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    AutoZone

    1.5 (2 reviews)
    Closed • 7:30 pm - 9:00 PM

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    Custom Offsets - The wheel smh looks nothing like the one on the box or that I ordered

    Custom Offsets

    (120 reviews)

    Geena reached out and was amazing. They were able to help us get the right rim and were able to…read moretake the old one. They cared about our safety and provided great support. I'm very thankful they were able to help us out!

    Very disappointing experience with Custom Offsets…read more I purchased a set of Blaque Diamond BD-O102 wheels through Custom Offsets. After installation, my truck developed severe vibration at highway speeds, particularly above 65 mph. I have already spent approximately $400 out of pocket having a professional shop mount, balance, remount, and attempt to rebalance the setup. The shop has been unable to get the assemblies to balance properly. They keep requiring additional weight, and the severe vibration remains. I contacted Custom Offsets expecting them to stand behind what they sold me. Instead of accepting a return or providing a reasonable solution, I was told to go back to a shop and have the wheels/tires mounted and balanced again, meaning I would have to spend even more money trying to diagnose a product that already isn't functioning properly. My biggest issue isn't simply that there is a problem with the wheels. Products can have defects. It's how the problem has been handled after the sale. I've already spent hundreds of dollars trying to resolve it and provided an invoice showing the work performed. I don't think a customer should have to keep paying different shops over and over before a company stands behind the products it sells. At this point I'm pursuing the matter through Katapult, which financed/leased the wheels, rather than continuing to spend my own money on repeated balancing attempts.

    AutoZone - autopartssupplies - Updated October 2026

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