Titus is a shining example of what customer service and professionalism looks like. I came in for a new battery. He was courteous and knowledgeable, i was completely impressed by how i was cared for at O'reilly, you have a customer for life! Thanks again! read more

My husband is Spanish speaking and went here as he always does to buy some coolant. He pays with cash, and when the gentleman RAY gives him the change he is short about $25 as my husband tried to explain where his change is at RAY keeps dismissing it saying it's ok. Luckily the only Spanish rep walks by and my husband asked for help. The WHOLE TIME THE EXACT $25 is outside next to the register. RAY KNEW THE CHANGE WAS WRONG AND I ASSUME HE WAS GOING TO POCKET THE CHANGE. HOW MANY TIMES HAS HE DONE THIS? I HAVE THE RECEIPTS AND HIS NAME ON IT read more

O'Reilly Auto Parts - Ray - Auto Parts & Supplies Near Me - Upland, California

Very friendly and honest staff member. We stopped to get a battery for the husb's key fob. He was about to buy a large pack of batteries, but the cashier found him a two pack of batteries, since that's all we needed. The support was greatly appreciated. Support this honest business! read more

I needed my new battery installed which needed to be replaced. Julio took the time to help me replace it. It was a blessing to have someone like him help me. Very much appreciated. read more

Great service- very helpful. They listen and don't oversell you. Easy returns as well.

Appreciate Dylan answering my question about how much oil to put in my car and offering to assist me with putting in my tank. Thanks! read more

O'Reilly Auto Parts - Outside - Auto Parts & Supplies Near Me - Upland, California

needed new headlight bulbs for my car and went to purchase some. Stefan told me that my car needed H11 so i purchased it and asked if they installed it for free since that is what it said on their website. He immediately declined and had a face like he was annoyed. After I tried to install the bulb, i found out it was the wrong one that he had sold to me and went back for a refund. When approached again, Stefan was extremely rude and started giving me attitude, aggressively talking to me like I was a 10 year old boy who knew nothing. He was grabbing my receipt aggressively, throwing it back to me, definitely showing signs of annoyed behavior towards me, the customer which is unbelievable. I see other reviews about people getting their bulbs installed for free however it questions me to why Stefan is so rude to his customers. People like Stefan don't understand what customer service and care is because he acts like a total jerk. read more

I just bought wiper blades for my car, and Dylan offered to install them for me. This is the best customer service ever. Dylan represents Reilly auto parts very well, and should be recognized by his supervision and management. read more

I went in to go return a battery that not only was the incorrect battery for my vehicle, but it didn't fit into the battery slot of my vehicle. It was physically too small and it wasn't strong enough for my car. I did not know this, and I've been having hard troubles for a while, I took it into the mechanic and they told me that it was the incorrect battery so I called my dealership and they told me what kind of battery I should get and I got it from Costco because I could get it at a cheaper price and O'Reilly didn't carry it. When I went in to return the battery after I called the assistant manager and they told me I could, the guy at the front desk told me that the only way that I could get my money back since I didn't have the card on file was a gift receipt. I told him that that wasn't gonna be acceptable and he told me there was no other way. I asked to get somebody else and Brenda came out. She blamed me for having the wrong battery in my car, told me I should've come immediately when I realized that it was the wrong battery (even though I'm not a expert, I didn't put the battery in, and they are experts). When I told her that I did bring it in as soon as I realized it was the wrong battery, she said I was arguing with her. She gave me cash back, and then the male associate complained that their drawer was gonna be short for the rest of the day and that it was my fault. This is absolutely unacceptable, rude, and extremely horrible customer service. I will not be back to another O'Reilly and I know that a lot of companies don't care if they lose one customer but if this is how you're going to treat customers when they're not educated on what kind of equipment goes into their car and you're just gonna rip them off and then bitch at them about them not being educated enough to know the difference when you literally have trained employees that do know the difference and are just ripping people off is MALICIOUS. I shouldn't have to go through the assistant managers and managers to ask if I can bring a battery back in to return because your employees put in the wrong one in. It should be company policy to be able to return when something is incorrect. Thanks BRENDA! read more

Just want to say Mark was amazing. He changed my brake lights for me and that was very nice of him to do that and very friendly and everybody in the store is very nice whenever I come here that's why I come to this store all all the time. read more

Brian at O'Reilly Auto Parts is fantastic! I went in to purchase a headlight and he offered to install for me. Installation took less than 5 minutes. He was so pleasant and courteous. read more

Stefan installed a new battery for me. He was kind, courteous, helpful, and down to earth. It began to rain on him as he worked and he stayed pleasant and optimistic the whole way through. I didn't feel condescended to, as a woman at an autoshop, and it was refreshing!! I am thankful for his help. read more

In a rainy day the last thing you need is a dead battery! But grateful that I was across the street from this place! Shelle , Bob , and Lauren went the extra mile to make sure that my car was up and running HOSPITALITY AT ITS BEST ... THANK YOU read more

Ran in to grab a rear window windshield blade. I was met by a wonderful clerk named Mark. He helped me find the correct size and even went to my car (in the rain) and installed it for me. So grateful for his amazing customer service!! read more

Clean and well stocked store. Courteous services. Given product choices and price options. Product purchased works great!

