Love these guys and have for years. Love them a little more now for getting my truck into their bay…read morewhen I was having a catastrophic bearing/axle issue, and for their solid advice, knowledge and experience with off road vehicles. Dewey is great and I'm heading back this week for a Thule rack for the new truck. Always helpful, and I appreciate working with people who know their stuff, and are honest. Thank you Specialized!

Really knowledgeable staff, walk in and you will get addicted. I bought a ski rack here last year…read moreand have kept going back. Last week they tricked out my 40 year anniversary 4Runner! Mike and the fellas will take care of you, I highly recommended this place. When you walk in, Henry will be the first one to greet you.

Outstanding service! My family got caught in the engineered traffic jam at the Eisenhower Tunnel on…read morea busy ski Sunday, and our Toyota Sequoia overheated. We had it towed to Summit Automotive, and by Monday, they knew we were stranded and made us their top priority. The staff was professional, and the owner was fantastic. Great service, fair pricing, and a fast turnaround!

Just had my SUV taken care of at Summit Automotive Group in Silverthorne with Jim Tinsley. Had new…read moresnow tires put on and they added the winter formula for the wiper fluid & coolant too. I was in and out of there within an hour! They have competitive prices, a friendly staff and Jim is a fantastic business owner who knows how to treat his customers right so they always come back! He even made sure my brakes were in good condition and checked the milage to see if I needed an oil change too (all ok there!). Go in and see Jim now since its time to get the car serviced before winter. This way, you don't have a vehicle breakdown or get stuck in the snow or end up in a ditch driving with the wrong tires on! Be prepared, its going to snow on Thursday! Diane W. Customer since 2001 Silverthorne, CO 10/9/2023

Horrible experience. Won't answer the phone and when you schedule an oil change online, they WILL…read moreNOT do a tire rotation at the same time. Tire rotations are at 7:00AM only. Wish I didn't waste 2 days trying to get in here. Fortunately, Big O was able to do both at a convenient time.

Came right before closing on our road-trip with a flat tire desperate for help. Thank the stars…read morethe two mechanics (floyd) was willing to help us right before closing. They worked an extra 1/2 hours helping us and random people walking in Thank you so much & we are so appreciative of your help!

Peter is the best. He has repaired my son's Nissan Xterra on two occasions, replacing a failed…read morealternator and then a failed power steering pump. The work was done expeditiously and at a very fair price. Tucker works for Vail Ski Corporation and needs his SUV to commute to and from work. He was able to drop the car off after hours and the work was completed as soon as Peter was able to obtain the parts. I highly recommend this highly competent and extremely honest individual!

I have a brand new set of Michelin Defender tires on my Honda and somehow managed to get a screw in…read moreone. With a not so slow leak and the time crunch of trying to catch a flight at Denver International mid day, well needless to say I needed a hero. Just happen to stop at Vail Garage to ask for help and for goodness sakes, did I ever find not 1 but two heroes. Peter and Travis were awesome in getting my tire fixed in under 20 minutes. Im so grateful our paths crossed when it did as they saved the day and I made my flight on time. The kind team of Travis and Peter get my vote for Best Auto repair shop duo.

My son was driving to Avon to visit a friend when his truck suddenly became inoperable. Not knowing…read morethe area at all, I started calling around for mechanic shops we could tow it to and found this place on Google--figured we'd start there and see how it went. From the very beginning, they were upfront and honest, letting us know (especially with it being around the holidays) that they might not be able to look at the vehicle right away, which we completely understood. The very next day, they diagnosed the issue and took the time to call and clearly explain what was going on. They were incredibly communicative, kind, and fair throughout the entire process. In a stressful situation, they made us feel taken care of and confident we were in good hands. Go see them--they will absolutely take care of you.

Passing through with a foreign, Manual car having some issues. They're the only place in the area…read moreopen at 7:30. Mike was great, read our engine and did a test drive of the car. Great repair shop and we received great service. Glad we picked the right one. Hard to find a shop as versatile and able to deal with a wide range of automobiles.

Connected the positive incorrectly when replacing batteries so it was touching the frame and caused…read morea short to ground that almost burnt down my 60k van. Had to take it to another shop after 3 months of trying to figure out the issue, when the problem was solved they denied it and and blamed it on a faulty alternator. Intake pipe blew off because they didn't tighten it and my radio doesn't work after they worked on it also. Also damaged one of my custom center caps and didn't tell me, just half ass glued it back together and badly damaged a wheel while mounting new tires, told me the alignment I got was free due to the damaged wheel, but come to find out they didn't even do an alignment due to my vehicle needing new control arm bushings which they failed to mention. Their schedule is an absolute nightmare, they will forget you have an appointment and your car will sit there for days to a week before they touch it. Cost thousands to reverse the issues they created. Nick and Robert are great guys but Rado is shady and I have my doubts about their techs.

