I went in searching for a fuel filter for a 1958 Ford Fairlane. Angel originally assisted me but when he couldn't find it he asked Cody for help. They both went above and beyond helping me find the correct part. Bummer that when it was located it was out of stock at this store, but Cody called a nearby store to ensure they had it before I went. It was a great experience because I know nothing about cars and when Angel couldn't find it at first he could've just said they didn't have and sent me on my way. These guys definitely made my day with their kindness and helpfulness. read more

Steer clear of this autozone. The absolute worst customer service and above all most of the staff she. Little to now knowledge over what they're doing . Makes sense with a rude, unprofessional manager like Lucy L. Walked in and didn't even get greeted . She made me feel as if I was an inconvenience . I'd rather drive out a few minutes further out of my way to another location with friendly and more knowledgeable staff read more

If I could give zero stars I would! I went to get help and the store manager was so rude and unwelcoming. As soon as I walked in she had a bad attitude like she didn't want to be there and it was my fault. She talked to me like I was stupid for not understanding her and she was so unprofessional, rolling her eyes at me and everything. I think whoever is in charge of her needs to have a talk with her before she runs that store to the ground. If you're having a bad day and want to make it worse, go there and talk to her! read more

I came here looking to get a diagnostics check on my vehicle, and despite never having gotten one, an employee by the name of Manny J. was incredibly helpful and assisted me by walking me through the steps and breaking down the error codes I received in the final report to best address the issues faced by my vehicle. Great service and will definitely be returning for future endeavors. read more

I had a mixed experience here today. A friend had told me that someone at Auto Zone could put on my new windshield wipers for me if I bought them here. I did get initial good service from the young man at the cash register, including helping me find what parts I needed and acknowledging that someone could put them on for me, until after I paid for the wipers. Then he said he'd try to see if the other man working there would put them on for me, and if the other man couldn't, then he was sorry (he didn't want to put them on himself because there was a very light rain falling and he said he didn't want to get wet). I just looked at him at that point because basically he'd waited until after I had paid for the wipers to indicate that they might not put them on for me, which was the whole reason I was buying them there. Fortunately, the other worker, Kevin (an older man who clearly knew his way around a car and who wasn't afraid to let a very light rain deter him), was able - with a very good attitude - to put the wipers on my car in no time at all. I held my umbrella over him while he worked; fortunately the rain was minimal. Thank you so much, Kevin, for your positive attitude and your willingness to help! Now, had the in-between part not happened, this would've been a 5-star review. But I didn't like being told after I'd bought the part, which I understood (and very much appreciated) would include the service, that there was a good chance it wouldn't include the service because *he* didn't want to do it. I could've understood if it had been pouring rain - if that had been the case, I would've come back another time. And I will say the young man was respectful and helpful in other respects. Was the older man "low man on the totem pole" and that's why he was given the task? It just seems like anyone working there should've been able to do what was a pretty simple job (pop off the old wipers and put on the new), and I really don't understand why a young, healthy man would feel himself above such a simple task because he might get slightly wet, and then give it to an older man to do who was obviously busy working on stocking shelves. I'm not sure what the deal was, but it kind of bothered me a bit. And it ended up turning a 5-star review into a 3-star review. Just wanted to let the business know, assuming, of course, that they care about something like this and how it appeared to a customer. read more

This location is a joke. From the store manager to the big guy with blond hair and a crappy attitude they are as lazy as it gets and forget customer service. So much for living the pledge. Maybe it's time to clean house and get some real automotive experienced employees who understands customer service. Don't waste your time at this location. You will only be disappointed read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Montclair, California

Probably the worse autozone ever. I came in yesterday for some auto transmission atf4 fluid. Upon arrival all workers and manger talking and laughing which is cool I understand u gotta make time fly... went to the counter and waited a bit. Was helped by some young guy and asked him if he had any atf4 fluid in then back and he said no like he was the flash.. literally just said no and contiued laughing .. didn't move . Didn't check... didn't do anything and said no. I walked out and to my car to see them laughing at me. read more

Outstanding service from Jordan who not only walked the aisles pulling items we needed for our RV, but also walked us out and loaded the items into our car. So polite and professional; Jordan will go far! read more

Clean store and great customer service. Marcus was super helpful in finding the part I needed and even gave me advice for installation. 5/5