Marcus is awesome, helped me out with a bulb replacement and dome brake light replacement quickly and courteously, will be back here for all my auto part needs. Thank you Marcus! read more

Yesterday after work (10/21/2022) I was trying to get my drums from my 2005 Tundra turned so I can perform my brake job early Saturday morning and have the rest of the day for non-car stuff. After leaving the Chino location with a very bad taste in my mouth (poor customer service, review on their yelp) one of the several other stores that I called was the Upland store. I spoke to the manager Eduardo and explained to him what I have been going through trying to get these drums turned at one of their stores. Eduardo was very professional and told me to bring them in. He was upfront before I headed that way and told me he may not be able to get them done right away but they would be done before close. I drove over there, and Edwardo did exactly as he promised and had my drums turned. I dropped them off, waited a short amount of time so he can measure them and make sure he can turn them and then I went to grab some dinner and when I came back, they were almost done. If you really knew what I went through yesterday to try and get these done at many O'Reilly Auto Parts stores between Chino Hills and Upland, you will under my appreciation of Eduardo. Thank you! read more

See all

Heading to Yosemite....the website said you must be carrying chains....arghhh!!! I came into the store...very quick "May I bro you" from the lady at the counter. Explained what I was going to do, she asked me for my tire size....went in the back and came out with some cables....I had already checked on Amazon...these were less than half the price!!! So helpful...told me she had gone to Yosemite in the winter last year, and def needed chains. Thanks for the recommendation, and for setting me up with a solution that wasn't expensive...could have def taken advantage of me. Turns out the weather was awesome the week I was there...didn't even need them, but now I just keep them in my trunk for my next visit!!! read more

5 Stars for... (I think) Blake. Small kid with big curly hair. Anyway, needed a bolt that sheared off my calipers. I couldn't find it on the shelf, and while I was sitting there thinking my night was about to turn into a hunt for this bolt, and this 20 min brake job was going to turn into an all night battle, Blake came by and asked if I needed help. I told him what size bolt I was looking for, he checked the back, and came back with... nothing. Most sales floor associates would have said good luck, hope it works out for you. But not Blake. Blake is a hero. Blake checked around in the computer, and came back with a small brake kit that contained a pair of the exact bolts I needed. $5 and I was on my way. Got home, the bolts fit, and 10 min later I had the calipers back on, and my car was back in business. So good on Blake, keep saving the day. read more

I've been going to O'Reilly's for the last 10 years. Their customer service is very professional with friendly employees. I have an antique car and when I need parts for my car, I call Lauren the manager. She will have the parts I need for my car by the same day. They have a great and friendly team here at O'Reilly's. Thank you for your excellent service. read more

I bought a car battery from them. I didn't have much of a choice since no one has anything else on stock. The battery was defective with a bad cell so I returned it for another. Then my second battery started dying. It mysteriously had lost 2 inches of acid in 9 months on a new and never opened top. Looks like it is leaking. They denied the return and said it was my fault. Two defective batteries. No more O'Reilley for me. read more

Went in to buy a roll up window handle , great lady helped me find it and get me on my way. 100% would recommend them.

I literally went all the way to o Reilly in San Bernardino on waterman and I asked for a valve cover gasket for a Honda Accord lxs 2014 and they gave me a damn Ford gasket! My boyfriend and I called twice and told them they gave us a Ford instead of Honda! And they told us they do not have that part in stock. WE CAME HERE AND TAMMY did a freaking AMAZING JOB! She took control and handled the situation, called the o'reillys in San Bernardino.. and what do you know .. THEY DO HAVE IT IN STOCK! TAMMY YOU ROCK FOR GIVING US YOUR TIME AND FIXING AN UNSATISFIED CUSTOMER DUE TO ANOTHER STORES ERROR , and making it 100% SATISFIED! Now .. for the other o'reillys in San Bernardino on waterman .. GET YOUR CUSTOMER SERVICE AND WORKERS IN ORDER! Be like Tammy and satisfy your customers!! YOU ROCK TAMMY! HASHTAG TAMMY FOR REGIONAL MANAGER!!!! read more

I needed my brake rotors turned that were purchased from Pep Boys. When I took them in they were no help and referred me to a closed business to get the service I needed. I had to make a bunch of calls but I'm glad I found O'Reilly's in Upland. Tammy the manager is very friendly and helpful. She personally took the time to surface my rotors, and kept me informed of the progress. As I waited I saw this staff be very helpful with all of their customers. I can't recommend them highly enough. read more

