Always welcoming and attentive. Today I went back for help with a wiper blade detaching. Chrissy…read morereplaced with a new one no questions asked, except, so how's it going? Great service and they remember you.

I couldn't recommend this advance more! I had the best experience with Chrissy the general manager…read moreand the assistant manager. Went in with my daughter and they kept her so entertained while we got everything figured out. They definitely went out of their way I really appreciate it

Some old faces, some new, all friendly. I was there longer than expected, but the job got done!…read more I had dealt with James in service before, he is always super helpful. I met Adam for the first time. He is a salesman and chatty in the best way. If I rebuy 1 will keep an eye out for him.

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

Steer clear of this place. I sent my daughter--who's learning how to take care of her vehicle--to…read morepick up an O‑ring for a dipstick. She walked in fully prepared, with the dipstick and the exact part number in hand. Max, the counter salesperson, told her he "didn't feel like helping her" and sent her away without even attempting to look it up. When I called to follow up, Max challenged me to "call corporate" and insisted he doesn't take parts off cars. I explained again that the dipstick was literally in her hand with the correct part number, and he still dismissed it, laughed, and repeated that I should call corporate. When he said he doesn't take parts off cars, I asked about batteries, and he added that they only help with the parts they feel like doing. If a salesperson can't value their customers--regardless of age or gender--then they don't deserve our business. I won't spend another dime here. Advance Auto and other stores consistently go out of their way to help, while this location has an employee who jokes around and refuses to assist a young girl simply because he "doesn't feel like it." Good luck. You'll need it. I'll never go here again, nor will my friends that all work on cars. we are done with O'Rielly's, thanks Max D.

Yes my car had broke down on the side of the road and my mechanic had passed away will I've had…read moreproblems with the water pump oreilly sold me will since the guy Passed away they won't replace it the guy on the phone was a complete jerk and needs to be fired ...on the oreily in Kettering on smithville rd

Went in to get wiper blades. They had to look them up for Mercedes, and then told me I needed a…read morespecial bracket and that they would have to order it. Two doors down to O'Reilly's. They had it in stock. They installed it for 49 bucks. Probably wouldn't go back because I didn't need a special bracket.

This is your standard auto parts store, but very accessible to where we live. I don't do a whole…read morelot of work on our cars, mainly getting standard maintenance parts and supplies. Folks here always have been friendly and helpful.

I have been a customer for over 30 years. I have seen this business grow and improve over that…read moretime. They employ knowledgeable employees and I believe the owners care about making sure customers get what they need at a fair price. Now you are talking about Corvettes and only Corvettes, so you know you have to pay to play. If you expect them to test every part they carry you don't understand the parts business. They do not manufacture every part, so they have to rely on their suppliers to do their job. If I get a part I am not happy with they have been reasonable with taking it back and replacing it. If you are looking for Corvette parts you have found the right place.

Great company I have done a lot of business…read more them an I've always been very happy with Cody and all the people that work there They have done everything they promised and I've always received my parts in good condition and great quality

We leased a vehicle from Columbia this morning. We worked with Mike Cantrell and he was amazing. He…read moreanswered all of our questions and the paperwork took less than 30mins. We will be using Columbia for all of our future needs with our vehicles. He was quick and efficient and never rushed us or made us feel pressured. Maintained a good point of contact without being overwhelming. I went to other Chevrolet dealerships and wasn't impressed by the sales team or the choices.. Michael did the absolute most to make sure we were satisfied our new car and that it was what we wanted.

Careless corvette mechanics. Damaged bit rocker panels on my 2008 c6 corvette. Cracked both sides…read morefrom careless lifting procedures.Then tried to hide saying they didn't realize they had screwed up.BS . brought car in for a simple brake service. Don't trust this dealership with your corvette.

I've been a service customer at Voss Village Cadillac for several years. With each visit I'm…read moreimpressed with the professionalism of the service team, the overall appearance and comfort of the waiting area, explanation of whatever needs to be done, and commitments kept insofar as the time to complete the work. It's obvious there are high standards for every aspect of their business, and I always leave there feeling respected and appreciated.

If I could do -5 I would. Voss is the place where the customer is in for a zero sum game and they…read moreare the target. 13 year customer and to see the decline over time is a real disappointment. The last two adventures have ended this customer relationship and I hope can serve as a warning to lower your expectations - you could be next. I am on a work assignment across the country and our home is being sold. We needed our car in the garage to be moved - but you guessed it. Battery which was less than one year old was dead. Auto zone has affirmed that both the starter and Alternator work fine - it was a bad battery. Since I am in California i can't handle the situation in person so I call and speak directly with the service advisor and give them my credit card and I am assured that they will ring up a replacement battery for my family so when I am next in Ohio I can return the old one for warranty coverage. Does that happen? 5 minutes later this team ignores the calls, the credit card info provided from this long term customer and they require my family to Purchase a battery and then require further that they hand over the old one - and rather than test it for possible warranty coverage discard it like they do the decency that once accompanied customer relationships. So now I am out two battery purchases which should have been covered by warranty because they cannot communicate among their own team. Further right before I left for my work assignment they tried to shake me down to fix an alleged oil leak for $5,000.00 on a 2019 XT5. That's odd, still haven't put in any additional oil and a separate independent mechanic has no idea why the costs would have been so high - other than they thought they could. Be wary, hide your wallet, and you may want to consider a different Cadlilac dealer as these folks have lost their way.