Amazing customer service. Kiana helped us get the right replacement bulb for our Yaris and even helped us pop the plastic rivets back in place in the trunk. Good price on the bulb, too. Saved us hundreds of dollars over a visit to the dealer's shop. We will go back there again for all our auto needs, no question about it. read more

An amazing selection of car waxes and tire and rim cleaners. Makes my baby the shiny-est car in the lot

We have shopped for products many times over the years at this Auto Zone location on Waialae. Without exception, their employees are knowledgeable, courteous and friendly. We needed some coolant and brake fluid; I called ahead and spoke to Chris on the phone. Not only was he helpful, he gave me additional info on how Saturns work as he has/had one. He was very kind and helpful. will continue to frequent this location primarily due to the excellent customer service we can always count on. Thank you Chris and Auto Zone! read more

I've only had good experiences here - from buying lightbulbs for headlights/break lights, and other parts for my (very old) car. Service has always been well delivered and staff are very helpful whether over the phone or in person. I would recommend this place if you're looking for parts for your vehicle. If they don't currently have it in stock, they can order it for you. read more

I Always come here for parts,the staff is so knowledgeable and friendly and parts are of good quality and price and selection are good. So I needed a small rubber stopper for my clutch pedal,manager went beyond and looked for part even though computer said 0 inventory and found it !! Got job done.awesome.!! read more

Doesn't seem like anyone wants to be there. Employees, customers, anyone. Usually 1-2 checkouts, and 5 employees hanging in the back.. Once you do make it to the checkout their machines are so out dated the you'll most likely play musical card readers. Also NFC payments don't work. (Apple pay for the clueless) read more

I've had a great experience every time I'm gone into Autozone! Thanks for much to the guys that work there and I want to especially say thank you to Maka for helping me with my battery! I had just enough juice to make it up the hill from moilili! He was able to test my battery to make sure it wasn't a problem with the alternator or starter and then install a new one for me all in under 20 minutes! Seriously appreciate it!!!! Mahalo Maka read more

I went in looking for some special lugnut my car need to take off the tire for a flat. They didnt have it but. The man who helped me offered a solution. My car had a nail in it. It was a Sunday around 3pm. Most tire shops are closed. So said we could just plug it. I then bought the plug and he helped me in the parking lot fix the tire. Very thankful. I believe his name was Kenneth read more

AutoZone - Sales associate helping me - Auto Parts & Supplies Near Me - Honolulu, Hawaii

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The red shirt sales rep young guy I think his name was Jonathan, was extremely helpful but when the grey shirt employees took over the customer service was absolute shit. First, the lady with big fluffy wavy hair said replacing my windshield wipers would be extremely easy cause it's a J hook (my vehicle isn't a J hook) then I called to see if they would be able to help me figure it out and when I got to the store the Sale Parts Manager (black hair and black beard) literally just did the return and didn't even offer to have me purchase the correct blades, just assumed it was MY mistake. read more

Shout out to Keenon (I think spelling is correct). who went above and beyond to help me a fee weeks ago when I had a coolant leak. Thanks for making this my go to store when I need something for my car. Mahalo!! read more

called to ask if they had a part, drove through traffic and when i got there and asked about my order it felt like the workers just hid and avoided me. The worker then proceeded to laugh coyly and say what can we do? Terrible customer service read more

