I recently needed assistance returning a part that was malfunctioning. Unfortunately, I did not have the card I originally used for the purchase, which made the return process more complicated. Brian, the manager, stepped in and provided exceptional customer service throughout the entire situation. Although we were unable to process the refund back to my account, Brian went above and beyond to find a solution. He took the time to explore all available options and ultimately offered a merchandise gift card so that I would not be left without a resolution. I truly appreciate Brian's professionalism, patience, and willingness to help. It's rare to find someone who is so committed to taking care of customers. Thank you, Brian, for your outstanding service and for making a frustrating situation much easier to deal with. read more

My Mom and I came to this AutoZone Auto Parts in Montclair to pick up one bottle of power steering fluid for her van. It was a nice and clean shop. Shelves were well stocked and quite organized. It was my first time here, but my Mom has been here in the past. Luckily, the power steering fluids were on the left wall near the front entrance. We were looking for the Master Pro brand, but they didn't carry it. The nice lady staff helped us with finding another brand called Shop Pro. It is Honda compatible so we bought it. Its price for a 12 oz bottle is the same as the Master Pro brand. It worked for us. They weren't super busy at the time. We paid for the bottle swiftly. We were in and out of here in less than 10 minutes. Thanks AutoZone for the great staff and service! read more

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I am so happy with the awesome customer service I received at AutoZone on Holt in Montclair this evening! The young man, Angel was so respectful and helpful to me in picking the correct windshield wipers for my car! He installed them for me as well! It's so nice to know that there are still true gentlemen in this world! I will definitely be back to this location! It's service like I received this evening that brings customers back! Didn't get the name of the other gentleman, but he was very nice as well!! They make a great team!!! Thanks so very much Angel!! These were the associates that were working at 6:30 on Sunday, 10/04/26! read more

Came here a couple days ago as I had a yellow left warning light out in the back of my car. One of the guys really tried to help me at first which bulb # I needed. He was adamant about me getting the bulb out, which he was right. Bulb # was on the bulb. Also learned that the # with A at the end means Amber for yellow. Glad I came here. Price for 2 bulbs was about $7 plus tax. Was able to quickly change out my own light. Thanks AutoZone! I got into the Zone...AutoZone!!! read more

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Came here on Monday at 5:30pm to drop off a starter core ... the 3 employees were hopeless they told me they need a manager to handle this situation and I was like oK ? So I went different location and I ask the other employees at a different store and told me that was just a lie ... that all employees must accept this problem not just the manager.. So I called the manager from that store were I went 1st and told me no All employees will handle this situation even the manager is not in sight ... This store must hired better staff than lazy employees just saying read more

Horrible customer service. I would never come here for recommendations or assistance with my car because the employees stand around as if they are not willing to help and when you ask them a question, they avoid eye contact and give off a nonchalant attitude. read more

I just Quit Autozone today a really hostile work environment the manager had me for months illegally dump the Autozone trash at my home that contained oil trash and used windshield wipers I had to personally use my own truck to make deliveries leaving one employee in the store at times I would get left in the store by myself at times to deal with customers and answer commercial calls lunch's were pushed back constantly then the manager would fix the time so she wouldn't get in trouble screaming and yelling everyday loved my job but really hate that you would show up and get forced to come at a different time for your shift no raise but can be told to do everything under the sun the candies expired and the drinks and still would sell it to customers read more

My battery was dying and AAA could not find anyone to come replace it when it was covered under warranty through them. I came in and Eric helped me get it tested to confirm it was done for. I spent the day going back and forth with AAA and after hours, ended up back at Auto Zone having to purchase a new battery myself. Angel and Eric assisted me and got me back up and running. They were both extremely helpful and it was such a relief after the day I'd had over the whole ordeal. Great experience in a not so great situation. Thank you both! read more

Came in to this location to get some windshield wipers and I had no clue how to put them on. Luis was so friendly helped us right away and didn't hesitate to help me put them on my car when I asked for him. He was a breathe of fresh air. Usually people are so rude when you ask to do extra stuff. Thank you so much Luis, you made my day and my drive a whole lot safe. I truly appreciate your attitude and help. I will be conducting all my car needs business here from now on. read more

AutoZone Auto Parts - Good as new - Auto Parts & Supplies Near Me - Montclair, California

I came to make a return a defective part that I had already called a week before to replace. When I came in to get my part exchanged the employees were adamant on having me pay for the new replacement part only because they didn't know how to properly conduct a return. Extremely disappointed in the service. There's no reason I should have to pay for a part that was Defective !! then they started trying to say I broke it !!! Finally the guy helping me called another employee and she walked him through how to PROPERLY return my defective part. The cherry on top of a horrible transaction is they needed my ID .... Even though I had the complete order receipt in my email and box that it came in. Will never order a part from this location again. read more

Always my go to place when I need brake parts or other stuff. Usually have what I need in stock . Dudes are cool to

One of the most helpful autozone I've been too, all the workers were cool about helping me get my situation, situated

Wow! Great customer service! If you ever come to this location ask for Mario! I literally just went in to get windshield wipers and he made sure I had the correct wipers and offered to install them as well. 10/10 read more

