Leased a vehicle 4 weeks ago. Was assured everything would be taken care of, ie registration and plates. My temporary plate expires in 3 days. Was gaslit by multiple team members that "it takes time" "it's being taken care of" when it was discovered they dropped the ball. The only way I received communication was by messaging through the generic "Text Us" option on the site. The associates that assured me everything was fine and to "reach out to them personally" never responded. Incredibly disappointed, frustrated, and speechless. read more

Online appointment system makes service appointments flexible for you to choose the best time and day that works for you. Remember to drive right up to the garage door to cause the sensor to open the door. Check in for service was quick and easy. They have a nice comfortable lounge available. Coffee to drink and did see a small fridge with some soda there. It did seem like they took out a couple chairs though. Our experience was good, oil change and tire rotation was done within an hour. read more

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Andy and Cameron were super nice and helpful! They were not pushy at all and were very understanding of my situation. They were fully willing to work with me and got me a great deal on a new 2025 Nissan Sentra SV. I would fully recommend to anyone looking for an honest dealership that will not push you into anything you don't want for yourself. read more

I want to start by saying Girard Nissan of Groton were very nice to me and no problems there. The problem was my truck. I had previously replaced sensors, 2 times now. I brought in for service because my truck was stalling. They replaced my intake manifold because i told them i had replaced my sensors recently. They gave me a rental they said because of recalls i had, and charged me a lot. $1000. I just brought back for stalling again and almost being stranded. They said they have to replace the sensors again because they had some issues with sensors, and now charging $1000 again for this. I thought that was extremely high, and thought they would discount me because i was just serviced by them but they did not. I would not recommend going here. They just seem that they want as much as they can get from their customers. I need to get a new vehicle soon, and i wont buy from here.​ read more

Terrible service. Took my car here, but they didn't fix everything. I pointed out the issues that still needed to be fixed. They told me it would take a day. It took 4 days, and they still did not fix everything. read more

Where can I begin. My car was hit by a UPS truck and it ripped off the rear bumper. I was sent to Gold Star auto body which they own. Someone screwed up the air bag sensor somehow. My car was then sent down the street to Girard. Where it sat for 6 months waiting for a part to come in, not their fault though. I also wondered why my front right mud flap was missing. They couldnt answer as to why it was taken off but they had it. Then they lost it. Then I was told it was never there. HUh? There were scratches and miss matched paint, not a god paint job. Here's the kicker. When they replaced all the rear parts they reconnected it wrong and water was pouring into my car one day I was like WTF??? They couldnt even replace the parts correctly? This is dangerous!!!! Also one side of bumper was not the same color as the other I was charged for Accura parts but they used something else!!. I was treated very poorly by the man office manager recently telling me the part I had there that THEY ordered, that THEY LOST!!!!..was sent back. I had told them to just have it mailed to me and I didnt know it was there. Just beyond friggen weird. Every step of the way was a problem with this place it is badly managed and run and the work is awful paint gouges and scratches, mismatched parts and they cant even put a car back together properly???. I would never send a car their for body work or repairs again. Give me a new mud flap ffs!!!! They tried telling me it was never there when the lady that ran the place before said it was and then they lost it . Dont lie to me!!! This place sucks read more

If I could give a minus 100 stars I would! Bought Nissan Rogue in 2015 and was worst mistake! Always something wrong with this vehicle! Come to find out January 2021 there's Class Action lawsuit in their CVT transmissions and for 2014-2016! Now after spending many several hundreds-thousands of dollars to maintain this "Lemon" another part goes bad and when trying to get through they're always busy never have time! When asked to get copy of work repair history on car, service Mgr Jose' fails to delivery after two try's then is verbally abusive to me when inquire why?! That's very Rude/Disrespectful and Poor bad quality service just like their lousy product!!! read more

Jose in the Service Dept. of Girard Nissan is my go to person for any and all necessary work or repairs I need done to my car. He is always friendly, courteous, and the main reason I go to there. Just has and oil change and tire rotation...all set until next time! read more