Update: 3/7/19: My review below still stands, however, I decided it wasn't fair to penalize other Auto Zone's based on Kaimuki's bad service, therefore, I bought a Cam Shaft from the Stadium Mall's Location, where I used to buy from, prior to the Kaimuki's branch opening & their services have always been excellent, and superb customer services. Zack & Mandy assisted me, and their professionalism and customer support regained from confidence back with Auto Zone, and this is where I will buy from, even if its a longer drive for me. Aloha Zack & Mandy, appreciate your excellent customer support. 5 Stars *****. On Feb 1,2019, I ordered a Cylinder Head ($429.09) from Autozone Kaimuki Hawaii, due to stock availability, Mgr Jordan was going to order it on Monday (due to time zone differences) and use his commercial account to ship it free to Hawaii. So, on Feb 2nd, the cam, rockers and lifters that I ordered from other companies, I made arrangements to return them (because I was purchasing a complete set of head) for a refund and still have to pay for the return shipment as well as the ship to shipment. On Feb 4, 2019, I visited the store to inquire the status of my order, and was told that its not available and there are no cores to rebuild any future heads for my Ford Pinto 1978 2.3 motor. Told Mgr, I just returned via post office, my cam, lifters and rockers back, just prior to arriving at his store. He says, he will refund me either that afternoon or the next day. On Wednesday, Feb 6th, I went to the store again, says same thing, I will refund you later this afternoon or the next day. On Feb 8th, I called the actual sales rep (Nick) who did my Visa charge, says, he can't do the refund, Mgr needs to do the transaction & he is on an outside island trip, won't be back till next week, requested he notify him and let him know I want to know when I will be refunded, says he will text him the information. I wasn't going to do a review, "don't have a 0 rating", however, I think I have given them sufficient time. And here it is, 2 weeks later, 2 store visits & 1 phone call, and I have no return calls, no refund, and no product!!! How many times must I call them! Very irritated and very frustrated!!! This new store has just opened a few months now, and taking advantage of loyal local customers who just want to buy auto parts. All the many years in Motorcycles & Street Rods, buying automotive parts, I have never been mistreated like Autozone, from Oreilly's, nor our local NAPA Stores, never! Really? How difficult, or how long does it take to do a refund? I've returned items from Oreilly and NAPA, return transactions are done immediately and no questions asked, provided you have a valid reason. In this case, I have a valid reason, and no product in hand, you took my money, and now you don't want to return it. This is bad business practice. Don't bother trying to reach me, just give me my refund, because I will never set foot in your store, ever! read more

A brand new store, lots of parking, and outstanding customer service. When I walked in I was immediately greeted and shown the item, Fix a Flat, that I needed to purchase. Not only that, he helped me locate the leak, made sure I used the item properly and helped to pump my tire. Wow. Mahalo Michael! read more

If you love blaring loud techno music boy is this the place for you! Imagine ecstasy, glow sticks with bass pumping music beating in your chest you know everything needed in a great auto parts store read more

I love the store setup is super pretty! I love that the store workers are knowledgeable about 90% of the products they sell although registration via online was a bit complicated for me. I have an existing mbrshp that I want to add my personal info too. Rather than initiate a completely different set of info I would rather keep the 2 purchases I made last night on receipt #179647 of the 2 items I bought. Also I was hoping to request to have a part transferred from another store and I totes understand that the items must be paid for which is why I had hoped to link my purchase to my account but I don't know if that linkage is possible AFTER PURCHASING. Yea? So calling to obtain my mbrshp number was a no go unfortunately which I can deal with. Not a biggie. Just a MINOR INCONVENIENCE. I reside in Portlock and having to drive to Waialae is a minor inconvenience just to set a mbrshp if ya feel me Hunty read more

AutoZone - My receipt for my tiny can of WD-40 and a bottle of SEAFOAM! - Auto Parts & Supplies Near Me - Honolulu, Hawaii

I would highly recommend coming to this Autozone when you need stuff. I appreciated the excellent customer service by the Staff, but escpecially the Manager Taira-Alyssa. She went above and beyond in order to help satisfy my needs in regards to getting me a refund on a loaner-tool. The transactions related to the tool were a bit tricky, but she did her best and was extremely professional about dealing with an obviously dissatissfied customer (me). Well thanks to her, I left as a very satisfied customer, in spite of everything. Mahalo Taira-Alyssa and crew. read more

Great service! Called and then came in. Got a new battery and they installed it as well (super fast and efficient!!). Im so thankful! Great new auto zone location:) Mahalo!! read more

My truck battery died at approx 11:10am, i called them immediately got a jump got to them by 11:40 Was out of there by 11:50. They were fast, super friendly and sooooo helpful i am so grateful for them!!! read more

The night manager Baylee was amazing! We came for what we thought would be a simple battery change but we would quickly find out that alot of corrosion and other issues with the batter had come about. Baylee was extremely helpful and nice. I would definitely recommend anyone go to this autozone because of their professionalism and how helpful they are. Thanks Baylee for providing a great experience and fixing our Mustang. read more

Needed a relay switch yesterday. Their computer systems were down. I managed to find the part online on my phone and they used that to find the part. Took a while but they got it done. read more

Everyone working here is very helpful and friendly. They are knowledgeable about the parts that I need and if I need to order something from the mainland, they call me as soon as it arrives. Maka was awesome and helped so much. Overall, auto zone has saved me a lot of money and time on different parts so I strongly recommend. read more

