Has to be the worst customer service I have ever encountered…read more The representative's response was "S happens"

great products but AWFUL customer service. The counter rep made it non verbally clear to me that I…read morewas interrupting whatever else he was wanting to do. I requested a car fob battery replacement and a new key to be cut and he silently did so. Second key works great but when first usifob about 2 hours later it didn't work. Returned back to store and explained what was happening and was told by the same rep as before "what do you want me to do about it?". uhh, fix it! It was working with old battery at first visit (just bought the used car and wanted to start ownership with new fob battery). He said nothing, took the fob to back room and about a minute later came out and said he had used the wrond battery the first time. And that was that. No apology, no courtesy check to ensure it worked, nothing. I walked out and ensured it worked and drove off. Maybe he's the owner's son or something...

Had a wonderful employee put a watch battery in a fairly expensive watch of mine a few weeks ago at…read morethis location He was very professional, courteous, and thorough as well as careful with my nice watch I will return to batteries plus for other needs in the future

My phone screen was shattered and needed to be repaired. They didn't have the correct part but the…read moreowner drove to another location quite a ways away to get it to insure my phone was fixed promptly. The customer service from the clerk I first worked with to the manager and to the owner was fantastic! Truly a great experience, the entire team went above and beyond to provide excellent customer service!

I have always had a good experience at NTB location in Bellbrook. Reliable service, easy to make an…read moreappt online and excellent availability. I recommend going there for all of your automotive needs

Quick and easy checkin process. Didn't upsell me on things I didn't need and called me before doing…read moreanything we hadn't talked about at drop-off. Kind staff and made sure I knew about discounts and rebates that were available. It's not cheap to replace all your tires, but I'd be glad to give them my business again!

The people who work here are all experts and very kind. You will have a good experience in this…read morestore.

I had a wonderful experience here! The workers are very knowledgeable and helpful. When my dad was…read morestruggling to install a headlight bulb in my car, multiple men came out to help. Cory, the assistant manager was a huge help! He discovered that it was a fuse that was causing the new headlight bulb not to work.

I needed a few things and heard that this hardware shop had a great inventory. It does! Located in…read morethe Piqua mall, it's easy to find. We looked over the large selection of BBQ supplies. And selected a rub for fish that we wanted to cook a bit later. Next, I needed a strong pair of pliers to work on some fencing. They had exactly what I needed. Lastly, I needed a strong flat screwdriver for delicate work. They had that too! Fast service, great selection, friendly people. As Arnold said, 'I'll be back!'

Great customer service and friendly employees who are willing to go above and beyond to assist you…read more I recently purchased a grill that I was unable to get in my car. They quickly loaded the grill in a Piqua Hardware truck and delivered it to my home. Piqua Hardware store has all your hardware needs and the best part is you don't have to wonder around looking for someone to help you find what you need!

I went to this store to get a particular socket I need to work on my car. I walked in and the guy…read morewas on the phone. I walked around the whole store three times looking for the part and had no luck. I walk back to the counter and stand for another few minutes with the guy totally ignoring me. I asked him if he could point me in the right direction and he completely ignored me. He was the only person in the whole store as the other employee was in the parking lot working on his car. This is not the first bad experience I've had at this location. Most of the employees I have interacted with were rude.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

You want good service, thoughtful, considerate and there to make your visit smooth, this is the…read moreplace. They have a great team and their customer service is awesome. Plus the app is great as you can get what you need and just pick it up. But serious these guys are so good at taking care of the customer. They pride themselves on that and in a time and place in our culture where customer service has is on the decline coming here is awesome. Keep up the good work

It's a decent location and people seem helpful. I came to get a replacement battery for my Toyota…read moreCamry. Location is convenient.