Went to get my side mirror replaced. Quick service, reasonably priced, friendly - I was very happy…read morewith their work.

They are great and quick. They diagnosed my car and had me back on the road within a few days and…read moreit was a good price for what needed to be done. Would not hesitate to come back here again.

Dropped by after a hit-and-run to get a quote on how much repairs would cost (got an estimate from…read moreinsurance but wanted to get a second opinion). I called Mr. Lee on a Thursday afternoon to see if they could check out my car since I was close by. He said to come by, and when he saw my car he assured me the damage was just cosmetic. He recommended I just keep the money from insurance rather than go through repairs and I really appreciated his honesty and how quickly I got to see him. Recommend!

Extremely quick, communicative, and upon my request they thoroughly diagnosed the other issues I…read morebrought up. Needed a throttle body and coolant temp sensor, and I got my car back the next day. Final price was slightly higher than I anticipated because the initial quote only mentioned parts, but when parts exceeded the anticipated price, he still honored my initial quote on the parts. I'm used to cheap mechanics so the cost was slightly higher than I hoped, but the quality, speed, and thorough work is well worth it. Will return next time I'm in the city.

I brought my Subaru outback here when the check engine light came on. The engine was rattling when…read moreit idled. The owner/manager Abid checked the car with the diagnostic computer and said it looked ok but he would put it up on the lift and check. I left the car and five hours later he called to say the belts all looked normal so the problem *might* be a sensor that would cost $375 + $90 labor. I said I'd wait to have it fixed and came to pick the car up. I asked how much it would be, he said, yeah, I'm going to ask inside, he went in the store area ahead of me and as I entered I heard him say '..Ten.' I went to the cashier and said, 'I have the Subaru.' He said, 'Yeah, he said $45.' I was sort of surprised that it was that much to check the belts, but what really was weird was just the way both men acted like the other was in charge of setting the price. I trusted everyone right up til then. So 3 stars for a lack of transparency.

I needed an unforeseen but urgent repair on my battery pole terminals late on a Saturday afternoon…read more Only place I could find open in the area at that time. Although the mechanic on duty was working on a different car - and with under 30 minutes to closing time - he agreed to take a look at my old Altima immediately, was willing to also do an oil change and quick check-up, looked at stuff from past maintenance I pointed out to check on, and helpfully answered all my questions. Though prices weren't clearly outlined in the beginning, the total was very fair, the service fast, friendly, and professional. Thank you, I will come back.

Eric is amazing. He was timely, communicative and explained exactly what the issue was and how he…read morewas going to fix it for me, no BS. He has incredibly fair pricing, especially for DC, and was a super pleasant mechanic to work with. He'll take care of you, would highly recommend!

From the owner: Mobile Mechanic we come to your location and repair your business read more

I had two dents in my BMW, one being further damaged by another vendor, that were repaired by…read moreDick's Auto Body. The repair was perfect and done on time. The price was very reasonable and according to the estimate. I highly recommend this body shop. Another bonus was that the shop is near the Red Line metro station and did not need a ride home back to N Virginia.

Had a pretty seriously dented panel and door. Repairs were quick and looked great. The price was…read morereasonable and exactly what was given in the estimate. I hope to never use another body shop, but if I do, I'd definitely go back. Bonus points for being in a really convenient location for bike and Metro after you're without your car.

Great customer service, the owner Wilson is a decent and fair person. I have been bringing all my…read morevehicles to him for years and I trust him whole-heartedly

I have been to this auto shop multiple times since September. They are conveniently located across…read morethe street from my job and open at 7am. So I can drop off when I arrive and the car is ready before I'm done working. They are also open on Saturdays. I have been able to schedule appointments and also walk in. I have completed oil changes and minor maintenance repairs at this shop. They are always friendly, honest and efficient!

