Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

They are the best! Honest, fair prices and good work. They…read morewill tell you what you're going to need ( brakes, tires) etc. no pressure

Sullivan's service Center is amazing! From windshield wipers ,brake replacement, tires or just an…read moreoil change they are the greatest. And their prices are fair and reasonable. As busy as they are they make time to solve your auto problems. I will never go anywhere else. Sarah

We started bringing our vehicles to Coutu Auto a dozen years ago (with a break in the middle when…read morewe moved out the the country) and are so very thankful we discovered this business all those years ago. In the beginning (12+years ago) Rochelle and her unbelievably friendly, exceedingly large, dog manned the office, while brother Mickey took care of the cars. Together they make a great team of unparalleled customer service and quality car care. Located on the south bound side of Rt 2 in East Greenwich, they are close to the stop light at Middle Road. The parking area is on both sides of the shop as well as in front. There are often cars out there, proving this mechanic is busy. Park anywhere there's a spot when dropping off for service. If you chose to leave the car the night before service, there is a 'drop box' with large envelopes where you leave your name, phone, car info and work to be done. Drop the keys in the envelope, and drop the envelope into the drop box. Just be sure to call ahead to book an appointment because they are very busy and may not be able to get to it right away. (This is an educated guess on my part. Just makes sense based on how many cars are always in their lot and I've personally never just dropped off the car without an appointment. That's not to imply they can't get you in, in an emergency situation. Just call them first and let them know.) Mickey is always taking classes, staying up to date on the newest car technology. They explain every expense and either why you need it or why they recommend it. They also keep the automotive diagnostic computer software up to date for these newer cars that have so many computerized parts. Over the years this business has grown, more mechanics have joined the staff and we drop the car off at night and pick it up the next day. The car is always clean when we pick it up (a dealership once left greasy fingerprints on the interior roof liner - how?) and during this time of pandemic, we pay over the phone and they leave the keys inside. No contact drop off, no contact pick up. The entire transaction is over the phone, if you so desire. I wish I could tell you 'don't go here' because I love this place and want to keep it all to myself. Luckily we do not need so much car repair we are always there, so I share with you this trust worthy auto mechanic who truly makes you understand his goal is to keep your car running in as near perfect condition as possible without over charging you for anything, parts or service, or trying to get you to purchase services your car does not need. Even when we had a car in need of lots of repair work, he was able to give us a breakdown of what is an immediate *must* and what could be done over time (to help us keep our monthly budget in check), while assuring safety on the road. Seriously, these guys rock. We have had a variety of vehicles over the years, both new and old, and have lived in many different states (and a couple other countries) and we have found Coutu's to be top notch in car care, pricing and customer service. Truly, I cannot recommend this shop enough

I came across Couto on the DMV website. I needed to get my can inspected and I had tinted windows…read more Richelle was courteous, responsive and amazing from the jump. She handled everything timely, kept me updated via text and had me contact Ford because some of the issues they found should be under warranty. Spoiler alert - they were! Now off to deal with Flood Ford which is about as enjoyable as a root canal with no pain meds. Thank you, Couto! 10/10!

I cannot speak highly enough about TMR Automotive. If you want mechanics that care as much about…read morethe customer as they do the cars they repair these are the guys for you. The entire crew are good, honest, decent people. Mike has had years of experience in the trade and I have often seen him studying and learning about the latest motor vehicle technology to stay on top of the game. Mike oversees a team of professionals managed and directed by his brother Brian, Who is himself a master mechanic. If you want great professional car service at a reasonable price at a place that makes you feel like family TMR is the place to go.

Very friendly and informative, Brian kept me up to speed on the status of my repair. They fixed it…read moreas quickly as they could. They did an excellent job and my Chevy Trax runs so smoothly now. I'm very happy.

Yesterday, went to start my car only to get a surprise !! Car dead as dead could be. Had to get…read moreroadside service to come and jump start the car. waiting for roadside assistance took 4 hours. After getting the car to start, we found Bill's Auto, near our location. A phone call inquiring about purchasing a battery led to us traveling down the road to have it installed. How amazing to discover Bill's Auto. Bill's Auto did not hesitate to find a battery and then have it delivered to their garage and promptly replaced the battery. It was almost closing time for their business but they never even mentioned that. We left Bill's Auto with a relaxed feeling after a very stressful day!!

Had work done somewhere else it wasn't correct . I'm not originally from the area so as of yet I…read moredidn't have "my mechanic" although I think I just found them. At first I hit them up on Yelp and they responded quickly they squeezed me into their schedule the same day and had me done an on the road in under an hour. The pricing was fair. Mike and his team communicated with me every step of the way and my car is running great. I would absolutely recommend this group an I will be using them myself for future needs.

If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.

Went to garage twice on his schedule and after promising to call me once reviewed what was needed…read moreand to make apt ,.. I wait a week. I called after that and he made same promises. But, never honored his word.

They were very rude to me for no reason- condescending, etc.... I will never go back.read more

Had a low/flat tire on a rental car that Budget blew off. On a semi emergency basis, I called…read moreBroadway to see if they could help. I explained my situation and they told me to come in and they would fit me in. After arriving, I waited less than 30 minutes and was on the road again. They charged me a nominal fee. As an out of towner in an emergency situation, they could have charged me almost anything and I would have had to pay it. I could not have been more pleased with their response and service. I highly recommend them.

The sweetest most honest people in the industry. Marlin helped me through so many difficult…read moresteps...then he helped my sister with her nightmare of a car situation. Then again recently he recommended someone who is helping me with body car work....can't give a higher rating, if I could, I would. The owner is caring, kind, helpful, honest and provides top care. I wish I would have known about him sooner as I am a Mystic local. I am so happy I found this place!!!