I had been searching for just the right Hyundai Ioniq limited for weeks when one popped up on…read moreBrustolon, and at the right price. Our sales rep Tino was patient with all my questions, even helped me contact Hyundai to find out about the warranty. Long story short, we were treated well and with respect, got a decent trade-in for our Subaru, and drove the new car home that day. It was a positive experience, we love the car, and we're happy with every aspect of our interaction with Brustolon. Thanks!

My husband was negotiating on a truck from Brustolon. Working with Luis V and Evan. They took a…read more$3,500 deposit to hold the truck. Today Luis called and said they sold the truck to someone else yesterday. Ask for our deposit back immediately.....which should have been done when truck was sold to someone else without us asking for it to be credited. Now they will not answer calls from us. Or address the refund. We believe the truck was sold because we did not want to purchase their extended warranty. Dealership makes 30%-70% profit from the sale of warranties. This dealership is beyond unethical! Stay away!

My wife has purchased 2 vehicles from Valenti and although we like the salesman we dealt with the…read moreservice department is a scam! The first vehicles was a Jeep Patriot and everything was great with the vehicle until after the warranty ran out. All of a sudden it needed $4,000.00 worth of suspension work and it was dangerous to drive according to the service tech. We also get from the dealership that this is a problem with the Patriot so we decided to trade it in and we purchased a new 2019 Jeep Cherokee. Fast forward to 2024, warranty expired, 2 payments left on the vehicle that has less than 50,000 miles and my wife brings it in for the "complimentary oil change". When my wife gets there she mentions she feels a bit of a vibration once in a while and can you check it out and please rotate my tires. The service advisor comes to speak to my wife and this is what the "ADVISOR" or whatever person tells her( and its also on estimate invoice). "Brake pads are at 8MM but rotors are warped with rust ridges and rust on the backside. $1,350.00 plus tax. Driveshaft bearing leaking from input transmission estimate to replace is $2,025.00 plus tax. Rear shocks leaking $589.00 plus tax. Estimate total $3,964.00 plus tax. What a coincidence, close to $4,000.00! So my wife, just absolutely amazed at the outcome of an oil change, tire rotation and "Multi Point Inspection ask for the video walk around of the issues as Valenti did in the past and was told "we don't do that anymore". Asked for pictures, which she did finally get, but was told they were on the techs personal cellphone and she couldn't get them. THEN, she was asked when she wanted to schedule the repairs. My wife absolutely refused to schedule, explained she was going to discuss with me, her spouse, and we would go from there. Then the "scare" tactics begin-your driveshaft may fall out, your brakes may fail, yada yada yada. She told them to get me my car as I am leaving. They also said they test drove the car but my wife never seen it leave? Teleportation, super secret entrance/exit nobody can see, underground tunnel? SO....we brought the vehicle to my mechanic and he will be looking everything over and HIS estimate for a complete brake job is $500.00 cheaper before even taking the wheels off. As far as the vibration I wonder if Valenti balanced the tires before rotating? BOB, you lost a customer and I wouldn't advise anyone to use their service!

The Valenti Chrysler and jeep service center was a life saver in a desperate time of need…read more I wish I could give this place ten stars! The service team at Valenti is truly one of a kind. My husband and I bought a new car from another dealer on Long Island for a cross country road trip. We bought a new car instead of a used one so that there would not be any issues, but there ended up being an issue that triggered an engine light. Our brand new car spent three weeks at the Long Island service center, and the repair people there could not tell us what was wrong. The service on Long Island was so unhelpful, and at points hostile, that we gave up and discovered Valenti on our first cross country stop in Mystic. We were immediately greeted by Heidi who was super nice. She set us up with an appointment and did a quick code read on the car as we waited for Tyler, another mechanic. My husband and I were both shocked at how quick and attentive Heidi was despite us being a walk-in. It was clear after meeting with Tyler, only 2 minutes later, that the Valenti service center has a terrific team. Tyler was extremely knowledgeable and was so optimistic and confident, we ended up feeling the same. He supplied us with a loaner vehicle and the whole team fixed our car in a single working day. They kept us updated via phone to let us know what was going on. The Valenti service center is unmatched in their kindness, communication and expertise. I am sending anyone who has a car issue there! I could not be happier! A big thanks to everyone who works there- we thought our whole trip was going to be ruined because of our car issue! Tyler, Heidi and the team really swooped in and put us right back on track! If we ever have car troubles again, we are going straight here

Had a fantastic service experience from Tyler at the Chrysler center. Really good people in that…read moreentire department. They fixed my issue quickly and provided a loaner car as a courtesy. Incredibly nice and knowledgeable people over there!

I walked in with my wife to take a look at the new Dodge Rams. At first I didn't know if I was in…read morethe showroom because it was outdated and very messy. There were people sitting there but no one looked up at me to acknowledge me. I then made my way over to the place where there were some brochures and accessories, again very cluttered. Finally a friendly gentleman greeted us and a answered some questions and then it was out for a test drive. I don't remember his name but I think he only had one hand. He present the vehicle and I was very impressed by how nice he was and how he answered my questions. Also he did not push me for more information when I only gave my email. It was an awesome vehicle and I really enjoyed the test drive. I would probably by a truck from this Dealer because of my great experience with this sales person.