Worst customer service ever, rude, unprofessional, lazy staff, too busy gossiping to do their job, treated my daughter and I like shit simply for walking in! I went on their website and it took my rewards review comment, but wouldn't take my store experience review comment.... and there was no character limit in the text box that I could see. I was going to leave the following review for just their corp. to see, but now I'll just leave it here for anyone to see: I stopped at this store on 11-01-2020 (Sunday evening) immediately after purchasing a car down the street at a nearby dealership to buy a pair of blind-spot mirrors, and some fuel injector cleaner on my way home. It was about 8 pm; upon walking in the store with my 12 year old daughter we were not greeted with "Hello" or "Is there something we can help you find?" but we were instead yelled at with the words "YOU HAVE TO HAVE A MASK, WHERE IS YOUR MASK?!" and we were literally the only customers in the store.... It felt like the staff was offended that we walked in and interrupted their gossip session. I felt like I was an annoying little kid being yelled at by my older sibling. A Hispanic male manager and Hispanic female associate (I think she was new because he seemed to be training her) were the 2 staff members in the store.... so there was 4 people including myself in the store. The managers was probably in his 40's and the associate in her 20's I'm guessing. I went about to find my items (as we were offered absolutely no help) and took them to the counter to purchase them. Even though we were the only people in the store we had to wait a while to be rang up because the 2 staff members were talking and clearly prioritizing their conversation over making a sale. When I approached the counter I looked at the associate and said "Hello" and she was completely silent as she rang up my items. The manager chimed in with some advice for her or some information about a product. When I saw she was done ringing my items up I was waiting for her to ask for my autozone club card or at least tell me my total. Neither happened so there was an awkward silence for while, so I asked "Is that my total right there on the screen?" the associate responded "oh yea, that's it". She didn't tell me my total still, even in this instance; I want to say it was $12.75 or something along those lines. I then took out my autozone rewards card and asked her to scan it, and she did, then I handed her $15 to pay for my items. The manager was standing behind her talking to her about something personal, none of their conversation was store, work, professional, or business related I noticed and she was nodding and giggling at him while putting my change together. She handed me my change and my receipt without asking me if I wanted the receipt in the bag, and slammed the register shut. I then said "have a nice night!" and I was completely ignored. My daughter was pretty upset and the lack of manners we saw demonstrated. I have never in my life endured such an unprofessional experience. There was less than 0 customer service, and it is completely unacceptable. I have a membership with O'Reilly auto parts as well and I have never been mistreated at one of their stores. I did not get the names of the employees mostly because I was pretty uncomfortable... But like I said, this experience is unacceptable and I hope it never happens to anyone else. I have been shopping at Auto Zone since I could drive, so about 16 years now, and I purchase all of my oil, batteries, filters, car wash supplies, coolant, accessories (mirrors, air fresheners, LED lights), etc. there, but now I don't really want to go to Auto Zone anymore after that experience. It's very sad that customer service seems to be a thing of the past, and the people that keep you in business (reasonable, logical customers) are treated as an annoyance, and inconvenience, or outright fools, for simply entering a store. read more

I came to this location because I was having a hard time starting my car, I swear these people are on drugs! They took my battery out, Tested it, Said it was fine, Ok, So what is the problem? The associate kept telling me I left lights on, Haa ? They automatically shut off, Then he said the radio, Hello, That shuts off as well, When I got back in the car there were error messages, I said can you help me with this, He said I don't know and walked away, I said wait, Please help me, Told me to Google It!!!!! Never again, Worst Customer Service, You Guys Suck!!!!! read more

Great place for my car to start acting weird yesterday night. I have a Kia Soul and it was not accelerating fast enough after being stopped at red lights. Before I got down Central to the 60 I saw this AutoZone. The guy who was stocking shelves stopped to listen to my issue and help me. I explained what was going on and he offered a product that also happened to be on sale. So far my check engine light is off again and it's running smoothly! Thank you read more

Clean store with friendly employees that help you find what you need. The staff seems well rounded and they always have great oldies music playing. read more

Douchebag central. Employees don't care about any one but themselves so much so that they will take up all the parking spots and leak puddles of oil all over the parking lot. read more

AutoZone Auto Parts - Employee parking at its finest - Auto Parts & Supplies Near Me - Montclair, California

While not all workers are bad. Management is the worst. Lack of respect, customer service, and can't even do their due diligence to help customers. Went in bought a battery and left my old core. I came home put the battery in, car still had the same problem. Went back to return the battery and get my old core back. All in the same day, all within 20-30 min. Came in an the " lead" or "manager" whatever she is was completely arrogant and rude. Refused to return my battery because " she couldn't sell it anymore". The battery was in brand new condition. I grab my old core and went up the street to return it. The manager there made no fuzz. This is the my first experience with this employee but I've had other people tell me the same thing about her refusing to do returns and being short and rude. read more

I go to this autozone often and the Guys over there are always helpful and have a great attitudes. Louie is one of the guys that always helps me out when I need a part and he is super knowledgeable. Appreciate they A+ service!! read more