$21,245 repair, 102 days, used parts, zero accountability…read more I repaired my 2023 Toyota Highlander Hybrid (VIN: 5TDBBRCH2PS107289) at Crash Champions - Northwest DC (4121 13th St NW). This was an extremely bad experience. Claim #: 09-87F4-66Q01 Final repair amount: $21,245.15 Repair time: 102 days Despite the size and cost of this repair, the quality and professionalism were unacceptable. What actually happened: * The repair took 102 days from drop-off to pickup. * The official estimate shows extensive Non-OEM / LKQ / aftermarket parts used on a 2023 vehicle. * Only one tire was replaced with a different brand and different wear level. When I asked to replace tires in pairs, I was told "insurance didn't approve it." * The license plate frame was returned old, broken, glued back together, and reinstalled instead of being replaced. * If visible items were handled this way, it raises serious concerns about what was done in areas that cannot be seen. Crash Champions blamed the insurance company. The insurance company stated they paid the repair and that quality decisions were made by Crash Champions. Responsibility was constantly shifted. I was personally told that all issues would be corrected. I even received pickup messages from Michael Blackwell saying the vehicle was almost ready. Nothing was fixed. No one followed up. No one called back. This was a $21,000+ structural repair, not a minor job. The lack of quality control, transparency, and accountability is shocking. Strong warning: If your repair has not started yet, remove your vehicle from this shop immediately. Once your car is in, you may lose control over the quality of what gets installed. All of the above is documented in the official Crash Champions repair estimate.

Just got the car!!! We are soooo pleased! Currently driving back to East TN with it :)…read moreThe whole team are so welcoming & helpful!!! Arai even wanted to wash off the car before we took it! It had some dust, but as I told him we have a 10 hour drive so the car will get even dirtier!!! Truly a great experience!

I dropped my car off here after an accident that damaged my rear bumper. I have USAA and they made…read morethe claims process super easy and time saving. I was excited when they told me I could drop the car off almost walking distance from my house. Reviews were so-so, but I figured a simple repair wouldn't take too much time or energy. I came to the shop and a guy yelled at me for parking in the wrong spot. Okay? I figured he was just having a shitty day and wrote it off. Happens to the best of us. I go in and the office is rowdy, but the enterprise rental lady was super sweet. I decide to deal with the noise and stay. It's a body shop, not an office after all. I wish I wouldn't have dealt. A week later my car is ready to get picked up. My girlfriend dropped off my rental car and picked up my actual car. Two things to note here A- Her father owns a body shop, but I was too lazy to drive all the way to SE to get my car looked at. B- USAA waived my deductible because they're awesome. I informed the receptionist when I dropped the car off and showed her the paperwork proving that I was free and clear and that USAA waived everything. Cherner Collision refuses to give her the car because they insist I owe them $500. She tells them to call USAA because I do not. They argue with her. She tells them again to call USAA because they waived my deductible. Cherner Collision makes her sit their for an hour while they verified information I'd given them previously. Night begins to fall and they finally clear her todo a walk through and take the car. At dusk. In the dark. None of the mechanics could be bothered to walk her around the car and point everything they fixed out, however. Thankfully she has a background with cars and could evaluate everything and determine the car was good to go. Everything's perfect until she gets home and realize they didn't put my damn license plate on my damn car. I call Cherner Collision Center in a panic and ask them where the hell my plates are. He tells me they're DEFINITELY in the drivers side door. Or the glove compartment. Or the trunk. Or the rear window. Or the back seat. They then tell me to just put the front plate in the back; I have GA plates so I only have one plate. The one back plate is gone. I again call today and sit on hold for 20 minutes while the guys calls the mechanic who works on my car. They both have a million excuses and agree to "look around I guess." I guess? I want my damn plates! To add insult to injury, they replaced the bottom lip of my the bumper on my shiny ass dark gray car with a dull matte black part. The paint job is also off and my bumper is now a darker color then the rest of my car. My car has been a garage kept 2013 with absolutely no fading. Now it has 1/8th of a terrible paint job. When I brought this up I was offered a half hearted "well bring it back then." Dude. You've got to be kidding me. I am pissed at Cherner Collision and could possibly have been appeased if their customer service wasn't so "your problem not mine" about everything. But now I'm pissed that I have to send my car back to a shitty shop to have what shouldve been an easy fix fixed again. UPDATE- They never found my plates. My car sat in a lot for a MONTH AND A HALF while I waited for replacement tags from the GA DMV. They also scratched the hell out of my paint job. I have chips everywhere that no one noticed at dusk and now have to pay out of pocket to get my car repainted. I try to support neighborhood businesses, but never again in hell. I'll youtube it before I ever let them touch my baby again .