I want to preface this by stating that I drive a high-mileage car that sees heavy use. While this…read morestory is somewhat circumstantial, I believe my conclusions are reasonable, and I hope readers will consider them when deciding whether to use Vail Auto's services. Unfortunately, I have had several concerning experiences with Vail Auto. Over the past two years, they have been my primary shop for general maintenance and repairs. However, in late October or early November, I took my car in for a routine oil change and tire rotation. A couple of weeks later, while driving to work, I suddenly heard a loud banging noise, and my car began to shake violently. I immediately pulled off the highway and stopped at a nearby shop, where I was told that my wheel had nearly fallen off. Three lug nuts were missing, and of the two remaining, one was cross-threaded. The mechanic informed me that I was extremely lucky my wheel hadn't detached entirely. After $250 in repairs to replace the studs and missing lug nuts, they reattached my wheel, and I was back on the road. In early January, I returned to Vail Auto for another oil change and tire rotation, mentioning the previous incident. They performed the work and noted that one of my studs was still damaged. To their credit, they covered the cost of the repair due to their prior mistake. Fast forward to early February--I was driving back to Avon from Denver when my car began shaking and making a terrible noise. Remembering my prior experience, I stopped immediately. Since it was a Sunday night, I had no choice but to get a hotel and take my car to a local shop in the morning. After an inspection, they found that my wheel hub was badly bent and my brake rotor was damaged from prolonged driving on a failing hub (the noise was the result of my brake rotor going bad). The extent of the damage led them to ask if my car had experienced any major impacts. The only incident that fit was my near-wheel-loss a few months prior. The shop suggested a strong possibility that the two were related. The repair was quoted at $1,200 but ended up costing me $1,000. At their suggestion, I reached out to Vail Auto with my concerns. However, they outright denied any possibility that their negligence had caused the damage, insisting that wheel hubs and bearings "just wear out" and that my issue was unrelated. A simple search will show that wheel hub and bearing damage is a well-documented consequence of a loose wheel. I am now $1,250 out-of-pocket for repairs--all within months of the initial incident--and the likelihood that this was mere coincidence seems slim. Looking back, this wasn't the first time I had wheel issues after a visit to Vail Auto. On a separate occasion, I drove home after an oil change and tire rotation--less than two miles away--only to discover that a lug nut was completely missing. My warning to those considering Vail Auto: Can you trust a shop with major (or even minor) repairs when they have repeatedly failed at something as basic as properly securing a wheel? This requires minimal skill--just attention to detail. Can you respect a shop that refuses to stand behind its work, dismisses legitimate concerns, and ignores the opinions of multiple other mechanics? I can no longer trust or respect Vail Auto and will not return for service. I have been stranded twice and spent over $1,000 on what very likely resulted from their negligence. Their refusal to take accountability is disappointing. I believe my conclusion is logical, and I hope you take this into account when deciding where to service your vehicle--before you find yourself stranded or facing unnecessary expenses.

Roll in with a suspected slow leak in a tire. They get the all-wheel-drive Tesla, which is…read morenotoriously a pain in the butt to service, up on the rack in a matter of moments to check it out. They do due diligence and although they can't find a nail or screw, they put it under high-pressure and drop it in a tank and find a small hole. Five out of five stars highly recommend.

DO NOT GO HERE UNLESS NECESSARY…read more 25 year Eagle County Resident. Go to a better shop in Eagle or Eagle Vail for better prices and superior service. I have used this shop previously and they did a fine job (when they first opened). However, the service is incredibly inconsistent and the customer service from Clarence is insulting. Clarence could care less about your time or providing information. Less than 20 minutes after receiving a verbal quote for various services from the other front of house person - he has always been great - and returning with my vehicle, Clarence let me know that he could not give me further information and I would have to sit and wait until they could get me in, 3 hours later. I indicated that I received a quote earlier and he said he was too busy to look into it, because he had phone calls. This is not the first adverse experience with this shop, particularly Clarence, and I would avoid it at all costs, if possible. Stay away, if at all possible and, if Clarence is serving you, ask for another representative. **Follow up - the shop in Eagle Vail quoted about $200 less and did so in writing. If I could give negative stars for customer service, I would.

This was our first visit to Dutch Automotive, routine service for our Land Rover Defender, and they…read moredid a great job. Service done properly, on time, and price as quoted. And, when they were done with the scheduled service, they nicely threw in a free car wash and vacuum which was a really great surprise when I picked it up. We will definitely be back next time service or repair is needed for our car!

Another Amazing Job by Dutch's Automotive!…read more I can't say enough good things about Dutch's Automotive! This is not the first time they've come through for me, and once again they've absolutely knocked it out of the park. My Tesla Model Y took a serious hit when ice slid off my roof and caved in the top of the car. It was heartbreaking, and I was honestly worried it might not be fixable--especially since every other shop in Colorado I called told me they couldn't (or wouldn't) work on Teslas. But not Dutch's. Not only did they take on the job, they got my Tesla looking like new again--and in just a few weeks! The repair work is flawless, and their turnaround time was faster than I could've hoped for. On top of their incredible skill and professionalism, I've got to give a special shoutout to Mike. He was kind, communicative, and just genuinely great to work with throughout the entire process. I LOVE Dutch's and wouldn't trust my car with anyone else. If you need a trustworthy, talented team that's not afraid to tackle the jobs others turn down, Dutch's is the place to go. THANK YOU again!