I met the owner Pino. I told…read morehim I was looking to have my master bathroom shower unit removed and a new tile shower installed. I showed Pino some photos of the space and my current bathroom floors and counter tops all of which I wanted to keep in place. Within 10 minutes we put together a plan with the samples he had right in his store. We set a time for him to come over to my home with the samples so I could see how they looked in my space. At first I was unsure of how using glossy porcelain, Italian marble and quartz would look all together. Pino has a very good eye for this sort of thing, he reassured me and got it right the very first time! I was very pleased. Early November demolition started. By mid November the Tiles were up and there was one small issue I expressed with Pino and he immediately had his tile guy fix it. So finally everything was done except for the Measuring of the floating glass shower doors. Right before Thanksgiving, the shower door contractor came to measure. I was made aware that this would take a little time. Two weeks before Christmas I expressed to Pino that I expected these doors to be delivered and installed before Christmas. That afternoon he let me know that the doors would be in on the 24th and could be installed the day after Christmas on the 26th. I said ok. So the day finally came and 45 minutes before I was expecting the shower door installer to arrive the contractor called to explain that nothing that was Ordered, glass or parts were correct. I was not pleased. Fast forward 2 weeks later and all of the correct glass and parts got installed. And guess what!? It looks Beautiful! I am giving Dolce Casa 5 Stars! I have learned that this kind of Home Renovation takes patience and an understanding that there are many moving parts involved. Thank you Pino!

Back for our 4 year review. I've replace a total of 5 broken tiles now. This time I decided to…read moreprovide photo evidence of the shoddy and noob job provided by Pino and Dolce Casa "Tile Boutique". If you're unfamiliar with what tile installers look for when installing your tile .. they look for "80% coverage" for interior installs. If you look at the photos, you'll see I've used a marker to identify the areas which actually contacted the bottom of the tile. This is, at best, about 40% coverage and .. exactly why these tiles Pino installed keep breaking. Also, if you look at the lines left behind by the trowel, you'll see that they are anything but straight lines. This doesn't allow the air trapped under the tile to escape and creates air pockets .. which ALSO are the reason this job is trash. Look, even if you don't trust the words I've written here .. I mean, I get it, you don't know me from a ham sandwich .. just Google anything referenced in this review and you'll see that everything Pino did on this job was substandard at best. If he actually finishes a job for you and it looks okay, you can be assured that just a few years down the road, you're be paying someone else to rip it out and do it again. Stop giving this man your money. He is a huckster and is woefully undertrained. His ego won't allow him to tell you what he doesn't know or understand so, he'll either whip out some horrific attempt at solving your problem or he'll talk you into doing it "his way" .. which he will also do a mediocre job at completing. Back to my regular life of setting aside a few weeks every year to fix the poor "craftsmanship" Pino left behind.

Thank you so much to the team at Legacy for helping us finish our dream kitchen. Adrienne made it…read moreso easy for us, even though we were indecisive, and made us feel like part of the family. From picking out stone that worked with our design to staying in touch every step of the way, we couldn't have asked for a better experience. Thank you to everyone who walked around with us in the heat picking our slabs and measuring over and over to template. Thank you to the install team for an awesome experience, too.

Legacy was very friendly and professional throughout the entire process of our kitchen remodel…read more They remained patient when other variables which were not in their control changed the schedule and delivery. The template and installation team were very efficient and professional as well. I highly recommend this company to my family, neighbors, and friends.