Shit service treat you like you know nothing Say they can…read moreget the part for you for tomorrow, they end up never ordering it Or charge you extra because of shipping Staff is generaly rude to customers in the store. Only price match if competitors have it in stock Management could care less if you are satisfied with your experience or not Only warranty parts out if you are a rewards member Go to AutoZone thats my advice

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I have continued to receive laminated promotional cards in the mail for rob's automotive for…read moreservice on my VW. I explained I was looking for an alternative to dealer prices approaching 200/hr for labor. I had received some quotes from my dealer for work to compare after the promotional inspection I received for 45 dollars was complete at Rob's. Rob's must be short for robbery after seeing the quotes for comparable dealer work I was floored at the cost of their comparable service work. Are you guys kidding me I am not stupid all the quotes and estimates from Rob's went in the trash I felt I was getting ripped off. I felt misled when I told them I was looking for a lower priced independent repair shops to my dealer and got insane pricing for their labor and parts markup. Maybe they get away with it for high end cars very high end but "come on man"!

If I could give 10 stars, I would. I have been taking my VW there for many years and I always have…read morea good experience. Their staff is not only friendly and helpful, but they have gone above and beyond many times to get my car back to me when I've needed it after being there for service...even when I need a fast turn around. They will walk me through the inspections and share pictures of the damaged parts so I never have felt in the dark about what the issue was with my car and what needs to be done to fix it. I highly recommend this exceptional business!!

Guy sold me a LED headlamp and it was not the correct one. Went to return it less than a couple of…read morehours later and was told I can't even though it was the same worker, I had a receipt, and the headlamp packaging was never opened. Called customer service and they said I can return it but only to another store because I said that's BS. He was the manager and could have took it back but just decided not to.

I stopped in for windshield wipers. I used the search thing in the wiper area to find the right…read moresizes and whatnot. I double checked. The guy working told me I got both of them wrong. Weird. He got me the right (?) sizes and helped me in the sub-zero temperatures by quickly installing them on my car.

What a gem. I would rather come here than the other chain auto stores for the personal service I…read morereceived. Not only were their prices a whole lot better but they also carried my parts to my vehicle. I had bought some brake parts for my vehicle. Pads,rotors the whole shot. I had trouble getting the rear pads to fit. I called them up and they came out... To my house... With an upgraded set of pads that fit. No extra charge. Apparently there were two different style of pads for my vehicle. What awesome service! Customer for life here!!! Will recommend them to anyone!! Top notch!!

Found parts for restoring my old cars. The counter people are very efficient at finding the parts…read morethat other stores said where not available.

(Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

Hands down the worst ongoing customer service experience I've had in a very long time. If you can't…read moretreat each customer as if they are your only customer then you need to reevaluate your business model. Ordered a set of wheels and tires based on the websites "fitment guide". The wheels don't fit my truck, it's been a week of trying to get this resolved and the correct wheels exchanged. They only communicate via email which means you wait days for a response that may never come. Good luck calling them and actually getting someone on the phone who can help you, they just pass you along down the same old line of no help. Save yourself the time and money, go shop local where you can actually deal with a business who cares about their customers.

Very good place to go to get any work done for your vehicle. Will most definitely be back for…read morefuture services!

Everyone at Coenen's is always so helpful and easy to talk to. I've never been overcharged, and…read morethey always get my car back to me as soon as possible. I would highly recommend Coenen's Auto Tech to anyone in need of auto repairs.

I been working with Brooke on getting snowplow parts. Since, we have nothing in northern Wisconsin,…read moreI have to go to Casper to get my parts. Brooke takes extra steps to get the things we need. She, also gets parts delivered right to our door step to save us a trip. If you want someone that goes the extra mile, call Brooke today in parts. Thanks form all of us at Tom's Snowplowing Brooke.

Do not use them. They used to have great service but it's gone way down hill. If you just need a…read morepart or something simple then roll the dice and give them a shot. If you operate a real snow company, STAY AWAY! When something goes wrong with your equipment (even under warranty) they don't care and will only help if it's easy for them. I am so fed up with the fact that so many companies only care about there bottom line and fail to see that their bottom line grows when they help customers. This company is failing at that.The people at the service desk always seem very unfriendly too... Yes I know they are busy and probably over worked and I'm sure that is a little petty but come on, how hard is it to smile and be friendly. Your in customer service after all. Like

Superb staff, know what they are talking about Fast friendly…read moreservice unlike Orielly's (check my review there) Prices out do competitiors as they price match Even if they do not have it they can get it locally same or next day with no shipping costs added