Walked in. Was looking for door edge trim. It was empty when I came in and the person who was at the cash register greeted me right away. I asked for door trim and boom.... Pointed me in the right aisle and even walked me there. I found what I was looking for within about 30 seconds and was in and out in less then 5 minutes. It was a nice and clean location with plenty of parking. I'll definitely be back if I'm in the area needing anything vehicle related. Cheers Auto Zone. read more

Came here about a week ago for a new set of windshield wipers. I walked in with all intentions of finding them in my own lol as soon as I stepped in I was greeted and asked if I needed any help finding anything. Unfortunately I don't remember the guys name who helped me out. I walked over to the register he asked me the make and model of my car and pulled up different options. Read them off to me and their prices. Once I selected a pair he walked over and grabbed them and rang them up. My favorite part was re asked if I needed help putting them on. Uhhh yes of course I do! I dont know why I put off getting new wipers for soo long. It literally took 10 minutes and less than $20. Thanks! read more

AutoZone Auto Parts - Didn't catch his name, super nice and helpful - Auto Parts & Supplies Near Me - Montclair, California

Brake light went out on my mustang. Eric replaced it for me free of charge. Very helpful, friendly and courteous. Always have good customer service at this location. read more

I came in to get my windshield wipers replaced, standard, right? I was helped by Zachary, who was extremely not interested in helping me. When I finally got him to look up the size wipers I'd need I had asked him if he could help me put the wipers on, which they advertised on TV they do, he said, "right now I can't, bc we're about to close". Mind you, 30min before they closed, and I was the ONLY ONE IN THE STORE. It was completely dead, and my car was literally parked outside their store. IF, someone had come into the store he could have easily seen them. If you gonna advertise they your employees help, you may want to make sure they actually DO! Zackery was very disinterested in helping me in any kind of way! They only reason he slugged his way over to help me was because I had to ask him repeatedly for help! Avoid this place if you can. Theirs a more knowledgeable autozone in Pomona read more

AutoZone Auto Parts - Can clearly see I was there 30min before closing! - Auto Parts & Supplies Near Me - Montclair, California

Huge shoutout to Eddie promote that brother lol he recommended new spark plugs and they did the job perfectly super grateful for his helpfulness thanks again read more

I have been a loyal AutoZone customer and consumer for 15+ years at my local stores which is in LA - Torrance locations, this location caught my attention from a phone call called by a manager Alexandra on a Wednesday 2:08pm * i didn't called them they called me* for personal info and in regards some recent purchases and returns on parts "on a Sunday" I don't recall and suspecting fraud since my personal info is confidential and try to redirect me for my warranty info which I clearly I can call a 1 (800), email/website or go to my local AutoZone for warranty claims and policys and not call me which i find that completely unprofessional and against Store and privacy policy's, mind you I'am from the Los Angeles area and I have nothing to do with this location here in Montclair Came to resolve the issue since I'am a loyal customer and consumer again it's my personal info and now suspecting fraudulent activity to my AutoZone Portfolio I wanted to speak with the manager which was Alexandra for proof of purchases or return the manager was unable to assist and defuse or redirect me with anyone with my problem the manager ran started crying at the back, that was completely unprofessional on a manager part for customer satisfaction or possible admit of guilt and left with sales associate: Erick to assist me and redirect me for the proper steps in this situation In my 15+ years has a loyal customer and consumer of their products and have been Working and serving for hospitality and retail stores for 6+ years now I never seen this only at this particular location everything is clean, organized but management is not up to par and needs to be better training to be in charge or at least assist any situation as committed to customer satisfaction read more

They were extremely helpful and and made light of a stressful situation. Will be back for all outings needs.

Helpful staff. Easy and non stressful interactions. Answered all my questions regarding spark plugs and helped me search the item and recommended me the anti seize and product read more

Poor customer service Luis was so rude Manager didn't bother to correct Luis attitude. read more

My license plate was hanging off my car and I thought I'd need a new bracket. As soon as I went into this store I was assisted. The employee even came outside and switched out the nails in my license plate bracket to a bigger one so that I wouldnt have to replace the entire thing. Now I can drive without fear of my plate coming off . I'll definitely be back should I need anything for my car! read more

Came to this location and was helped out by Aaron. I didn't know exactly what was wrong with my car other than it having a leak. Aaron was very knowledgeable and was able to determine what the issue with my car was right away. He is great and the level of service I received was awesome! Keep it up guys!! read more

Awesome service. Came in for a key fob battery. Manager was extremely helpful in helping me find the appropriate battery!! Awesome customer service! Thanks again! read more

Came here to return some break pads and the customer service was absolutely on point. This is my favorite store by far

Every time I come here i end up getting lots of stuff for my cars, plus I always get good services too. I strongly recommend you sign up for there points program, it helps pay for that extra thing you don't really want to pay full price for. read more

Helped me understand there code reader and gave me a print out of the problem with my cylinder! Badass service and thank you for being on it! Labor was only $80 so this saved me so much read more

