I needed a wheelchair for a visiting friend who wanted to sightsee but couldn't stand or walk any…read moredistance. Mobility was easy to contact and gave extensive information and pricing over the phone. I was able to rent a transport wheelchair for a full week for a very reasonable price.

Mobility Solutions is a wonderful company. They make sure everything is right, They have an…read moreexcellent response time for repairs. I have used them for wheel chair repairs and the work was first rate. They service broad range of products/brands even if they didn't sell it to you originally. They really care about the customer.

Avoid this place if possible. I had a very simple item that I was prescribed and needed to get, and…read moreI got the run around as far as my insurance (they quoted me out of network even though I was in network and I could not get them to correct it). I could not find anyone there who could communicate clearly with me about my order, prices, and insurance - at the end of the day it was so complicated, time consuming and convoluted, I just paid out of pocket and ordered online.

I had a bad delivery experience with this supplier one minute I was told that USPS delivered the…read morepackage and then I was told that FedEx delivered the I don't care it was in the process my google nest doorbell had gotten broken I have video of the incident I called FedEx and nobody wants to take responsibility for my product getting broken and that piss me off that's a $ 200 camera I even left notice that I would consider a different camera I said blink camera those are $70 that's a big price difference that I'm willing to take and they can order and deliver it to me my next step is contacting the bbb to get what is owed to me a new camera

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!

NO STARS - Called the Grand Junction office at 4:35PM and the web says they close at 5pm and no one…read moreanswered....and, voice mail was full and would not take any more messages. I guess the Google reviews about terrible customer service are right. Wonder if their corporate office knows how poorly the Grand Junction office is ran?

I'm only giving a 1 because 0 is not available. I could have given probably a 4 star but not after…read moreRobert! This is the last place to get medical supplies as long as Robert is the Manager his customer service skills are horrible!!! If I did encounter good service from Joseph or another staff member Robert just blow that away with his unprofessional nonchalant uncaring taking customers orders personally as if it is his insurance paying for your medical supplies type of management. They are still using an outdated fax system that works periodically. When the fax is down you will not be notified. Your order process status is never correct or not ordered. It seems the work that Joseph does seems to look bad when Robert starts to micromanage instead of assisting, since it seems Robert thinks he is the only staff that can complete an order which is Robert is a hold up on customers order process by having to be involved in every order. He was rude and unprofessional. I've been trying for a week to get my medical supplies. Im in need of these item due to my ankle surgery. I've Pre planned and was working with Joseph. Joseph myself and my insurance representative was on a 3way call to verify and prove they cover my supplies she gave them verbal and her name. Then I needed another form from my Dr. that was done. So after all this back and forth and time I'm waiting Robert decides to personally think he should just get another Pre-authorization. I asked if this was his personal opinion Robert said yes! I asked for receipt documentation number who told him this? Robert told me I'll send you that tomorrow I'm not doing that now and hung up! Remember Robert is the manager! I called but to leave a complaint but that does not work it just hangs up, if you ask the lady that answers she just as rude her statement was when I asked to file a complaint " well Robert said he told you everything so that's it and hung up ( she was not African American) BUT LEADERSHIP IS LED BY EXAMPLE! AND FROM THESE PRIOR REVIEWS THE OWNER DOES NOT CARE ITHER ABOUT HOME THE CUSTOMERS ARE TREATED. GO TO ANOTHER MEDICAL SUPPLY COMPANY!!!!!

Answered dozens of questions. Customer service was excellent. I'm from out of town and needed to…read morerent equipment. Worked out all of the details. I had a stroke and sometimes get confused but they were very patient. Antoine was gentleman and a scholar.

I highly recommend A Plus Medical Equipment. Very…read moreprofessional, honest & reliable. Antoine provide excellent services. Been using this company for at least 7 years. Never been disappointed with their service. Thank you for your attentiveness to my mom & uncle's needs & suggesting the right wheelchair & electric wheelchair for them. Thank you again!!

I have been using them for many years to help with concerts at the US Capitol building lawn. They…read moreare a truly professional organization. Their wheelchairs are in pristine condition. They are always punctual with on time deliveries and pickups to my location. A lot of my events require up to 30 wheelchairs to be delivered to secure locations. I have come to rely on Jey and his staff. They have an amazing work ethic and their service is the best.

Our organization has rented from Jebessa for some time now. He has always been very accommodating,…read moreespecially when someone needs a last minute rental. We recommend Express Mobility Services to anyone and everyone because there team never disappoints!

Grace in Motion was the only place in the DMV area that went above and beyond in terms of customer…read moreservice. I called them last minute, and was feeling frazzled as my Dad was coming home from the hospital. They understood that a same-day delivery would really make a huge difference, even though I figured it was a long shot. They showed up within 2 hours of calling, helped in other ways, and were so kind and really exceptional. This company was originally recommended to me by my boyfriend, and their 5 star reviews are well worth it. 100% recommend!

Had been looking all over for a small part for a Bruno scooter lift. They had one but was not sure…read moreit would fit. Brought the lift in and Ben was awesome. He double checked everything with Bruno and then installed the part. Great way to do business

I highly recommend Zask medical supply located in Alexandria, Virginia. They have the most highly…read morereliable products and outstanding customer service. Tony and the team make themselves available any time to assist customers in product selection, product use and navigation of relevant APPs. The Zask Medical team are also highly experienced in many of the subtle nuances that are important for deciding between different medical supply products. That are particularly experienced and the use and nuances of CPAPs For new CPAP owners Tony and his team take the time to provide detailed instruction and subtle nuances about operation that you don't ordinarily find in the manuals and even on the online information on YouTube. For experienced CPAP users Zask is also quite amazing. They take the time , if you ask, to help you in navigating the various Apps related to various medical products. This is above and beyond what you would get from most retailers. In addition, the ZASK team are very good about supply product service. ......And not just products that they sell. I was having trouble with a resmed travel CPAP that I purchased a couple of years ago from another retailer and Tony was kind enough to help me fix a problem without any charge-- just as a courtesy for being a customer. I can't say enough good things about Zask !!!

Friendly, efficient staff with a wide inventory of products. I rented a knee scooter at a better…read moreprice than others in the area.