The entire staff at Brustolon are amazing! This stunning nicely optioned BMW popped up on Carfax,…read moreand the folks there were able to put together a great deal, including delivery, now that's white glove service. Would highly recommend doing business with them.

Let me start by saying that once I threatened them with contacting the Atty General, they made…read morethings right. Beware shady sales tactics and outright lies. I have bought many cars, never had one change the paperwork after I had signed. We agreed on a price and the paperwork reflected the price BEFORE I picked up the car. When I got the car, the price on the paperwork had changed to reflect a "certification fee" of $1920. The salesman told me for $35 he could certify my Ford Escape and that would get me a one year service contract. I agreed and he told me he was bring it to Ford for the certification. The $35 cert fee turned into $35 a month for 6 years!! It was certified by Car Bravo, a GM company, not Ford. There were also some minor repairs that they agreed to fix. When I picked up the car, nothing was fixed. Why did they have to keep my car for an extra week? I was told to be detailed and sent to Ford. When I got the car, there was a sandwich wrapper in the console and car was never sent to Ford. If your expecting white glove service or delivery, NOT HERE!!!!!

I recently traded in a Transit and a Maverick and and ended up with a new Maverick Hybrid. Patrick…read morethe sales person was terriffic, as was the rest of the sales department. They made it happen in an amazingly short time. This wasn't my first time there and it certainly will not be the last. Thank you all, I am a happy customer.

We had such an amazing experience with Elisa at Valenti Ford of Mystic. Buying a car is never a…read moregreat experience, at least in my personal opinion, except for this time! We were extremely unsure as to what we wanted to purchase for our family, Elisa went above and beyond to make sure that we had a great experience all the way around and found the perfect vehicle. Thanks to Tim in the service department for making sure Ford Expedition Max was top notch before we drove it off the lot into all of our new adventures! 10 out of 10 recommend!

Stay away from their service department, we've all known about how dealerships charge more for…read moreservice but when they underhanded and sleezy it's time to go... first they replaced a hood patch last year for $130, it broke after one use and when I called when going in for an oil change - oh will take care of you. Taking care is apparently to double the charge and ask for $230, no thanks. Then we'll give you a ride because we need 8 hours to do an oil change and "3 hours" if recall work, oh but when you call to see if it's done after getting a text video from our tech 4 hours prior that the work is done we're not going to give you a ride because the driver went home and no one else knows how to drive a car? Not only that but person in charge of your vehicle won't ring you out we'll have a different person and we'll say with a smirk "oh you found a ride." The attitude and lack of professionalism here was amazing! So many other dealerships in this area to try.

On 04/30/2019 I purchased a pre-owned 2014 Chevy Cruze from Valenti Ford in Mystic, my first car…read morepurchase in 16 years. My decision to purchase from Valenti was based on the relationship that had been developed with them 2014; since that time they had been servicing my 1998 Ford Ranger. Also, because I had also developed a relationship with Joel, the Sales Manager, a very professional, pleasant, kind and nice young man, the decision to purchase a pre-owned vehicle from Valenti was a no-brainer. The morning of my purchase, Joel connected me with Paul from Sales & Leasing. Paul has a caring, warm and open personality; he was very professional during the entire buying experience. He was patient, answering all of my questions, and he treated me as if my purchase was the most important purchase of the day. As a matter of fact ALL the staff that day at Valenti made me feel special. Paul showed me the Cruze, explained the vehicle and each segment of the buying process as we went along, up to and including the test drive. After deciding on the Cruze, Paul and Joel obtained the financing I needed (and that fit in my budget); Paul even handled contacting my auto insurance company to make the transfer. Next, I was introduced to David, the Business Manager. He too, was also very kind, professional and courteous. He went over all of the financial papers that needed signatures, explaining each one, step by step, page by page. He was also the liaison between myself and DMV. Because of him, I walked out the door with my new registration and license plates. Throughout the purchasing process there was not one moment that I felt any pressure to buy anything; it was a very pleasurable experience that I will remember for a long time, and because of Joel, Paul, and David and the entire Valenti Ford staff, the stereotype of the pushy and fast-talking car salesperson was thrown out the window! I can't say enough about how well I was treated, which will make me want to return for any future car needs. Without reservation, I will highly recommend Valenti Ford to anyone wanting a new or pre-owned vehicle. The saddest part about the entire experience is that because I purchased a Chevy, my time with the Ford staff will be limited; now I'll be going to Valenti Chevy (right next door-).

My Husband recently leased a Jeep from Valenti. We came all the way from Long Island, NY…read more Sam did a wonderful job accommodating him. He was helpful when we ran into a snag and his customer service was above and beyond--not to mention the car is wonderful. Thank you so much! We'll be back!

Went in for a fuel line and serpentine belt replacement. Technician failed to identify both fuel…read moreline were leaking. Charged me for two separate overnight delivers. One overnight delivery took 2.5 days, the other too 3 days.(no idea how that warrants such a exorbitant cost...neither were overnight. The service writer (Steve) did little but make excuses. What should have been 2 days ended being 7. (Delayed repair prevented me from spending time with my daughter's fishing). When I went to retrieve the vehicle the service writer (Steve) again made excuses but did come clean on the fact the sevice mechanic failed to provide the expected diagnostics. The experience was extremely disappointing. I expected Valenti Ram service to do better. I will look for another vehicle service (maintenance) provider and will ensure all my friends, family and colleagues know about the terrible experience i had at Velenti Ram, Mystic Ct.

