In a nutshell:
Bad service from managers, but extremely knowledgeable people if you get the right ones.
My lengthy review:
Initially, my car was overheating, and not being a mechanic, I hadn't the slightest idea as to what I could do to fix it. As soon as I entered the store, I was greeted, (which was good) and asked what I needed. I explained that I think I needed oil.(turns out I actually needed coolant) One of the employees asked me what the model of my car was, along with the year. I explained I wasn't sure of the year, but still told him the model. He quickly went from friendly to angry and explained that he can't do anything unless I know the year. I simply asked him where I might be able to find that, but instead of giving a suggestion, he rudely stated that the type of oil I needed should be listed on my "oil cap" "under my hood". I stepped outside and stared at my engine for a couple of minutes completely dazed, and considered going elsewhere. After a short while, a different man came out, and not only helped answer all of my questions, but also filled my coolant for me. He said he was a new hire and the other men in there were his managers. I was horrified at how they treated me with no respect. read more