Run very far and that is exactly what you will be doing if you have your vehicle serviced here because you very well may find even after a total of 3 different successive service attempts that you could well be the victim of their incompetent mechanics!My son Brandon worked for Tasca and he is quite positive that these unscrupulous mechanics purely driven by greed will purposefully not diagnose your car correctly.They lose money if it is a warranted part so they start with the most expensive part that they likely will rake in commission for.I paid over 1500.00 for an icc sensor and bracket only to find myself completely stranded yet again!!!Ok being it back after the mechanic had promised that this would solve the problem and had discouraged me from ordering the part on ebay.Well of course because that is how they make their money off of you.Commission for that is all that they care about.Ok next try I bring it back they apologize for the first mishap.But oh wow they credited me back a lousy 10 percent of this sensor that probably had nothing to do with my car breaking down.Still I only paid for this sensor again if it would prevent me from being stranded.Ok lied to now they say it needs a battery next car rental and pick up my maxima only to get stuck in it again stranded!!!Ok 3rd car rental and wow now it happens to be the alternator!!!Wow do you see what incompetence prevails in this extremely disorganized hit or miss establishment.But wait Jose and Kane both said "You got a free battery"!!!Let me tell you people something is VERY WRONG here at Gizzy Girard Nissan!!!My mechanic son who worked for Tasca alerted me that "mom you probably never needed a battery it was the ALTERNATOR all along.Mom do not trust these mechanics with your car ever again.They lie"Ok so I was fooled and oh my car took 3 times to fix when all it probably needed was an alternator in the first place.My son the Tasca mechanic is right.If that ICC sensor was under warranty they would not have "fixed" it.They went for the most expensive part that they k ew would not be covered.They lie and say to me just buy the part from us you have no warranty if you buy it yourself and that would be just a big mistake that lots of our customers make.So at the price of 1,526.00 I pay with my credit card under the provision that they promised it would prevent me from dying on the side of the road again.My boy Brandon who now is an adept mechanic for EB in Groton thinks ALL I NEEDED WAS AN ALTERNATOR!By the way the mistake is to go there not to buy parts on ebay.Broken promises charge you for lots of parts that you really never needed and big fail to fix your car right the first or even the second time.Any lawyers out there??? read more

Went into the showroom looking to purchase a new armada Had none Left my information with sales rep Never heard back Called spoke to gm Explained Glad you found one was his response Maybe you can come here for parts or service Haha now that's funny read more

Not very happy that they don't live up to their commercials of being able to help anyone! I even called ahead of time and was told to come on in that a lease was the best option to get rid of my negative equity, what they didn't tell me was that you need perfect credit for that. So they brought me in and ran my credit for no reason knowing that I would not go into a lease, but were looking for a bank to pick me up to roll more negative equity to roll into another car. read more

Bought my used Jeep there. They were great about communicating when I told them what I was looking for. Salesman Austin might be too nice of a guy to sell cars, VERY helpful without being pushy. I will call them again when I'm looking. read more

This Nissan dealership is the best. No one is pushy! As a matter of fact, all of them were very helpful in finding the perfect vehicle at a great price. No haggling over anything. In over 40 yrs., I've never had such a smooth experience at a dealership as I've had here at Girard Nissan. At all the other dealerships, I thought everyone was after the all mighty dollar and not being honest with me. Not here; they'll give you the best price around and make sure you're happy. Start your search with Austin..... Thank you Austin, George and Joe! I'll never go anywhere else again. read more

Terrible in the past and Terrible now. Went to showroom with my wife and talked to Bobby. Was ready to purchase two Nissan cars, one for me and my wife. We were serious and had done all our homework. Already knew what model, year, trim, and mileage we wanted for each. Found a car we really liked on the internet which was on their lot - but price was a bit high. Took it for a test drive and then sat down to talk numbers. Their price was about $2500-$4000 over Blue Book value. Asked them why so much and if they could come down a bit. He talked to GM and they said "price is the price" and "we aren't giving away cars for free". As they took the printed KBB sheet from me. Ok then. If you can't come down to a reasonable price on the first car then why should we even talk about the second car. We left my number with them and left the premises. Little did they know I already had two large pre-approved loan checks from my Credit Union in my possession (one for each car we wanted to purchase). We left and went to Hartford, CT to Harte Nissan where we were treated much better and bought two cars from them the same day! We knew that Harte had two of the same cars we were looking to purchase. Great price, minimal hassle. The guys at Harte even stayed 1.5h after closing and we drove them home the same night. Never heard back from Girard. Apparently, they don't want to sell cars. If I was you, I would just not waste your time. Try Harte or Grossman or someone else. read more

Took my car in to get a repair done, I supplied the part, which cost me $88 at Autozone because they quoted me $300 for the part.. ok, whatever, I always expect a dealership to be a little more expensive. Told them ahead of time what was wrong with it (ran a diagnostic at Autozone) and got an estimate to repair it. I thought it was a little pricey but I can't do the work myself so I went ahead and told them to do it. They did the work in less than an hour and charged me a $179. OK whatever its little high but I can deal with that. When I got home I realized that they had added a $13 surcharge. I was a little bit annoyed by this so I called and talked to them about it, the person I talked to said it was a surcharge for "rags and other supplies" and that there was nothing he could do about it.sorry (real snippy I might add) I got the feeling he got this complaint quite often and was tired of hearing it. I told him that I understood that but that they should have disclosed this at the time of, the estimate. When I looked at the slip, it was obvious that they added it after the fact as a "additional surcharge". I feel that this is a deceptive business practice. I am not happy with this company, I was a little grumpy at being overcharged in the 1st place but this was a ridiculous addition. It doesn't require $13 worth of rags to replace an emissions solenoid. I feel ripped off and will not do further business with this company. Which is a shame because I'm probably gonna buy a new car next year and I had a good experience purchasing my car through them. I will no longer purchase a car through them, nor will I recommend them to others as I have in the past. Great job Gerard Nissan, for $13 you lost a lot more business. Next time I'll take my car to a local garage and get charged $60 to repair it instead of a $180 plus a $13 surcharge read more

