VERY impressed with the team at Rob's. They were extremely thorough with inspecting my Mini Cooper…read moreand provided a detailed report complete with pictures and recommendations. I could not be happier with their service and professionalism. It is worth the hour drive to me to go back and visit them again. Thank you for what you do, it is refreshing and appreciated!

I called to ask for a 2 wheel alignment, the service advisor on the phone tried to scam me saying…read moreoh well it's a 4 wheel alignment because we have to put sensors on each wheel... I told him he's wrong my previous professional was a line tech as Lexus, I informed him he was wrong because you always have to put 4 sensors because you align the front to the rear and at no point you align the rear on a solid rear end. Avoid this shop god knows how many people have been scammed who don't know anything about mechanic work on cars

Guy sold me a LED headlamp and it was not the correct one. Went to return it less than a couple of…read morehours later and was told I can't even though it was the same worker, I had a receipt, and the headlamp packaging was never opened. Called customer service and they said I can return it but only to another store because I said that's BS. He was the manager and could have took it back but just decided not to.

I stopped in for windshield wipers. I used the search thing in the wiper area to find the right…read moresizes and whatnot. I double checked. The guy working told me I got both of them wrong. Weird. He got me the right (?) sizes and helped me in the sub-zero temperatures by quickly installing them on my car.

What a gem. I would rather come here than the other chain auto stores for the personal service I…read morereceived. Not only were their prices a whole lot better but they also carried my parts to my vehicle. I had bought some brake parts for my vehicle. Pads,rotors the whole shot. I had trouble getting the rear pads to fit. I called them up and they came out... To my house... With an upgraded set of pads that fit. No extra charge. Apparently there were two different style of pads for my vehicle. What awesome service! Customer for life here!!! Will recommend them to anyone!! Top notch!!

Found parts for restoring my old cars. The counter people are very efficient at finding the parts…read morethat other stores said where not available.

(Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

This is the second time I ordered from Custom Offset. I had a good experience the 1st time except…read moreshipping and tracking could use some work as it was very slow and the tracking system didn't work. The 2nd time, UGH, it was horrible! I spoke to the same sales rep I used the first time. Received my tires on a Friday and they didn't fit. I told the sales rep when ordering I had 17 in wheels/tires on my truck and he insisted these 16 in wheels/tires would work, stats told him online. Needless to say I was not happy when they didn't. Called and a female rep looked up and didn't know why he told me that, it clearly states those 16 in wheels/tires will not fit. Then the choas started!!! Took a MONTH before I got any resolution from Custom Offset. There is NO customer service line to call, everything is via email. HORRIBLE system, but I get it, cause why would customer service reps want to talk to angry customers for Custom Offset sales reps, MISTAKES. Long story short, after I had to prove my point of how they didn't fit, by putting the tire back on and showing them by taking pictures, I also narrated a video as I could see the headache this return was going to be. Custom Offset customer service advised, (via email) I then needed to wrap everything up to be picked up again, which Custom Offset customer service scheduled and I took that Friday off to be home when the freight was scheduled to show, but guess what????? NOBODY SHOWED up!!! Plus the customer service even sent me a message, the day before to REMIND me of the pick up. I was pissed that I waited around ALL DAY.... I finally found a name of the freight that I GOOGLED and called them, because you can't call anybody in customer service at Custom Offset as their Customer Service only works by email, remember. The freight company stated there was NOTHING scheduled for that day, but she was scheduling for the following Monday, and being I went through her at the freight company customer service line, that following Monday the freight company showed up! I had no communication from Custom Offset, even though I sent several emails. It's irritating that Custom Offset is quick to take your money, but EXTREMELY SLOW to return. I did get a full refund but the hoops I had to jump through was INSANE!!! I wouldn't recommend this company at all. I say buy local! I know I learned my lesson! Disappointed customer. Dave R.

I've been going to Coenen's for many years and have always had a good experience. Gary the owner…read moreis a great guy and he runs an honest business. Prices are reasonable, Repairs aren't overcharged. They complete Repairs within a reasonable amount of time and all the technicians are super friendly. Highly recommend

Very good place to go to get any work done for your vehicle. Will most definitely be back for…read morefuture services!

I been working with Brooke on getting snowplow parts. Since, we have nothing in northern Wisconsin,…read moreI have to go to Casper to get my parts. Brooke takes extra steps to get the things we need. She, also gets parts delivered right to our door step to save us a trip. If you want someone that goes the extra mile, call Brooke today in parts. Thanks form all of us at Tom's Snowplowing Brooke.

Do not use them. They used to have great service but it's gone way down hill. If you just need a…read morepart or something simple then roll the dice and give them a shot. If you operate a real snow company, STAY AWAY! When something goes wrong with your equipment (even under warranty) they don't care and will only help if it's easy for them. I am so fed up with the fact that so many companies only care about there bottom line and fail to see that their bottom line grows when they help customers. This company is failing at that.The people at the service desk always seem very unfriendly too... Yes I know they are busy and probably over worked and I'm sure that is a little petty but come on, how hard is it to smile and be friendly. Your in customer service after all. Like