I went to advance auto parts to have my battery checked.Juan came out to help me. he told me I…read moreneeded new ends to go on my terminals for my battery and he could do it for $30 cash? Then he would have to check battery again after.I thought this was very odd. who takes cash? He then proceeded to ask for my phone number! What on earth? This crossed a professional line a creeped me out! I just left! I came for car service not to be hit on! I would not recommend this place to any mothers or daughters or females in genera! O out of 10 Creeps! Do better! @ 4035 Santa Barbara blvd Naples Florida.

Had issues with what I thought was my battery and wanted to get it checked. Initially, I went to…read moreanother AUTO place and a gentleman there with a quick look and listen to the car, said they could replace it, but did not stock the same brand that it was in the car currently. I didn't like his attitude or the way he checked the car so I went to Advance Auto Parts and the gentleman there took time came out, took the cables off the battery cleaned everything off and the car was much better.

About 11 months ago I purchased a battery through AAA auto support. They came to the house and gave…read moreme a three-year battery for about $300. I did not save the receipt. I called AAA a year later telling them that the battery was dead and could not take a charge. I tried to get in contact with ROSSI towing service in Santa Cruz California and they were rude and did not follow through with my request for getting a receipt or invoice for the purchase of the battery when they helped me on February 2025. To be more specific, when I called AAA for service, they sent out Rossi towing service and they provided me with a battery. Their customer service sucks! They did not help me and the woman on the phone was a real rude bitch! However, I reached out to Napa auto parts on Radio Road in Naples, Florida. NAPA is the business that I am supposed to reach out to to get an exchange regarding the battery. They were awesome! They were kind, friendly and helpful. I would highly recommend this auto parts store for not only battery needs but for all your auto needs. They were wonderful. They talked in great detail on how to keep my battery in a healthy state and even referred me to another source for a battery charger that they recommended because they did not have it in stock. If you hear any negative reviews about this particular store, disregard them. All you have to do is walk in there and talk to them and you'll see how nice they are and willing to help you. It's as simple as that. They were great!

The staff is knowledgeable and fair. I recently went in…read morewith a weak battery and didn't have the receipt from almost 3 years ago. They were able to look up the purchase date and give me a small credit. They didn't have to and I wouldn't have been the wiser. They checked out my old battery with their analyzer and had a replacement in stock. Great costumer service.

I did my original review five years ago. Time for an update after five years of doing business with…read morethese folks because they deserve it. For a first time customer, you need to know to park your vehicle by the entrance to the office. They appear to service the fleets for a number of businesses, so the parking area around the garage is most always full. Don't park in front of the entrance to the work bays. They don't schedule appointments. I show up at 7 am, when they open, and over a five year period they have always completed my service by close of business that day. I'm sure there are exceptions to the rule, but that has been my experience. When parts are needed, they often arrive in the afternoon. They will call you when the vehicle is ready for pick up. To me their pricing is fair and honest. I want quality work and I'm willing to pay for it. A friend of mine suspected her dealership was overcharging her and asked if I knew of a good mechanic. I took her to Voigt's and they were able to perform the work for much less. They are a good place to go, if you want a second opinion. Voigt's pointed out to me that my truck has a broken bolt on my exhaust, so there is an exhaust leak until things warm up. They said it really didn't hurt anything, so it's a repair that I am choosing to put off. As to my reviews always being positive. For a number of years I benefited from the reviews of others and found places I would have never know existed otherwise. Then I decided to submit reviews. I use Yelp to find good places to try. I figure that's what you are looking for too. You're not looking for a bad experience, but we all experience bad ones from time to time. It could be my bad day and not theirs. I just don't write a review when it happens. In my opinion Voigt's service is worthy of recognition

I've been to Voigts previously before this incredibly horrible situation. Nice guy, a little pricy…read morebut it's Naples. We to to get my brakes done. While he had my car, I asked if he could put in 2 headlight bulbs which I had purchased. When I picked up the car, I saw he charged me $109 to put in two bulbs! I was flabbergasted! I don't know how anyone can feel justified charging that much money to put into bulbs. And then saw I was charged over $35 for "shop supplies." Which I was told were for cleaning. Never again! Unless you have infinite $, find another mechanic.

Let me update you again about the situation they couldn't 'replicate'. ITS SOMETHING THE VEHICLE…read moreHAD A NATION WIDE RECALL FOR. This dealership and its service manager are a joke.

We purchased a new Jetta in Indianapolis and moved to Naples. Active cruise control was not working…read moreso I stopped by the dealership and asked them to check it out. I did not have an appointment but they worked me in right away. Turns out there was nothing wrong with the car, I just did not have the settings set right. I should have read the owners manual. Everyone was friendly, they had drinks and snacks available while waiting. They are building a new facility just a few blocks away that will open late 2026 I am very pleased with this VW dealership.

DO NOT GO HERE. My wife and I called this morning to see if they could simply plug in their…read morediagnostic tool and tell us why we had an engine warning light. They came back with an answer that when we checked with the manufacturer said that if that warning was correct, the car wouldn't start. Hence they really don't appear to know what they are doing, and then they explained that they could not check to see if we had the current software because it was too expensive to buy that tool. And then they charged us about $200 for what should've been five minutes of work. I called to question how this is even reasonable and the person that I spoke with was completely unreasonable and rude.

Our car had a low tire and Ryan and Shawn got us in quickly and made the repair a breeze!…read moreProfessional, friendly and efficient - highly recommend.

Honest Service!!! Fair Prices!!…read moreClean, up to date, well taking care of Recur !!!! Fixed the problem with the truck, ordered parts and had it totally repaired in the time frame as quoted.

buyer beware....bob the owner has sold the store and permanently closes September 30th 2026…read morepermanently....horrible service all the employees are rude and cuss at u they won't take defects no more and don't honor warranty.they are rude and trying to get top$$& for everything before his last day.....his mark up about 44-55% mark up....buy beware......

Good car. Terrible communication. AI and blocking if hope to talk to a mammal…read more Staff did not car when I got my car. And no time to answer three questions--one answered with a desired form. Do not expect any relationship with anyone. Assume more like self-check-out.

Extremely Disappointed -- 125-Point Inspection Is Misleading. I purchased a vehicle from CarMax…read morebased on their advertised 125-point inspection, and I am extremely disappointed. Less than two months after purchase, I took the car to Midas for a routine oil change and was told the vehicle had worn rear brakes, a potential oil leak, a cracked driveshaft, low fluids, and filthy cabin and engine filters. These issues clearly existed before I bought the car. When I returned to CarMax, they initially suggested it might be my fault, despite the short ownership period. Photos from Midas proved otherwise. CarMax did provide a loaner, which I appreciate, but their service department has had my car for over 24 hours without even running diagnostics. They have called to ask about the loaner and to say they are have not gotten to my car yet and cannot give a timeline for when my car will be checked or repaired because they are busy. This is especially frustrating during the holiday travel season, when I would much rather have my own vehicle. Overall, I am very disappointed with both the sales process and the service department. I would strongly recommend getting an independent inspection before purchasing from CarMax, regardless of their inspection claims.

8/2/26 update: Raised experience rating from two stars to…read morefour stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do.

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very…read moreappreciative of their quick response and would recommend them for any car repairs.