I am writing this review to acknowledge the actions of an employee that is customer service oriented and focused, something that can rare these days, as well as point out and contrast just how impactful an employee with a negative bad attitude can be. When checking out, I asked KIANA if the store had a bathroom, which she said they did, but it wasn't a public restroom. What she did next SEVERELY impressed me, she then went out of her way to lead me to the back where their restroom was, and let me use it. To me this is an act a basic human decency that businesses used to, and should as common decency allow their customers. I was very very grateful to her for her compassion. She obviously was raised right, and values customers, and knows that customers are the reason she has that job. After I was done, and left the bathroom, I was a little confused about how to exit the back area and was met by BRENT, who's attitude was the complete OPPOSITE of a customer service minded professional. He disdainfully told me that I was going the wrong way, then went into the restroom and made smart remarks about how the toilet hadn't been flushed (something that was accidental, that had he just said "hey, it looks like you forgot to...could you please take care of this?" I would have gladly resolved) and that "this is why we don't let customers use the bathroom". Insulting customers, especially when unprovoked, shows an attitude unappreciation for patronage. If he doesn't like customer service, maybe he should get another job. I know if I don't like the service I get from a business, I shop elsewhere. If I hadn't been for Kiana, after that incident, I would have absolutely taken my business elsewhere. Before today I had NEVER had a bad experience with this location. It is just bittersweet that both the kindest treatment and the most unacceptable treatment there happened to me today. Two polar different people, two polar different experiences. read more

My car needed a fix because it's 13 years old!! Lol. Thanks to Chris for being so honest, and telling me to look elsewhere if I can find cheaper before purchasing from them. But no. Everywhere else wanted more! And autozone was the cheapest I could find for an alternator. I may be wrong and there is somewhere cheaper but hell I wasn't gonna call every store on the island. Thank you for giving me a little discount even when I never expected it. Your service and help was greatly appreciated. I'll recommend this place to anyone who needs car parts! Their very helpful and nice! read more

Somebody wiped out my passenger mirror on my Land Rover and the price of the mirror from LandRover was over $1000 and in one visit here I was able to get the same part and help on installation for less than $50! read more

New to island. So much stress has been had trying to transition here (military PCS). Have completed my vehicle inspection which I failed. Apparently vehicles with lift kits have to pay to get a recon first. Went to the recon place to be told I need to prove I have gotten tire alignment within the past thirty days before they can complete recon. Get the alignment done. Go back to recon. Which I failed. The inspector told me, "hey did you know your battery is not being held in place by anything?" Go to look under the hood and the bracket is missing a bolt and screw and is rattling around under the hood. Please someone explain how something like this gets missed during all the previous inspections! Anyway, head to Auto Zone to see if they can help with parts and get my battery secured. Keep in mind this is a well cared for 2012 4runner guys! Chris C was awesome- very helpful and professional! He saved me from having to come back another day for recon. Appreciate it! read more

Baylee was so helpful and really got me and my friends out of trouble with our parents. Our bumper fell off on one side and he was able to repair it like nothing happened! He also only took 5 minutes to repair it and was super polite and nice. Thank you Baylee!! read more

This store and people have been great. I've been in and out all week as I'd first ordered transmission fluid and funnel, then brake pads and rotors. Part way through my brake change I realise I was a dunce and ordered parts for AWD instead of 2WD and had lost my receipt for the brake pads. They were able to use my phone number without the receipt to look up the order and refund me for both the pads and rotors and then had the correct ones in stock. All of these items were ordered online and available for pickup within the hour. Anyway, never got any raised eyebrows or weird looks that I deserved haha. Thanks! I'll likely be back read more

I had a wonderful experience here today with one of the managers, Nick. My brake lights would not go off because of a small simple rubber bushing that broke off from the brake arm. Although it is a simple enough fix, my car is a little older, and the exact part I need is tricky to find in stock, so this was the second auto parts store I went to that did not have the exact piece I needed. Nick was helpful and friendly and he went FAR out of his way to help try to make a solution work for me. He spent a lot of time actually trying to fix it for me and to come up with a solution for me!! I was really surprised and grateful that he never treated me like I was dumb for not knowing a lot of car stuff and he was never rude in any way. He was really professional and courteous and made a lot of effort to help! I am grateful to him for his attempt at a solution and he is really really nice and so you should definitely go and pay him a visit if you need help too. I would definitely go back to this place for help! Thank you for the Aloha!! read more

