I took my 2019 Jeep Wrangler to Summit 4x4 because it was experiencing the dreaded "death wobble."…read moreFrom the start, they assured me they could fix it. To their credit, they did mention early on that if it wasn't the track bar, it could potentially be the bearings, but they still moved forward confidently with repairs. On the first visit, I spent nearly $6,000 replacing the track bar, shocks, and other components. For a short time, I was hopeful the issue might be resolved, but within a few weeks, the death wobble came back. Fustrated, I brought it back in. This time, they told me the problem was surely the bearings. Another couple thousand dollars later, those were replaced as well. Again, I was hopeful... and again, within weeks, the death wobble returned. At this point, I brought the Jeep in yet again. They attempted to duplicate the issue and performed an a tire balance and rotation saying they inspected the jeep and e writhing looked good. Unfortunately, nothing has changed, the death wobble still persists. After more than $7,000 spent, I'm left with a Jeep that is in worse condition than when I first brought it in. It's gotten to the point where we can't even drive it straight down the road with confidence, forget about taking it on the highway. It isn't safe for anyone to drive. The staff is nice enough, but it's clear they are not equipped to properly diagnose or fix this type of issue. When you're charging customers thousands of dollars, there needs to be accountability for results, not just guesswork and parts replacement. At a minimum, I would have expected some level of ownership, whether that be a partial refund or some kind of resolution for the ongoing issue. Instead, we're out thousands of dollars with nothing to show for it except a worse-driving vehicle than we started. I certainly do not feel comfortable bringing my car here a fourth time and would strongly caution anyone dealing with complex suspension or steering issues to look elsewhere.

I dropped by Summit 4x4 and met with Lee who scheduled an appt for a multi point inspection of my…read more 2004 TJ at my request. I had recently purchased this jeep and wanted it gone over to see what I could not see. They spent a good amount of time and when the inspection was over, Lee discussed all of the issues, Texted and Emailed me the results of the inspection which included videos which clearly described everything that should be looked at and replaced/repaired. I was given a very clear document which included costs for repairs. I was very pleased at the entire experience. Wynn S.

Used numerous time big projects. Camper shells, air lifts etc. Always first class service…read more Reasonable prices. Recommend no reservations.

Our 2006 Dodge Ram Leer Cap had leaky windows and had paint defects on top. Jerry & his team…read moreremoved the top, had it painted locally, resealed the windows, repaired a frozen tail window lock, and properly connected wiring. All very well done at a reasonable price. Big savings over buying a new cap!

I usually don't write reviews, but after my experience at Subaru, I felt compelled to share it…read more Unfortunately, I purchased my Subaru from the Prescott Kia with an extended warranty. When I bought the vehicle, I was told the 120,000-mile service had already been completed. Yesterday, I took my Subaru to the Subaru dealership in Prescott for what I thought would be a simple oil change and tire rotation. That's when I had the pleasure of meeting Michael Collon, my service advisor. To my surprise, Michael discovered that the 120,000-mile service had never been performed. What I expected to be about a $100 visit suddenly became a nearly $1,000 service. I even called Kia, hoping it was just a paperwork error and that the service had actually been done, as they stated when I bought the car, but not entered into their system. Instead of trying to help, I was simply told there was nothing they could do and that "we never said that". I'm sure Michael could see the disappointment and stress on my face. Having to unexpectedly come up with that kind of money was overwhelming. That's when Michael truly went above and beyond. People often say they were "treated like family," but that phrase genuinely applies here. Michael treated me the way I imagine he would treat his own sister--with kindness, compassion, and a sincere desire to make sure I was taken care of. He never made me feel like just another customer. Not only did he arrange for all of the necessary service to be completed that day, but he also provided me with a loaner vehicle so I could keep the appointments and errands I already had planned. He made what could have been an incredibly stressful day feel seamless and manageable. When I returned, my Subaru was ready, the service had been completed perfectly, and then Michael surprised me again by giving me a 10% discount on the service. I was honestly blown away by his generosity and professionalism. Every single person I interacted with at Subaru was friendly, down-to-earth, professional, and had a wonderful sense of humor. Subaru, with their kindness helped ease what started out as a very stressful situation. My experience at Subaru is a stark comparison to my experience at Kia in which their sales people adorned with all their thick gold jewelry and their attitudes that dripped with greed aimed at misleading us to simply sell the car. However, because of my experience at Subaru, I will never take my vehicle anywhere else for service. And when it's time to purchase my next vehicle, I'll be buying it directly from this Subaru dealership. Thank you, Michael, and thank you to the entire Subaru team for your exceptional customer service, compassion, and integrity. You turned a difficult situation into one that reminded me that there are still businesses that truly care about their customers. I highly recommend Subaru to anyone looking for outstanding service.

