After a frustrating experience with a previous shop that failed to fix my car (2011 BMW 328xi), I…read moredecided to take it to Specialty Motorwerkes. From the moment my car was dropped off, the staff was professional, helpful, and friendly. They took the time to explain what was wrong with my car, what needed to be done, and why. I really appreciated their transparency and communication throughout the entire process. Not only were they easy to work with, but they also completed the repairs quickly and efficiently. Now, my car is back on the road and running well. I couldn't be happier with the service I received. Update: It's now been about 2 weeks since I got my car back and everything had been working fine, no lights on my dash whatsoever. Unfortunately ,my car broke down (went into limp mode) again. So, they fixed general issues, just not the issue causing it to breakdown. I thought about taking my car back but when my father called the first thing out of their mouths was talking about a charge for looking at it again. This being the 2nd shop I had taken it to and the 2nd time I was failed by a shop, I didn't really have the means to spend another few thousand on it. Very upsetting, I was considering this shop to be a go to for me.

Perhaps the new 'Specialty' is trying to rob customers instead of doing a fair service at a decent…read moreprice? DO NOT look at reviews older than a year; that's apparently the prior owners who actually worked with honesty and integrity. My van went in with what I already confirmed was 2 bad relays, a bad fuel pump, a leaking power steering pump (Toyota used ATF back then, which is highly corrosive) and a dead alternator from the PS leak. Unless you supply external power, it was key dead. With power, all primary safety items such as, lights, front wipers, signals, blowers front and rear, power windows & locks, buzzer, horn, and the radio work. The cruise control does not work due to an illuminated BRAKE on the gauge cluster disabling this for safety. I believe it's the emergency brake lever needing tightened, and a weak brake cable that might need replaced soon. On a bottle the van cranked started ran and held idle without issue. I- like many- assumed this was the same shop as it used to be. RUN! AVOID!! Dalton called a week after it was dropped off (and the van NEVER moved, the tires aren't marked by chalk but I confirmed their drop off position visually) and proposed orally $1197, (I repeated it twice and wrote it down) to replace the fuel pump, fix the AC (provided it didn't need an evaporator, oil to convert to R134- a common and uncomplicated process if the a/c system leaks have been remedied). I was highly concerned they didn't see the obvious ATF coating everything stemming from the PS leak, but Dalton said they'll go ahead and do the fuel pump and adjacent electrical, with the PS leak and full A/C cost TBD. Not unrealistic with a 40 year old vehicle, I figured if it needed converted to R134, they would need to replace the accumulator, need a conversion kit, have to replace any leaks in the AC system... this section was indeed left open. However... he NEVER gave the quotes in writing at this point and by law I should have been entitled to those to see what he was saying on the phone. There is ZERO POINT putting another new alternator on without actually fixing the issue. NONE! He assured me on that 8/29 that he would be directly in contact when the PS issue was verified and quoted out. Nothing for nearly another week, so on 9/3 the van again was visually confirmed as not moved. I call for a status update. No mention of the supposedly 'approved' additional charges at that time. Nothing in writing... 9/4 he calls back and the 'initial' cost somehow went up to $1917 (again- nothing was provided or agreed to in writing at this point) and now we're looking at upwards of $3200 with no guarantee of the scope or scale of repairs- saying it may end up more. What was NEVER agreed to was the fuel system costs that only NOW SUDDENLY appeared after I rejected the $3200 quote. In their system he is able to manipulate what I supposedly agreed to, to show as "agreed" and checked off. That's right- his own software gives him the ability to back up his lies!!! PROFESSIONAL CON ARTISTS!! There are zero part numbers in their supposed 'estimate.' No labor times; no credits for overlapping operations (such as if you take of an alternator, the belts already have to come off). An honest and transparent shop will always be up front with you and disclose these things. Good techs make more money by being accurate and efficient with diagnostics and repairs... So just to recap: he is demanding $685.01 for a van that has NEVER had a wrench turned. He checked off without my authorization a $467.56 charge for "additional time you approved last we spoke." Dead lie here... So I proposed 2 hours plus tax to be done as-is where-is; there was a mutual expectation up until today that I'd have a van running, starting and stopping, and at least a full picture of A/C costs estimated for somewhere in the neighborhood of $1200 plus some shop fees taxes etc. Nope! Now he says I have to pay in cash (knowing this is EVIL!) AVOID AVOID AVOID DISHONEST PEOPLE