An insurance company instructed me to bring my car here for repairs after I was rear-ended…read more -They kept the car for a month and did not communicate with me about why or how long it would take. They kept pushing back the date I would have it back, to the detriment of my plans. -When I got the car back the driver-side door had several dents. The shop manager said they had been there when I brought the car in originally. They were not. If I had a choice, I wouldn't bring my car here.

I took son 2010 wheel chair van for repairs because it would not go into gear. I went to cashier…read morepaid the $1500 bill, got the key, started car, it still would no go into gear. Mechanic dhop Owner Jin, pretends not to speak English well, but clearly stated he would not return my money. I am a retired senior citizen, that bill was same as million dollars to me and my son. BEWARE!?

The service here is quick and easy to fix, but every car has issues that require additional repairs…read moreafter the estimate. Customer dissatisfaction is a constant, no matter where you look.

I needed an alternator for my car and I called ahead of time to get information about how to do so…read more The number listed online I assume is directed to a call center because the people I spoke with on the phone were rather helpful. They suggested I go into the store to get a quicker delivery. So I took their advice and went into the chillum location. Upon entering the place was dusty and had old oil bottles sitting on the shelf that looked liked they hadn't been touched in months, but I thought ok they deal with auto parts it's a rough business..thats fine I guess. I walked into the location and was not greeted or even acknowledged. I assume that was because they couldn't see me behind the dusty plexi glass littered with old signs tapped all over them. so I waited about three minutes but since I was in a rush I started to asked the associates if they were free. Two of them said no. so as I was approaching the third associate a voice yelled from the distance "sir stand in line someone will call you up". So I found the beginning of the line of witch I was the only person in. After I got called up a few seconds later I said " hi I need a part" the associate just stared at me and we akwardly looked at each other for the next 4 seconds before she said "okkkk your in a parts store" I continued by saying "what other information do you need from me"? ---Fast forward after the next 5 minutes of terrible service she went to the bathroom. I waited a little but then based off her level of service I thought should wouldn't be in rush to get back, maybe even take her time purposefully. So I went to another associate to see if he could finish the transaction and he said " ok but look I'm not about to dance around with you" to which I responded " it's not about dancing around it's about having good customer service and actually being helpful". To sum it up the whole experience was below average. I assume those associates were used to treating people like that since it happened so easily to me and I am really not a Karen I'm very polite. I assume the problem is above them probably in management..

These thieves tried to steal my money today. My boyfriend had went inside sometime in Feb to order…read more2 parts: Chevy 2015 Spark LS Axle and Right control arm. Two separate receipts because he paid for one part and I paid for the other. We picked up the axle but they did not have the Control arm yet as they had to wait for it to ship from NY so okay. During our wait he lost the receipt for the control arm so they kept giving him the run around telling him if he don't have the receipt he can't get the part because they don't have the part number to look it up. Today I was done with that run around because we couldn't find it and that makes no sense for a car business to not have record of them ordering a part. Our phone number is attached to the payment. So I came inside with him and talked to the guy who actually ordered our part and explained that even if we do not have the receipt y'all should have it on record we paid for and y'all ordered the part so at this point you don't hand me my part you are stealing my money. They tried to give me the run around but snitched on his self in the process when he admitted they called our phone to come pick up the part. I said so if you called us and we are finally here what's the issue with handing us our part. He immediately turned his fat @$$ around, picked up our part, and dropped it on the desk. It took me cursing him out and applying logic to the situation for them to give me my part. So they are thieves. They tried to take my money and not give me what I paid for. For no good reason. What would I get from stealing a Chevy Spark part especially if I have proof I paid for the first part and had that part in the car. Mind you one of them tried to threaten to put me out without giving me my part because I was cursing. I ignored him and was able to get dude to snitch on his self cus he couldn't come up with any logical reason not to give me part. So if they did put me out I was going to call the police, it's theft to take my money and not hand over what I paid for. These ppl will never see our debit cards again.