Unbelievable how unprofessional some of these guys are. Went in to return a lease and as soon as I stated I wasn't buying or looking for a new car these guys stop giving me the time of day. They said they couldn't help me because my car wasn't showing in their system. I got the car from them and have been paying them every month and all of a sudden they can't find the car. Called corporate and they were able to see it with no problem. When I called the dealership back and spoke with the sales manager Mike and he was saying it wasn't his problem. I had to call back the next day because mike wasn't gonna reach out cause of this review (his words not mine). Spoke with the finance manager Joe (who was very professional and respectful from the beginning). He resolve the issue in less then 2 hours and got us out the door. If it wasn't for Joe we would have been going to another dealership. If you have to go here, just ask for Joe or Carlos (avoid Mike and George). read more

My son unfortunately purchased a 2012 Nissan Rogue from Nissan of Norwich. 4 hours after leaving the lot he had a horrible grinding noise. Took the car back the dealer 3 times over the next 29 days. He got answers that it was a shield of some sort and they fixed it, next it was the transmission and they had the car for 3 weeks to replace it. None of these repairs fixed the problem. Took the car to be looked at by Girard Nissan. Jose took the car in and looked at immediately, 4 days later he had replaced the front right axle and the rear differential. Car is fixed. Nissan of Norwich had to pay Girard Nissan for the repairs their service dept couldn't diagnose. Jose is the best. He listened to what we were telling him. He was courteous and did not make us feel like we were bothering him. While he had the car he kept in contact with us letting us know what was going on with the car. I highly recommend them for service. They will certainly have my business. Julie B. read more

Took a month to ground my vehicle and close my Nissan account. Had to break my lease due to military orders, when we called this dealership they said it couldn't be done but when we asked Nissan corporate they did it without a problem. This dealership is unprofessional, rude, condescending and uneducated on their procedures and laws. read more

I visited the place for service and cant say enough how well I was treated. Have been struggling with my vehicle for a while. Went to many places with no positive results. At Girard Nissan I was connected with Garrett who went above and beyond to resolve every single issue in my car. And let me say this the car runs so well and I am so happy. Plan on visiting this place for service many more times. Also interacted with Bill and Darlene who both were extremely welcoming and very helpful. I am a proud owner of Altima 2008 and would highly recommend this establishment for all your service needs. They provided me with a rental vehicle as well as shuttle rides to and from my work. Great work, Thank You to all of the technicians who worked on my vehicle. I am truly grateful and will see you soon. read more

I walked out Wednesday evening with my first brand new 2017 Nissan Sentra. I went in there unsure if I would even get approved for a used car and I walk out or should I say drove out of there with a brand new car. Thank you to Robert Bedard and everyone there who made it possible for me to go home with a new car. I will be back! read more

A broken down car is never a great experience, but I am so glad it happened near this Nissan dealership! Amanda in the service department is by far the most exceptional rep I've ever worked with in any auto service company! Amanda and her team were diligent and responsive, making this issue with my car a positive experience. I highly recommend this dealership. read more

Had a great experience buying here with Carlo. I walked in not really planning on buying that day but they had what I wanted at a good price and he was helpful without being pushy. I don't live nearby but I highly recommend the dealership and will likely make the effort to return here for service. read more

I went in looking to see about getting a replacement locking lug nut set after the Nissan supplied key and one of my lug nuts exploded while attempting to replace my brake pads and rotors the level of customer service I received was absolute trash. I went on to the parts counter when I was exp what I needed the gentleman at the counter cut me off halfway through asking if I provided my VIN if he could get me the right part before I could get the question out. The part about this that got me is he interrupted me and swore about my question, now I am a customer service guy done retail sales a long time, I have never outright swore at or too a customer, nor have I ever interrupted a customer in the middle of them asking a question or explaining their issue. I was appalled by the lack of customer service here. Didn't even try to repeat my question as the gentleman at the part was clearly disinterested in doing his job. I would prefer not to do business with these guys but I don't have the luxury of going to another dealership with my car not stopping until I can fix these shot brakes. read more

Awesome!!! Doing my oil change and checked for any recalls for me without being asked and were super sweet! Fixing my keys for my push to start for 5$ . Super awesome. Love love this place. read more