I took my battery in to be charged. I was told to come back the next day which wasn't a problem. I knew that battery wasn't bad. It just needed a charge. When I went back the next day, I was told I needed a new battery. I guess if you don't know any better, they'll get you. I ended up getting my battery charged somewhere else. And like I knew it would, it charged perfectly. read more

Employees greeted me as soon as I walked in and was able to assist me with everything I needed. Came in to repair my broken brake lights. They were fast and efficient. The employee who helped me was able to give me options on which brake lights I wanted. read more

First off, they offer complementary battery installation which made my day because I had called to a few different auto part places to ask about car batteries and they all asked for an installation fee. Steven G. whom helped me out was very professional and kind! I was literally in and out, he knew what he was doing. Like I said, VERY professional! Also the 20$ rebate came in handy. Anyways five starts earned. Thanks read more

What a difference new people make. I have been at this store before and just hated the people. I came in today and was greeted as I walked in the store. I mean a warm greeting. We went to the counter and had Dolores help us, the store manager. She was what a manager should be. Very customer service based and spoke plainly about car terms nothing too technical. She looked up my warranty and said my battery was covered. Do I need help changing it? I said yes please. Prior to selling me a new battery she checked my old one. Dolores was very helpful. Autozone has taken the time to get rid of a couple of bad apples and replaced them with super stars at this location. Customer service goes a long way. I will tell everybody this is the autozone to go too. Autozone employees that are customer service based. read more

Some employees are kinda dee da dee....couldn't tell me anything about the product I was about to purchase, employee said "ugh I don't know" and walked away then put his hands in his pockets while staring at the wall and chatting with the other employees...no one was helpful at all!! Come on...at least Google the product instead of leaving me not knowing!! Do yo jobbbb...at the end Arron was the only one that helpful... read more

Bought some windshield wipers. Victor patiently walked outside to my car about 7 different times to try to get a pair of wipers with the correct clips. Then he installed them for me. In the pouring rain. Then refused a tip. Then told me to have a good day. Twice. I will never go to another auto parts store other than this here AutoZone. And I hope Victor is working each time I come in! read more

Robert was extremely kind and helpful. I had no idea what size my tires were and the older man helping me was not interested in helping me figure it out. Robert jumped in and walked out to the car to find out. He explained how to use the snow chains and other helpful tips we might need. read more

Issue: I ordered a car cover in-store and I was told that it will be available in 3-4 working days. Six working days later, I called to see if it came in and they said that it had. I live well out of town & my job is roughly 20 miles away- so it is not easy (or cheap) to go to this location. I only went to this one because I "thought" I was saving time since I have business in-town at times. I am writing pass my point so here it goes-- I arrive back at this location and the person who helped me said that the car cover had not came in. Of course I was puzzled. I insisted that it had, then a worker confirmed that my shipment came and he literately put it down where he sat. What basically happened was the staff were running around the whole place looking for my package and they found that some other staff member screwed up and sold it off to another customer. I should have cancelled my order- but I was rushed into them re-ordering it, and although they offered verbal apologies (and claimed they will give me "10% off" to my next purchase), this whole episode gave me a bad vibe about the place. Anyway- again (and on my receipt) I was told that the package will be in on Tuesday and I will wait for them to call. They never called. Now Friday after work I called- and I asked if they had my cover... even without giving any more details about who I was- they rush me on hold for over 10 mins (later found that this was the assistant manager) (uh huh). Ut oh red flags lol. I call back, no one answered it quick like before, letting it ring, and someone else finally answers and I am PISSED. I asked do you have it or I will cancel. I was placed on hold for another 6 mins (by that time I got into my car and decided to pay them a visit during heavy rush-hour traffic). I finally get someone, and they gave me the run around and complained that they had other customers to deal with and would not speak to me about the issue unless I give a callback-- but at this point I am done and I should not be treated like I was in the back of the line when here it was their fault to begin with why I did not get this cover a week ago. When I got to the location- oddly the place did not have so many customers- and the "manager" was no where to be found. The "assistant" manager provided a half-ass apology and the person whom treated me like crap was magically no where to be found. I did get the product - with a lame "when you come back maybe we can offer 10% off"-- riiiiiiighhht. I am not coming back here or at any other autozone for treating their customers like dirt. P.S. work harder with your order processing.... And actually check the labels to see who a package belongs to. read more

I needed a car battery change so I went and check out this place. It's not busy so I was accommodated right away. The staff here were friendly and accommodating, the guy who helped changed my battery knew exactly what his doing and I didn't have to wait that long for my car to be serviced. Love this place and would recommend it to my friends.Will come back again :) read more

This store is unbelievable!!!!! People here are so rude, came in and waited almost 1 hour before they can answer a simple question. The person I waited on is Luis, as a manager I don't know how he's still working with customers. He has no customer service skills. read more

Very helpful and informative. I feel comfortable and confident with the service I receive at this autozone.

I went in today to buy some iridium spark plugs and the guy who helped me was very good looking, but very bad customer service. I showed him my Auto zone card to use my points. He ignored what I said and didn't use it. Then he gave my the box without a bag. I was like I didn't even get save money on these expensive spark plugs. Maybe if I go another day next time I won't see this idiot. read more