Girl who work there, unprofessional. I called ahead and asked if there was a spare part? I gave her…read morethe spare part number, she said yes, we have it in stock. I ordered a taxi, arrived, and she says we don't have it, I can order it. I spent my money and my time. 12/24/2023 morning! S ***** A******!

Why is it always two trips to get the part you need? I waited and was helped by the clerk so that…read moreI got the correct head light. She assured me it was correct, well it does not fit my car so back I go for the second trip yet again. This time I selected the correct part and went to exchange it. She handed me back 5 bucks and some change. I was confused it should have been 16 and some change. She was not happy with me for pointing out the change was incorrect. In the meantime while I waited a gentlemen came in and was pretty upset about parts and no on calling him back for days. The person who stated she was the manager ended up yelling at this man in front of a pretty busy store. Not the best customer service but in the end I got the correct part myself.

Initially found this wrecking yard while looking for engines and I've ended up purchasing a couple…read morefrom them overtime as they seem to have stock of some obscure engines. The staff is pretty friendly, and straight forward, but they get pretty busy so there are times they can be short with you. Wait times can vary, but I've spent almost an hour each time waiting for them to pull parts for inspection. Pricing is reasonable and so far everything I've purchased has been working without any issues. Will definitely keep going back if they have parts I need in stock.

I recently had a window smashed on my old (1991 - over 370,000 miles) Toyota Corolla All-Trac…read moreWagon. I live in Portland, OR and nobody had a replacement window in our metro area. But through a series of referrals, I finally got to Black Diamond Auto Wrecking, who were recommended by a local Portland wrecking yard. Black Diamond had the window for my particular car, and the price, including $60 to ship it, was around $136. I ordered it in the late afternoon on a Monday and I had it by Wednesday evening. I believe I spoke with Mike and he was polite and efficient. The service was generally excellent and I greatly appreciate their help. The only drawback was reaching them. Sometimes I had to call them several times to get to a live person. There were times that no one answered the phone. There were other times when the phone went to a message machine that could, at times, get you into an endless loop. At other times, the message machine would put you on hold briefly until someone answered. It was kind of inconsistent and something I'd suggest the company improve. Otherwise, they were great and the window they sold me, now installed, is working perfectly.

Completely unreliable with 0 customer service…read more I stopped in a few weeks before the holidays to set up an appointment for front brake pad and rotor replacement. I scheduled the appointment for the day after Christmas. I told them I would drop the vehicle off on the 26th because I would be out of town and that I would return to pick it up on Jan 2nd. I confirmed that this was doable and that they would be open for the drop off and pick up. I get a call at 8am on the 26th asking if I was still bringing the vehicle in. I told them I would be dropping it off later in the morning and that we had discussed I would pick it up a week later. I brushed it as a misunderstanding, it happens. I arrive the morning of the 2nd to pick up the vehicle and the shop is closed. I peek in the windows, and someone spots me and comes out to talk. I am told that the work was never done and that I would need to reschedule. Brake pads and rotors for a single axle are a very straightforward job, and they could not even get that done over a 3.5 day period. Not even a phone call to tell me what the situation was. There are enough repair place in Maple Valley/Covington that you can avoid this one.

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

Small, local parts store…read more Went in for a part for my car. They gave me the wrong part. Took the part back. They gave me a second wrong part. Took the second wrong part back. They actually tried to give me a wrong part the THIRD time, but I looked over his shoulder and corrected him. That was a while ago. Had to get a new headlight bulb for my car. I was irritated at AutoZone because I just purchased that bulb a few months ago, and I had to argue with them to get the advertised rebate. I was driving by, and stopped in Black Diamond Auto Parts for a headlight bulb. Went home, pulled the old bulb. You guessed it. Wrong bulb. If you do decide to go here and go local, I wouldn't count on getting the correct part for your car. They are nice enough, but not so nice that I feel like running back and forth returning the wrong parts.

BDA is the best place to go for auto parts in the black Diamond, maple valley , Covington area…read more They are extremely knowledgeable. You will get the correct part the first time every time ! Will not shop for auto parts anywhere else.

Cal is a W saved my day. His knowledge made my experience flawless and easy. Really nice staff and…read morefunny as hell. Would recommend this location for any car needs

I went in to get windshield wipers today. Asked the manager for help to put them on and he said…read morejust look at the attachments. What the heck.On the website it says they do wipers for you. Not the best

Best, most reliable, timely and capable tow service you're likely to find anywhere. Great for…read moreroadside rescue, but also my go-to service for specialty vehicles and classic cars - where extra care, quality and attention to detail really count. Jason, in particular, is a top-tier professional.

The guys at Fred's have always been professional and eager to help. They do whatever they can to…read moreget a tow truck out to you, even when they're short handed or super busy. They offered more than anyone else in the area for my son's no longer running scrapper too!

Nice people working there. My engine shield came loose and was just hanging. Took it in and they…read morequickly fixed the problem no charge. Feel confident going back for future repairs.

25 year old Ranger wouldn't start. Then it did start. Then it wouldn't start. Then it did start…read more Husband took it in to a *different mechanic who shrugged and said he couldn't replicate the problem because it started. Ranger wouldn't start. Then it DID start. Based on recommendation from some guy at work we took it here. Next available appointment was 5 days out, but if we dropped it off and they had time...mayyyybe. NEXT DAY THEY CALLED. Power control module. I have no idea what the heck that is, but it was under $200 total and it fixed a variety of other issues "Old Faithful" had been exhibiting. Fast. Seemed honest. They FIXED THE CAR. And $200 was considerably cheaper than we've paid for everything else auto repair related.

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob installed a brake assist toyota tacoma. He was officiant and very knowledgeable with the…read moreequipment he installed. Rob even gave me a short class on how to use the item and adjust as needed.