Appreciate the Great service! My Nissan Rogue was out of warranty. They called Nissan and got it covered. Nothing better than saving $4500!!!! read more

This dealership is fabulous! Recently, we (spouse and 4 cats) were traveling across the country in our new Nissan Quest starting from the west coast to our final destination in Massachusetts. Just outside Groton and only 190 miles from home, the tires started to make an awful noise, and it wasn't the highway road surface since that changed. We immediately pulled off at an exit and found Girard Nissan through GPS....and they were only a few blocks away. Long story made short: they were so helpful, empathetic and concerned with us personally as well as the condition of our vehicle. Keep in mind that the service department was obviously very busy and it was not really convenient to be dealing with strangers having an emergency. They took the time to road test. They put the van on their lift to safety check everything. The noise was probably from a rock or debris that fell out once we left the highway, so there was no safety issue. They gave us such peace of mind, attention and care....and all at no charge. It doesn't get any better than that! We arrived home safe and sound (and sane) after 3,000 plus miles on the road. I just wish they were on Cape Cod! read more

I just want to say, I had a great experience here. Came in last week with my girlfriend and she left with a car. Yesterday it was my turn. Thank you Rob and the team for getting me into my own brand new car. read more

Monday 6/22/15 I just happened to be driving by Girard Nissan in Groton ct. when I decided to see what they had in stock, I checked online to see what the reviews were, whilst in the parking lot, they seemed ok, so I decided to check the items they had in stock, I noticed an older gentleman walking out the door to approach me, he brought me in to the show room before I even had a chance to look at any vehicles on the lot. He asked what kind of payment I was looking for, I explained what payment I could do, I also told him I would prefer to put $0 down. But could put $500 down if absolutely necessary. Three hours after I gave them the down payment, they stated that they needed $200 more. Flash forward to today 6/26/15 when I went to the dealership to give them back The vehicle because I was refusing to keep it, when I asked him why did you have me sit around for 4 hours the first day was here, the manager told me that "the credit union was not open so they had to wait until the following day." My initial thought was If the credit union wasn't open, how would they have known that they needed another $200 to secure the financing? Before I ever signed to purchase the vehicle on 6/23/15 they let me take the car home, stating that they were going to work on getting a better financing rate, but to get to the point where I was sent home with the car, I waited 4 hours for them to "work on the financing" whilst my 2 children were running a muck through out the dealership, this seemed to be a tactic to stress me out to the point where I would just sign the papers with out reading them just to get out of there, luckily my husband was here to help with the children, but it was undoubtedly a very stressful time indeed. I took the car home 6/22/15 and brought it to the shop to be checked out, the mechanic explained to me that the transmission was slipping it wouldn't shift into a higher gear when driving down the highway and would rev at six grand until the accelerator pedal was released and furthermore the car would also raise the idol on declining ground. When I went back to the dealership the next day6/23/15 my spouse was unable to go with me, which was scary because he is the one who deals with all of the finances in the household, but the men at the dealership insisted that I come back at this time, so I did.. I explained to the people at the dealership that I was not satisfied with the vehicle at all, I told them explicitly that I didn't want the vehicle, I cited the following reasons as to why I didn't want the vehicle, first there was a severe smoke smell in the car the smoke smell was so severe that I started experiencing headaches and respiratory distress, and also explained that my mechanic told me that the transmission isn't working properly, one gentlemen stated that they could do an extended warranty on it, I do not have his name but he was an older gentleman in his 60s with grey hair, he didn't introduce his self but he did offer a warranty to me. I explained that I still didn't want the vehicle, another salesman stated that he would take the vehicle out for a ride to check it out, this man was in his early 30's had a small build. So when he returned from the test drive he confirmed that the idle was odd whilst going down a hill, this man stated that this was "normal" for a cvt transmission funny this is NOT what my mechanic told me, just the sales person who took it out for a ride. He didn't check it on a highway to witness the lack of shifting. The sales manager explained that he worked really hard to get me the loan, and that I wouldn't have gotten a loan if he didn't do that work, and also explained if I didn't get a car from them I wouldn't get financing. I asked him what kind of interest rate he got and he said, what does it matter! And refused to tell me, "I kept it within the price range you asked for", he made it seem like I owed him for doing that work. I felt backed into a corner at this point. When I finally got into the business to sign the papers it was explained to me that I would have to pay for the extended warranty to the tune of $1599. They refused to sell me the all inclusive warranty, but insisted that I sign that I declined the coverage. This is the high pressure sales dealership that everyone warns you about. Save your selfs some trouble and visit another dealership, and if you must deal with this place do your diligence and be sure you have a lawyer on hand to deal with Girard Nissans shady practices. read more