Good experience and look forward to working with Eric Tingley and the sales staff again in the…read morefuture.

Car dealerships are still receiving a bad reputation with all the gimmicks still being used to get…read morecustomers in the door. Excellent experience at Valenti in Mystic-from the sales to financing. They have a great inventory of new and used vehicles. You can pretty much park and shop several major brands without a hassle.

Spent the day-on two occasions, as well as nearly $300. Hoping "The Dealership," would serve me and…read moremy new Jeep best.... It was To diagnose a problem. Not only was no repair involved ( I went elsewhere, since they'd made me wait all day, for two days) but they lost my key fob, I had just had made. With no offer to replace or so much as a perfunctory "Sorry". That replacement cost over $500.! I actually took my car to Cardinal Honda, where I was treated as a valued customer (like family) and will continue to do so.

I arrived at Valentis greeted by a young girl I think her name was Ari not quite acknowledgement…read morewith the car was interest in. Then came Devion who didn't thrill me. Decided to go to the BMW Garage.

Phil the Canadian, Amadayus and Danny were all top notch, professional, knowledge and non…read morepressured. perhaps the best car buying experience from test drive with Amadayus to completion with Phil every easy and stress free. thanks to a great team.

This is the second time in the past 3 years I bought a new Taos SEL from Chris in Mystic. Love…read moreeverything about this place and my car. I am not sure why anyone would go anywhere else? Their cars and service is amazing. I never feel any pressure which is so refreshing. Could be the place or it could be Chris & Dan. Phil is also cool :)

Stay away from their service department, we've all known about how dealerships charge more for…read moreservice but when they underhanded and sleezy it's time to go... first they replaced a hood patch last year for $130, it broke after one use and when I called when going in for an oil change - oh will take care of you. Taking care is apparently to double the charge and ask for $230, no thanks. Then we'll give you a ride because we need 8 hours to do an oil change and "3 hours" if recall work, oh but when you call to see if it's done after getting a text video from our tech 4 hours prior that the work is done we're not going to give you a ride because the driver went home and no one else knows how to drive a car? Not only that but person in charge of your vehicle won't ring you out we'll have a different person and we'll say with a smirk "oh you found a ride." The attitude and lack of professionalism here was amazing! So many other dealerships in this area to try.

On 04/30/2019 I purchased a pre-owned 2014 Chevy Cruze from Valenti Ford in Mystic, my first car…read morepurchase in 16 years. My decision to purchase from Valenti was based on the relationship that had been developed with them 2014; since that time they had been servicing my 1998 Ford Ranger. Also, because I had also developed a relationship with Joel, the Sales Manager, a very professional, pleasant, kind and nice young man, the decision to purchase a pre-owned vehicle from Valenti was a no-brainer. The morning of my purchase, Joel connected me with Paul from Sales & Leasing. Paul has a caring, warm and open personality; he was very professional during the entire buying experience. He was patient, answering all of my questions, and he treated me as if my purchase was the most important purchase of the day. As a matter of fact ALL the staff that day at Valenti made me feel special. Paul showed me the Cruze, explained the vehicle and each segment of the buying process as we went along, up to and including the test drive. After deciding on the Cruze, Paul and Joel obtained the financing I needed (and that fit in my budget); Paul even handled contacting my auto insurance company to make the transfer. Next, I was introduced to David, the Business Manager. He too, was also very kind, professional and courteous. He went over all of the financial papers that needed signatures, explaining each one, step by step, page by page. He was also the liaison between myself and DMV. Because of him, I walked out the door with my new registration and license plates. Throughout the purchasing process there was not one moment that I felt any pressure to buy anything; it was a very pleasurable experience that I will remember for a long time, and because of Joel, Paul, and David and the entire Valenti Ford staff, the stereotype of the pushy and fast-talking car salesperson was thrown out the window! I can't say enough about how well I was treated, which will make me want to return for any future car needs. Without reservation, I will highly recommend Valenti Ford to anyone wanting a new or pre-owned vehicle. The saddest part about the entire experience is that because I purchased a Chevy, my time with the Ford staff will be limited; now I'll be going to Valenti Chevy (right next door-).

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

Do not buy a car from this auto dealership! I was sold a car that had a transmission that had a…read morerecall out on it that had expired. The transmission went only a couple thousand miles after I bought it. When I got the transmission replaced, we then discovered a bunch of other expensive repairs needed to be made as a lot of stuff was rusted out. Clearly, this car sat in water for a long time. Total lemon!

I had a great experience with J & D! I was in an accident recently and dreading the whole process…read more Mike made the process painless, guiding me the whole way through. Before I knew it I had my car back and it looks like new. We also bring our cars there for maintenance and are always happy with the service. Would recommend them to anyone and I have!!