The sales people ignore you. Autozone in Kaimuki across from city mill. It's down the street from my house so I tend to go there a lot. 10 times in the last 3 months. This is the last time I am going. The customer service is so bad. I think Autozones are great overall, but not this one. Here's a tip to the sales team...even if you are busy, please acknowledge that there is a human being standing there staring at you who needs help, you could say something like I'm busy but I'll be with you in a moment... that would go along way. And it happens more often than not... read more

Poor customer service. I arrived right when they opened. There were two gentlemen working in the store and no other customers. I came here for the promised customer service that was advertised for help with putting windshield wipers on. But when I asked for that help I was told they could not help me with that this morning because they didn't have enough people. And he stood there silent after saying that, not looking me in the eye, not apologizing, not offering for me to come back later or anything. Clearly not interested in helping. Which I should've known before going to the counter to ask because I was wandering around the store and then standing by the windshield wipers for five minutes as the guy working on the floor passed by me and didn't offer any help. I was the only customer in the store. read more

Had a bad battery cable connector, that had zero connection due to erosion. Came in to test the battery because I thought it was dead, and Baylee went above and beyond after finding the real issue. Awesome customer service and saved me an unnecessary battery purchase. Thanks boys! read more

I came to pick up my online order (already receiving pick-up email from Autozone) but still had to wait 20 minutes because the item was not ready there read more

My turn signal and hazard lights suddenly stopped working. I did a quick search and learned I needed to replace a fuse. I barely knew what a fuse was. I called a different well-known auto parts store in the Punahou area and asked if I could get some guidance on what fuse to buy. The guy said no. I hung up and called AutoZone, and they were friendly and said they would make sure I was taken care of. When I got there, they were super helpful and the guy with long hair and tatted arms (wish I got his name) even checked under my hood. He figured out what I needed rather quickly. Same kindness from the other sales person with red hair (again, wish I'd asked their names). No attitudes, just basic decent helpfulness. Now I know a lot more about fuses. Driving without a turn signal, especially at night, is such a hazard, and to me an emergency. Glad they were able to help me out. They deserve to be the first call when auto parts are needed. read more

Everyone in this store was very nice and helpful, especially Baylee! Great help, and great advice (:

Around 1:40 today (03/29/22) A staff member (short,bug eyed,blond hair) made sexual and uncomfortable comments while I was talking to another staff member. Air humping as I walked to the register, belittling me while running my diagnostics test, starring me down, didn't help me with what I went in for, and was an overall creepy presence. I can't imagine a company allowing this level of assault in the workplace. I definitely won't be coming back and will report to manager. read more

Both times ive gone in here the guys have been so helpful and nice!!! The guy yesterday even helped me rub out some of the paint scratches on my car that I was worried about. Seriously go here if you have any sort of car concerns. Mahaloooooo read more

This is da spot for everything you need for your whip! I recently scratched and dented my Mercedes when I struck a part of a pillar in a small parking structure and I thought I was good for. It all changed when I called up Jay, one of the workers here, and he not only told me everything I needed to know but recommended the best products that got my car back! You can barely see any of the scratches or the dents on the car now. I am so glad I didn't have to go see a mechanic who will usually charge me an arm and a leg for the damage on my car! I also got a headlight restoration kit here (highly recommend the Meguiar's Headlight Pack). The thing that I will never forget is the righteous level of professionalism, knowledge, and customer service of braddah Jay! Will come back here again for sure if I run into any trouble again! ;) read more

I will only go to this autozone. Went to the one in Pearl City once and it was lame. The employees there looked like zombies but enough about them. The music here is fucking dope and so are the employees. I love that they play EDM and are actually like hip and down with it. It's exactly what I love about living in town. Also, shout out to Chris. He is nothing but aloha when you come in and he even helped me fix my car's mirror once when I was too shame to get my boyfriend to help lol. Anyway, can't go wrong with these guys. read more

Amazing service. Kennon,Maka and Bailey helped me out get my car to stop overheating. Highly recommended.

It's a new store which just opened at the old Midas location. I called in the morning needing to replace a part which broke last night. The guy on the phone was very friendly and helpful. Item I needed was in stock and at a very reasonable price. Now I don't have to drive to the stadium location anymore. read more