Every time I go to this location there is a line of 5+ people. I have never heard an employee request more help at the registers. I have been in line here for 30 minutes. The reps are friendly once you get to talk to one. read more

I had headlight issues. Marcus helped me out came out to my vehicle and assisted me. Great employee

Best Autozone in my area i know of.Also, it's under 2mi. away... Nice,"friendly" place to shop for your Automotive Supply Needs.Next I'm going to get my Dash Cover for MyCorolla'SR5...It'll Be in BEIGE,a distinguished, upscale, classy color.... read more

I knew I had a bad battery, they confirmed it quick and easy. No haggle in the pricing gave me all of my options. Store manager offered tools walked them out it me. I installed the new one, left the old one on the counter. Great experience! read more

I went in there to buy an air compressor and found one at Walmart for half the price. The manager told me the item has to be in store, in the same city, available on the same day. I looked at the price matching policy after I left and everything he told me was false. He made it very clear he did not want to price match. I would stay away from this place. read more

Worst service I have ever come across in an auto shop. Wanted to double check what kind of oil was needed for my mazda 2. Young guy over the counter told me 10w-20......there is no 10w-20. Asked him to double check and he insisted that it was 10w-20. Waited because he kept saying he would come and help me find it. Wasted Half an hour because this guy confused the Mobil 1 brand as Mobil 1 0w-20 as a mobil 10w-20. Unbelievable. Only reason this has one more star is because one of the more seasoned workers eventually came around to clarify after we flagged him down. read more

Came here with my son and had Eddie replaced my brake and clutch fluids. He was very helpful and knowledgeable about cars that he knew it right away my car trouble. Excellent customer service, his doing his job well done! read more

The manager at this autozone is very knowledgable. On the other hand, most of the staff doesn't seem to know very much about anything here. I don't recommend going to this autozone unless you know exactly what you're going for. Asking questions here get you almost nowhere. Probably one of the worst local auto parts providers I've been to. read more

This is by far the best and most helpful autozone i have ever been to.. The manager is great! I came in with having battery problem. I bought a new battery and the manager even installed it for me because i told him i didnt have any tools.. Great service!! A++ read more

Very long wait due to big line !! They only had 1 guy taking care of the customers while there there was 3 other employees just laughing and slacking off . The employee that was taking care of the customers was doing his best but there was too many customers to attend , I heard him ask his coworkers for a hand and a female employee trying to be funny started clapping and said look I'm giving you a hand. They place needs to do some good management. I guess they don't realize there is a lot of competition out there read more

Sometimes show up late when they have about 15 minutes before they close and they're usually closed and don't open. Had to go to the next nearby one and made it 5 minutes before they closed and they were still open. Life savers for those that have their doors open until the time they say they stay open. read more

Last night I arrived to this Autozone on Holt and Central around 6:45pm after having been to 2 other autozones in the area giving me the run around. Please keep in mind I have my wife and 2 little baby girls in the car. All I needed to do is swap out my car battery that was still under warranty. The service attendant at the prior autozone had called John at this autozone to see if they could swap out and install the new battery in my car, he told him yes. I show up to this autozone (3rd one) and John was there grabbed a battery and placed it by the cash register ran out to my car and told me here is a tool start de-installing the battery I'm in a hurry and got to get out of here, he said he would have someone come out to help, next thing I see is him running to his personal car and taking off while I'm out there in the dark trying to do what he told me. So nobody comes out for a while and then finally this guy named Victor comes out to try to de install, has to go back into store twice to get different tools and then also tells me here is a tool you do it. so I go back into store after trying to do what he said with no luck and he walks right passed me and then runs into the back and disappears. While I'm standing there not knowing what's going on, nobody else even asking me if I have been helped. The thing that makes me mad as that Victor just ran away, if he couldn't do it fine I understand but please ask a co-worker to help and advise about the situation. Anyway about an hour later thankfully Jonathon U. came out to help and he was great, he actually tried and was able to dismantle and install the correct battery for my car. It still took him about 15-20 minutes to do it but at least he was trying and was able to do it, thanks again Jonathon, you were great! So about an hour and a half with 2 little hungry baby girls crying in the car I got out of there, something that should of taken 15 minutes. read more

dear sirs my experience at auto zone Missoula on reserve ave was the best ever I was trying to find a toneaue cover for an older ford for my sonin las Christmas gift was made easy by a young man named tim he got it there Christmas eve he went through a lot of time to insure I was happy I will do all my parts shopping at this auto zone and I have six thank you for tim bob rice 5604 bridger ct no 6 Missoula montana read more