I called DME inquiring about an electric patient lift (Hoyer). While they didn't have what I was…read morelooking for in stock, they explained why and suggested buying direct because they would have to order it and they would be charged freight. I appreciated their clear and helpful advice and would consider shopping there in the future for other needs.

I'm a caregiver for my 88 year old Mom. I normally order her supplies online and have them shipped…read more I called DME to see what they may have in stock because I need them today. I spoke with Michelle. She was professional and friendly and provided me with some great information even though they didn't have what I needed in stock. If you are seeking medical supplies I highly recommend you give DME a call.

Customer is outstanding !!! I'm so thankful to find this establishment in Bowie. I needed a…read morenebulizer to start my breathing treatments. I went in with my paperwork from my Physician, ID, an insurance information. Everything was processed and approved. The young lady even showed me how to use the equipment. Explained how to clean and when to replace the mask and tubes. I will be coming back to this establishment and sharing with anyone who needs it.

The person that I worked with that I know as Mr. Will has given me nothing but TOP QUALITY service…read morethroughout the whole transaction and made sure that I received everything that I needed and beyond. Great Customer Service that this corporation have.

Using Orthopaedic Mobilty Rentals was seamless during our recent whirlwind trip to Washington DC. I…read morewas at the hotel when we arrived and pickup was a snap. I would recommend this company any time you need assistance getting around the area.

The communication was great. I ordered a scooter online and received confirmation on my rental. The…read moreday before my rental, I was informed that the scooter had been dropped off at my hotel, and I was provided instructions for use, in case of rain, and for pick up, including videos. When I arrived at my hotel, the concierge just brought it straight up to my room, and I also dropped off at the concierge's desk. I didn't have to worry about a thing. The scooter was clean and in good condition, and it made things really easy for me to get around Washington DC during Fourth of July weekend following an injury. Thank you to Jorge for the great customer service.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

Karter's Medical Supply is the best! We were in town for only a few days to visit the museums. Two…read morepeople in our 4 person party were 80 and 86 years old. To assist with mobility, a friend had suggested we rent scooters rather than relying on the wheelchairs that might or might not be available at the various museums. We called Karters and they said they would deliver the scooters wherever we wanted and at whatever time! Everything was confirmed via email and they more than delivered on their promise! We changed our time (perhaps twice) and Karters was flexible and fully accomodating. Tony met us on time at our selected museum and gave a quick tutorial (the seniors had never used a scooter) on the spot. The scooters were fresh, clean and ready to roll. By the end of the day, the seniors so much enjoyed the freedom and comfort provided by the scooters that they decided they wanted them a 2nd day! We called and scheduled and did everything again day two - even riding the mall that day! (Of course we changed the pick up time 2 or 3 times.) Karters NEVER said "no" to any of our requests and served us like they were taking care of family members. Because of the ease of our visit, the seniors have agreed that we can and should do it all over again! I really cannot fully express how pleased I am with this company.

I was transitioning a parent to Maryland from another state. I needed immediate help and Tim was…read moregreat helping me get the things I needed for my parent. He help make the overwhelming move a lot easier Thank you very much for all of your help! P.Price

I bought an EZ FOLD AND GO Black Walnut Walker from LAWSON MEDICAL at 431 North Frederick Avenue…read moreGaithersburg 20877 on 09/28/2019 for $179.95. I also bought a Quad Cane Peeble Green for $54.95. I came home and found out that Walmart, Amazon and FSA store sell the same product for $129.00. Bed Bath and Beyond for $149.00 and you will get a coupon for one-time purchase (20 % off). YOU WILL PAY $120.00 and free shipping. I called the store on 09/30/2019 morning and spoke with the manager. I mentioned that your prices are way too high and I would like to return the product. The product has not been used and is in its original condition. The store Managers response was that their refund policy is to give a store credit only and I had signed a document before making the purchase that I agree to the refund policy. Upon telling the store manager that I will review the business and let potential customers know about your pricing and return policy, the store manager stated that, should I do that it will be a misinformation to their potential customers. Customer reading the review are free to validate the pricing of the product at the businesses I mentioned earlier IN MY REVIEW. Please be advised that the document that the store manager will ask you to sign before you make the purchase is to agree to the return policy of exchange and store credit only. HAVING A CUSTOMER SIGN A DOCUMENT TO AGREE TO A REFUND POLICY OF EXCHANGE AND STORE CREDIT ONLY, PRIOR TO MAKING A PURCHASE IS A BAD BUSINESS PRACTICE. CUSTOMERS REVIEW RETURN POLICIES. Refund policies encourage customers to commit to a purchase AND SHOULD COVER FOR greatest customer satisfaction. If you stand by your product and pride yourself on a stellar customer service experience you must have a policy where a customer should be able to get a refund on a product for any reason, should the product be UNUSED and in its ORIGINAL CONDITION. If a customer is not satisfied with their original purchase for any reason, handling the return professionally will ensure continued customer patronage and loyalty. HAVING A POLICY OF EXCHANGES AND STORE CREDIT ONLY ENSURES THAT CUSTOMERS MAKE SUBSEQUENT PURCHASE FROM LAWSON MEDICAL ONLY. PLEASE GIVE A SERIOUS THOUGHT TO YOUR RETURN POLICY. PLEASE PUT YOURSELF IN YOUR CUSTOMER'S SHOE. PLEASE HELP UNDERSTAND WHY A POLICY OF EXCHANGES AND STORE CREDIT ONLY AND WHY NOT A FULL REFUND IF THE PRODUCT IS UNUSED AND IN ITS ORIGINAL CONDITION.

Professional and capable people who have been a great help in obtaining, fitting and maintaining my…read moredaughter's equipment over the years. They truly go above and beyond to help her.

Great job finding me an inexpensive folding lightweight wheelchair for the car trunk and traveling…read more A+ service!

I used this service in a crunch while in DC. Joseph was FABULOUS! Personal assistance on the spot…read more Boy, he knows the products so well. Asked me a few questions and PRESTO I picked-up my needed supplies. AMAZING service. Never actually met him but he's my HERO!

I received good service while ordering replacement masks. Courteous and expedient support person…read more The products are competitively priced which helps since I was not using insurance.