I traveled to Ohio for a funeral and on my way home, the engine light came on in my car. CarMax of…read moreMiamisburg was booked solid for a month. They sent me to Woodman's. Woodman's looked at my car right away and diagnosed a bad thermostat. My car was topped off with anti-freeze and he assured me I could make it to Knoxville Tennessee and get the repairs later. He wouldn't even let me pay for the antifreeze! I made it back to Knoxville just fine. My regular mechanic in Knoxville ordered a part and it won't come for two weeks. He also told me I can carefully drive my car until it is repaired. Woodman's are quick and they know what they are talking about.

This company is a joke. Unless you have a piece of crap car that you don't care about, I would…read moreSTRONGLY stay clear of this place. The owner has zero responsibility for the work they do and always blame you or the car for their poor lack of care. I took my BMW M4 here for stripped lug nut, which they were able to remove. Then they proceed to over torque the lug nuts where they almost stripped and I barely got them off with a 5 foot breaker bar! I paid them to lower my car which was quoted at 3 hours. They call me to pick it up and it "took longer and charged me almost 2.5-3X more than originally quoted. Their employees don't test drive the car after servicing to make sure what they did was done correctly. Instead they call me that my car is finished and as soon as I drove off to go home, the rear of my car made super loud noises going over bumps. I immediately turned around and they looked at it, and I believe said they forgot to bolt something back. Really professional... then my alignment was off, and I had to bring it back again... they "fixed it" with of course, no paperwork for the alignment to show the before and after spec sheet, and was still bad.. I waited a week if I could just live with it and it bothered me still, especially for this vehicle, it's not a junker. I made an appointment to come back for the 3rd time and they had my appointment time wrong which I was understanding and was going to come back, until the owner comes in and asks me what's wrong "again" and said "I'm pretty tired of working on your car". Is this someone you want to bring your vehicle you work hard for and pay a lot of money for a shop to work on? I told him to refund my alignment and that they over torqued all my wheels after mentioning this issue the 2nd time, but clearly nobody cares here. He got up and walked out and I had to get my refund from the front desk for alignment. I own a business myself, and would never treat my customers this way, nor blame them for something I did wrong and not fix my mistake. Poor business customer service and service in general. Steer clear of this place for your own good.

Kennedy Motor provided horrible customer service. The cashier, Tori, had a screaming baby in the…read moreshop while I was trying to discuss repairs. I asked for an estimate on replacing rotors, struts, aprons, a sensor, an alternator, and diagnosing a P0200 code. I supplied all of my own parts, yet I was never called with an estimate before the work was done. I was charged $2,400, and they even purchased two coils without my approval and charged me an additional $400. They never explained their labor charges, and after I got my van back, I had to take it to another shop because they had cut wires and failed to complete the front-end work properly. I ended up spending even more money to have both sides repaired correctly. Based on my experience, I would not recommend Kennedy Motor. There were major red flags throughout the process, including poor communication, unexpected charges, and incomplete repairs. Please make sure you get a written estimate and understand all labor costs before allowing them to work on your vehicle.

Bernie Hagl and his family have cared for our cars for decades. first in Clifton and now in…read moreGroesbeck after we followed their move. Colleagues and friends also relied on them. No one has told me that our recommendation was flawed. We trust them to fix what's wrong and to spot what's going to be wrong and fix it before trouble starts: brakes, timing belt/chain, shocks, bearings, etc. Almost all were VW, air-cooled and modern, gas and diesel, stick and automatic . Routine services - tuneups, oil and filter changes - are easy to schedule and completed when promised. No one else works on our cars (two VW's).

Taylor is the most rudest counter person I've ever had encountered with! Never will i order from…read morehere again as my part was wrong to begin with. the owner needs to be doing some rethinking about who they hire to talk to customers Because a rude woman isn't the way to go at all

My son needed a fender, damaged by vandals, for his Subaru. The Allgeier organization was able to…read morequickly locate what he needed. He worked with Mike. In a call back to thank them for their help, I spoke with Kevin (Manager). I was impressed with their care for their customers to insure satisfaction in the transaction. I highly recommend them for their service and support. Larry W.