Our son goes to Upland High School and he has a automotive class. This morning we took our car in for them to work on our breaks for the class to learn and in return today we tried to donate to the class.. my husband went into O'Reillys to pick up a few things to donate and instead my husband was shocked to learn after telling the cashier and manager about what he was doing THEY actually did the donation!! Thank you to the wonderful staff at O'Reillys for doing such a blessed donation! We Thank You! read more

I went to purchase new wiper blades and windshield cleaning fluid. Because I've never had to purchase these things myself, I wanted to learn how to replace them including the cleaning liquid. The young gentleman who replaced the blades showed me where to pour the cleaner. He was so nice, patient, and professional! I really appreciated him because this was out of my comfort zone. Thank you to the gentleman! Excellent service! read more

Tam was very helpful and knowledgeable about all of the questions I had. Thank you so Koch for the help guys!!!

I've never really had a noteworthy experience walking into any typical O'Reilly's, but this particular visit gave me reassurance that people still go above and beyond what is required of their day-to-day duties. I went in to buy a bulb to replace the burnt one on my headlight. The gentleman who helped me, Carlos, helped me find which bulb I needed and even offered me the tools I needed in order to replace it right there at the store in the parking lot. Whilst performing the replacement, it dawned on me that I had a possible blown fuse. So I went in and explained the problem to Carlos. We checked the fuse and it looked fine so he decided to try his luck with a meter on the fuse box to see if there was a short. Although we weren't able to diagnose the fuse issue, which honestly was not a pressing issue, I was truly impressed by his generosity and helpfulness to make me feel more comfortable in my own car. A true gentleman and the company is lucky to have him on the payroll. read more

All i can say is THANK YOU LAUREN!!! I had the yellow Camarro with the front head light out. LAUREN knew exactly what the issue was and her expert knowledge saved me time and money and she actually fixed it on the spot!!!!! THANK YOU!!! read more

I went there thinking I needed a new battery they check the battery said the battery was OK but I needed a new alternator so I bought an alternator for 300 and some dollars brought it over to my mechanic the next day my mechanic calls and says your alternator is fine you need a new battery so I went back got the alternator brought it back to O'Reillys put it on the counter said actually my battery is what I need not the alternator the alternator was fine they never once apologize never once said they were sorry nothing acted like it wasn't their fault at all was going to buy a new battery there but all they have is some kind of super start battery that I've never heard of and she said well that's our brand and that was it nothing but a bunch of women at work in there not that I have anything abouty the wom read more

It's wonderful to know there are great companies still in the community, also Mr. Enriquez thank you for telling them your story and for supporting Upland High School, the district needs more parents like you !! read more

Always got wht I need and Tam is very customer service friendly, O'reillys over autozone.

This place is awesome! I went in to replace my windshield wipers and Ivan was so helpful! He asked if I needed help right when I walked in and found the right sizes for me. And when I accidentally grabbed different styles, he went back and grabbed the right ones for me. He also installed them really quickly and threw out my old ones for me! Great place for all your auto needs and excellent customer service! read more

I've been pleased with two O'Reilly shops, one at Garey and Foothill in Pomona and the other on El Toro in Lake Forest. What great, helpful folks! Each time I've visited, a clerk has gone the extra mile to ensure my car challenges are resolved in a cost-effective way with high-quality parts. read more

I have had nothing but good service from this location. Recently David S. helped me install my head light bulbs right on the spot. I had struggled with 1 for 45 minutes in the past, and he did all 4 in 10 minutes. His skill, knowledge and customer service was really great. I would recommend going to this location. read more

The best customer service! And the part we needed was 20% cheaper than what we would've paid at Auto Zone... they didn't have a sale or anything. Same part same brand. Honestly sad I didn't start coming here sooner. read more

Whe we first called and they were rude and not helpful, but when we got to store they seemed more helpful but not sure if ill come again. Tony was the one helping us read more

I had a funny smell in my car I went into O'Reilly and being a girl a little lost in the store looking for air freshener I asked the associate Blake about the smell. Blake and a customer both went out of their way to help me and Blake assisted with changing the cabin air filter in my car. Thank you so much that is great customer service. read more

I love the customer service at this store! Last week I went in to get a wiper replaced and the sweet young 17 yr old accidentally damaged my windshield. He felt terrible. The manager, Julio, promptly took my info down and made arrangements to have the windshield replaced. Everyone at the store felt bad and they were all so quick to take action and make it right. I am very impressed with Upland's O'Reilly Auto Parts store and employees!!! read more

This location is a bait and switch, called them asking if they would price match autozone for a part and they were happy and willing, until I got there, once I was there the associate gabe and the store manager both stated that they couldn't price match because there's a possibility that the part is of different quality and not the same as they carry even though the part is exactly the same. The manager offered a $5 discount. Horrible service and for anyone els make sure you clarify over the phone conversations before wasting your time going to the store read more