I bought a car battery online and requested in-store pick up. The website online stated free…read moreinstallation and old battery recycling. I arrived, picked up the battery and asked about installation. They informed me that it would cost me $200 dollars for new cables, new terminals, for certain electric boxes to be removed and then reinstalled. This was in addition to the cost of the battery. This was absurd and I left not willing to be taken advantage of. A friend installed the battery for me the next day. There was absolutely no need for any new parts or removal of electric components for the installation. I returned the old battery and asked to see the manager. He asked if the man had been speaking to me regarding the $200. He said it must not have been his worker. He said that it was not a big deal. He said that there was no way his worker would charge me for something like that. He said his without ever looking at me. Instead, he was typing at his computer or looking at the counter. This store is an example of why automotive stores have the reputation of cheating customers and working together in house to make sure no one is held accountable.

Awesome staff. Everyone is friendly and very helpful. Much better than the one in Norwich. Highly…read morerecommended!

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

I have brought my car to CIC-Rich's Service Center 3 times…read moreand every time I received excellent and expedient service. Don and his crew are top notch. Best place around for dependable, honest service

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

I have been to advanced auto parts many times. The people who work there are very professional, and…read morealways go above and beyond to help .One employee who stands out is Robert . He had just punched out for the day , he took the time to help me with a frozen keylock issue when he was not on the clock . Thank you Robert . I will continue to early go to Advance Auto Parts for all my auto needs

I won't ever go back to this auto parts store. I bought a part and asked the guy if it doesn't…read morework can I return it. He didn't say no what he did say said it should work. Went out to my car and installed the part and it DID NOT WORK. I immediately brought the part back in the store and asked for my money back. The guy said no. I even asked to speak to the manager, and he said since I opened it, I can't return it. You tell me how I was supposed to see if it worked without opening it. Worst customer service people.

If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.

Cody and Matthew helped me out of a jam when my attempts to install a new bumper at home hit a…read morenumber of seized bolts. Super friendly and got me back on track in no time at all. Will be ordering through them from now on and using their services for work above my skill set. Highly recommend if you're in the Groton, CT area!

Jeff, Jason and their staff are awesome!! They are honest, fair and they always willing to help…read moreout. I have been doing business with them since 2016 (lift kits, tonneau covers, tires, undercoating, bed liners, racks,etc.) and they have always provided me excellent service at a great price . If there was a hiccup they made it right very knowledgeable and answered my many questions. I highly recommend doing business with them.

Well, just got my S60R back again. If you know the R, you know how special they are. Eurocars gets…read moreit. Mark, Tyler along with the Volvo pro mechanics are simply superb. I've owned Volvo's for 25 years- from 240DLs to 850 turbos, and even my Xc 70 too. My car is perfect again. I trust no one else. They are the best. Honest, polite and they know exactly what they're doing. If you want a quick cheap fix in a smelly garage without a bathroom, then this is the wrong place for you. If you want it done correctly the first time and you're a real Volvo person- then I swear on Everything holy - THIS IS THE BEST VOLVO SHOP this side of the Mississippi- period!!!! IPD-boost gauge- 3 1/2 inch cat back, BC lowering springs.... and more... all completed professionally by Euro cars plus!!!!

The only reason I keep with pride my '06 V70 is due to Euro cars. They are completely knowledgeable…read moreand do the work at a reasonable price and know the car inside out.

I had called about a part that another parts place had messed up and I could tell just by the way…read morethe guy was talking on the phone that he far and away knew what he was doing a lot more than the other place. I highly recommend this place get the right part first.!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Super friendly and so helpful. I have been doing busy here for over five years. I purchase all my…read morepropane needs, right here. They charge by the pound, not the tank size. Very fair and honest group. They have been around like forever. Buy your propane here. Denniz S Groton

Not only was my car damaged during the towing, my bill was $275 to be towed 3 miles and stored for…read more12 hours. I was charged for two days of storage despite the fact that they only had it from 9 PM to 10 in the morning. They were hostile and deman a police report when I brought up the damage. I definitely would not use or nor recommend their service again.