I needed a cleaner for my car and happened to be driving past Advance Auto Parts. After entering the store, I started looking for the kind of cleaner I wanted. The shelves where the auto cleaners are, were not well filled. Many products were down to only one and some rows had no products. After looking for a few minutes and not finding anything, I went to the registers. They were busy and after standing in line, I finally asked a guy on the phone where the cleaners were located. He pointed back to where I had already been. Ok, I walked over and looked again and the cleaner was still not there.
By the time I walked back to the registers, the customers were cleared out and no one was there. After a minute, a lady walked out from the shelves behind the registers, so I asked her where to find the cleaner I needed. She said she didn't work there and didn't know, so I left. When a customer is looking for an item, most stores have employees who finish up and then go help that customer. This store could definitely improve their customer service. I was thinking of three stars, but the service I got was more like no service. read more