The message I got from service rep was you did not buy car from us so not going to help go back to…read moreoriginal dealer. So that is what I did AutoNation Subaru Scottsdale and they verified based once they pulled up the car that I did have the extended warrant which was 10 year 100054 mile warrantee that Findlay service rep said I could not possible have. Findlay a 1 and Auto Nation a 10

Steven was great. I have a 2022 ford Bronco sport which a few other places said I needed to take it…read moreinto a dealership to get done but Steven was able to take everything apart and install the new battery no problem. Great guy. Give him a raise please.

O'Reilly auto parts prides themselves on changing windshield wipers and replacing headlight bulbs…read more I went here last week. Stephen sold me a headlight bulb. I asked him to please replace it for me. I could tell he wasn't very keen on that idea so he came out (with attitude) and 1/2 heartedly pretended to open the area to replace the bulb. I could tell he just didn't want to do it. He said "yeah i can't do it" I asked if somebody else in the store could help me and he said no. I went across the street to AutoZone and asked one of the employees there if it was difficult to change the lightbulb out, an employee there said no it should take about 30 seconds. I told him I wanted to bring back the bulb to O'Reilly and buy one from him. He proceeded to let me know that they were out of stock for my car. he offered to replace the one from O'Reilly's for me!!!!!! He literally popped the area opened and replaced it in 30 seconds. I called O'Reilly's corporate office and I am hoping they took action.

It doesn't seem to matter where you are OReilly does a great job. The customer service…read morefriendliness and knowledge is very good. The prices are right and getting parts in are fairly quick. Ok here on the mainland it's faster obviously than Hawaii. But they are great. And don't try to give you the run around.

I was super (super) low on oil... I told Gage that I thought I needed 3 to 4 quarts. He said "let's…read morejust try one and see where were at." He came out to my car, checked the oil and put 1 quart in... And that did it! I appreciate the hands-on approach, and his service (as with all O'Reilly shops), was outstanding! Huge THANK YOU!!!

This is for the Chino Valley store, second time back and both were excellent. The latest was for…read morewater pump replacement , was quoted a very reasonable price by Brett, and job was completed for what I was quoted and am very happy,and on time. Also I asked Brett if he could check A/C compressor thinking another big bill, I described what was up and he said sounds like electrical problem said he could diagnose for 1/2 hour labor called back said it was some thermal switch. I said go ahead and check it out, called back in no time said it indeed was the switch I said go ahead. Once again hundreds of dollars less than what I was expecting. Do a lot of my own stuff but being 76 there some I will pass on water pump being one, I will be back. Awesome customer service, Brett is excellent. I also met my tech when I picked up, Brandon also very friendly and very helpful. Check them out

This is a great auto shop. DUSTIN, the 2ND in charge is a skilled and knowledgable auto guru. I…read morehad asked him to go over my 14 yr old Toyota. Actually asked him to "find something". He only advised that I think about the tires, showing me the wear. He was right too. Nothing else. How honest is that! Great auto repair shop!

Great people. We had a few hiccups on our RV…read more The staff was on it fast. Excellent staff always in touch. We highly recommend little dealers little prices. They live up to their name. Thank you for everything. Happy Trails for sure when you buy your RV. Thanks, STEVE, MIKE, and STAFF

I deposited $1,000 to hold a trailer, then they sold it to someone else. Took them a week to…read moreinitiate my refund coupled by an impeccable lack of both initiative and communication. They'll be nice to your face but make no mistake, they will not honor the agremeent.

They have NO patience for their customers. When they sold me the wrong radiator only to find out…read morerefunds upset them enough I was told to never come back LOL. They have never been friendly or helpful in there. Bought the new radiator down the street. All good!

Our car battery died suddenly with no warning, in a parking lot of a strip mall in Camp Verde (we…read morewere far from home). Thankfully there was a NAPA Auto Parts store in that shopping center. We went in and told them our dilemma. Bill immediately came out to the car with us (in very hot, humid weather) tested the battery, and determined that was, indeed, the problem. We all went back to the store, bought a new battery (Chris, the assistant Manager, gave us a great deal on the battery we needed) and Bill went back out with us and installed the new battery. We were on our way in short order. Thanks so much to all the great guys at NAPA who kept this issue from interrupting what ended up being a fantastic day!