Mark at service saved the day after disaster. Of course it was Friday, but he managed to squeeze us…read morein, checked the car and gave us the final "death sentence" for our very old car. Yes we knew it was time but we were hoping for extra days. He helped with all rental car arrangements and all logistics of selling the car. We were ready in no time to continue our journey towards Seattle.

This review is for a repair, not for purchasing a car…read more DON'T GO HERE! TERRIBLE EXPERIENCE! We brought our car here to have a daytime running light replaced. Went to pick it up the next day and they had left the car turned on overnight, so the battery was dead. Noticed the light had not been fixed so we made an appointment to bring it back. Brought it back the following week for them to fix the daytime running light. Went to pick it up, they left the lights turned on, with the car turned off, and the battery went dead again. Had to get another jump! They did not fix the daytime running light! Went back into the office to report we needed a jump and the daytime running light was still not fixed at all after they said it was. They ended up giving us a refund because they said they didn't know how to fix it. WHAT?? How can the dealership not know how to fix something as simple as a daytime running light?? I mean, they're supposed to be experts! Right? In all my born days I have never experience such an incompetent dealership. We had been warned not to go here, but did we listen? NO! Now we know not to ever come here again and you shouldn't either.

Patrick and Joanne were amazing to do business with. They paid attention to all details and the…read moresale went very smooth. Patrick is a true SME with many high end exotic cars. No pressure sales ....the safety check was top notch and when I picked up the vehicle it was pristine! I plan to use this shop for all maintenance moving forward. I highly recommend this dealership Dr Tim Crader

My family has purchased 3 cars from here. One for myself, a car for my grandmother and my teen…read moredaughter. They've all been serviced exclusively by their shop as well. I can't say enough nice things about Patrick, the owner. He is kind, fair and knowledgeable. John in the auto shop is a gem. He once spent 20 minutes online shopping for tires with me over the phone. I call them with any car issue and trust them implicitly to help me. I can't really imagine buying a car anywhere else. First purchase was 2019 and the car still runs great. Don't hesitate to do business with them.

This review is for the Volkswagen dealership…read more I looked at a couple of used Golfs with Myron and was impressed with his knowledge of the brand and his flexibility while waiting for insurance payouts. I was also looking for an Impreza, and he worked with me to have an used one that they had in Westerly brought over to look at. While we were talking the Impreza, I mentioned that if they had a Golf in a certain color that I would be highly interested, and he instantly knew of his stock and pulled the Golf over. Working with financing was a breeze, and I had a deal in my hand to ponder. Again, I was impressed with the professionalism and flexibility. While I decided to not go forward with a VW, I would not hesitate to refer anyone to Myron at Valenti for any VW need.

Spent the day-on two occasions, as well as nearly $300. Hoping "The Dealership," would serve me and…read moremy new Jeep best.... It was To diagnose a problem. Not only was no repair involved ( I went elsewhere, since they'd made me wait all day, for two days) but they lost my key fob, I had just had made. With no offer to replace or so much as a perfunctory "Sorry". That replacement cost over $500.! I actually took my car to Cardinal Honda, where I was treated as a valued customer (like family) and will continue to do so.

Car dealerships are still receiving a bad reputation with all the gimmicks still being used to get…read morecustomers in the door. Excellent experience at Valenti in Mystic-from the sales to financing. They have a great inventory of new and used vehicles. You can pretty much park and shop several major brands without a hassle.

Selfish organization. I have a low milage 2007Toyota Solara that was in very good shape. One of…read moretheir body shop employees hit me in a parking lot at a local High School. Their insurance company gave me a lowball quote by quoting the hourly rate way to low so it was under the "totaled" amount. The body shop at Bob Valenti charged more than the insurance quote so they wouldn't fix it at the rate their insurance company gave. Would have been right if they worked out a deal to fix the car with what insurance gave me. Just reflects on what kind of business they run.

My daughter wanted a Chevy, so we went to the nearest dealer…read more The sales person was very nice and showed us a few vehicles. My daughter picked her car out and we did the paper work, she was excepted and is now driving her new Malibu that she absolutely loves. Hope the rest of the services are as good as this was.

From the owner: McGill Chevrolet is a family owned and operated Pawcatuck Chevrolet dealership serving Westerly,…read moreLedyard, Groton and Charlestown. When you come to McGill Chevrolet you will see the difference between our local Chevrolet dealership and other Chevy dealers serving Connecticut and Rhode Island. We are focused on making your next new or used car, truck, van, or SUV purchase an enjoyable one. Rhode Island Chevrolet customers come to our dealership because our friendly and professional sales staff is passionate about Chevy cars, trucks, and SUVs and can help you pinpoint the vehicle that will suit your needs. For over 80 years, we have attracted loyal Charlestown, Groton and Ledyard area Chevrolet customers because we continue the family tradition of keeping our customers satisfied with their vehicle purchase. We are conveniently located for all of our Rhode Island and Connecticut Chevrolet customers, so consult our hours and directions page and stop by McGill Chevrolet